Avaya IP Office Platform

Service Tools, Security and

Alarms

System Status Application

(SSA)

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Launching System Status IP Office Manager Launch

Windows Program Menu Launch

Browser Launch

Manager Summary Page Launch

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Logging in to System Status - Online

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Logging in to System Status - Offline

Simple Snapshots SSH file containing status details

Continuous Logs SLO file containing status over a period of time.
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SSA System Summary
IP500v2 SD cards fully supported, including card information and commands:

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System Hardware Detail
Example: Detailed view of the Combo module

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System Traces
Traces can be started or paused for calls, lines, and expansion modules.
A trace can be saved in running or paused status as a *.txt or *.csv file.

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Service Alarms

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Extensions Overview

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Extensions Details

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Resources
The System Resource screen give you information on the system such as
Occupied/available IP Office memory
Configuration file size
Channel utilization

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Licenses

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Basic Audit Trail

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VoiceMail Status

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Trunk Diagnostics
Trunks and Channels Out of Service Diagnostics
Put TDM trunks OOS or in maintenance state without requiring a reboot
New tab on Trunks form in SSA for Line Testing
The existing options in Manager are merge able
SSA can control the OOS, maintenance and In Service states

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Remote PRI/T1 Loopback
Ability to generate and analyze BERT test patterns on IP500 PRI trunk cards
Single and dual
On a channel or circuit basis

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Quality of Service Monitoring
Measuring and reporting VoIP delay, packet loss and jitter

RTP
RTCP
RTP
RTCP

IP Phone 16xx IP Phone 46xx

RTCPmon
Packets

RTP = Real Time Protocol

RTCP = Real Time Control Protocol RFC 1889

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System Configuration for QoS Monitoring
The port number to use when Enabling RTCP Monitoring should be 5005.

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QoS Monitoring

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QoS Parameters

Note:
Good Quality High Quality
Round Trip Delay < 350ms < 160ms
Jitter < 20ms < 20ms
Packet Loss < 3% < 1%
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Exercise 10:
System Status Application
(SSA)

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Avaya IP Office Platform
Service Tools, Security and
Alarms

Monitoring

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Monitor Application
Monitor is a component of the Admin CD and is installed with the standard setup.
Monitor requires the system password and the IP address of the IP Office.
The password is the same one used by the IP Office.

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System Monitor First Look
The IP Office System Monitor application is used to assist in the diagnosis of
problems. Through configuration and filtering it displays information on specific
areas of IP Office's operation. It can capture the data to log files for review.

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System Monitor Display
The display can show all interrupts, decisions and steps occurring in the IP
Office
Setting filters and understanding the results is for Tier 2, 3 and 4 Engineering

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Monitoring Trace Options
You should be able to set up a trace, capture data, and send it to Avaya

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Monitor Trace Options (continued)
Here are the meanings of some of the Icons on the Monitor Screen:

Start and Stop Logging Starts and stops logging the trace to a file whether
the display is paused or not.
Text or Binary Log File Sets logged data to display in text or hexadecimal.

Clear Screen Display Clears all data from the screen.

Run/Freeze Display Toggles the displays running or pausing.

Filter Trace Options Brings up the tabbed All Settings window.

Log Preferences Sets the directory and timing for automatic logging.

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Monitor Trace Options (continued)
The System Monitor can be set to display and log a wide range of traffic types on
the IP Office.

Use the filter options to reduce the waterfall of data being logged and displayed
operation.

Each tab is a Monitoring category with its own window.

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Monitoring VoIP Signaling

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Monitor Trace Options (continued)
The Buttons at the bottom of the Trace Options window are for resetting the
checked items and for saving the traces:

Default all: Resets all tabs to the default monitoring settings.

Clear All : Un-checks all items on all tabs - nothing will be monitored.
Tab Clear All: Removes all checked items on the current tab.
Tab Set All: Checks all the checkboxes on current tab.
Save File Saves the current monitor trace per the Log Preferences.
Select/Load: Lets you browse and open saved files.

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System Monitor Screen Capture and File Logging
Save manually conducted traces with the Save icon in
the upper left of the screen.
For Avaya requested captures, use the naming convention
shown on the next page when saving.

For Automatic Logging, click the

File | Log Preferences icon.

Select the options for logging and

click OK.

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Log File Naming Convention
The naming convention is as follows: NAME DATE TIME (N)

In this example, the NAME of the trace is CallTrace1.

DATE format is: YYYYMMDD where Y, M and D are the year, month and day.

TIME format is: HHMMSS where H, M and S are the hour, minutes, seconds.

The (N) represents the Number of times the log file of the same name has rolled
over either manually or based on the Log Mode settings enabled.

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Status Display
The Status Display will show the condition of 23 items in the IP Office:

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Exercise 11:
System Monitor

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Avaya IP Office Platform
Service Tools, Security and
Alarms

Security Administration

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Security Settings
The Security Settings are found in
the File menu of the Manager
under Advanced.
The Security Settings option is
used to administer IP Office Service
Users, Rights Groups and their
respective rights.

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Password Query
Enter the user name and corresponding password to access the security
settings.
The security settings are saved in IP Office.

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Password Query (continued)
Once you have entered the correct Username and Password , you will get
warning to change default passwords

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Password Query (continued)
The next screen will automatically appear with warnings on, asking you to
change the system password.

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Start Screen for Security Settings

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Rights Groups
Create service user groups and assign rights.
Configuration changes in IP Office require specific user rights.
Information about the necessary rights for each setting is in the Help function.
System Status Application access is enabled for the System Status Group.

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Unique Security Administrator
Activation of Unique Security Administrator: only this individual is allowed to
change security settings and no further security administration rights can be
selected.
If security administration rights exist for a group, this option can no longer be
selected.

disabled

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Security Settings Regarding one-X Portal Server
Before attempting to connect an IP Office to a one-X Portal server you must
check the IP Office security settings.
TCPA = Thin Client Productivity Application.
TSPI = Telephony Service Provider Interface.

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Security Defaults and IP Office Service User Accounts
Accounts removed: Manager, Operator
Administrator and Security Administrator account remain active
Other accounts disabled except a link to one-X Portal
Password must be changed when enabling disabled accounts

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Completing the Security Settings
Saving security settings in IP Office

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Defaulting the Security Settings

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Exercise 12:
Security Administration

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Avaya IP Office Platform
Service Tools, Security and
Alarms

System Alarms

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System Alarms
System alarms can be sent as SNMP traps and SMTP e-mails.

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System Alarms (continued)
Active Alarms are displayed from the Alarm tab.

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System Alarms (continued)
The alarm types are defined and the destination address of the alarm is entered
in the Alarms form.

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SMTP Server Configuration
SMTP Server Address
SMTP Port 25
Use STARTTLS enable TLS/SSL encryption

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System Alarms in SSA
Alarms will also be shown in the Alarms folder of the SSA Tool.

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