Office of the Attorney General

Job Announcement

DIVISION: Child Support - Payment Processing Contracts 362

POSTING NUMBER: 17-0807
JOB TITLE: Program Specialist III WORKING TITLE: Program Specialist
MONTHLY SALARY: $3,521.00-$3,732.00 DEPENDING ON QUALIFICATIONS
POSTING DATE: June 12, 2017 DURATION: Until Filled
LOCATION: 5500 E. Oltorf, Austin, TX 78741

GENERAL DESCRIPTION
Performs complex research and analysis of child support payment processing information for the Office of the Attorney General (OAG) Child Support Payment Processing Section. Work
involves reviewing, planning, developing, and implementing specialized payment research strategies; developing monitoring plans between the State Disbursement Unit, other financial
institutions, and Payment Processing; and limited participating in contract development, contract award, contract implementation and contract monitoring activities. OAG employees enjoy
excellent benefits along with tremendous opportunities to do important work and make a positive difference in the lives of all Texans.

ESSENTIAL JOB FUNCTIONS

Initiates and reviews moderate to complex financial adjustments that come from morning mail, proxy mailboxes, direct inquiries, and internal requests
Conducts research and analysis of child support payment processing information; reviews and resolves banking and deposit discrepancies as well as unidentified and undistributed
collections, identifying fraudulent activity, coordinating non-sufficient fund prosecution, and payment reconciliation discrepancy cases referred for moderately to complex adjustments, and
similar payment problems using the child support master file, child support orders, other legal documents and other computer databases; complies with federal laws, state rules,
regulations, and agency policy
Prepares detailed and comprehensive reports of findings and recommendations, participates in program planning, contract management, contract development, contract award, and
contract implementation of methods to improve the processing of child support collections regarding the State Disbursement Unit and within the Payment Processing section
Assists in preparing and implementing procedural or policy changes; ensures procedures for each job function and task are documented; identifies weaknesses in existing policy and
procedures; provides training and technical assistance to section staff, other child support staff, and/or state and federal officials on Payment Processing policies and procedures
Initiates and responds to complex telephone and written inquiries from Field Offices, customers, counties, and employers regarding child support financial issues, recoupments, and payroll
hold calls; communicates with field offices, counties, banks, employers, Texas Comptroller of Public Accounts, and other states to identify and correct child support payment problems
Collaborates with programmers, analysts, SMEs, and/or project management during design and development of program initiatives; assists in the preparation of administrative reports,
studies, and specialized research projects
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreed-upon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity

MINIMUM QUALIFICATIONS
Education: Graduation from high school or equivalent
Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year
basis: administration, business, Child Support Program, financial processing, government, or planning
Experience: Four years of full-time experience working in the following (or closely related) fields: administration, business, Child Support Program, financial processing, government, or
planning
Experience in accounting or auditing in a high volume, automated payment processing operation, including some supervisory duties
Knowledge of the principles and practices of public administration
Knowledge of information technology concepts
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decision making
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to arrange for personal transportation for business-related travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%

PREFERRED QUALIFICATIONS
Experience with the TXCSES financial system
Skill in using statistical data especially attribute sampling and evaluation of results
CTCM Certification

TO APPLY
All applications for employment with the Office of the Attorney General must be submitted electronically through www.WorkInTexas.com. A State of Texas application in WorkInTexas (WIT)
must be completed to be considered. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. WIT JOB MATCH:
Occupational Category: Business and Financial Operations; Occupation: Management Analysts; Industry: Public Administration. Veterans, Reservist or Guardsmen with an MOS or
additional duties that fall in the fields of 11B, 11C, 13B, 13D, 13F, 13M, 14G, 14H, 14S, 14T, 29E, 35F, 35N, 37F, 88U, 89D, 92F, 92M, 92R, 150A, 150U, 290A, 923A, OS, YN, 641X,
711X, 712X, 715X, 721X, 731X, 732X, 748X, 205, 360, 610, 040, OSS, 0231, 0481, 0521, 2691, 6541, 6591, 7011, 7041, 7236, 7314, 7372, 0205, 7380, 8005, 8640, 8U000, 16GX, 60C0,
86M0, 86P0, or 88A0 or other related fields pertaining to the minimum experience requirements may meet minimum qualifications for this position. Additional Military Crosswalk information
can be accessed at http://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf.

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER