Avaya IP Office Platform

User Applications

SoftConsole

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SoftConsole - Overview
SoftConsole is the PC-based Windows receptionist application for IP Office. It can
be purchased with the Receptionist user license

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Receptionist License
IP Office SoftConsole requires entry of at least 1 Receptionist license into the IP Office
system configuration.
For Essential and Preferred Edition systems, you can license up to 4
simultaneous IP Office SoftConsole users.
For Server Edition systems, you can license up to 32 simultaneous users.
For IP Office Select mode, that increases to 50 simultaneous users.
Up to 10 simultaneous users are supported on each Linux based server node,
include expansion nodes, in the network.
Up to 4 simultaneous users are supported on each IP500 V2 expansion nodes in
the network.
An instances of this license is only consumed when the user is using the
application.
For Essential and Preferred Edition systems in a Small Community network, if the
user hot desks to another system, that system requires an available license in its
configuration.

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Logging In
You must login to IP Office SoftConsole before you can use the application.
The Login window contains details so that IP Office SoftConsole can communicate
with the telephone system.

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The Main Window
In normal view mode,
the console screen is
divided into the
possible
areas below.
The profile or template
selected when logging
in
sets whether the
held calls, BLF and
park
slots panels are
shown.
Profiles and templates
can be edited.
The console can also
be run in a compact
mode.

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Views
The console can be run in compact or normal view modes. In compact mode, only
the calls details and directory panels are shown.

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Viewing the Call History
To view the call history: Click View | History.
The Call History details replace the BLF and Held Calls panels.

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Avaya IP Office Platform
User Applications

Avaya Communicator for

IP Office

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Avaya Communicator Overview
Avaya Communicator provides enterprise users with simple access to all the
communication channels in a single interface.
Avaya Communicator enables you to log into your company IP Office server and
make and receive, voice and video calls.
Avaya Communicator is only supported on the IP Office IP500v2 Essential and IP
Office Server Edition platforms.
The versions of Avaya Communicator:
Avaya Communicator for Windows.
Avaya Communicator for iPad.

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Avaya Communicator Features

Security: Messaging & Telephony: Status

Secure Real-time Transfer Send email messages View the presence status of
Protocol Send instant messages other users
(SRTP). * Manage your presence
Configure Auto-Answer
Transport Layer status
Security(TLS) & server Complete Blind Transfer
certificate validation

Access: Support: Modes:

Access your call history Web Collaboration Support Avaya Communicator

Access your system and Interoperate with Radvision Avaya Communicator with
enterprise contacts, as well telephony-only features
as your personal contacts
Perform a Enterprise Search
Add/Delete to eam(XMPP
Group)

*SRTP support is limited to Centralized Avaya Aura solutions and Distributed/Mixed solutions 2015 Avaya, Inc. All rights reserved. Page 10
Launch Avaya Communicator for Windows
Application Launch

Avaya Communicator for Windows Interface

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Avaya Communicator Windows Requirements

Hardware: Operating System: Browser:

Dual-core 2.4 GHz Processor Microsoft Windows 7 Firefox

2 GB RAM Enterprise Edition Chrome
1.5 GB free Hard Disk space Microsoft Windows 7 Safari
Ultimate Edition
IE10
Microsoft Windows 7
Professional Edition
Windows 8

Licensing: Video Clients:

Avaya Softphone License Radvision XT5000, XT4200,

Telephony Only features Elite MCU, XT1000
Power User or Office Worker IP Office Video Softphone
All Features Polycom VVX 1500
Grandstream GXV3140

*SRTP support is limited to Centralized Avaya Aura solutions and Distributed/Mixed solutions 2015 Avaya, Inc. All rights reserved. Page 12
Avaya Communicator for iPad

Application Icon

&

Flash Screen

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Avaya Communicator iPad Requirements

Hardware: Operating System: Network:

iPad2 iOS version 6.1.x WIFI

iPad3 iOS version 7.0.x 3G
iPad4 iOS version 7.1.x
iPad Mini (with and without
retina display)
iPad Air

Licensing: Video Clients:

Avaya Softphone License Radvision XT5000, XT4200,

Telephony Only features Elite MCU, XT1000
Power User or Office Worker Avaya Communicator for
All Features iPad

*SRTP support is limited to Centralized Avaya Aura solutions and Distributed/Mixed solutions 2015 Avaya, Inc. All rights reserved. Page 14
Avaya Communicator Settings
Avaya Communicator for Windows Avaya Communicator for iPad

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Contact/Call Log View

Contact Fan Call Logs

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Web Collaboration
Avaya Communicator for Windows Web Avaya Communicator for iPads Web-
Collaboration icon Collaboration icon

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Auto Answer

Avaya Communicator for Windows

Avaya Communicator for iPad

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Presence and Instant Messaging

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Ad-Hoc Conference
Convert to P2P call into conference.

Merge will convert P2P call into conference.

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Conference Participants

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Bluetooth and Headset Support and Selection

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Diagnostics

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Avaya IP Office Platform
User Applications

oneX Mobile Preferred

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Avaya Communicator Overview
Avaya one-X Mobile Preferred for IP Office mobile app for Android and iPhone.

Android iPhone
(8.1)

Preferred Edition and Mobile Worker or Power User licenses

*Third party images belong to the respective owners. Avaya is not an owner or licensee of the same.
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One-X Mobile System Architecture

Cellular PSTN
voice /
PSTN IP Office

Voice calls
TSPI

IP Office
XMPP one-X Portal
Enterprise Server & VoiceMail
XMPP
Dialling Pro Server
Rest/
XMPP
CSTA
Internet /
Cellular XMPP
Data Adaptor
Network
One Physical Server

Calendar
Integration
Exchange
Server

*Third party product images belong to the respective owners. Avaya is not an owner or licensee of the same.
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Location

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Status Bar
Green Available
Yellow Away
Red Do Not Disturb

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Instant Messaging

Note: Only Android supports the native speech recognition

for text entry of Instant Messages.

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Visual Voicemail/Voicemail Screening

New message Play message

Voicemail Screening

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Geo-Location Services

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Conference Control

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Configuration

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Configuration (continued)

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Configuration (continued)
IP Office Manager per user

Note:
For Exchange calendar presence to work the email address under
Voicemail must also be set.
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User Call Monitoring Call information

Far-ends
display name
Call state

Call duration
timer
Far-ends
avatar Far-ends
extension

Near-end device
used (Home, Mobile,
Work or custom)

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Call Recording from Mobile Client

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Dialpad
The Active Call tab

Default screen for this tab is a general purpose dialpad

Call Button

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Built-in VoIP Client Notifications
In Menu->Settings->Notifications, a setting controls notifications including VoIP
registration changes

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Built-in VoIP Client Receiving Calls

Incoming caller

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Built-in VoIP Client VoIP Call Interaction
Active VoIP calls appear in the active call tab:

Indicates
number of calls
Far-end avatar, display name,
Switches between active calls state, caller Id and call duration
and dialpad. User can also
swipe screen left or right to
achieve same result Indicates VoIP call

Hold / Unhold toggle

button Initiate blind or consultative
transfer
Mute/Unmute
toggle button Toggle between
handset, speaker and
Brings up keypad to inject bluetooth
DTMF tones into the call
Show call statistics

Ends the call

Current page indicator

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Built-in VoIP Client Codec Preferences
Codec preferences based on network type
With Separate selection for Wi-Fi vs. Mobile
Ability to enable/disable codecs and change the
selection order
High bandwidth codecs for higher audio quality at
the expense of higher bandwidth use (e.g. G.722)
Narrowband codecs for smaller bandwidth with less
audio quality (e.g. G.729B)

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Built-in VoIP Client Networking Info
By default, VoIP Client uses TLS on port 5061.
Although TLS can be disabled in favor of TCP, this is not advisable as this is
known to cause connection issues on some phones.
Setting is found under Menu > Voice Over IP > Secure Connection.

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Conference Screen
Conference setup flow was changed to introduce a new staging screen before
actually starting the conference.

1. Select a Group 2. Organize the 3. Select how to 4. Start your

(if defined) for participants list reach everyone Conference
quick conference before calling
set-up

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Conference Screen (continued)
Screens are consistent with Contacts screen and Android UI guidelines.

Shows Select participants Select Mode with Confirmation of

parties that left to view and control actions in upper disconnect
the conference right.

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Events History
Appears as a new tab in the apps tab bar
List of events combining call log and voicemail
messages
Each event in the list has the following
information
Incoming call, and Outgoing call
Missed call
Unheard voicemail
Heard voicemail
Name, number, avatar of person
Date and duration of the event
Type of call (landline, mobile etc)

New setting added to control whether or not

missed calls should generate a notification

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Events History (continued)
User can filter view to see specific event types:

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Troubleshooting Connection Status Icon
The app uses the connection status icon in the Android notification bar to indicate
connection issues. Red or yellow icon indicates trouble.
Clicking the Trouble icon ( ) in the app will show a popup revealing more
information about the nature of the problem.

Connection
status icon Trouble icon

Trouble info Failure message,

popup eg. Invalid User

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Troubleshooting VoIP Active Call Details
Call details button provides advanced call details
and stats
Codec and packetization interval
Negotiated RFC2833 payload typt
Local and remote media addressing
RX/TX packets/byte counters
Jitter, Loss and RTT (round trip time)
Counters updated every second
Useful for advanced audio analysis
RX counters not incrementing > no media packets
arriving at the device
High jitter/loss/RTT > choppy audio
RFC2833 is 0 DTMF not working

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