0 - CSFs - ADO Training

Critical Success Factors
Identifying the Things That Really Matter for Success
J D Chandrapal CII (Award) London, MBA marketing , PGDHRM, P HD Scholar

Development Officer - LIC of India Ahmedabad - 9825070933
J D Chandrapal - Development Officer - LIC of India - Ahmedabad
What ?....
Critical Success Factors,
also known as
Key Success Factors,
Term for elements necessary for
an organization or project
or
achieve its mission.
About CSFs...
The idea of CSFs was first presented by D. Ronald Daniel in the 1960s. It
was then built on and popularized a decade later by John F. Rockart, of
MIT's Sloan School of Management, and has since been used extensively
to help businesses implement their strategies and projects.
Critical Success Factors are strongly related to the mission and strategic
goals of your business or project. Whereas the mission and goals focus
on the aims and what is to be achieved, Critical Success Factors focus on
the most important areas and get to the very heart of both what is to be
achieved and how you will achieve it.
Rockart Defined CSFs...
Limited number (usually between 3 to 8) of

characteristics, conditions, or variables that have a direct
and serious impact on the effectiveness, efficiency, and
viability of an organization, program,
or project. Activities associated with CSF must be
performed at the highest possible level of excellence
to achieve the intended overall objectives. Also called key
success factors (KSF) or key result areas (KRA).
CSFs Mission and Strategic Goal
Critical Success Factors are strongly related to the

mission and strategic goals of business or project.
Whereas the mission and goals focus on the aims and

what is to be achieved.
Critical Success Factors focus on the most important

areas and get to the very heart of both what is to be
achieved and how you will achieve it.
Why?...
For satisfactory results that ensure competitive performance for the

individual, department or organisation.
For the organisations current operating activities and to its future

success.
For those few things that must go well to ensure success for a manager
or an organization
For representing those managerial or enterprise area, that must be

given special and continual attention to bring about high performance
How?...
Step One: Establish your business's or project's mission and strategic goals
Step Two: For each strategic goal, ask yourself "what area of business or project
activity is essential to achieve this goal?" The answers to the question are your
candidate CSFs.
Step Three: Evaluate the list of candidate CSFs to find the absolute essential
elements for achieving success these are your Critical Success Factors.
Step Four: Identify how you will monitor and measure each of the CSFs
Step Five: Communicate your CSFs along with the other important elements of your
business or project's strategy.
Step Six: Keep monitoring and re-evaluating your CSFs to ensure you keep
progressing towards your aims.
How Individual Action Link to Vision via KPIs
Vision What do we want to be

in future?
How do we intend to
Strategy
accomplish our Vision?
What must we complete

Objectives to move forward?
What areas must we focus

CSFs
on to achieve our vision?
What are our metric

KPIs indicators of Success?
What action programme

Actions will achieve our goal?
Key Action Initiatives
Resources
Superior Differentiation
- Knowledge
Distinctive - Skill Value Creation Success
Competences
- Attitude
- Discipline Low Cost
Capabilities
A=
D=
Attitude
Discipline
S=
K=
Skill
knowledge
Knowledge
Knowledge is a fluid mix of framed experience, values,
contextual information and expert insight that provides a
framework for evaluating and incorporating new experience
and information it originate and is applied in the minds of
knower
Learning = f (Knowledge)
Relatively permanent change in Behaviour, cognition or

affect that occurs as a result of ones interaction with the
environment
Knowledge Hierarchy
Collection of ........
Wisdom Wisdom is not truth
Knowledge Knowledge Is not Wisdom
Information is not Knowledge

Information
Data is not Information

Data
Success is Essentially
a Mental game
50% of success are due to Mental Skills
30% due to Technical Skills
20% are based on Knowledge

Skill
Knowledge says what to do and why to do
Skill determines how to do

Soft Skills
Effective Communication Skills a better way.pps
Right Attitude and Values Every day
Innovation and Creativity - Creativity
Analytical Thinking
Flexibility
Change Readiness a- Eagle
Interpersonal Skills
Negotiation Skills
Persuasive skills
Time Management skills - Jar.ppt
Problem solving ability
Adaptability - CEO email.ppt
Leadership and Team building - Hare
Attitude
Arrange all the alphabets by given them numbers

according to their position :
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26
S K I L L S
19 11 9 12 12 19 = 82
K N O W L E D G E It is Our
1114152312 5 4 7 5
= 96 Attitude
Towards Life &
H A R D W O R K
8 1 18 4 23151811
= 98 Work that
makes our Life
A T T I T U D E 100%
1 2020 9 2021 4 5 = 100
It is OUR ATTITUDE towards

Life and Work that makes OUR
Life 100% ! ! !
Attitude is Nothing
But It is All About
Practicing Good Things
Every Day
Change Your Attitude
And You Change Your Life ! ! !

A Miracle
Attitude Together
With Discipline Creates

all about
Never Give Up
Career is Nothing But it is
Things dont always work out,

The way youd like.
Some times Things go wrong

but
Don't Quit
into the Passion
The world is yours

Convert Your Profession
That Leads to
You need to Initiate
The Goal Accomplishment

To Achieve
Career Growth
What do we need to do?


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Critical Success Factors

Identifying the Things That Really Matter for Success

J D Chandrapal CII (Award) London, MBA marketing , PGDHRM, P HD Scholar

Key Success Factors,

Term for elements necessary for

Limited number (usually between 3 to 8) of

Critical Success Factors are strongly related to the

Whereas the mission and goals focus on the aims and

Critical Success Factors focus on the most important

For satisfactory results that ensure competitive performance for the

For the organisations current operating activities and to its future

For representing those managerial or enterprise area, that must be

Vision What do we want to be

What must we complete

What areas must we focus

What are our metric

What action programme

Relatively permanent change in Behaviour, cognition or

Wisdom Wisdom is not truth

Knowledge Knowledge Is not Wisdom

Information is not Knowledge

Data is not Information

50% of success are due to Mental Skills

30% due to Technical Skills

20% are based on Knowledge

Knowledge says what to do and why to do

Skill determines how to do

Arrange all the alphabets by given them numbers

It is OUR ATTITUDE towards

But It is All About

Practicing Good Things

Change Your Attitude

And You Change Your Life ! ! !

With Discipline Creates

Things dont always work out,

Some times Things go wrong

into the Passion

The world is yours

The Goal Accomplishment

What do we need to do?

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