The National Australia Bank: Statement to Four Corners

August 18, 2017

All NAB staff have a balanced scorecard across both financial and non-financial
objectives, including living NABs values and delivering the right outcomes for
customers.

The vast majority of staff incentives have no direct link to product sales.

NAB is strongly committed to improving customer outcomes and building trust in the
banking industry, and was the first bank to commit to fully implementing the bank
remuneration reform recommendations of independent expert, Stephen Sedgwick
AO.

NAB recently announced changes to its incentives program, effective 1 October

2017, for its most senior branch and contact centre managers, which will see greater
emphasis placed on customer outcomes, actions and behaviours for staff incentives.