Adam W.

 Gonnerman
908­875­5963/347­560­8104
linkedin.com/in/adamgonnerman
adam@igneousquill.net

Skills Description:
•Operating Systems: Linux (Ubuntu), Windows, Mac
•Office Applications: Microsoft Office, OpenOffice, Adobe Pro
•Programming/Computing: HTML, basics of Bash and Ruby/Ruby on Rails, Git, MySQL
•Strong writing/typing skills
•Fluent in Brazilian Portuguese
•Background in education
•Organized
•Analytical thinker

Work History:
ZepInvest
Position: Customer Experience Representative / Content Manager / Social Media Manager / 
QA
Location: New York, NY United States
Start Date: 9/15/2008
End Date: Present
Responsibilities: Provided phone and e­mail support to customers. Explained website features and  
functionality, submitted credit requests and filed bug reports. Managed/curated content partners'  
documents. Some work in quality assurance and verifying resolved bug reports.  Organized and 
implemented social media automation (to Twitter, Facebook, etc.) utilizing existing web technologies.

AT&T Mobility (formerly Cingular Wireless)
Position: National Business Services Representative/ANS Data Support Technician
Location: Paramus, NJ United States
Start Date: 3/27/2006
End Date: 9/14/2008
Responsibilities: B2B support.  Managed accounts for major business and government customers,  
troubleshooting cellular issues, reviewing billing and communicating company policy and promotions to 
customers. In March 2008 transitioned to mobile data support team, troubleshooting data issues on 
smartphone devices (Blackberry, Palm, etc). Obtained familiarity with mobile enterprise e­mail and data  
solutions.

The Law Office of Jason T. Brown
Position: Office Assistant
Location: Jersey City, New Jersey, United States
Start Date: 11/1/2005
End Date: 2/16/2006
Responsibilities: Prepared documents for filing with the court, drafted letters to various parties, organized  
attorney's files, prepared files for court appearances, scheduling, worked with clients to obtain information  
for cases, etc.
Harvest English Institute
Position: ESL Teacher
Location: Newark, New Jersey, United States
Start Date: 5/2/2005
End Date: 3/21/2006
Responsibilities: Prepared and taught lessons to students learning English as a second language, provided  
orientation for study skills, corrected tests and homework, etc.

Sunrise Christian Church
Position: Minister
Location: Farmington, New Mexico, United States
Start Date: 12/18/2004
End Date: 4/21/2005
Responsibilities: Prepared/delivered sermons and Bible studies, pastoral counseling, visited sick members,  
performing weddings and baptisms, etc.

Wizard English School
Position: EFL Teacher
Location: Uberlandia, Brazil
Start Date: 3/01
End Date: 12/03
Responsibilites: Prepared and taught lessons to students learning English as a foreign language, provided  
orientation for study skills, corrected tests and homework, etc.

Christian Mission to Brazil
Position: Missionary
Location:Uberlandia, Brazil
Start Date: 1/9/2001
End Date: 10/31/2003
Responsibilities: Worked with others in organizing a new congregation, prepared sermons and Bible 
studies, pastoral counseling, visited members and prospective members, performed baptisms and other  
appropriate ceremonies.

Education:
Harding University
Area of Study: Ministry
Degree: Bachelor of Ministry
Graduation Date: 12/18/1999

Moberly Area Community College
Area of Study: General/Liberal Arts
Study Type: Major
Degree: Associates
Graduation Date: 12/18/1997
English Language Centre
Area of Study: ESL (by distance learning)
TEFL/TESL Certificate