&DWDO\VW

&RPSODLQW&RYHU3DJH
343870

Complaint
Number 343870 Status Closed
Date 7/1/2009 Assignee Jaccard, Christina
Location Seattle - Consumer Protection Division Actual Savings $0.00
NAICS 812199-Dating Clubs and Personal Services Amount Disputed $0.00
Estimated Savings $0.00

Complainant
Name Phone Day Phone Evening Email
0HOLVVD-HDQ2EHVR (206) 373-6763 (360) 280-3684 Missy12342008@hotmail.co
UG3O6 m
)HGHUDO:D\:$

Respondent(s)
Name Contact Phone Toll Free Email
0')1DWLRQDO7DOHQW$JHQF\ Michael Fields (425) 652-3456 MDFMGT@clearw
WK3LQH ire.net
%HOOHYXH:$

Referral(s)
Name Contact Phone Contact Phone Email

Practice(s)
Code Practice
104 Non-Fulfillment

Activities
Date Added Activity Type Activity
7/13/2009 Email to Complainant &B,QIRUPDWLRQXVHGZLWK5 PRVWRWKHU
5HVSRQGHQWOHWWHUV7R
0LVV\#KRWPDLOFRP
7/13/2009 Email to Respondent 5B)LUVWOHWWHUWRUHVSRQGHQW0D\ZHSOHDVH
KDYH\RXUUHSO\7R0')07#FOHDUZLUHQHW
7/13/2009 Other Correspondence ATG Postmaster notification that unable to deliver
message to R's email.

343870 1 of 2
Date Added Activity Type Activity
7/13/2009 Form Letter to Business R500_First letter to respondent; May we please
have your reply
7/21/2009 Email from Respondent Email from R was forwarded to me.
7/21/2009 Email from Respondent Email from R was forwarded to me.
7/28/2009 Email to Complainant &B(QFORVHFRS\RIILUP
VUHSO\7R
0LVV\#KRWPDLOFRP
7/28/2009 Email to Respondent 5B*HQHULFFORVLQJOHWWHUWRUHVSRQGHQW7R
0')07#FOHDUZLUHQHW
7/28/2009 Resolution-CLOSED ADJUSTED
7/28/2009 Other Correspondence ATG Postmaster notification-unable to deliver
message
7/28/2009 Form Letter to Business R715_Generic closing letter to respondent

343870 2 of 2
 Catalyst Report
Complaint Description
Description
I went to this "talent Agency" Where Michael "Boomer" Fields has pictures of many stars on his walls I was
offered a contract, and it seems like many people before, and after me I've been scammed out of $400 when I
told him I was unable to pay up front he became nasty I will also file a police report on him.
 ChristinaJ 7/13/2009

&B,QIRUPDWLRQXVHGZLWK5 PRVWRWKHU5HVSRQGHQWOHWWHUV7R

0LVV\#KRWPDLOFRP
5RE0F.HQQD
$77251(<*(1(5$/2):$6+,1*721
&RQVXPHU3URWHFWLRQ'LYLVLRQ
)LIWK$YHQXH6XLWH6HDWWOH:$



0HOLVVD-HDQ2EHVR
UG3O6
)HGHUDO:D\:$

5(0')1DWLRQDO7DOHQW$JHQF\0LFKDHO%RRPHU)LHOGV
)LOH

'HDU0HOLVVD-HDQ2EHVR

<RXUFRPSODLQWVXEPLWWHGWRRXURIILFHUHJDUGLQJ0')1DWLRQDO7DOHQW$JHQF\0LFKDHO
%RRPHU)LHOGVKDVEHHQDVVLJQHGWRPH,KDYHFRQWDFWHGWKHEXVLQHVVDQGUHTXHVWHGDUHVSRQVH
WR\RXUFRPSODLQWZLWKLQEXVLQHVVGD\V$FRS\RI\RXUFRPSODLQWZDVSURYLGHGWRWKH
%XVLQHVV,ZLOOFRQWDFW\RXDQGLQIRUP\RXRIWKHUHVSRQVH1RUPDOFRPSODLQWSURFHVVLQJWLPH
LVDSSUR[LPDWHO\ZHHNVGXHWRWKHFRPSOH[LW\DQGQXPEHURIFRPSODLQWVRXURIILFHUHFHLYHV
KRZHYHUSURFHVVLQJWLPHPD\EHORQJHUGXULQJWLPHVZKHQWKHYROXPHRILQFRPLQJFRPSODLQWV
LQFUHDVHV<RXUSDWLHQFHLVYHU\PXFKDSSUHFLDWHG

2XURIILFHREWDLQVYDOXDEOHLQIRUPDWLRQIURPLQGLYLGXDOFRQVXPHUFRPSODLQWV:HPDLQWDLQ
FRPSODLQWILOHVRIEXVLQHVVSUDFWLFHVWKDWPD\EHXVHIXOLIHQIRUFHPHQWDFWLRQLVZDUUDQWHGLQWKH
IXWXUH

,IZHDUHQRWDEOHWRUHVROYH\RXUFRPSODLQWRULIWKHEXVLQHVVGRHVQRWUHVSRQG,ZLOOLQIRUP
\RXRIWKHDOWHUQDWLYHV,I\RXQHHGWRFRQWDFWPHSOHDVHKDYH\RXUFRPSODLQWQXPEHU
DYDLODEOHIRUUHIHUHQFH7KDQN\RXIRUFRQWDFWLQJRXURIILFHDQG,ZLOOFRQWDFW\RXZKHQPRUH
LQIRUPDWLRQLVDYDLODEOH

6LQFHUHO\

&+5,67,1$-$&&$5'
&RPSODLQW$QDO\VW
&RQVXPHU3URWHFWLRQ'LYLVLRQ

343870
 ChristinaJ 7/13/2009

5B)LUVWOHWWHUWRUHVSRQGHQW0D\ZHSOHDVHKDYH\RXUUHSO\7R0')07#FOHDUZLUHQHW
5RE0F.HQQD
$77251(<*(1(5$/2):$6+,1*721
&RQVXPHU3URWHFWLRQ'LYLVLRQ
)LIWK$YHQXH6XLWH6HDWWOH:$



0')1DWLRQDO7DOHQW$JHQF\0LFKDHO%RRPHU)LHOGV
$WWHQWLRQ0LFKDHO)LHOGV
WK3O1(
%HOOHYXH:$

5(0HOLVVD-HDQ2EHVR
)LOH

'HDU0LFKDHO)LHOGV

7KLVRIILFHKDVUHFHLYHGWKHHQFORVHGFRPSODLQWIURP0HOLVVD-HDQ2EHVRUHJDUGLQJ\RXUILUP

0D\ZHSOHDVHKDYH\RXUUHSO\VRWKDWZHPD\GHWHUPLQHKRZWRSURFHHGZLWKWKLVPDWWHU

:HUHTXHVW\RXUUHVSRQVHZLWKLQEXVLQHVVGD\V,I\RXDUHXQDEOHWRSURYLGH\RXUUHVSRQVH
GXULQJWKDWWLPHIUDPHSOHDVHFRQWDFWWKLVRIILFHWRPDNHDOWHUQDWHDUUDQJHPHQWVSOHDVHDGGUHVV
LWWRPHDQGUHIHUHQFHRXUILOHQXPEHU

&+5,67,1$-$&&$5'
&RPSODLQW$QDO\VW
&RQVXPHU3URWHFWLRQ'LYLVLRQ


(QFORVXUHV

&203/$,176800$5<
&RQVXPHU,QIRUPDWLRQ

1DPH
343870
0HOLVVD-HDQ2EHVR

$GGUHVV
UG3O6
)HGHUDO:D\:$

'D\3KRQH


(YHQLQJ3KRQH


(PDLO$GGUHVV
0LVV\#KRWPDLOFRP

$JH*URXSRSWLRQDO


'R\RXZDQWWKH$WWRUQH\*HQHUDO
V2IILFHWRVHQGWKLVEXVLQHVVDFRS\RI\RXUFRPSODLQW"

<HV
%XVLQHVV,QIRUPDWLRQ

1DPHRIEXVLQHVVWKDW,DPFRPSODLQLQJDERXW
0')1DWLRQDO7DOHQW$JHQF\0LFKDHO%RRPHU)LHOGV

$GGUHVV
WK3O1(
%HOOHYXH:$

3KRQH


7ROO)UHH

)D[

(PDLO
0')07#FOHDUZLUHQHW

1DPHRIRZQHURUPDQDJHULINQRZQ
0LFKDHO%RRPHU)LHOGV

343870
1DPHVDQGDGGUHVVHVRIDQ\RWKHUEXVLQHVVHVLQYROYHGLQ\RXUFRPSODLQW

,WHPRUVHUYLFHSXUFKDVHG

&RVWRILWHPRUVHUYLFH


'LG\RXVLJQDFRQWUDFW"
<HV

'DWHRIWUDQVDFWLRQ


6DOHVSHUVRQ
VQDPH
0LFKDHO%RRPHU)LHOGV

:DVDQDGYHUWLVHPHQWLQYROYHG"
1R

'DWHDQGVRXUFHRIDGYHUWLVHPHQW

$ERXW<RXU&RPSODLQW

+DYH\RXFRPSODLQHGWRWKHEXVLQHVV"
1R

,I<(6WRZKRPLQFOXGHSRVLWLRQ"

:KDWUHVSRQVHGLG\RXUHFHLYH"

,I\RXKDYHQRWFRQWDFWHGWKHEXVLQHVVH[SODLQZK\

+DYH\RXILOHGDFRPSODLQWDERXWWKLVEXVLQHVVZLWKWKH$WWRUQH\*HQHUDO
V2IILFHEHIRUH"
1R

,I\HVOLVWWKHILOHQXPEHUDVVLJQHGWRWKDWFRPSODLQW

+DYH\RXFRQWDFWHGDSULYDWHDWWRUQH\"
1R

343870
,I<(6LGHQWLI\WKHQDPHDQGDGGUHVVRIWKHDWWRUQH\

,VWKHUHDFRXUWRURWKHUOHJDOSURFHHGLQJSHQGLQJ"
1R

,I<(6SOHDVHH[SODLQ

([SODLQ\RXUFRPSODLQWLQGHWDLO
,ZHQWWRWKLVWDOHQW$JHQF\:KHUH0LFKDHO%RRPHU)LHOGVKDVSLFWXUHVRIPDQ\VWDUVRQKLV
ZDOOV,ZDVRIIHUHGDFRQWUDFWDQGLWVHHPVOLNHPDQ\SHRSOHEHIRUHDQGDIWHUPH,
YHEHHQ
VFDPPHGRXWRIZKHQ,WROGKLP,ZDVXQDEOHWRSD\XSIURQWKHEHFDPHQDVW\,ZLOODOVR
ILOHDSROLFHUHSRUWRQKLP
:KDWGR\RXWKLQNWKHEXVLQHVVVKRXOGGRWRUHVROYH\RXUFRPSODLQW"FLUFOHRQH
5)'
([SODLQLI\RXKDYHFLUFOHG
2WKHU


6,*1$785(
,GHFODUHXQGHUSHQDOW\RISHUMXU\XQGHUWKHODZVRIWKH6WDWHRI:DVKLQJWRQWKDWWKH
LQIRUPDWLRQFRQWDLQHGLQWKLVFRPSODLQWLVWUXHDQGDFFXUDWHDQGWKDWDQ\GRFXPHQWVDWWDFKHG
DUHWUXHDQGDFFXUDWHFRSLHVRIWKHRULJLQDOV

,XQGHUVWDQGWKDWP\FRPSODLQWDQGWKHUHODWHGGRFXPHQWVZLOOEHFRPHD
SXEOLFUHFRUG
DQG
XQGHUVWDWHODZFDQEHVXEMHFWWRDSXEOLFUHFRUGVGLVFORVXUHUHTXHVWDQGWKXVEHVHHQE\RWKHU
SHRSOH

6LJQDWXUH0HOLVVD2EHVR'DWH
5HFHLYHGYLDWKH,QWHUQHW
&LW\DQG6WDWHZKHUHVLJQHG)HGHUDO:D\:$

343870
 ChristinaJ 7/13/2009

)URP$7*3RVWPDVWHU
6HQW0RQGD\-XO\$0
7R$7*0,6HDWWOH&5&
6XEMHFW0DLOFRXOGQRWEHGHOLYHUHG

0HVVDJHIURP,QWHU6FDQ0HVVDJLQJ6HFXULW\6XLWH

6HQW5&37720')07#FOHDUZLUHQHW!
5HFHLYHG!!!KWWSPDLOJRRJOHFRPVXSSRUWELQDQVZHUS\"DQVZHU 
VLS[L

8QDEOHWRGHOLYHUPHVVDJHWR0')07#FOHDUZLUHQHW!

(QGRIPHVVDJH

343870
 ChristinaJ 7/13/2009

5RE0F.HQQD
$77251(<*(1(5$/2):$6+,1*721
)LIWK$YHQXH6XLWH6HDWWOH:$



0')1DWLRQDO7DOHQW$JHQF\0LFKDHO%RRPHU)LHOGV
$WWHQWLRQ0LFKDHO)LHOGV
WK3O1(
%HOOHYXH:$

5(0HOLVVD-HDQ2EHVR
)LOH

'HDU0LFKDHO)LHOGV

7KLVRIILFHKDVUHFHLYHGWKHHQFORVHGFRPSODLQWIURP0HOLVVD-HDQ2EHVRUHJDUGLQJ\RXUILUP

0D\ZHSOHDVHKDYH\RXUUHSO\VRWKDWZHPD\GHWHUPLQHKRZWRSURFHHGZLWKWKLVPDWWHU

:HUHTXHVW\RXUUHVSRQVHZLWKLQEXVLQHVVGD\V,I\RXDUHXQDEOHWRSURYLGH\RXUUHVSRQVH
GXULQJWKDWWLPHIUDPHSOHDVHFRQWDFWWKLVRIILFHWRPDNHDOWHUQDWHDUUDQJHPHQWVSOHDVHDGGUHVV
LWWRPHDQGUHIHUHQFHRXUILOHQXPEHU

&+5,67,1$-$&&$5'
&RPSODLQW$QDO\VW
&RQVXPHU3URWHFWLRQ'LYLVLRQ


(QFORVXUHV

&203/$,176800$5<
&RQVXPHU,QIRUPDWLRQ

1DPH
0HOLVVD-HDQ2EHVR

343870
$GGUHVV
UG3O6
)HGHUDO:D\:$

'D\3KRQH


(YHQLQJ3KRQH


(PDLO$GGUHVV
0LVV\#KRWPDLOFRP

$JH*URXSRSWLRQDO


'R\RXZDQWWKH$WWRUQH\*HQHUDO
V2IILFHWRVHQGWKLVEXVLQHVVDFRS\RI\RXUFRPSODLQW"

<HV
%XVLQHVV,QIRUPDWLRQ

1DPHRIEXVLQHVVWKDW,DPFRPSODLQLQJDERXW
0')1DWLRQDO7DOHQW$JHQF\0LFKDHO%RRPHU)LHOGV

$GGUHVV
WK3O1(
%HOOHYXH:$

3KRQH


7ROO)UHH

)D[

(PDLO
0')07#FOHDUZLUHQHW

1DPHRIRZQHURUPDQDJHULINQRZQ
0LFKDHO%RRPHU)LHOGV

1DPHVDQGDGGUHVVHVRIDQ\RWKHUEXVLQHVVHVLQYROYHGLQ\RXUFRPSODLQW

343870
,WHPRUVHUYLFHSXUFKDVHG

&RVWRILWHPRUVHUYLFH


'LG\RXVLJQDFRQWUDFW"
<HV

'DWHRIWUDQVDFWLRQ


6DOHVSHUVRQ
VQDPH
0LFKDHO%RRPHU)LHOGV

:DVDQDGYHUWLVHPHQWLQYROYHG"
1R

'DWHDQGVRXUFHRIDGYHUWLVHPHQW

$ERXW<RXU&RPSODLQW

+DYH\RXFRPSODLQHGWRWKHEXVLQHVV"
1R

,I<(6WRZKRPLQFOXGHSRVLWLRQ"

:KDWUHVSRQVHGLG\RXUHFHLYH"

,I\RXKDYHQRWFRQWDFWHGWKHEXVLQHVVH[SODLQZK\

+DYH\RXILOHGDFRPSODLQWDERXWWKLVEXVLQHVVZLWKWKH$WWRUQH\*HQHUDO
V2IILFHEHIRUH"
1R

,I\HVOLVWWKHILOHQXPEHUDVVLJQHGWRWKDWFRPSODLQW

+DYH\RXFRQWDFWHGDSULYDWHDWWRUQH\"
1R

,I<(6LGHQWLI\WKHQDPHDQGDGGUHVVRIWKHDWWRUQH\

343870
,VWKHUHDFRXUWRURWKHUOHJDOSURFHHGLQJSHQGLQJ"
1R

,I<(6SOHDVHH[SODLQ

([SODLQ\RXUFRPSODLQWLQGHWDLO
,ZHQWWRWKLVWDOHQW$JHQF\:KHUH0LFKDHO%RRPHU)LHOGVKDVSLFWXUHVRIPDQ\VWDUVRQKLV
ZDOOV,ZDVRIIHUHGDFRQWUDFWDQGLWVHHPVOLNHPDQ\SHRSOHEHIRUHDQGDIWHUPH,
YHEHHQ
VFDPPHGRXWRIZKHQ,WROGKLP,ZDVXQDEOHWRSD\XSIURQWKHEHFDPHQDVW\,ZLOODOVR
ILOHDSROLFHUHSRUWRQKLP
:KDWGR\RXWKLQNWKHEXVLQHVVVKRXOGGRWRUHVROYH\RXUFRPSODLQW"FLUFOHRQH
5)'
([SODLQLI\RXKDYHFLUFOHG
2WKHU


6,*1$785(
,GHFODUHXQGHUSHQDOW\RISHUMXU\XQGHUWKHODZVRIWKH6WDWHRI:DVKLQJWRQWKDWWKH
LQIRUPDWLRQFRQWDLQHGLQWKLVFRPSODLQWLVWUXHDQGDFFXUDWHDQGWKDWDQ\GRFXPHQWVDWWDFKHG
DUHWUXHDQGDFFXUDWHFRSLHVRIWKHRULJLQDOV

,XQGHUVWDQGWKDWP\FRPSODLQWDQGWKHUHODWHGGRFXPHQWVZLOOEHFRPHD
SXEOLFUHFRUG
DQG
XQGHUVWDWHODZFDQEHVXEMHFWWRDSXEOLFUHFRUGVGLVFORVXUHUHTXHVWDQGWKXVEHVHHQE\RWKHU
SHRSOH

6LJQDWXUH0HOLVVD2EHVR'DWH
5HFHLYHGYLDWKH,QWHUQHW
&LW\DQG6WDWHZKHUHVLJQHG)HGHUDO:D\:$

343870
 ChristinaJ 7/21/2009

)URP%DLOORQ'UHZ$7*
6HQW:HGQHVGD\-XO\$0
7R-DFFDUG&ULVWLQD$7*
6XEMHFW):&203/$,17

)URP0LFKDHO%RRPHU)LHOGV>PDLOWRPGIPJW#FOHDUZLUHQHW@
6HQW7XHVGD\-XO\30
7R%DLOORQ'UHZ$7*
&F0')0*7#&/($5:,5(1(7
6XEMHFW):&203/$,17

3OHDVHIRUZDUGWR&KULVWLQD-DFFDUGZLWK\RXURIILFH
0')

)URP0LFKDHO%RRPHU)LHOGV>PDLOWR0')0*7#FOHDUZLUHQHW@
6HQW7XHVGD\-XO\30
7R
%DLOORQ'UHZ$7*

&F
0')0*7#&/($5:,5(1(7

6XEMHFW&203/$,17

&203/$,17«,*8(667+(<&20(,1¶6/(7¶6+23(127«/2/
0LFKDHO0')

)URP0HOLVVD2EHVR>PDLOWRPLVV\#KRWPDLOFRP@
6HQW)ULGD\-XO\30
7R0LFKDHO%RRPHUILHOG
6XEMHFW5(SKRWRV"

LW
VFRPSOHWO\P\IDXOWIRUOHWWLQJP\VHOIJHWDOOZRUNHGXS,
OOJHWWKH,RZH\RXDVVRRQDV
,SRVVLEO\FDQDQG,FDQKDQGLWWR\RXRUGHSRVLWLWOLNHODVWWLPHZKDWHYHUZRUNVEHWWHUIRU\RX
MXVWOHWPHNQRZ,
PKRUULEO\VRUU\DJDLQDERXWDOOWKLVFUD]\QHVV

7KDQNV
0HOLVVD

)URPPGIPJW#FOHDUZLUHQHW
7RPLVV\#KRWPDLOFRP
&&0')0*7#&/($5:,5(1(7
6XEMHFW5(SKRWRV"
'DWH)UL-XO
343870
7KDQN\RXIRUGRLQJWKHULJKWWKLQJDQG,¶PDOVRVRUU\\RXGLGQRWPDNHLWWRWKHVKRZ,VR
ZDQWHG\RXWRJHWWKHJLJWKHUHZLOOEHPRUHDQG,ZLOOZLSHWKHVODWHFOHDQDQGPRYHIRUZDUG
LQDSRVLWLYHGLUHFWLRQ
7KHUHZLOOEHPRUHVKRZVDQG\RX¶OOKRSHIXOO\JHWWKHQH[WRQH
<RXFDQFRPHLQDQGJHWWKHYLGHRWDSLQJGRQHDQGVRPHPRUHVKRWV
7KDQNVIRUUHFRJQL]LQJWKHHUURUQRWPDQ\GR
0LFKDHO

)URP0HOLVVD2EHVR>PDLOWRPLVV\#KRWPDLOFRP@
6HQW)ULGD\-XO\$0
7R0LFKDHO%RRPHUILHOG
6XEMHFW5(SKRWRV"

<RXDUHULJKWDQG,DSRORJL]HSURIXVO\VRUU\IRUWKHPLVVSHOOLQJ\RXDUHDQLFHSHUVRQDQG,ZDV
MXVWXSVHWWKDW,KDGQRLGHDZKHQWKHKDLUVKRZZDVJRLQJWREHDOO,NQHZZDVWKDWLWZDV
VXSSRVHGWRKDSSHQVRPHWLPHODVWPRQWK,DPJRLQJWKURXJKDORWRIVWXIIULJKWQRZDQG
WKHUHIRUHKDYHKDGPRQH\SUREOHPVDQGWKDWLVZK\,KDGVRPDQ\SUREOHPVJHWWLQJ\RXWKH
PRQH\DQG,DPZLOOLQJWRSXWDJRRGUHYLHZRQWKDWSDJHWKDWKDGP\VWXSLGSRVWLQJRQLW,
KDYHQRSUREOHPGRLQJWKDWLILWPLJKWKHOSDWDOO,DPQRWVXUHZKDWWKHKHFN,ZDVWKLQNLQJDW
WKDWSRLQW,KRSH\RXDUHGRLQJZHOODQG\RXUPRWKHUWRRSOHDVHH[FHSWP\DSRORJLHDQG,ZLOO
UHVLQGWKHFRPSODLQWZWKHDWWRXUQH\*HQHUDODVZHOOQRSUREDWDOODQG,ZLOOMXVWWHOOWKHPWKDW
\RXUHFWLILHGP\FRPSODLQWWRP\VDWLVIDFWLRQ$JDLQ,
PVRVRUU\DQGZLOOSRVWDSRVLWLYH
UHYLHZLI\RX
GOLNHMXVWOHWPHNQRZ

7KDQNV
0HOLVVD

(0$,/,1*)257+(*5($7(5*22'
-RLQPH

'DWH7KX-XO
6XEMHFW5HSKRWRV"
)URPPGIPJW#FOHDUZLUHQHW
7RPLVV\#KRWPDLOFRPPGIPJW#FOHDUZLUHQHW

,+$9(72/'<28$/5($'<:+$7+$33(1('$1'$6.<2872&20(,1$1'
),1,6+<2853,&785(6$1'3$<0(1767+(6$0('$<$67+(+$,56+2:
<286+28/'+$9(7$/.('720(),567%()25(3877,1*620(7+,1*7+$7
3(23/(:28/'0,6-8'*(285&203$1<25$662&,$7,21)25,),-867
:$17('<285021(<,:28/'&+$5*(<287+(0,66('3$<0(17#
343870
($&+%87<28','2:($1'<280,66('3$<0(1767+$7:(5($*5(('72
,1:5,7,1*6255<)25&$36127<(//,1*
0')
2Q7KX-XODW$00HOLVVD2EHVRPLVV\#KRWPDLOFRP!ZURWH
WKLVLVKDUDVVPHQWDQG,ZDVQRWLQWRZQRQWKLVGD\WREHDEOHWRGRDQ\WKLQJDOO,GLGZDVPDNH
DFRPSODLQWZWKHDWWRUQH\*HQHUDO,
PVRUU\LI\RXIHHOWKLVLVRXWRIOLQHWRPHLWVHHPVOLNH
\RXMXVWZDQWWRJHW\RXUKDQGVRQPRQH\DQG\HWMXVWEHFDXVH,GLGQ
WSD\ZKHQ\RXZDQWHG
PHWR\RXGLGQ
WVHQGPHDQ\LQIRUPDWLRQRQWKLVKDLUVKRZ,KDYHNHSWHYHU\HPDLO\RXKDYH
VHQWPHDVZHOODQGWKHUHLVQ
WRQHIURP\RXDERXWDQ\KDLUVKRZDQ\ZD\,ZLOOWU\WRILJXUHRXW
ZKDWVLWH,GLGZKDWHYHURQDQGLWZLOOEHJRQHWRGD\

(0$,/,1*)257+(*5($7(5*22'
-RLQPH

)URPPGIPJW#FOHDUZLUHQHW
7R*25'$1/#*25'$1/$:&20PLVV\#KRWPDLOFRP
&&0')0*7#&/($5:,5(1(7

6XEMHFW):SKRWRV"
'DWH7XH-XO
6KHKDVYLRODWHGWKHFODXVHLQKHUFRQWUDFWLWLVQRZRQWKHLQWHUQHW,KDYHPDQ\HPDLOVOLNH
WKLVRQHWRSURYHVKHLVO\LQJDQGFRVWLQJPHPRQH\LQEDGSXEOLFLW\DQGUHFUXLWLQJOHW¶VVXHIRU
WKHPD[LPXPDQGVKRZKHUKRZLWIHHOV,JLYHSHUPLVVLRQWR\RXWRVHUYHKHUDWKHUKRPH
DGGUHVVRUKHUZRUNDWWKHVWDWH
,I,GRQ¶WVHHDDSRORJ\RUUHFDQWE\SP
7KDQNV
0')

)URP0LFKDHO%RRPHU)LHOGV>PDLOWRPGIPJW#FOHDUZLUHQHW@
6HQW)ULGD\-XQH30
7R
0HOLVVD2EHVR

&F0')0*7#&/($5:,5(1(7
6XEMHFW5(SKRWRV"

<RX:HUHRQWKHOLVWIRUWKHKDLUVKRZ,VHQWLWRXWWR\RXDQGHYHU\RQHHOVH,FKHFNWKH
FRPSXWHU\RXUQDPHZDVLQFRUUHFWO\DQGZHKDGVHYHUDOJLUOVUHFHLYHZRUN,¶PVRUU\WKDW\RX
PLVVHGLWDQG,WKRXJKW\RXGLGQ¶WSD\WKDW)ULGD\ZDVEHFDXVHRIWKHDXGLWLRQDQG\RXZDQWHG
XVWRWDNHLWRXWLI\RXJRWLW«,¶OOZRUNZLWK\RXDVFORVHO\DVSRVVLEOHWRKHOS\RXDV,DOUHDG\
KDYH
0')

343870
)URP0HOLVVD2EHVR>PDLOWRPLVV\#KRWPDLOFRP@
6HQW)ULGD\-XQH$0
7R0LFKDHO%RRPHUILHOG
6XEMHFW5(SKRWRV"

RND\ZHOO,GRQ
WNQRZZKHQ,
OOEHDEOHWRSD\LWDV,MXVWJRWGRQHIRUNLQJRYHUWKHPRQH\,DOO
UHDG\GLGQ
WKDYH,
OOILJXUHLWRXWDQGOHW\RXNQRZ

(0$,/,1*)257+(*5($7(5*22'
-RLQPH

)URPPGIPJW#FOHDUZLUHQHW
7RPLVV\#KRWPDLOFRP
&&0')0*7#FOHDUZLUHQHW
6XEMHFW5HSKRWRV"
'DWH7KX-XQ
7KHUHLVVWLOORZHGEHFDXVHLWZDVQRWLQWKHGD\SHULRG,GLGQRWFKDUJHDQ\ODWHIHH
V
MXVWOHWPHNQRZZKHQWKHODVWZLOOEHSDLGDQGZHFDQUROOWKHYLGHRDQGVKRWVRQWKH
VDPHZHHNHQGLWZLOOWDNHDFRXSOHRIKRXUV
7KDQNV0')
2ULJLQDO0HVVDJH
)URP0HOLVVD2EHVR
7R0LFKDHO%RRPHUILHOG
6HQW7KXUVGD\-XQH30
6XEMHFWSKRWRV"

XPVRZKHQFDQ,DWOHDVWFRPHLQWRILQLVKWKHSLFWXUHVDQGVWXII",W
VEHHQDZHHNVLQFH,SDLG
ZKDW,RZHGDQGQRWDZRUGSOHDVHOHWPHNQRZDQG,
OOILJXUHVRPHWKLQJRXWZZRUNLI,KDYH
WR

(0$,/,1*)257+(*5($7(5*22'
-RLQPH

343870
 ChristinaJ 7/28/2009

&B(QFORVHFRS\RIILUP
VUHSO\7R0LVV\#KRWPDLOFRP
5RE0F.HQQD
$77251(<*(1(5$/2):$6+,1*721
&RQVXPHU3URWHFWLRQ'LYLVLRQ
)LIWK$YHQXH6XLWH6HDWWOH:$



0HOLVVD-HDQ2EHVR
UG3O6
)HGHUDO:D\:$

5(0')1DWLRQDO7DOHQW$JHQF\0LFKDHO%RRPHU)LHOGV
)LOH

'HDU0HOLVVD-HDQ2EHVR

,KDYHUHFHLYHGDUHSO\IURP0')1DWLRQDO7DOHQW$JHQF\0LFKDHO%RRPHU)LHOGVUHJDUGLQJ
\RXUFRPSODLQW(QFORVHGLVDFRS\RIWKDWUHSO\IRU\RXUUHFRUGV:HDUHQRZFORVLQJRXUILOH

,DPKDSS\WKDWRXURIILFHZDVDEOHWREHRIVHUYLFHWR\RXLQWKLVPDWWHU

&+5,67,1$-$&&$5'
&RPSODLQW$QDO\VW
&RQVXPHU3URWHFWLRQ'LYLVLRQ


(QFORVXUH

)URP0LFKDHO%RRPHU)LHOGV
6HQW7XHVGD\-XO\30
7R%DLOORQ'UHZ$7*
&F0')0*7#&/($5:,5(1(7
6XEMHFW):&203/$,17

3OHDVHIRUZDUGWR&KULVWLQD-DFFDUGZLWK\RXURIILFH
0')
343870
)URP0LFKDHO%RRPHU)LHOGV>PDLOWR0')0*7#FOHDUZLUHQHW!@
6HQW7XHVGD\-XO\30
7R
%DLOORQ'UHZ$7*

&F
0')0*7#&/($5:,5(1(7

6XEMHFW&203/$,17

&203/$,17«,*8(667+(<&20(,1¶6/(7¶6+23(127«/2/
0LFKDHO0')

)URP0HOLVVD2EHVR>PDLOWRPLVV\#KRWPDLOFRP!@
6HQW)ULGD\-XO\30
7R0LFKDHO%RRPHUILHOG
6XEMHFW5(SKRWRV"

LW
VFRPSOHWO\P\IDXOWIRUOHWWLQJP\VHOIJHWDOOZRUNHGXS,
OOJHWWKH,RZH\RXDVVRRQDV
,SRVVLEO\FDQDQG,FDQKDQGLWWR\RXRUGHSRVLWLWOLNHODVWWLPHZKDWHYHUZRUNVEHWWHUIRU\RX
MXVWOHWPHNQRZ,
PKRUULEO\VRUU\DJDLQDERXWDOOWKLVFUD]\QHVV

7KDQNV
0HOLVVD

)URPPGIPJW#FOHDUZLUHQHW
7RPLVV\#KRWPDLOFRP
&&0')0*7#&/($5:,5(1(7
6XEMHFW5(SKRWRV"
'DWH)UL-XO
7KDQN\RXIRUGRLQJWKHULJKWWKLQJDQG,¶PDOVRVRUU\\RXGLGQRWPDNHLWWRWKHVKRZ,VR
ZDQWHG\RXWRJHWWKHJLJWKHUHZLOOEHPRUHDQG,ZLOOZLSHWKHVODWHFOHDQDQGPRYHIRUZDUG
LQDSRVLWLYHGLUHFWLRQ
7KHUHZLOOEHPRUHVKRZVDQG\RX¶OOKRSHIXOO\JHWWKHQH[WRQH
<RXFDQFRPHLQDQGJHWWKHYLGHRWDSLQJGRQHDQGVRPHPRUHVKRWV
7KDQNVIRUUHFRJQL]LQJWKHHUURUQRWPDQ\GR
0LFKDHO

)URP0HOLVVD2EHVR>PDLOWRPLVV\#KRWPDLOFRP!@
6HQW)ULGD\-XO\$0
7R0LFKDHO%RRPHUILHOG
6XEMHFW5(SKRWRV"

<RXDUHULJKWDQG,DSRORJL]HSURIXVO\VRUU\IRUWKHPLVVSHOOLQJ\RXDUHDQLFHSHUVRQDQG,ZDV
MXVWXSVHWWKDW,KDGQRLGHDZKHQWKHKDLUVKRZZDVJRLQJWREHDOO,NQHZZDVWKDWLWZDV

343870
VXSSRVHGWRKDSSHQVRPHWLPHODVWPRQWK,DPJRLQJWKURXJKDORWRIVWXIIULJKWQRZDQG
WKHUHIRUHKDYHKDGPRQH\SUREOHPVDQGWKDWLVZK\,KDGVRPDQ\SUREOHPVJHWWLQJ\RXWKH
PRQH\DQG,DPZLOOLQJWRSXWDJRRGUHYLHZRQWKDWSDJHWKDWKDGP\VWXSLGSRVWLQJRQLW,
KDYHQRSUREOHPGRLQJWKDWLILWPLJKWKHOSDWDOO,DPQRWVXUHZKDWWKHKHFN,ZDVWKLQNLQJDW
WKDWSRLQW,KRSH\RXDUHGRLQJZHOODQG\RXUPRWKHUWRRSOHDVHH[FHSWP\DSRORJLHDQG,ZLOO
UHVLQGWKHFRPSODLQWZWKHDWWRXUQH\*HQHUDODVZHOOQRSUREDWDOODQG,ZLOOMXVWWHOOWKHPWKDW
\RXUHFWLILHGP\FRPSODLQWWRP\VDWLVIDFWLRQ$JDLQ,
PVRVRUU\DQGZLOOSRVWDSRVLWLYH
UHYLHZLI\RX
GOLNHMXVWOHWPHNQRZ

7KDQNV
0HOLVVD

(0$,/,1*)257+(*5($7(5*22'
-RLQPH

'DWH7KX-XO
6XEMHFW5HSKRWRV"
)URPPGIPJW#FOHDUZLUHQHW
7RPLVV\#KRWPDLOFRPPGIPJW#FOHDUZLUHQHW

,+$9(72/'<28$/5($'<:+$7+$33(1('$1'$6.<2872&20(,1$1'
),1,6+<2853,&785(6$1'3$<0(1767+(6$0('$<$67+(+$,56+2:
<286+28/'+$9(7$/.('720(),567%()25(3877,1*620(7+,1*7+$7
3(23/(:28/'0,6-8'*(285&203$1<25$662&,$7,21)25,),-867
:$17('<285021(<,:28/'&+$5*(<287+(0,66('3$<0(17#
($&+%87<28','2:($1'<280,66('3$<0(1767+$7:(5($*5(('72
,1:5,7,1*6255<)25&$36127<(//,1*
0')
2Q7KX-XODW$00HOLVVD2EHVRPLVV\#KRWPDLOFRP!ZURWH
WKLVLVKDUDVVPHQWDQG,ZDVQRWLQWRZQRQWKLVGD\WREHDEOHWRGRDQ\WKLQJDOO,GLGZDVPDNH
DFRPSODLQWZWKHDWWRUQH\*HQHUDO,
PVRUU\LI\RXIHHOWKLVLVRXWRIOLQHWRPHLWVHHPVOLNH
\RXMXVWZDQWWRJHW\RXUKDQGVRQPRQH\DQG\HWMXVWEHFDXVH,GLGQ
WSD\ZKHQ\RXZDQWHG
PHWR\RXGLGQ
WVHQGPHDQ\LQIRUPDWLRQRQWKLVKDLUVKRZ,KDYHNHSWHYHU\HPDLO\RXKDYH
VHQWPHDVZHOODQGWKHUHLVQ
WRQHIURP\RXDERXWDQ\KDLUVKRZDQ\ZD\,ZLOOWU\WRILJXUHRXW
ZKDWVLWH,GLGZKDWHYHURQDQGLWZLOOEHJRQHWRGD\

(0$,/,1*)257+(*5($7(5*22'
-RLQPH

343870
)URPPGIPJW#FOHDUZLUHQHW
7R*25'$1/#*25'$1/$:&20PLVV\#KRWPDLOFRP
&&0')0*7#&/($5:,5(1(7

6XEMHFW):SKRWRV"
'DWH7XH-XO
6KHKDVYLRODWHGWKHFODXVHLQKHUFRQWUDFWLWLVQRZRQWKHLQWHUQHW,KDYHPDQ\HPDLOVOLNH
WKLVRQHWRSURYHVKHLVO\LQJDQGFRVWLQJPHPRQH\LQEDGSXEOLFLW\DQGUHFUXLWLQJOHW¶VVXHIRU
WKHPD[LPXPDQGVKRZKHUKRZLWIHHOV,JLYHSHUPLVVLRQWR\RXWRVHUYHKHUDWKHUKRPH
DGGUHVVRUKHUZRUNDWWKHVWDWH
,I,GRQ¶WVHHDDSRORJ\RUUHFDQWE\SP
7KDQNV
0')

)URP0LFKDHO%RRPHU)LHOGV>PDLOWRPGIPJW#FOHDUZLUHQHW!@
6HQW)ULGD\-XQH30
7R
0HOLVVD2EHVR

&F0')0*7#&/($5:,5(1(7
6XEMHFW5(SKRWRV"

<RX:HUHRQWKHOLVWIRUWKHKDLUVKRZ,VHQWLWRXWWR\RXDQGHYHU\RQHHOVH,FKHFNWKH
FRPSXWHU\RXUQDPHZDVLQFRUUHFWO\DQGZHKDGVHYHUDOJLUOVUHFHLYHZRUN,¶PVRUU\WKDW\RX
PLVVHGLWDQG,WKRXJKW\RXGLGQ¶WSD\WKDW)ULGD\ZDVEHFDXVHRIWKHDXGLWLRQDQG\RXZDQWHG
XVWRWDNHLWRXWLI\RXJRWLW«,¶OOZRUNZLWK\RXDVFORVHO\DVSRVVLEOHWRKHOS\RXDV,DOUHDG\
KDYH
0')

)URP0HOLVVD2EHVR>PDLOWRPLVV\#KRWPDLOFRP!@
6HQW)ULGD\-XQH$0
7R0LFKDHO%RRPHUILHOG
6XEMHFW5(SKRWRV"

RND\ZHOO,GRQ
WNQRZZKHQ,
OOEHDEOHWRSD\LWDV,MXVWJRWGRQHIRUNLQJRYHUWKHPRQH\,DOO
UHDG\GLGQ
WKDYH,
OOILJXUHLWRXWDQGOHW\RXNQRZ

(0$,/,1*)257+(*5($7(5*22'
-RLQPH

)URPPGIPJW#FOHDUZLUHQHW
7RPLVV\#KRWPDLOFRP

343870
&&0')0*7#FOHDUZLUHQHW
6XEMHFW5HSKRWRV"
'DWH7KX-XQ
7KHUHLVVWLOORZHGEHFDXVHLWZDVQRWLQWKHGD\SHULRG,GLGQRWFKDUJHDQ\ODWHIHH
V
MXVWOHWPHNQRZZKHQWKHODVWZLOOEHSDLGDQGZHFDQUROOWKHYLGHRDQGVKRWVRQWKH
VDPHZHHNHQGLWZLOOWDNHDFRXSOHRIKRXUV
7KDQNV0')
2ULJLQDO0HVVDJH
)URP0HOLVVD2EHVR
7R0LFKDHO%RRPHUILHOG
6HQW7KXUVGD\-XQH30
6XEMHFWSKRWRV"

XPVRZKHQFDQ,DWOHDVWFRPHLQWRILQLVKWKHSLFWXUHVDQGVWXII",W
VEHHQDZHHNVLQFH,SDLG
ZKDW,RZHGDQGQRWDZRUGSOHDVHOHWPHNQRZDQG,
OOILJXUHVRPHWKLQJRXWZZRUNLI,KDYH
WR

(0$,/,1*)257+(*5($7(5*22'
-RLQPH

343870
 ChristinaJ 7/28/2009

5B*HQHULFFORVLQJOHWWHUWRUHVSRQGHQW7R0')07#FOHDUZLUHQHW
5RE0F.HQQD
$77251(<*(1(5$/2):$6+,1*721
&RQVXPHU3URWHFWLRQ'LYLVLRQ
)LIWK$YHQXH6XLWH6HDWWOH:$



0')1DWLRQDO7DOHQW$JHQF\0LFKDHO%RRPHU)LHOGV
$WWHQWLRQ0LFKDHO)LHOGV
WK3O1(
%HOOHYXH:$

5(0HOLVVD-HDQ2EHVR
)LOH

'HDU0LFKDHO)LHOGV

7KDQN\RXIRU\RXUUHFHQWUHVSRQVHUHJDUGLQJWKHFRPSODLQWRI0HOLVVD-HDQ2EHVR

:HDSSUHFLDWH\RXUFRRSHUDWLRQDQGDVVLVWDQFHLQWKLVPDWWHU7KHFRQVXPHUKDVEHHQLQIRUPHG
RI\RXUUHVSRQVHDQGZHKDYHFORVHGRXUILOHDFFRUGLQJO\

&+5,67,1$-$&&$5'
&RPSODLQW$QDO\VW
&RQVXPHU3URWHFWLRQ'LYLVLRQ


343870
 ChristinaJ 7/28/2009

ATG Postmaster notification-unable to deliver message to R

343870
 ChristinaJ 7/28/2009

5RE0F.HQQD
$77251(<*(1(5$/2):$6+,1*721
)LIWK$YHQXH6XLWH6HDWWOH:$



0')1DWLRQDO7DOHQW$JHQF\0LFKDHO%RRPHU)LHOGV
$WWHQWLRQ0LFKDHO)LHOGV
WK3O1(
%HOOHYXH:$

5(0HOLVVD-HDQ2EHVR
)LOH

'HDU0LFKDHO)LHOGV

7KDQN\RXIRU\RXUUHFHQWUHVSRQVHUHJDUGLQJWKHFRPSODLQWRI0HOLVVD-HDQ2EHVR

:HDSSUHFLDWH\RXUFRRSHUDWLRQDQGDVVLVWDQFHLQWKLVPDWWHU7KHFRQVXPHUKDVEHHQLQIRUPHG
RI\RXUUHVSRQVHDQGZHKDYHFORVHGRXUILOHDFFRUGLQJO\

&+5,67,1$-$&&$5'
&RPSODLQW$QDO\VW
&RQVXPHU3URWHFWLRQ'LYLVLRQ


343870