Yesenia C. Navarro-Anaya, M.Ed.

Chicago, Illinois, 60623 (708) 657-8787 ynavarro_anaya@outlook.com

https://www.linkedin.com/in/yesenianavarro/

EDUCATION

Loyola University Chicago, Chicago, IL

Master of Education in Higher Education, May 2017

Dominican University, River Forest, IL

Bachelor of Medical Science in Post-Baccalaureate Pre-Medical Studies, May 2013

University of Illinois Urbana-Champaign, Champaign, IL

Bachelor of Arts in Anthropology, Minor in History, May 2010

PROFESSIONAL EXPERIENCE

Loyola University Chicago Career Development Center, Chicago, IL, May 2016 May 2017
Graduate Project Manager, LUConnect Program (part-time, temporary)
Designed and administered pilot program evaluation
Utilized assessment data to maximize program strengths, address shortcomings, meet user demands,
and identify programmatic gaps
Maintained and managed LUConnect [social media] administrative console
Managed alum and student vetting process and on-boarding to social media platform
Collaborated in intra- and inter-departmental marketing
Assisted in university-wide student recruitment
Presented to diverse student populations and constituents, attended career fairs, and other outreach
events

Kreg Therapeutics, Inc., Melrose Park, IL, January 2014 August 2015
Sales Support Coordinator, January 2015 August 2015
Primary point of contact at corporate office for Sales Representatives and Account Managers
Developed marketing and communications strategies to create tailored pieces (e.g., usage and spend
reports, resource and ordering guides, etc.)
Conducted consumer and market research
Responded to health systems bid opportunities, from solicitation to contract award
Generated quotes and contract service agreements
Assisted in the coordination of tradeshows, sales training events, and travel arrangements

Recruiter, April 2014 March 2015

Promoted from service-level (CSR) to administrative-level position (Recruiter)
Drafted, generated, and posted job ads to external media outlets
Sourced and evaluated candidates for open job positions for companys 18 markets
Conducted preliminary exploratory phone interviews to measure compatibility and assess
qualifications of applicants
Coordinated, updated, and maintained recruiting calendar and customized candidate database
Participated in face-to-face interviews and made hiring recommendations
Represented company at college fairs and networking events

Customer Service Representative, January 2014 April 2014

Answered busy multi-lined phone system, screened, and transferred callers to appropriate personnel
Received rental orders for medical equipment from hospitals and nursing homes nationwide
Provided office/administrative support by assisting in data entry and custom report generation
Y.C. Navarro-Anaya | 1
 Yesenia C. Navarro-Anaya
Chicago, Illinois, 60623 (708) 657-8787 ynavarro_anaya@outlook.com
https://www.linkedin.com/in/yesenianavarro/

PROFESSIONAL EXPERIENCE CONT.

Walgreens, Cicero, IL, July 2007 January 2014

Shift Lead/Assistant Manager, February 2013 January 2014
Promoted from Beauty Advisor to Assistant Manager
Assisted General Store Manager in delegation of daily tasks
Managerial functions included, but were not limited to the following: supervision and training of
staff, ordering store merchandise and supplies, receiving vendors, maintaining inventory,
troubleshooting or arranging for technical support, balancing store safe, etc.

Beauty Advisor, Cosmetics Department, July 2007 February 2013

Promoted from seasonal part-time (July 2007 May 2010) to permanent full-time employee (May
2010 February 2013)
Routinely delivered optimal customer service via telephone and in-person interactions
Organized and hosted weekly promotional events to competitively drive department sales

INTERNSHIP EXPERIENCE

The University of Chicago Harris Public Policy, Chicago, IL, May 2016 September 2016
Student Affairs Intern, Office of Student Affairs
Promoted from part-time unpaid to paid intern
Assisted in the coordination and execution of new student (graduate) orientation programs
(Academic English Pre-Matriculation Program, Harris Mathematics Pre-Core Program, Welcome
Week)
o Recruited, hired, and led team of student orientation leaders
o Drafted all orientation-related mass communications
o Developed and co-created marketing materials and program schedules
o Briefed senior-level staff on important program dates and involvement opportunities
o Drafted culminating program evaluation

SKILLS

Language: Spanish (proficient) speak, read, and write

Computer & Digital Marketing: Microsoft Office Suite (intermediate to advanced), Outlook,
Prezi, Google Drive, Box, MailChimp, Wufoo, Weebly

Database: CSM Symplicity

Y.C. Navarro-Anaya | 2