European Training Strategy

COMPETENCE AREA
The competence model and its criteria and indicators

COMMUNICATING MEANINGFULLY WITH OTHERS

Refers to me

of what lies s an understanding

of active listebehind the concepts
communicati ning & non-verbal
towards workoups of learners
Dem divers
onst ity-re

owleshares
thods & appro
rate

dge
gr
ing with divers
s an lated me

on

ces eories &

Demonstrate
unde chan

of kn
Ap grou h div oup c
the wi tra-g

ann ng & ers

plie p o ers oo

the rs to th
rstan isms

aches

er in
d m upti oth
s m f le ity & per
in
t

sour
ding

iase terr to
eth arne su atio

Refe

unb in fully
od rs ppo n
r

of
s th to r t

Knowledge of with diverse groups of lear

an hout care
De
als
at dea

wit tens
im ce wit
allo l

pa r ta h t

working
w

Lis
Kno

ct in he
th pr lim

mmun listening & sions

ey in i to
wled

gro can ciple tatio ion ge

methods & ap
t

n
up ha s & ns n a

non-ve ents of activ arious dime

tte ngu
ge o

s d ve th of a
ive on e ys la
Pa ody
f div

ication
Wo rsi a b
ty
ersit

rks
Sk nab h di

fro effec
ill t le ffe

e
e it

& elem dge of the v

proaches towar rs
y-rel

m tive
o u co ren

g
arin g
w

div ly
se ope t le

ers wi sh
ated

e b th l es usi s n
me ra arn

rag ssing thod

rbal co
ack ear u
tho tion ers

gro ner o e
Enc expre te m
mec

und s
ds am wi

Knowle
s & eq ua

en
& on thin

hani

ne

ad

list
ap g

ds
pr & a g

sms

ely
oa wo ro

Is s

tiv
chall ensitive
ch rk up

ac
es in

oppoenges fa to the n

o
tha g

Ski

ill t
r tun ced b eeds ll to in
itie ers ing ly,
t

Sk
y le of
the gs that ex arners && w r n opengement
i gro ork w lea ten ns
Liste out jud
roup st w
of le ithin up ith or t ive lis
arne s o di p
up ct with
rs f le ver An ability to
ll to s g in a
arn se Being listen actively Ski gagin
Sens ers itude
itivity
& op
divistityaware en aging att
enne eng
ss to e n tal &
m
diver -judg
Demonstrates sity Non nce
of modern co an understanding s the differe
ncepts & theo Understandmpathy & empathy
ries
of diversity Knowledge of ted mechanis
ms between sy
the thy & rela
dimensions of various Knowledge
of empa
identity COMMUNICATING
An awareness MEANINGFULLY
of WITH OTHERS
identityrelated
niqueness issues Skill to Applies empat
Deals with u approach An ability to be way th work with a way that allo hy practices in
mple x learn from the ws others to
though a co eir own identity y
appl f
empathetic from t at allows ot empathy in a Experience
& he exp h
to th st o
, adju areness nts erienc ers to learn
lop e
eve g an aw t eleme
to d
Skill ppor tin inheren
s su ty & its Sk
hod An ability to
to ill to
met s identi clearly express em em
of one thoughts & oti pat
issueth a on his Ack
s th e i
w rs al
emotions O al m e & of thnowledg
resse king e it on les
of pe ech to e lea es th
Add en wor of learn o cip fee nen ani rela rner e ex
per
wh u p lin ss sm te ience
tity gro em rin gs to s
iden f
o p & th
ge ence
Re n em

em e
ow

d
adi o

ot exp
upp &

e g
wl telli
or t

pres ions

ion re
nes tio
or s ns

sion

o
tes Kn in s ssio
sk f otio

Id
s to ns &
Skill to encourage sharing &
support within the group

ela s to
lear mot

y r n ow entifie
to a ith em

itl ce f wit n em s w
cha bel

plic erien ities o rs

the cings & e
x

im h t ot hat
llen iefs

r xp nt ne
e

he ion sp
ly os & e & ide f lear
lw

lea s & ark

ge

cit
li ie s o rne e s th
dea

Exp heor ealitie roup r mp eir

l

on
nnes ts, fee

t er eg ath
es
l to

th th ise
s
o

Is
Ope though
Skil

un com
s
ot the ng

fee ex fo
on & di
he ir
ct ns tan

lin pre r t
rs

gs ss ab
of
pa tio rs
im mo nde

an ed le d
d co e
e u

em n ali
& ar

ot cer ng w
gs le
lin a c

ion ns i
s , th
W eir pe
ica or
fee ws

th
n

her rs
un ies f
of Sho

tio

e r ona
mm nit

ele l e
co tu
ul por

whe d

van mo
/ situ on to

n
ation

ede
ngf op

t, is tion
nderor t is ne
ani es

confron negative feelings

s

where feelin es a safe environment

freely & resp emotions can be

uestions w r or
ssed

ho al p
hen
the i the per

s
me reat

nes ro
n
a

sta
ectfully expre
C

Asks th ted with uncle

ssue

t a ces
p

bo s
gnise al sup
tes

ut
Rela

& u
Reco person
q

s
ed
t
gs &

gh

unexpress
ri
Creat

COMPETENCE CRITERIA INDICATORS

The term competences refers to a system of values, are the principles or standards according to which the are obvious elements that demonstrate that the criteria
attitudes and beliefs, and skills and knowledge that can be effectiveness and potential success of the competences in have been met. They describe actions and reactions
applied in practice to manage various complex situations question may be assessed. Each criterion is described expressed in terms of
and tasks successfully. Confidence, motivation and related to knowledge, skills and attitudes. ways of thinking and approaching (applying knowledge);
well-being are important prerequisites for someone ways of doing (expressing skills);
wishing to apply existing competences. ways of expressing emotions or attitudes).