Business Knowledge Series

Successful Telco
Revenue Assurance
presented by Rob Mattison
Managing Consultant, Author.

Successful Telco Revenue Assurance

2 Days Comprehensive Course
Date : 12th – 13th April 2006
Duration : 9.00am – 5.00pm
Venue : Renaissance Kuala Lumpur Hotel
Corner of Jalan Sultan Ismail and
Jalan Ampang, 50450 Kuala Lumpur.

Call +603-21622227
or email: chengmui.cheong@sas.com to register.

In collaboration with:

eXcellence in Telecommunication

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Successful Telco
Revenue Assurance
by Rob Mattison (Managing Consultant, Author.)

Rob Mattison,a globally recognized expert in telecommunications operations,

billing and revenue assurance,and founder of eXcellence in Telecommunication
(XiT), provides the audience with a truly comprehensive and vendor independent
view of the entire Telco Revenue Assurance problem.
For the past 20 years,Rob has been a consultant to telecommunications
companies and in that time has enjoyed working with the CEOs, CIOs, CFOs,
managers and programmers from some of the biggest and best wireline,
wireless and long distance companies in Asia,Europe,Latin America and U.S.

Telecommunications providers around the
world are coming to realize that one of the
easiest and fastest ways to improve profits is to
invest some time and effort in figuring out how
to be sure that all of the services they are
providing to people are actually being billed
and collected accurately.
Industry estimates of revenue loss due to
poorly managed billing operations indicate
that anywhere from 2% to 15% of your
revenues are being lost due to the improper
management of the systems that make up your
core revenue management infrastructure.
Even more critical is the fact that the continued
implementation of new network infra-
structures, new pricing plans and new next
generation and 3G offerings is greatly
increasing the risk of revenue loss, while at the
same time reducing the ability to monitor and
assure those revenues.

Who Should Attend

• Finance Directors and Managers
• Customer Services Directors and Marketing Professionals
• Network Operations Directors and Operation Decision Makers
• IT Managers and Audit Managers

Attending this course you will:

• Be able to examine the root causes of billing errors and their potential impact.
• Build a business case for implementing and maintaining a revenue assurance function.
• Review different approaches to Revenue Assurance implementation including methodology and process.
• Learn how to optimize end-to-end Revenue Assurance strategies.
• Learn how to leverage the use of statistical analysis techniques to accomplish more revenue
assurance coverage

In this course you will understand:

• What is Revenue Assurance.
• What are the operational, organizational, financial and systems perspectives on the problem.
• A comparison of the different approaches to managing revenue assurance.
• An indepth review of each of the major areas of the Revenue Management Chain including:
- Network Operations
- Mediation
- Post Paid Billing
- Prepaid Assurance
- Interconnection
- Roaming
- Collections
- Dunning
- Fraud
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 Course Outline

Part 1: Introduction to Revenue Assurance

• The business case for revenue assurance
• Industry statistics
• Best and Worst Practices Case Studies
• Overview of Telecom BSS/OSS and the Revenue Management Chain
• What is Revenue Assurance?

Part 2: OSS/BSS and the Revenue Management Chain

• OSS/BSS Architecture and Components
• The e-TOM model and insights
• The Revenue Management Chain

Part 3: Organizational and Operational Perspective

• Alternative Revenue Assurance Staffing Approaches
• Coverage Models
• Primary RA Functions
- Audit
- Baseline
- Monitor
- Investigation

Part 4: Financial Perspective

• RA - ROI Calculations
• Building the business case
• Risk and Assurance models

Part 5: Systems Perspective

• Alternative Computer Systems Support structure
• The Business Intelligence Approach to RA

Part 6: Network Assurance

• Switches and Network Management Systems
• Switch Errors and Detection
• Probes and Control Tables and the HLR

Part 7: Mediation Assurance

• FSEC (Filter, Suspend, Error and Consolidate)
• Mediation contracts and delivery
• CDR management

Part 8: Post Paid Billing Assurance

• Leakage sources in Post paid billing
• Billing Synchronization

Part 9: Pre Paid Assurance

• Assuring the Intelligent Network vs mediation
• Assuring collections and customer databases

Part 10: Interconnect and Roaming Assurance

• Clearance, contracts and rate negotiation
• Reconciliation of inter-carrier traffic

Part 11: Collections and Dunning Assurance

• Collection Leakage points
• Dunning maximization models

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 Part 12: Fraud
• Fraud systems overviews
• Operational fraud and cost justification

Part 13: Sales and Customer Care Synchronization

• Sales and Work Order Processing and integration with RMC
• Leakage points and remedies

Part 14: Network Synchronization

• Activation/ Provisioning and Synchronization
• Leakage points and remedies

Part 15: Product Development and RA

• What is product development as the start of all RA challenges
• Product development and RA integration

Part 16: Holistic RA and Business Intelligence

• How can BI can provide an optimum toolset for RA challenges
• The use of Data mining and data warehousing in REA
• Holistic vs Piecemeal RA
• The RA Manifesto

Part 17: RA Management Components

• Tables Management
• Event Management and Control
• Error Management
• End-to-End Reconciliation
• Invoice Processing and Distribution
• Rate and Invoice Verification
• Systems Interface Management

Business Knowledge Series

The Business Knowledge Series provides in-depth course developed by industry experts. Each course is designed
to provide organizations with knowledge in the latest business developments. Covering a broad range of topics from
business theory and methodology to implementation strategies, the Business Knowledge Series Program will
introduce you to new ways of looking at your organization.

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