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  • The Changing Face of Banking

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    jessica.brown
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    Westpac customers are increasingly using digital and mobile banking, with 98% of transactions now occurring online or via mobile. The use of branches, cheques, and ATMs has declined significantly from 2012 to 2017, with only 2% of transactions now occurring over the counter at branches. While investing in new branches and upgrades, Westpac is also expanding access through Bank@Post outlets, video banking sites, and ATMs, to reflect customers' shifting preferences towards digital and mobile banking.

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    The changing face of banking - Westpac

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    Westpac customers are increasingly using digital and mobile banking, with 98% of transactions now occurring online or via mobile. The use of branches, cheques, and ATMs has declined significantly from 2012 to 2017, with only 2% of transactions now occurring over the counter at branches. While investing in new branches and upgrades, Westpac is also expanding access through Bank@Post outlets, video banking sites, and ATMs, to reflect customers' shifting preferences towards digital and mobile banking.

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    753 views1 page

    The Changing Face of Banking

    Uploaded by

    jessica.brown
    Westpac customers are increasingly using digital and mobile banking, with 98% of transactions now occurring online or via mobile. The use of branches, cheques, and ATMs has declined significantly from 2012 to 2017, with only 2% of transactions now occurring over the counter at branches. While investing in new branches and upgrades, Westpac is also expanding access through Bank@Post outlets, video banking sites, and ATMs, to reflect customers' shifting preferences towards digital and mobile banking.

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    © All Rights Reserved
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    of 1

    The changing face of banking

    How Westpac customers are banking

    WESTPAC CUSTOMERS USING ATMS/ONLINE/MOBILE


    98%
    OF WESTPAC
    0%
    PHONE
    3000000 TRANSACTIONS
    NO LONGER INVOLVE
    A BRANCH
    2500000

    2000000 1% 5%
    CHEQUE ATM
    1500000

    1000000

    37% 56%
    FY14

    FY16
    FY15
    FY12

    FY13
    FY11

    500000
    DIGITAL/MOBILE EFTPOS/
    CREDIT CARD
    0

    9 10 Westpac transactions now take


    place via DIGITAL/MOBILE
    or ELECTRONIC CHANNELS
    2% OF WESTPAC TRANSACTIONS
    OCCUR OVER THE COUNTER

    Investing in Australia

    FY17 $76M
    INVESTMENT IN
    NEW BRANCHES AND
    BRANCH UPGRADES

    The modern face of Westpac in Australia

    3585 669 4254


    BANK@POST WESTPAC
    OUTLETS BRANCHES

    672 VIDEO
    BANKING SITES 1967 ATMs
    AUSTRALIA WIDE
    TOTAL
    OUTLETS

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