KOMUNIKASI DAN PATIENT

SAFETY

!
Dr.dr.Taufiq Pasiak, M.Kes., M.Pd
Sekertaris Bidang Kepemimpinan PB IDI
Wakil Ketua IDI Sulawesi Utara
Wakil Ketua Komite Medik RSUP Prof Kandou

Disampaikan dalam PITNAS-IPDI, Manado 18 Oktober 2015

Dr.dr.Taufiq Pasiak, M.Pd., M.Kes.
3 bentuk komunikasi di rumah sakit

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! !
Komunikasi Komunikasi
Efektif Empatik
! !
!
Komunikasi
Terapetik
!

3
Komunikasi

Efektif Empatik Terapetik

Sasaran Fisik Mental Spiritual

Bentuk Verbal Emosi Makna Hidup

Nonverbal

Cara Umumnya Umumnya non Holistik

berbicara verbal

Tujuan akhir Pesan dipahami Merabarasakan Menyembuhkan

4
(1) Komunikasi Efektif

IDE /GAGASAN
KOMUNIKATOR
PESAN
MEDIA
PENERIMA
KOMUNIKASI
Fungsi Komunikasi
 Komunikasi Efektif
MINIMAL MENGHASILKAN 5 HAL :
(2) Komunikasi Empatik : MIRROR NEURON

Observation of an action
automatically triggers stimulation of
that actions
!
Neuron in the Premotor Cortex fire
during goal directed actions as well the
observation of similar actions
!
Mirror neurons provide a neural basis
for immitation and emphaty
Emotional packages
1. consciousness awareness.
!
2. facial expression
(different portion of brain
3. vocal
may process the various
4. postural expression
aspects of emotion)
5. Neuropshysiological and
autonomic nervous system
activity
6. Instrumental behaviour

Jean Decety. William Ickes. The Social Neuroscience of emphaty. A

Bradford Book MIT Press, 2009 : 20 10
Komunikasi Empatik dan Kecerdasan Emosi

ENC E

LIG
INTEL
TIO NAL Mastery of
EMO
Personal Influence
purposing and
vision

Social

Empathy
Ability to
expertness

Self-Awareness
positively lead
Ability to bring
and inspire
Self-Control
authenticity to ones
others as well
Ability to life and live out
understand the Ability to build as oneself

ones intentions and
perspective of genuine relationships
others and bonds and express
values

The ability to fully caring, concern, and
understand oneself and conflict in healthy
ones impact on others
ways
11
and to use that
information to manage
oneself productively

Facial expression of pain (Wong-Baker Faces)

12
 (3) KOMUNIKASI TERAPETIK

Bersyukur

menolong sebagai
MAKNA HIDUP
panggilan jiwa

Refleksi Diri
13
Komunikasi Terapetik

!
1. Saling pengertian
2. Menemukan makna
3. Pengaruh pada sikap
4. Sikap menerima
5. Tindakan
 Komponen Non verbal

Emotional Packages
Nada suara
Volume suara
Kecepatan suara
Kejelasan pengucapan kata-kata
Pemilihan kata
Bahasa dan logat