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20. Berry, T. H. Managing the Total Transformation. New York: McGraw-Hill,
(1991).
21. Besterfield, D. H.; Besterfield, M.C.; Besterfield, G. H. and Besterfield, S. M.
Total Quality Management. Prentice-Hall. Englewood Cliffs, N.J. (1995).
22. Egbert, D. W. (1990): "A Macro- Analysis of Quality Assessment in Higher
Education", Higher Education, Vol. 19, No.1.
23. Sallis, A (1993), Total Quality Management In Education. Philadelphia;
Kogan Page.
24. Herman, J. J., & Herman, J. L. (1994). Educational quality management:
Catalyst for integrated change. PA: Technomic publishing company.
25. Weller, L. D. (2000) School attendance problems: Using thal TQM tools to
identify root causes. Journal of Educational Administration.
26. Lewis, R.G. and Smith, D.H. Total Quality in Higher Education. St. Lucie
Press (1994), pp. 28-30.

38