Professional Documents
Culture Documents
Addressing Service Quality To Increase Patient Satisfaction and Retention in Hospital
Addressing Service Quality To Increase Patient Satisfaction and Retention in Hospital
HOSPITAL
CONCEPTUAL FRAMEWORK
RESPONSIVENESS
REFERENSI
Pai, Y. 2012. Measuring Hospital Service Quality: A conceptual Framework. Journal of International Conference on Humanities,
Economics and Geography. Bangkok.
Wanjau, K et al. 2012. Factors Affecting Provision of Service Quality in the Public Health Sector: A Case of Kenyatta National
Hospital. International Journal of Humanities and Social Science, 2:13, Kenya
Wetter, D. Why Nurse and Case Managers Need to Know Customer Service. Online Continuing Education for Nurses. Linking
Learning to Performance.