Kendra Fletcher

70 8th street
Salem, NJ 08079
856-803-6014
Kendra_flet27@yahoo.com

OBJECTIVE:
To obtain a position within the Criminal Justice/ Social Service field, where I can utilize my skills
as a hard-working, well-educated employee.

QUALIFICATIONS:
Skilled in Microsoft Word, Excel, and PowerPoint
Great customer service skills
Trained in planning, filing, scheduling, collecting data, and answering phones
Skilled in dealing with social, emotional, psychological or behavioral problems
Knowledge in child welfare and domestic abuse.
Knowledge of State and Federal laws regarding client/student rights to privacy

EDUCATION:

2013-2015 Wilmington University, New Castle, DE

Child Advocacy Certificate
Bachelors Degree (Criminal Justice)

2009-2012 Salem Community College, Carneys point, NJ

Associates Degree (Criminal Justice)

EMPLOYMENT HISTORY:

[2013-Present] John Fenwick Academy - Salem, NJ

Paraprofessional
Assists student with daily work
Monitors, tracks, and find ways to decrease behaviors each day
Helps student with occupational therapy and physical therapy (when needed)
Assists head teacher with other students and class tasks (when needed)

[2012- Present] Ranch Hope - Alloway, NJ

House Parent
Monitoring youth and their behaviors
Helping them make better decisions and improving their thinking
Making sure maintain their daily hygiene
Mentoring residents and being supportive during their time of need
Diffuses agitated or disrupted situations
[2011- 2014] Bancroft - Mullica Hill, NJ
Program Associate
Assisting clients with daily task
Assisting clients and helping them become self-sufficient
Making sure they do not harm themselves or others

[2006-2010] HSBC - New Castle, DE

Customer Service Rep
Assisting customers with their inquiries on their credit card statements
Providing personal credit information
Processing credit card applications
Assisting customers with their visa/debit cards
Providing online care assistance

[2006-2006] Holiday Inn Select - Swedesboro, NJ

Banquette Server
Providing food and service during special occasions within the banquette area

[2004-2006] Acme Markets - Woodstown, NJ

Cashier
Cashing the customers out at the end of their shopping experience.
Making sure the drawer had the correct balance at the end of each workday
Making sure the customer found the items they needed

[2003-2004] Mc Donalds - Woodstown, NJ

Cashier / Drive Thru
Making sure the customers change was correct, also needed to make sure my register had the
correct balance as well
Making sure the customers food was to their expectations

REFERENCES:
Available upon request
 References

Charles Washington Jr.

Previous youth mentor for R.E.B.E.L club
Salem, NJ 08079
1(609) 506-8761

Elyssa Haines
Co-worker
Bridgeton, NJ 08032
1(609) 202-2701

Cheri Parsons
Co-worker
Quinton, NJ 08069
1(609)202-0664