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Study On Progress and Investor's Perception Towerds Dematerialization of Shares.
Study On Progress and Investor's Perception Towerds Dematerialization of Shares.
This report focuses the progress of investors accounts and dematerialization of shares in
NSDL and CDSL. Trend percentage and trend line are the spastical tools that have been
used to identify the progress on dematerialization. the investor’s perception towards
dematerialization of shares had been analyzed based on a sample of 100 investors
through structured questionnaire.
Financial products are those products which have values in monetary terms. The
Financial products are intangible in nature that means the customer cannot even
touch, smell or feel it. In this manner, it becomes a challenge for the sales personnel
in financial sector to convince the customer to invest in it. The sales personnel can
only guarantee for the benefit that the customer will get after a certain period of time
span.
The evaluation of financial planning has been increased through decades, which is
best seen in customer rise. Now a day’s investment of saving has assumed great
importance. According to the study of the Market, it is being observed that markets
The main objective of this project is to know the Progress and Consumers perception
towards the Dematerialization of Shares with the people’s awareness and various
instruments available for Personal Financial Advising facility provided by Edelweiss
Broking Ltd.
Investors can dematerialize only those certificates that are already registered in their
names and are in the list of securities admitted for dematerialization. These are: shares,
scrip’s, stocks, bonds, debentures, stock or other marketable securities of a like nature in
or of any incorporated company or other body corporate, units of mutual funds, rights
under collective investment schemes and venture capital funds, commercial paper,
certificate of deposit, securities debt, money market instruments and unlisted securities,
underlying sharing of American Depository Receipts and Global Depository Receipts
The securities held in dematerialized form are fungible; that is, they do not bear any
notable feature like distinctive number, folio number or certificate number. Once shares
get dematerialized, they lose their identity in terms of share certificate distinctive
numbers and folio numbers.
2. Securities should be from the eligible list of securities issued by the depository.
3. Securities must be in the name of the account holders and owned by him.
India has adopted this system in which book entry is done electronically. It is the system
where no paper is involved. Physical form is extinguished and shares or securities are
The entire depository system in India is governed by the rules made by the market
regulator - SEBI. According to the SEBI (Depositories and Participants) Regulations,
1996, the following securities are eligible for holding in dematerialized form.
2. Units of mutual funds, rights under collective investment schemes and venture capital
funds, commercial paper, certificate of deposit, securitized debt, money market
instruments, government securities, national saving certificates, kisan vikas patra and
unlisted securities.
What is a Depository?
The Depositories Act defines a depository as “a company formed and registered under
the Companies Act, 1956 and which has been granted a certificate of registration under
subsection (1A) of section 12 of Securities and Exchange Board of India Act, 1992.” The
As per The Bank for International Settlements (BIS), depository is “a facility for holding
securities which enables securities transactions to be processed by book entry. Physical
securities may be immobilized by the depository or securities may be dematerialized (so
that they exist only as electronic records)”.
SEBI can be registered as DP. Banking services can be availed through a branch whereas
depository services can be availed through a DP.
As on September 30, 2008, a total of 711 DPs (266 NSDL, 445 CDSL) are registered
with SEBI.
7 | JK Padampat Singhania Institute of Management and Technology
(REF: http://investor.sebi.gov.in/faq/dematfaq.html)
NSDL is a public limited company incorporated under the Companies Act, 1956. Four
renowned institutions participate in it. Unit Trust of India (UTI), Industrial Development
Bank of India (IDBI), National Stock Exchange of India (NSE), State Bank of India
(SBI).UTI is the largest mutual fund of India and IDBI is the largest development bank,
NSE is the largest stock exchange of India and SBI is the largest commercial bank of
India having clearing facility. HDFC and Citibank also share in this system. NSDL is
managed by Board of directors headed by a managing director. It is governed by its bye-
laws and its business operations are regulated by business rules. NSDL interfaces with
the investors through players or business partners. Constituents of depository
compromise of clearing corporation, brokers, clearing member, registrar and transfer
agents, company or issuer, stock exchange, bank depository participant and investors. All
are electronically linked to the main depository for the settlement of trades and to
perform a daily reconciliation of all accounts held with NSDL.
Second agency is CDSL - Central Depository Service (India) Limited. Main functions of
this agency are centralized database and accounting. Major participant in CDSL are LIC,
NSDL and CDSL essentially perform the following functions through their various
participants
4. Carry out settlement of trades not done on the Stock Exchanges i.e. Off Market
Trades.
(REF: https://www.ilfsdp.com/faq_general.htm)
RESEARCH DESIGN:
Type of Research:
Descriptive Research:
Descriptive research is also called Statistical Research. The main goal of this type of
research is to describe the data and characteristics about the population or phenomenon
being studied. The idea behind this type of research is to study frequencies, averages, and
other statistical calculations. Descriptive research is mainly done when a researcher
wants to gain a better understanding of a topic. It is quantitative and uses surveys and
panels and also the use of probability sampling. Descriptive research is the exploration
of the existing certain phenomena. Descriptive research generally precedes explanatory
research.
Random Sampling:
SAMPLING AREA:
Gurgaon, NCR
SAMPLE SIZE:
100
HISTORY
Indian Stock Markets are one of the oldest in Asia. Its history dates back to nearly 200
years ago. The earliest records of security dealings in India are meager and obscure.
By 1830's business on corporate stocks and shares in Bank and Cotton presses took place
in Bombay. Though the trading list was broader in 1839, there were only half a dozen
In 1860-61 the American Civil War broke out and cotton supply from United States of
Europe was stopped; thus, the 'Share Mania' in India begun. The number of brokers
increased to about 200 to 250. However, at the end of the American Civil War, in 1865, a
disastrous slump began (for example, Bank of Bombay Share which had touched Rs
2850 could only be sold at Rs. 87). At the end of the American Civil War, the brokers
who thrived out of Civil War in 1874, found a place in a street (now appropriately called
as Dalal Street) where they would conveniently assemble and transact business.
In 1887, they formally established in Bombay, the "Native Share and Stock Brokers'
Association" (which is alternatively known as "The Stock Exchange"). In 1895, the
Stock Exchange acquired a premise in the same street and it was inaugurated in 1899.
Thus, the Stock Exchange at Bombay was consolidated.
Thus in the same way, gradually with the passage of time number of exchanges were
increased and at currently it reached to the figure of 24 stock exchanges.
DEVELOPMENT
An important early event in the development of the stock market in India was the
formation of the Native Share and Stock Brokers’ Association at Bombay in 1875, the
precursor of the present-day Bombay Stock Exchange. This was followed by the
formation of associations /exchanges in Ahmedabad (1894), Calcutta (1908), and Madras
(1937). IN addition, a large number of ephemeral exchanges emerged mainly in buoyant
periods to recede into oblivion during depressing times subsequently.
While the recognized stock exchanges have been accorded a privileged position, they are
subject to governmental supervision and control. The rules of a recognized stock
exchanges relating to the managerial powers of the governing body, admission,
suspension, expulsion, and re-admission of its members, appointment of authorized
representatives and clerks, so on and so forth have to be approved by the government.
These rules can be amended, varied or rescinded only with the prior approval of the
government.
The Exchange, while providing an efficient and transparent market for trading in
securities, debt and derivatives upholds the interests of the investors and ensures
redressed of their grievances whether against the companies or its own member-brokers.
It also strives to educate and enlighten the investors by conducting investor education
program and making available to them necessary informative inputs.
A Governing Board having 20 directors is the apex body, which decides the policies and
regulates the affairs of the Exchange. The Governing Board consists of 9 elected
directors, who are from the broking community (one third of them retire ever year by
rotation), three SEBI nominees, six public representatives and an Executive Director &
Chief Executive Officer and a Chief Operating Officer.
NSE has been able to take the stock market to the doorsteps of the investors. The
technology has been harnessed to deliver the services to the investors across the country
at the cheapest possible cost. It provides a nation-wide, screen-based, automated trading
system, with a high degree of transparency and equal access to investors irrespective of
geographical location. The high level of information dissemination through on-line
system has helped in integrating retail investors on a nation-wide basis. The standards set
by the exchange in terms of market practices, Products, technology and service standards
have become industry benchmarks and are being replicated by other market participants.
Within a very short span of time, NSE has been able to achieve all the objectives for
which it was set up. It has been playing a leading role as a change agent in transforming
the Indian Capital Markets to its present form. The Indian Capital Markets are a far cry
from what they used to be a decade ago in terms of market practices, infrastructure,
technology, risk management, clearing and settlement and investor service.
NCDEX started working on 15th December, 2003. This exchange provides facilities to
their trading and clearing member at different 130 centers for contract.
In commodity market the main participants are speculators, hedgers and arbitrageurs.
WHY NCDEX?
NCDEX has developed facility for checking of commodity and also provides a
wear house facility
By collaborating with industrial partners, industrial companies, news agencies,
banks and developers of kiosk network NCDEX is able to provide current rates
and contracts rate.
To prepare guidelines related to special products of securitization NCDEX works
with bank.
To avail farmers from risk of fluctuation in prices NCDEX provides special
services for agricultural.
NCDEX is working with tax officer to make clear different types of sales and
service taxes.
NCDEX is providing attractive products like “weather derivatives”
Market Watch:
The market watch window is used to view the market details for a particular or group of
contracts and for a particular instrument type. This window displays the following
details: Symbol, Expiry, price quotation unit, buy qty, buy price, sell price, sell qty, last
TRANSACTION CYCLE
Funds
Clearing
Settlement
Decision
Placing
Trade
or of
to
Securities
of
Execution
Trades
Order
trade
trades
Transaction
Cycle
A securities transaction cycle is presented above. Just because of this Transaction cycle,
the whole business of Securities and Stock Broking has emerged. And as an extension of
stock broking, the business of Online Stock broking/ Online Trading/ E-Broking has
emerged.
YES Bank,
Kotak Mahindra
Sharekhan 750 NIL 0.50 0.10 HDFC, UTI, OBC,
IDBI & Citibank
ICICI Direct 750 NIL 0.75 0.18 ICICI Bank
Sharekhan, India’s leading stock broker is the retail arm of SSKI, and offers you
depository services and trade execution facilities for equities, derivatives and
commodities backed with investment advice tempered by decades of broking experience.
In future, Sharekhan is planning to enter in Mutual funds, Insurance sector and banking
sector to expand beyond the market currently covered by it. And it has started MF
(Mutual Funds) on priority basis but wants to grow in it.
ICICIdirect.com was the first entrant into e-broking. ICICdirect.com provides the 3-
in-1 to the users which ties in their saving bank account and their Demat account to their
brokerage account electronically. This integration ensures that money is transferred
to/from their bank account and the shares are transferred from/to their Demat account
automatically without writing any cheques or transfer instructions while carrying out
their trades in shares.
ICICIdirect.com has the option of trading in shares in cash, margin or spot segments. An
investor can also invest in 14 Mutual Funds (Prudential ICICI MF, Franklin Templeton
India MF, Alliance Capital MF, JM MF, Birla Sun Life MF, Sundaram MF, IL&FS MF,
Principal MF, HDFC MF, Standard Chartered MF, Reliance Capital MF, Kotak
Mahindra MF, TATA MF and DSP MERRILL LYNCH MF) through their trading
account.
5paisa is the trade name of India Infoline Securities Private Limited (5paisa), member of
National Stock Exchange and The Stock Exchange, Mumbai. 5paisa is a wholly owned
subsidiary of India Infoline Ltd, India’s leading and most popular finance and investment
portal. 5paisa has emerged as one of leading players in e-broking space in India.
The company’s brokerage is one of the lowest in the industry. It also provides the
research on commodities. Investors can benefit from its analysis and advice available at
the click of the mouse. For those who prefer to trade the traditional way, India Infoline
investor points are available across the country.
India Infoline was founded by a group of professionals in 1995. Its institutional investors
include Intel Capital, one of the leading technology companies in the world promoted by
the UK government, ICICI, TDA and Reeshanar. The company offers a slew of products
such as stock and derivatives broking, commodities broking and mutual funds.
Kotak Securities Ltd., a strategic joint venture between Kotak Mahindra Bank and
Goldman Sachs (holding 25% - one of the world’s leading investment banks and
brokerage firms) is India’s leading stock broking house with a market share of 5 - 6 %.
Kotak Securities Ltd. has been the largest in IPO distribution - It was ranked number One
in 2003-04 as Book Running Lead Managers in public equity offerings by PRIME
Database. It has also won the Best Equity House Award from Finance Asia - April 2004.
Kotak Securities Limited manages assets over 1700 crores under Portfolio Management
Services (PMS) which is mainly to the high end of the market. Kotak Securities Limited
has newly launched “Kotak Infinity” as a distinct discretionary Portfolio Management
Service which looks into the middle end of the market.
INDIA BULLS
Indiabulls is India's leading retail financial services company with 77 locations spread
across 64 cities. Its size and strong balance sheet allows providing varied products and
services at very attractive prices, our over 750 Client Relationship Managers are
dedicated to serving your unique needs.
Indiabulls is lead by a highly regarded management team that has invested crores of
rupees into a world class Infrastructure that provides real-time service & 24/7 access to
all information and products. The Indiabulls Professional Network offers real-time
prices, detailed data and news, intelligent analytics, and electronic trading capabilities,
right at your finger-tips. This powerful technology is complemented by our
knowledgeable and customer focused Relationship Managers.
The institutional business unit has relationships with several leading foreign institutional
investors (FIIs) in the US, UK, Hong Kong and Singapore. In a recent media report
MOSt was rated as one of the top-10 brokers in terms of business transacted for
FIIs.
The retail business unit provides equity investment solutions to more than 50,000
investors through 270 outlets spanning 150 cities and 22 states. MOSt provides Advice-
Based Broking, Portfolio Management Services (PMS), E-Broking Services,
Depository Services, Commodities Trading, and IPO and Mutual Fund Investment
Advisory Services. Its Value PMS Scheme gave a 160% post-tax return for the year
ended March 2004
In AsiaMoney Brokers Poll 2003 MOSt has been rated as the Best Domestic Research
House- Mega Funds ,while in 2000 and 2002 it has been rated as the Best Domestic
They are also planning to include buying and selling of Mutual Funds, IPO subscriptions,
Right issues, purchase of Insurance policies and asset financing.
The Company has presence in major cities with 20 branches and 50 franchisees to
service a wide range of clients. The company has also invested in the joint-venture
company with Standard Chartered Bank viz. Standard Chartered UTI Securities (P)
Ltd. that is engaged in primary dealership and Government securities. The company is
very soon going to start Commodity Trading through its subsidiary, USEc Commodities
Ltd, which provides facility of commodity trading on NCDEX and MCX.
IDBI Capital is a leading Indian securities firm offering a complete suite of products and
services to individual, institutional and corporate clients.
IDBI Capital Market Services Ltd. (IDBI Capital), a wholly owned subsidiary of
Industrial Development Bank of India (IDBI), is a leading Indian securities firm, offering
a complete suite of products and services to individual, institutional and corporate
clients. The services include fixed income trading, equities brokerage, debt and equity
derivatives, research, private placements, depository services, portfolio management and
distribution of financial products. Over the last five years, we have emerged as a leading
player in each of these businesses.
Refco also provides clients with prime brokerage services, fixed income, equities,
foreign exchange, OTC derivatives and asset management. Refco is a leader in providing
clients with the latest technological advances in products and services. Its proprietary
systems and global infrastructure provide the flexibility to meet all client requirements.
SUPPLIERS
NSDL & CSDL are the regulatory bodies for Depository Participants like SSKI,
SHCIL, ICICIdirect.com, etc. Also these regulatory bodies have got an upper
hand as the bargaining power stock broking houses like SSKI, etc. would be less.
NSE & BSE are playgrounds where common an investor trade through stock
broking houses, for which they have to take permission from NSE/BSE.
NSE & BSE are under the purview of SEBI, that’s why stock broking houses like
SSKI, have low bargaining power. But here there is one advantage that NSE/BSE
have i.e. they cannot go for forward integration.
Web maintainers are companies which maintain web sites & technical aspects of
the same. Here stock broking houses like SSKI can have more bargaining power
due to stiff competition among web maintaining companies.
BUYERS
There are various types of investors who trade through stock broking houses like
SSKI, which includes investors like small investors, medium net worth investors,
business partners, institutional investors and mutual fund companies.
Here the bargaining power of stock broking houses depends on how big the
investor is.
So here we can say that bargaining power of stock broking houses is high in case
of small investors & HUF.
While the bargaining power is moderate in case of HNI (High New Worth
Investors)/ MNI’s (Medium Net Worth Investors) and business partners.
But the in case of mutual fund companies and institutional investors bargaining
power is less.
COMPETITORS
The company is facing the competition from local as well as national level
players. The local players provide facility for off-line trading while the national
players like ICICIdirect.com and Kotakstreet.com, HDFC Security provide
online trading services.
There are also other big names like Indiabulls, Motilal Oswal, 5paisa and
Marwadi encircles the company form both the sides by providing online and off-
line trading with competitive services.
POTENTIAL ENTRANTS
The potential entrants in like Investmart, Jeojit and Cipher which are coming in
near future to Rajkot City.
SUBSTITUES
Here substitutes are such instruments which can be used instead of investing in
shares.
The instruments like Bank FD, insurance, mutual funds are the substitutes.
If the use of this instruments increase this may be disadvantage for the stock
broking houses.
The companies and banks which are having these instruments can plunge into
this industry.
ENTRY BARRIERS
Huge capital: - Capital is necessary not only for fixed facilities but also for
customer’s credit and absorbing start up losses. To start a stock broking house,
one needs huge capital for technology up gradation and skilled manpower.
Technology: - Technology for stock broking houses is life saving device. Stock
broking requires huge capital to make their products user friendly, which in turn
requires capital to employ skilled manpower. Thus, technology could be one of
the entry barriers.
Experience curve: - The core competency in this industry is the services which
are provided to the end-users and the research based activities which includes
“TIPS”, fundamental as well as technical script analysis. Also the most important
thing which helps already established firms is-“TRUST” which people would be
having on firms like SSKI , Motilal Oswal, etc. this is very difficult for new
companies to imitate.
Network: - The “Reach” to the customer is the key factor in the industry. The
network of the companies like Motilal Oswal, Sharekhan, and ICICI is very
efficient and spreaded all over India. It will take time for a new entrant to
establish such a huge network (e.g. Marwadi), which say that, “Network can
come up as most difficult entry barrier to overcome.”
Expected Retaliation: - Whenever a new player comes in the industry, the old
companies have an option to reduce the prices of their product. This kind of
practice is called expected Retaliation which is also possible in this industry in
terms of less brokerage rates and reduced account opening charges. E.g. before
the entry of so many mew companies, Sharekhan was having two types of
accounts viz. speed trade speed trade plus, which were costing 1000 & 1500
account opening charges respectively. But due to competition, they have come up
with only one account i.e. speed trade plus with the account charges of Rs.1000.
FOLLOWER:
The followers are those who just blindly follow the other player which are
leader and challenges.
The players like 5 paisa, Motilal Oswal, HDFC Securities, Kotakstreet are the
followers.
LEADER:
NICHER:
Edelweiss Broking and ICICI Direct are the two stock broking houses which
are focusing only on online investors.
CHALLENGER:
Traditionally In stock Market, the investors invest their money in shares under the
guidance of the Brokers of any stock broking company. This is convenient to those
investors who are not familiar with the computer and the use of internet. But it requires
more dealers to the share broking companies to give guidance related to investment.
There was a chance of inaccuracy of price because it is a time consuming process. The
cost of the company also increases due to more paperwork. The investor point of view,
there was a problem of privacy. The information of investor may leak by the broker. So,
to remove these limitations of traditional broking, there was an emergence of new
concept e-Broking.
E- Broking
Today is world of technology. So, the person who adopt it, get the success. So, E-
Broking means broking through electronic means. E-Broking is the broking in which the
investors who are familiar with the use of computer and Internet they directly trade in
stock market. They trade any time at any place when the stock market is open. The cost
of transaction is also reducing with time. The investors have a large range of option for
the trading. It is a paperless transaction so it reduces the cost of company. There was a
facility of live streaming quotes, which give exact price of share which prevailing in the
market at that time. There are two types of online trading service: DISCOUNT BROKER
and FULL SERVICE ONLINE BROKER.
In the past, investors had no option but to contact their broker to get real time access to
market data. The Net brings data to the investor on line and net broking enables him to
trade on a click. Now information has become easily accessible to both retail as well as
big investors.
1. Stock brokers offering on their sites features such as live portfolio manager, live
quotes, market research and news to attract more investors.
2. Brokers offering on line broking and relationship management by providing and
offering analysis and information to investors during broking and non-broking
hours based on their profile and needs, that is, customized services.
3. Brokers (now e-brokers) will offer value management or services such as initial
public offerings on line, asset allocation, portfolio management, financial
planning, tax planning, insurance services and enable the investors to take better
and well-considered decisions.
In the US, 82 per cent of the deals are done on line. The European on line broking market
is expected to be of $8 billions and is likely to raise five fold by 2002. In India, presently
COMPANY PROFILE
• In India
–Closed over 100 transactions in investment banking
Execution Orientation
Culture
Professional Integrity
Research Driven
• Rashesh Shah
• Venkat Ramaswamy
• Kunnasagaran Chinniah
• Narendra Jhaveri
• P. N. Venkatachalam
• Ramanan Raghavendran
• Sanjay Santhanam
• Sunil Wadhwani
• Navtej S. Nandra
Company Secretary
• B. Renganathan
Statutory Auditors
Internal Auditors
• M. P. Chitale & Co.
Bankers
Rujan Panjwani
President & Co-head Institutional Equities, President & Co-head - Asset Management
Ravi Bubna
Vikas Khemani
Executive Vice President
Executive Vice President & & Co-Head - ECL Finance
Co-head - Institutional Equities
We will take care of our People seriously. Our policies – in spirit and in letter –
will ensure transparency and equal opportunity for all. We will go beyond the
normal goals of attracting, recruiting, retaining and rewarding fine talent: We
will ensure that every individual in Edelweiss has an opportunity to achieve
their fullest potential.
We will focus on the Long Term. Though the world will change a lot in the
coming years and our assumptions for the future may not hold up, we will
reflect on the long-term implications of our actions. Even when making short-
term decisions we will be aware of the long-term implications.
Our Reputation and image is more important than any financial reward.
Reputation is hard to build and even harder to rebuild. Reputation will be
impacted by our ability to think for our clients, maintain confidentiality and
by our adherence to our value system.
We will Obey and Comply with the rules of the land. We will maintain the
highest standard of integrity and honesty. When we are unclear we will seek
clarifications.
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66 | JK Padampat Singhania Institute of Management and Technology
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Edelweiss Securities Ltd., a subsidiary of Edelweiss Capital Ltd., is the equities arm of
the Edelweiss Group. The company is a corporate member of both The Bombay Stock
Exchange and The National Stock Exchange of India Limited, providing equity broking
and research services, as well as marketing of equity related products, including
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In their approach lies our difference. In a short span of six years, Edelweiss Capital’s
Institutional Equities Business (IE) has become one of the top five domestic brokerage
houses and top three derivatives desks. They are the only brokerage on the Street with a
quant desk that provides a wide product range, servicing all investor categories. Our
innovative mindset, unparalleled research, agile sales teams, and intensive execution
systems have enabled them to relentlessly service their clients in newer and different
ways.
Theme Research
Edelweiss have been one of the earliest to cover the private capital markets in
India and profile high growth sectors and companies. Edelweiss' research has
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particularly in the Indian context, by analyzing industry dynamics and emerging
trends as well as showcasing some of the exciting private companies in each
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Asset Management
Over the past 7 years Edelweiss have significantly strengthened our equity product
offerings to cover the entire gamut of products. It have developed significant expertise in
Their products are designed to provide their clients with superior performance through
market cycles by virtue of their deep understanding of the equities markets and
analytical approach to risks and return.
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• Portfolio Management
• Mutual Funds
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Bespoke Advice - Discretionary Portfolio Services give you the benefit of investment
advice designed to achieve your financial objectives.
Risk Control - Risk team is responsible for establishing our investment strategy and
providing us real time information to support our portfolio managers.
Superior Returns – Portfolio returns are protected in volatile markets through hedging in
derivatives and short-term capital gains can be set-off against business income for clients
in a PMS as compared to Mutual Fund
Wealth Management
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Providing in-house research based advice on select stocks
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Products that offer our clients unique risk-reward equations that are customized to their
investment objectives
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Research based recommendations on Top Picks in Mutual Funds
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Advising & facilitating financing on select IPOs based on their in-house research
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Advise on Investment in Art through Fund Structure
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Review
78 | JK Padampat Singhania Institute of Management and Technology
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Edelweiss draw on its strong presence and industry leadership to develop a portfolio of
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Edelweiss main objective is to provide clients with all the tools and services they need to
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Edelweiss Financing understands your needs and helps you meet liquidity requirements.
We offer various products and services to individuals and corporates with a close focus
on client requirements while designing our products.
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Asset Management
Data collection means collections of information, facts or figures for the problem.
SOURCES OF DATA
Primary Data:
Primary data is the first hand information obtained by investigating. Primary source is
one itself collects the data. Primary data can be collected by observation, by interviews,
by face to face questioning, by using questionnaire, when the needed data do not exist or
are dated, inaccurate, incomplete, or unreliable.
Secondary Data:
Secondary data is collected by others already and the researcher is using that information
for his own research purpose. Secondary data can be collected from published reports,
newspaper, websites, journals, publications of national and international organization.
Primary Data:
1. Questionnaires
2. Personal Interview
CONTACT METHODS:
The respondents were contacted directly (Personal Interviewing). It is the most versatile
method. The interview was of intercept type in which respondents were asked to answer
Secondary Data :
1. News papers & magazines
2. Research articles
3. Reference Books
4. Websites.
DATA ANALYSIS
Based on what the various respondents’ opinion, the data collected was analyzed using
figures. No rigorous mathematical analysis could be done. All estimations are solely on
judgment. For questions percentage was calculated and represented in the form of charts.
After representing the data in the form of charts the same were interpreted to get in-depth
knowledge about the problem as well as general information, which helped the
researcher
to come at appropriate conclusions about the study and to give relevant
recommendations.
FIELD WORK
The survey was conducted for 8 weeks in Gurgaon, NCR. The survey was conducted at
various financial markets like SCF market, Sector-14 market etc.
Data Representation:
RESEARCH TOOLS
Number of Investor's
Accounts
1. Nature of occupation
Table:
Salaried 42
Self-employed 32
Retired 8
Others 18
Total 100
No. of respondents
50
40 Salaried
42
30
32 Self-employed
20
18 Retired
10 8
0 Others
Salaried Self-employed Retired Others
Interpretation:
The study was conducted only on investors who are classified on the basis of the
occupation, respondent among the salaried are 42%, self-employed are 32%, retired are
8% and others are 18%.The possible of the respondent is dominated by salaried followed
by self-employed which may lead to positive impact on Online trading.
Table:
Liquidity 25
Source of income 25
Tax Benefit 15
Capital appreciation 25
Others 10
Total 100
Graph:
75% people are interested in (25%) liquidity, (25%) source of income and (25%) capital
appreciation. And remaining 25% are interested in (15%) tax benefit, and (10%) others.
Table:
Partial 55
Completed 25
Nil 20
Total 100
Graph:
On that basis, we conclude that 25% people know about the securities investment and
20% people know nothing about the securities investments and 55% people have partial
knowledge about it, so, some promotional activities are required for increasing the
awareness about security market.
Rated in 5 parameters as
Assessment of the customer’s awareness and knowledge about the following details of
the securities and capitals industry. Questionnaire is divided in two parts (i) Awareness
towards Services & (ii) Awareness towards the charges levied by the DP.
Table:
Graph:
Interpretation:
From the graph, it is evident that 70 % of the respondents are aware about the demat
account. 15 % are highly aware whereas only 5 % are not aware about the demat
account.
Table:
Interpretation
55 % of the respondents are aware about the procedures of opening demat account, 25 %
are highly aware, hence 75 % are aware about the process. Only 8 % are not aware and 2
% are highly not aware, hence 10 % are not aware about the process.
Table:
Graph:
Interpretation:
Table:
Graph:
Interpretation:
30 % of the respondents are aware and 15 % are highly aware about the corporate
benefits. 20 % of the respondents are neutral and not aware about the benefits.
Table:
Graph:
Interpretation:
40 % of the respondents are aware about the transaction statement, 30 % are neutral,
whereas only 10 % are highly aware about the transaction statement.
6. Nomination
Table:
Graph:
Interpretation:
43 % of the respondents are aware about the nominations, 20 % are highly aware and 5
% of the respondents are highly not aware about the subject.
Table:
Graph:
Interpretation
30 % of the respondents are highly not aware and 26 % of the respondents are not
aware about the subject. Only 16 % are aware about the transmission of demat
securities and 3 % are highly aware.
Table
Interpretation
24 % of the respondents are aware about the rematerialization of the demat securities.
31 % have neutral view and 23 % are not aware about the subject.
Table
Graph
Only 7 % of the respondents are aware about the lending and borrowing of demat
securities whereas 27 % are not aware and 30 % respondents are not highly aware
about the subjects.
Table
Graph
Interpretation
24 % of the respondents are aware of the freezing of the demat account, 11 % are
highly aware. On the other hand, 23 % are not aware and 12 % are not highly aware
about the subject.
Table
Graph
Interpretation
38% of the respondents are aware about the reduction in paper work due to
dematerialization of shares, 27% are highly aware hence it can be said that this
process have a high awareness.
Only 9% of the respondents are not aware and 6% are not highly aware of the subject.
Table:
Graph:
Interpretation:
33% of the respondents are aware about the quick transfer of ownership of shares due
to dematerialization of shares, 22% of respondents are highly aware whereas 16% of
respondents are not aware and 7% are highly not aware.
Table:
Graph:
Interpretation:
It is evident from the graph that 37% of the respondents are aware about the reduction
in brokerage but only 10% are highly aware about the subject. On the other hand 19%
of the respondents are not aware and 13% are Highly not aware about the subject.
Table
Graph
It is evident from the graph that 37% of the respondents are aware about elimination
of Bad deliveries, but only 10% are highly aware about the subject on the other hand
19% of the respondents are ot aware and 13% are not highly not aware about the
subject.
Table
Graph
Interpretation:
Table
Graph
Interpretation
20% of the respondents are aware about the absence of postal/courier charges , 16%
are highly aware of the subject. Where is 24% of the respondents are unaware about
the absence of courier charges.
Table
Graph
Interpretation:
Only 15% of the respondents are aware about the reduction in transaction cost whereas
40% are highly not aware about the subject, hence awareness should be created among
the customers regarding the subject.
Table
Graph
Interpretation
From the graph it is evident that 35% of the respondents are aware about the absence
of stamp duty but as much as 25% are highly not aware about the subject, Hence
awareness should be created regarding subject.
Table
Graph
Interpretation
It is evident from the graph that 38 % of the respondents are highly not aware about
electronic credit of shares , 32% are aware about the subject, Hence awareness should
be created regarding the subject.
Table
Graph
121 | JK Padampat Singhania Institute of Management and Technology
Interpretation
Only 20% of the respondents are aware about the elimination of odd lot problem, 13%
are highly aware but 22% are not aware about the subject.
Table
Graph
Interpretation
Table
Graph
Interpretation
35% of the respondents are aware about the reduction in transaction time due to
dematerialization of shares, 25% are highly aware but only 18% are not aware about
the subject.
Table
Graph
Interpretation
29% of the respondents are not aware about the periodic transaction reports and 27%
are not highly aware about the subject. On the other hand only 21% are aware about
the subject.
Table
Medium 39
Low 13
Graph
Interpretation
48% of the respondents think that the account opening charges are high. 39% think
that it is moderate whereas only 13% feel that its is low.
Table
Medium 29
Low 52
Interpretation
52% of the respondents think that the annual maintenance charges are low but only
19% think that it is high.
Table
Medium 57
Low 25
Graph
Interpretation
Table
Medium 46
Low 29
Graph
Interpretation
46% of the respondents think transection charges are moderate where as 29% and
25% of respondents think its low and high respectively.
Table
Medium 36
Low 39
Graph
Interpretation
39% of the respondents think the Market/off Market charges are low 36% think its
moderate whereas 25% think its high.
Medium 24
Low 26
Graph
Interpretation
50% of the respondents think that Pledge/Hypothecation charges are high, whereas 26%
and 24% think low and moderate respectively.
Table
Medium 44
Low 28
Interpretation
44% of respondent think that dematerialization charges are moderate while 28% think
its low but 28% of the respondents feel it to be high.
Table
Interpretation
35% of the respondents are satisfied by the dematerialization of shares , 21% are highly
satisfied whereas 16% are dissatisfied and 9% are highly dissatisfied.
• The investors can put their complaints to their depository participants and in case
of failure of depository participants to resolve the complaints, then the investor
can write to the Investor Grievance cell of NSDL or CDSL.
• NSDL and CDSL are asked to create a Net Forum/E-Forum in order to exchange
their market information regularly between the investors and depository or
investors and depository participants or depository Participant and depository.
• In order to retain the investors, the depository participants should offer their
services promptly and kindly, In addition to this, Depository Participants can also
select one long time investor year by year and provide them with Gifts.
Conclusion
Now a days, share markets occupy a key role both in the development of economy and
individual investors in their business, The Indian capital market had thus witnessed
numerous changes in the recent years, and one such change is Dematerialization.
Dematerialization of securities play a vital role in improving and modernizing the capital
market and enhance the levels of investor's perception measures which aim at eliminating
the bad deliveries and forgery of shares. Thus, the study shows a clear picture on the
133 | JK Padampat Singhania Institute of Management and Technology
progress of investor's accounts and dematerialization of shares in NSDL and CDSL
and the Investor's perception towards Dematerialization of Shares.
➢ A Quick Reference Guide for Investors - Security and Exchange Board Of India.
➢ www.cdslindia.com.
➢ www.edelcap.com.
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
6).Nomination
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
13).Reduction in Brokerage
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
1. 2. 3. 4. 5.
Are you aware about the different charges levies by depository participants?
1. 2. 3.
1. 2. 3.
26).Custodian Charges
1. 2. 3.
27).Transaction charges
1. 2. 3.
1. 2. 3.
29).Pledge/Hypothecation Charges
1. 2. 3.
30).Dematerialization Charges
1. 2. 3.
Personal Details :
142 | JK Padampat Singhania Institute of Management and Technology
Name: _______________________________________________________________________
Income: < Rs.10, 000, Rs.10,000 – Rs. 20,000, Rs. 20,000- Rs. 50,000
Above 50,000
Address: _____________________________________________________________________