Susan L.

Roberts
16306 Bandicoot Drive, Sugar Land, Texas 77498 mobile 832.623.1985 susan_roberts_03@yahoo.com

Career Focus
Energetic, self-motivated, Office Professional with exceptional career history that strongly focuses on key
performance indicators of teamwork, problem solving, commitment, customer focus and growth/leadership.
Individual who thrives in a fast-paced, corporate environment with ability to take charge but also take
direction while drawing strength through personal qualities, character, work ethic, and professional skills.

Core Qualifications
Microsoft Office
Customer Focus (Internal and External)
Q. C. / Problem Solving Troubleshooting Expert
Detail-oriented, highly confidential
Excellent Organizational /Communication skills
Initiative /Planning / Coordination / Follow Up

Accomplishments
 Computer Proficiency
o Microsoft Office (Word, Excel, Power Point, Outlook, Paint)
o Adobe Acrobat & Web Reports
o Various Automotive Software programs (LAN Mainframe, MIDAS, RL Polk RegisNet, Sharepoint,
Dealer Agreement)
 Scheduling / Event Planning
o Liaison coordinator of company business events, meetings and incentive trips for group of 100+
employees and guests while conforming to deadlines, budget requirements / guidelines.
o Scheduled structural engineering appointments with parties to assess damage claims and
findings for origin, cause, structural recommendation reports. Appointments tracked via
Microsoft Outlook Calendar and e-mail confirmation.
 Accounting / Accounts Payable / Accounts Receivable
o Working knowledge of SAP, Accorde, Maximo , and Timberline Accounting System software.
o Coding / Spreadsheet Data Entry / balancing of utility bills / invoices and corporate business
accounts for A/P processing.
o Reconciliation of Dealer Parts Account status, analyzed report for invoice / balance issues,
initiated HOLDS, COD’s, requested payments of credit balances, closure of account, and secured
cashier’s check for delinquent past due account balances from Dealer.

Employment Summary

Various Temporary Assignments via Houston City Personnel and Burnett Staffing
The Dinerstein Companies, RBC Capital Markets (Royal Bank of Canada), The Little Clinic Medical
Facility, The ProNet Group, Houston Area of Realtors (HAR), Thermal Energy Corporation (TECO)
 Mazda North American Operations
June, 1980 – February, 2009
Sugar Land, Texas

Customer Satisfaction / Loyalty Coordinator

 Developed and coordinated accurate tracking system and files pertaining to requirement eligibility,
participation and compliance with policies outlined in various Dealer Loyalty / Training programs.
Efforts resulted in attaining highest number of dealership employees trained on product knowledge,
selling skills, customer service, and profitability.

Dealer Development Coordinator

 Preparation, analysis, coordination and hard copy submission of all legal documentation necessary for
perspective Dealer applicants. Worked closely with Dealership Applicant, Attorney, Finance Sources,
and Market Representation Managers, Motor Vehicle Commission personnel on all aspects of
application process to ensure smooth process flow and timely activation within state statutes.
 Referred to as “go-to” person by both internal and external customers. Repeatedly called upon by
Management and MNAO executives to “brainstorm” to alleviate potential problems that may arise
before implementation of new procedure or software pertaining to Dealer Development functions.
 Accurate maintenance and organization of Departments active, legal litigation, Dealer Financial
Statements, Dealer Agreement and such terminated files. Appointed Records Retention Coordinator
to maintain, log and dispose of files as required in Company’s Records Retention policy guidelines.
 Effective team member that mentored / trained new Department employees on standard procedures,
use of Mainframe and Web Report screens, and various other reports and software utilized by
Department, Regional and Corporate management.

Distribution Specialist
 Supported Distribution Manager i.e: Building of monthly vehicle allocation, load make-up via truck /
railcar vendors, forecasts, conference calls, production orders, Excel spreadsheet creations, tracking
and disposal of MDV (Major Damaged vehicles), and special projects.
 Initiated several cost saving ideas detailing use of load maximization that was implemented company
wide and lowered lost profits for partial shipments. Measure provided substantial increase in timely
product inventory shipments to dealers.

Analyst / Clerk

Receptionist / PABX Operator

Key Words: Organization, time management, phone support, Microsoft Office, Microsoft Word, Microsoft
Excel, Microsoft Power Point, Outlook / Calendar, documentation preparation, file / records maintenance, mail
merge, scheduling, event planning, info processing, E-Mail / Internet savvy, client interface, customer
relations, records retention, data entry