Professional Documents
Culture Documents
Format For Group Work No. 3-ToTALQM
Format For Group Work No. 3-ToTALQM
3 Dimensions of Quality
1. 4.
Group Members Name: 2. 5.
3. 6.
Subject & Section:
Company or Its
Dimension Brief Justification/s
Product & Brand
1. Functionality
2. Reliability
3. Usability
4. Maintainability
5. Efficiency
6. Portability
7. Quality of Customer
Service
8. Quality of Service Design
9. Quality of Delivery
10. Timeliness
11. Aesthethics
12. Conformance to
Regulatory Requirements
13. Conformance to
Requirements of Society
14. Conformance to
Standards
15. Performance
16. Durability