Professional Documents
Culture Documents
Final Malaysia Salary Guide E-Guide PDF
Final Malaysia Salary Guide E-Guide PDF
Malaysia
2014/15
salary
guide
October 2014
KELLY SERVICES IN MALAYSIA
Established in Malaysia since 1984, Kelly Services has 12 offices strategically located for the convenience
of our clients they include Kuala Lumpur, Melaka, Penang, and Johor Bahru and supported by a
professional strength of 230.
The primary focus for Kelly Services in Malaysia is in providing General Recruitment Services; Contact Centre;
and Specialist Recruitment Services which include Engineering Resources, Information Technology Resources,
Financial Resources, and Corporate Professionals. In addition, we are also the market leader for Outsourcing
and Consulting Services which is make available through the Kelly Outsourcing and Consulting Group
(Kelly OCG).
2
Contents
4 INTRODUCTION
5 NATIONAL OVERVIEW
SALARIES
6 Contact Centre
6 Overview
7 Contact Centre
12 Corporate Professionals
13 Overview
14 Human Resources
15 Function Support
16 Logistics & Warehousing
18 Sales & Marketing
20 Kelly IT Resources
21 Overview
22 Information Technology
Methodology: Salary figures included in the 2014/15 Malaysia Salary Guide are derived by combining the expert market knowledge of senior recruitment professionals,
within the network of Kelly Services Malaysia, with input from clients and the latest job placement data recorded on the database of Kelly Services Malaysia.
3
introduction
We are pleased to present the Malaysia forecasts of 5.8%. Going forward, the Malaysian industry an organisation is in and however be able to see within this Guide. There are
Salary Guide 2014/15. The salary ranges in economy is expected to remain on a steady niche its products are, its employees continue many aspects which make an employee
this Guide are based on actual transactions growth path with Credit Suisse and Bank of to be its biggest asset and advantage. They productive; a competitive salary is one of them.
between employers and employees of Kelly America Merrill Lynch upgrading their 2014 are the ones that make the magic happen. I hope that this effort of ours provides you that
Services Malaysia and represent a reflection of GDP growth forecasts for Malaysia to 5.9% And the key is in employee engagement, crucial input.
the marketplace. and 5.7%, respectively. Following this positive which is about learning how to retain, attract
economic growth in the first half of 2014, and develop good talent. With Malaysias
57 years after achieving independence, employment prospects have improved with economy experiencing exponential growth, this
Malaysia has positively transformed itself into stronger labour demand in various sectors of prime market has no shortage of people to be
one of the most progressive emerging markets the economy. employed, but only a shortage of specialised
KAMAL KARANTH A.
in Asia today. Powered by the Governments skills in the people.
Managing Director
privatizations, liberalisation policies and However as Malaysia braces itself from an
Kelly Services Malaysia & India
most recently, the Economic Transformation input-driven growth strategy to one which is On this note, I am proud to present the
Programme (ETP), Malaysia offers great increasingly driven by knowledge, the local Malaysia Salary Guide 2014/15 which offers
opportunities for local and international talent required to advance the economic a detailed and in-depth look at our business
investors to tap growth within the country and transformation agenda must possess skills and landscape, market insights and trends of
across South East Asia (SEA). qualities to match industry requirements. key industries that are currently driving the
nations economy. In return, I hope that the
It is not surprising that Malaysias economy Im also inclined to point out that while market- Guide will serve as an additional tool for your
expanded at a faster pace of 6.4% in the driven salaries are crucial, it is only possible talent compensation planning. My team and
second quarter of 2014 (from April to June for employers to attract and retain talented I are also readily available to assist you with
2014) underpinned by strong growth in the employees by creating a meaningful employer- specific queries you may have on our sectors of
services and manufacturing sectors exceeding of choice culture. I believe that whatever specialisations within Malaysia as youll
4
national overview
MSC Malaysia is estimated to provide 50,000 total jobs and MYR$ 5.5bil investments by
2015 with cloud-based computing services set to become the next engine of growth.
Malaysias economic growth for 2014 countries to do business by the World telecom companies in the Fortune Global recent Global Workforce Index (KGWI)
trumped the market with its gross domestic Economic Forum (WEF), the International 500 ranking) are already leveraging on survey on Career Development which
product (GDP) accelerating faster than widely Institute of Management Development the countrys workforce opportunities. revealed that 64 percent of Malaysian
expected. According to Bank Negara Malaysia and the Global Innovation Index 2013. employees (respondents of the survey)
(BNM the countrys Central Bank), Malaysias In addition, the pioneer Human Capital However as Malaysia transforms itself from favoured skills over money and promotion!
economy for the 3 months to June grew 6.4% Report 2013 produced by WEF ranks an input-driven growth strategy to one
(exceeding the central banks forecast range of Malaysia 22nd out of 122 economies which is increasingly driven by knowledge, To that end, Malaysias Institutions of Higher
4.5%-5.5%), lifting Malaysias GDP growth to surveyed in terms of best performance by the local talent required to advance Learning must adapt their curricula accordingly
6.3% for the first half of 2014 compared with a higher to middle-income nation in the the economic transformation agenda with more emphasis on practical industry
5.5% in the corresponding period last year. area of workforce and employment! must possess skills and qualities to experience since job trends will always
match industry requirements. follow market-driven trends. Meanwhile
Additionally, the country has been ranked by Multimedia Super Corridor (MSC) Malaysia is employers need to focus on up skilling
several reputable organisations as amongst estimated to provide 50,000 total jobs and Currently the skilled talent pool in Malaysia their employees to uphold the competitive
the best places to do business in the world. MYR$ 5.5bil investments by 2015 with cloud- is at 27 percent far off from the estimated advantage for their organisations.
In this instance, the World Banks Doing based computing services set to become the requirement of 45 percent to meet the
Business Report 2014 ranks Malaysia in the next engine of growth. Additionally, several national agenda of a high income nation
sixth place against 185 economies across conglomerates such as Huawei Technologies by 2020. Other compounding challenges
the globe with particularly good scores (a leading global ICT solutions provider); include low levels of students passing
for getting credit (1 ); protecting investors
st Halliburton (one of the worlds largest oil English exams while much sought after
(4th); and trading across borders (5th). field services companies); Ranbaxy Mandarin-speaking local talent are being
Laboratories (an Indian multinational incentivised to move out of the country.
Within South East Asia (SEA), the country pharmaceutical company); and NTT This battle however can be easily won
is positively ranked as one of the top two Communications (one of the top three as indicated by Kelly Services Malaysias
5
ConTACT CENTRE:
Salaries
overview
Contact Centre or previously more commonly known as Malaysia is an ideal contact centre location contributed by
Call Centre is a flourishing industry segment in Malaysia. these factors:
Services rendered by contact centres are often engaged by i. Stable economic, political and general environment
corporations of various sizes from small-medium enterprises ii. Strong supply of talent with Kuala Lumpur being the
to large scale conglomerates including multinational convergent point for graduates in Malaysia
corporations. A multitude of industries ranging from iii. Good infrastructure and development ensuring sustainability
banking, insurance, manufacturing, automobiles, and iv. Favourable business environment
telecommunication, to electrical, electronics, information
technology, health care, and more are increasingly deploying One of the biggest challenges facing the Contact Centre
contact centres capabilities within their businesses as market industry in Malaysia is the availability of a ready pool of talent
becomes competitive. who are able to communicate effectively in two in-demand
languages English and Mandarin. While this is not yet at
a peak, globalisation and new technologies will inevitably
result in customers expecting oral competency in both these
languages to be a pre-requisite for talent in the Contact
Centre sector. In addition, oral skills in a few secondary foreign
languages such as Korean, Japanese, Thai, and Urdu are also
fast becoming a major plus. Currently, there is a mismatch
between demand and supply in this area.
6
Contact CENTRE
SALARY RANGE ( PER MONTH)
Qualification EXPERIENCE (YEARS) MIN MAX
7
Kelly Financial
Resources:
Salaries
BANKING
financE
8
overview
The Financial sector stands as one of the largest sectors in Malaysia with more than
300,000 people employed. This sector is made up by professionals in the Accounting,
Banking, Economics, Finance, Insurance and Statistics and Taxation sub-sectors. An
important industry for the country, it contributes up to 11 percent of the nations Gross
Domestic Product (GDP).
The role of the financial sector is envisioned to continue growing to be a key driver
and catalyst of Malaysias economic progression. This sector is projected to be more
competitive, dynamic, inclusive, diversified, and integrated, with the ability to offer
world class financial services, in terms of breadth, depth and quality to serve the needs
of Malaysia.
In tandem with this, Bank Negara Malaysia (BNM the countrys central bank) has
prepared and is gradually implementing a blueprint in promoting Islamic Banking and
Finance and achieving 40 percent share of the domestic financing market. In fact, in the
field of Islamic Finance, Malaysia helms as the de facto captain globally. In less than a
decade from 2006 to 2013, the Malaysian sukuk listing already commands 63 percent of
the world sukuk market with a value of US$67 billion.
9
Banking
SALARY RANGE ( PER MONTH)
Qualification EXPERIENCE (YEARS) MIN MAX
BANKING
10
FINANCE
SALARY RANGE ( PER MONTH)
Qualification EXPERIENCE (YEARS) MIN MAX
Finance
11
Corporate Professionals:
Salaries
Human resources
function support
12
overview
This year, the Malaysia Salary Guide 2014/15 combines the discipline of Human Resources
(HR), Function Support, Logistics & Warehousing, and Sales & Marketing as Corporate
Professionals. This categorisation reflects the nature of these professions which collectively
support the businesses of companies from administration to day-to-day activities. This
group is essential to Malaysias service driven economy.
When we speak of Corporate Professionals, there are two sub sectors which we cannot
afford to ignore Human Resources and Sales and Marketing.
Sales and Marketing, in the meantime, joins Information Technology (IT), Engineering, and
Banking and Finance as sectors in which employers in Malaysia are most likely to pay to
relocate their talents. Among the roles which will continue to be highly in-demand in Sales
and Marketing are National Sales Managers and Digital Marketing Managers with both
skill sets growing increasingly important as sales and technology become more integrated
with our everyday lives.
13
Human Resources
SALARY RANGE ( PER MONTH)
Qualification EXPERIENCE (YEARS) MIN MAX
HUMAN RESOURCES
14
function support
SALARY RANGE ( PER MONTH)
Qualification EXPERIENCE (YEARS) MIN MAX
FUNCTION SUPPORT
15
logistics & warehousing
SALARY RANGE ( PER MONTH)
Qualification EXPERIENCE (YEARS) MIN MAX
16
17
sales & marketing
SALARY RANGE ( PER MONTH)
Qualification EXPERIENCE (YEARS) MIN MAX
18
sales & marketing
SALARY RANGE ( PER MONTH)
Qualification EXPERIENCE (YEARS) MIN MAX
19
Kelly IT Resources:
Salaries
20
overview
The information technology sector has enjoyed tremendous growth in the last two
decades in Malaysia starting from the mid-90s where national initiatives like the
Multimedia Super Corridor (MSC) was launched. Today, the industry employs over
130,000 people and is regarded as among the larger sectors in the country. The
initiative of MSC is under the purview and management of the Multimedia Development
Corporation (MDeC).
Both the public and private Institutions of Higher Learning (IHLs) in Malaysia have heeded
the MSC agenda by establishing programmes and working relationships with technology
giants such as IBM, Dell, Apple, Google, Hewlett Packard, and Huawei Technologies, just
to name a few. Specific programmes are also drafted between relevant IHLs and various
companies to nurture specialised talent.
On market trends, MSC Malaysias Talent Supply-Demand Study 2010-2013 report cites
that 90 percent of companies hired Information, Communication and Technology (ICT)
talents with at least one to five years of experience, with only 10 percent of companies
hiring fresh graduates. The study was conducted with more than 1,000 companies and 133
faculties in IHLs, in addition to secondary research and consultation with industry experts.
Current skill gaps highlighted by the study saw software development (42 percent) skills
topping the list followed by database (23 percent) and networking and security (18
percent). Additionally, the creative and animation industry too is one where Malaysia has
grown exponentially over the past few years with many of our locally developed animated
programmers showing all over the world, from China and Indonesia to UK and the
Middle East.
21
information technology
SALARY RANGE ( PER MONTH)
Qualification EXPERIENCE (YEARS) MIN MAX
22
information technology
SALARY RANGE ( PER MONTH)
Qualification EXPERIENCE (YEARS) MIN MAX
23
Kelly Engineering:
Salaries
24
overview
In terms of new entrants to the employment market, there have been no less than 13,000
engineering graduates from Malaysias public universities between 2008 and 2012.
Malaysias public universities graduates from the field of engineering are increasingly
in hot demand by leading engineering companies like Strand Aerospace and Linde.
This healthy pattern is perhaps attributed to the global rankings of the said universities.
For instance, Universiti Sains Malaysia (USM) is ranked an outstanding 38th placing for
chemical engineering worldwide while Universiti Malaya (UM) is ranked in the top 100 in
the fields of chemical, and electrical and electronics engineering.
Doing its part is also the Public Service Department (PSD) which awards 40 percent
of its scholarships to engineering students enabling them to further their studies at
renowned institutions such as the Massachusetts Institute of Technology (MIT), University
of Cambridge and University of Melbourne. All encompassing, this succinctly elevates the
engineering standards as practiced and demanded by the growing ambitions of Malaysia.
Conclusively, the field of engineering is anticipated to positively expand with the on-
going Government Transformation Programme (GTP) and the Economic Transformation
Programme (ETP). These are in addition to the High Income Talent Research Scientist
Engineer (HIT-RSE) managed by the Selangor Human Resource Development Centre
(SHRDC), and the Technology Specialist in Specific Domain Expertise (TeSSDE) which
is sponsored by the Economic Planning Unit (EPU) and owned by Might-Meteor
Advanced Manufacturing.
25
Engineering
SALARY RANGE ( PER MONTH)
Qualification EXPERIENCE (YEARS) MIN MAX
26
Engineering
SALARY RANGE ( PER MONTH)
Qualification EXPERIENCE (YEARS) MIN MAX
27
Malaysia Corporate Office MELAKA KELLY IT Resources KELLY Outsourcing
Level 29, Menara Bank Islam 35, Jalan Melaka Raya 11 Level 29, Menara Bank Islam & Consulting Group
No 22, Jalan Perak Taman Melaka Raya No 22, Jalan Perak Level 32.1, Menara Standard Chartered
50450 Kuala Lumpur 75000 Melaka. 50450 Kuala Lumpur 30, Jalan Sultan Ismail
Tel: (60) 3 2203 0808 Tel: (60) 6 282 8826 Tel: (60) 3 2141 8173 50250 Kuala Lumpur
Fax: (60) 3 2203 0909 Fax: (60) 6 282 9218 Fax: (60) 3 2141 6263 Tel: (60) 3 2119 6888
Email: info@kellyservices.com.my Email: melaka@kellyservices.com.my Email: info@kellyit.com.my Fax: (60) 3 2143 3989
Email: apac@kellyocg.com.my
KLANG VALLEY PENANG KELLY Engineering Resources
Level 29, Menara Bank Islam 1-2-11 Krystal Point Corporate Park Level 29, Menara Bank Islam BTI Consultants
No 22, Jalan Perak Jalan Tun Dr Awang No 22, Jalan Perak Level 32.1, Menara Standard Chartered
50450 Kuala Lumpur Bayan Lepas 50450 Kuala Lumpur 30, Jalan Sultan Ismail
Tel: (60) 3 2203 2688 11900 Penang Tel: (60) 3 2141 8173 50250 Kuala Lumpur
Fax: (60) 3 2203 2777 Tel: (60) 4 641 1613 Fax: (60) 3 2141 6263 Tel: (60) 3 2119 6888
Email: kl@kellyservices.com.my Fax: (60) 4 642 8803 Email: info@kellyengineering.com.my Fax: (60) 3 2143 3989
Email: penang@kellyservices.com.my Email: apac@bticonsultants.com
JOHOR BAHRU KELLY Financial Resources
Suite 13A.03, Level 13A 1-2-12 Krystal Point Corporate Park Level 29, Menara Bank Islam The Ayers Group
Johor Bahru City Square (Office Tower) Jalan Tun Dr Awang No 22, Jalan Perak Level 32.1, Menara Standard Chartered
106-108, Jalan Wong Ah Fook Bayan Lepas 50450 Kuala Lumpur 30, Jalan Sultan Ismail
Johor Bahru, 80000 Johor Darul Takzim 11900 Penang Tel: (60) 3 2141 8173 50250 Kuala Lumpur
Tel: (60) 7 227 2698 Tel: (60) 4 641 1613 Fax: (60) 3 2141 6263 Tel: (60) 3 2119 6888
Fax: (60) 7 227 2663 Fax: (60) 4 642 8803 Email: info@kellyfinancial.com.my Fax: (60) 3 2143 3989
Email: jb@kellyservices.com.my Email: penang@kellyservices.com.my Email: apac@ayers.asia
Corporate Professionals
Suite 13A.12, Level 13A Contact Centre Level 29, Menara Bank Islam
Johor Bahru City Square (Office Tower) Level 29, Menara Bank Islam No 22, Jalan Perak
106-108, Jalan wong Ah Fook No 22, Jalan Perak 50450 Kuala Lumpur
Johor Bahru, 80000 Johor Darul Takzim 50450 Kuala Lumpur Tel: (60) 3 2141 8173
Tel: (60) 7 227 2698 Tel: (60) 3 2203 2778 Fax: (60) 3 2141 6263
Fax: (60) 7 227 2663 Fax: (60) 3 2203 2777 Email: info@corporateprofessionals.com.my
Email: jb@kellyservices.com.my Email: callcentre@kellyservices.com.my
kellyservices.com.my