STELLA MARIE B.

GALELE, RN
Blk. 75, Lt. 14 Camia St. Camarin, Caloocan City
Mobile #: 09224913963/09774984845
Email: stellamariegalele@gmail.com

_____________________________________________________________________________________

OBJECTIVE: To obtain a position that will enable me to use my strong organizational skills, educational
background, and ability to work well with people.

I. SCHOLASTIC BACKGROUND:

COLLEGE: Our Lady of Fatima University (Regalado, Quezon City)

Bachelor of Science Major in Nursing (2005-2009)

COLLEGE: Centro Escolar University (Mendiola, Manila)

Bachelor of Arts Major in Political Science (2000-2004)
Apprenticeship: RTC, Manila (Branch 7)

HIGH SCHOOL: Malate Catholic School (1996-2000)

ELEMENTARY: Colegio del Hospicio De San Jose (1989-1996)

II. SEMINARS AND TRAININGS:

Hawaiian Airlines- General Reservation

Hawaiian Airlines- Corporate Desk
Hawaiian Airlines- Customer Advocate

III. WORKING EXPERIENCE:

Customer Service Representative: United Health Group , Techno hub (Sep 24, 2015-Jan 29, 2016)

Customer Service Representative: Macys (Convergys, Techno hub) April 13, 2015- September 14,
2015
Quality Assurance Analyst: Hawaiian Airlines (Teleperformance, Fairview) April 7, 2014- October
18, 2014

-Monitoring calls of the agents

-Facilitating the calibration with the clients and supervisors

-Conducting a Quality Talk with the agents

-Sending updated reports regarding the QA scores of the agents

 Chief Agent: Hawaiian Airlines (Teleperformance, Fairview) April 2013-April 7, 2014

-Receiving inquiries and escalation calls from Agents

-Assisting and finding resolutions to the customers concern

-Answering emails sent to Consumer Affairs Office

Airline Specialty Desk Agent : Hawaiian Airlines (Teleperformance, Fairview) October 18, 2010-
April 7, 2014

-Receiving calls from Hawaiian Airlines customers by attending to their needs and requests, such as,
booking and ticketing reservations, giving information with their membership programs and a lot more in
an airline industry. With this, we make sure that we provide the aloha spirit in following all guidelines of a
quality call and assuring customers and clients satisfaction.

Volunteer Nurse: Bermudez Polymedic Hospital (March 2010-March 2011)

- Responding to patients requests

-Assist nursing staff with tasks including switching IV fluids, taking patients temperatures and

blood pressure.
- Preparation of rooms and equipment for patient intake.

-Patient intake and record keeping.

- Distribution of appropriate medication to patients upon checkout.

-Shadowing professional physicians during their everyday duties.

- Preparation for procedures including gathering necessary equipment and organizing patient

charts.
- Keeping weekly log of experience.
- Assisting with all other administrative duties assigned.
IV. PERSONAL BACKGROUND:

Birth Date: January 17, 1983 Birth Place: Manila

Gender: Female Civil Status: Single

Height: 411 Weight: 47 kgs

Citizenship: Filipino Religion: Roman Catholic

Fathers Name: Arthur Escalona Galele Occupation: Retired Seaman

Mothers Name: Paz Bandoja Galele Occupation: Housewife