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150,000 663
1. Airbus A300-600s 71
2. Airbus A310-200s/-300s 35
3. ATR-72s 21
4. ATR-42s 26
 2

5. Boeing 727-200s 35
6. Boeing 757-200s 77
7. Boeing MD 10-10s 52
8. Boeing MD 10-30s 17
9. Boeing MD 11s 64
10. Boeing 777Fs 21
11. Cessna 208Bs 244

1.1.2

1. 1-2
2.
3.
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1.

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200
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International Priority
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 11

2.

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1.

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4.

5.
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(Inventory) (Human Resource)


8.

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 12

10.

11.

12. Add-In
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1.
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3.



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7
1. (Problem Definition)
(
)

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 13

Flowchart
Flowchart
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4. (Experimental Design)

3 Best-case Worst-case Median-case

5. (Experimental Conduction)

6. (Result Evaluation)

5 2

7. (Implementation)

4
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 14

2.2 (Customer Relationship Management:CRM)

(Call Center)

(Customer Relationship Management :CRM)

(Operative)

Back Office
(Analysis)




 15

(Collaborative)

3
3

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Data Warehouse

2
 16

1. Routine Billing
Call Center
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2.3 CRM

Customer Profile Customer

Behavior

2.3
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BPR
BPR 10
% BPR BPR
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 17

1. cycle time


cycle time = +

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4. team-based
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 18

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 19

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One Stop Service

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IT IS IT/IS (automation)
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 20

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 21

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11.01-12.00 48
12.01-13.00 23
13.01-14.00 53
14.01-15.00 56
15.01-16.00 33
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A 3 10.00-19.00 12.00-13.00

B 4 11.00-20.00 13.00-14.00

C 3 11.30-20.30 13.30-14.30
 44

4.

365

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13
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1.
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406

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 46

1.
2.
3. OT
4. 10

1.
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406 406 396 403 405 402 397 402 403 405

390 390 381 389 390 387 371 387 390 389

16 16 15 14 15 15 26 15 13 16

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() 1.2 1.6 1.5 1.3 1.6 2.5 4.8 1.3 1.3 2.7

13
1.3


 47

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10

A 4 10.00-19.00 12.00-13.00

B 1 10.30-19.30 12.30-13.30

C 4 11.00-20.00 13.00-14.00

D 1 11.30-20.30 13.30-14.30

:

 48

3





 4

4.1


ABC

4.1.1

4.1.2

4.1.3






 50

10

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10

A 4 10.00-19.00 12.00-13.00

B 1 10.30-19.30 12.30-13.30

C 4 11.00-20.00 13.00-14.00

D 1 11.30-20.30 13.30-14.30

4.2

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 51

. 2551.
WFS LOGISTICS (THAILAND)
CO.,LTD : .
. 2549.

. : .
. 2551.
.
: .
. 2549.
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Simulation []. :
http://www.science.cmru.ac.th/scienceblog/admin/blog/file/50711083526.pdf
 53

()

[]. :
http://archive.lib.cmu.ac.th/full/T/2552/enin0252si_ch2.pdf

[]. :
http://www.mpa11chonburi.com/private_folder/701/PA701.Dr.Tippawan.pdf

[]. :
http://catadmin.cattelecom.com/training/crm.html

About FedEx [On-line], 2012 . Available: http://www.fedex.com/th/about/.

FedEx Service [On-line], 2012 . Available: http://www.fedex.com/th/services/.



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11-12 77 38 44 51 44 65 53 46 44 38

12-13 63 19 17 15 21 27 40 15 15 18

13-14 27 56 50 55 40 62 44 59 51 78

14-15 21 55 56 73 62 76 31 56 54 70

15-16 2 41 43 47 36 40 15 35 43 37

16-17 7 27 25 31 12 52 2 23 25 20

17-18 5 7 10 16 11 10 8 6 20 10

18-19 8 14 11 2 2 6 2 14 6 6

19-20 3 3 6 8 7 2 7 4 3 6

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11-12 44 48 55 40 36 48 38 48 46 52

12-13 19 23 25 15 21 15 23 19 35 17

13-14 48 68 26 58 66 51 65 56 52 50

14-15 61 68 45 52 72 52 66 54 56 49

15-16 29 45 25 33 25 43 37 28 35 19

16-17 30 28 22 24 21 25 33 27 36 25

17-18 10 29 7 10 14 20 10 13 6 10

18-19 2 16 10 2 10 9 6 7 14 11

19-20 12 6 7 14 6 5 10 12 4 8

326 404 314 316 343 332 357 318 347 310


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2554 FedEx Express
(Thailand) Co., Ltd. .. 2553