GUEST SERVICE CREW EXAM

FIFTH Month
Name: Date:
Position: Score:
Branch: Evaluation Job Knowledge:

Instruction:
Kindly read the questions carefully.
This exam is for evaluation purposes only.
Erasures means WRONG
You have only 1Hour to finish this exam
TOTAL of 100 points

TEST I COMPANY PROFILE; Fill in the blanks.

1. When & Where Toms World originated? ,

2. When & Where Toms World started in Philippines? ,
3. What year did the first electronic redemption games was introduced?
4. Companys Philosophy:
To _______ our with absolute family and .
5. Companys vision:
Market is , but it can still be redistributed.
Do not be complacent, to avoid and extinction.
Developing new stores for new .

TEST II-A IDENTIFICATION

Gold Hunt/Indiana Jones 2 Portion

Identification 10PTS
1. Maximum bet.
2. Maximum credit stored.
3. Number of shots per game.
4. Maximum bonus lights.
5. Maximum points multiplied when all 16 lights are activated.

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Give 5 Gold Hunt errors with description or definition per issue (10 points)

1.
2.
3.
4.
5.

TEST II-B IDENTIFICATION

1. The most basic and conventional redemption machine.
2. One of the simplest and oldest forms of coin operated machine made specially for
kids
3. This machine is identical to some popular sports
4. Uses special motorized crane device to catch prize
5. A machine where you can win reward or novelty items
6. Common type of arcade video entertainment
7. These particular games also give out prize in terms of the definite number of token
win
8. A kind of redemption machine where the prize are normally displayed inside the unit
9. Newest attraction which directly interact with the players
10. Requires timing/skills when dropping coin
11. Uses collateral such as rings, rubber balls, basketballs etc.
12. Machines that play with chances/bonus
13. Reward points issued out by redemption machines.
14. Name of your Employer
15. A device that doles out ticket

TEST III FILL UP THE FOLLOWING IN THE PICTURE

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TEST IV ENUMERATION

1. General classification of arcade machines (6pts)

2. 6 kinds of redemption machines
3. Mode and type of coinchute (4)
4. 3 basic problem of a ticket dispenser
5. 3 basic accountabilities of TOMSWORLD

TEST V. ESSAY

1. WHAT IS THE IMPORTANCE OF HAVING TURNOVER TO OTHER TEAM MEMBER?

2. WHAT IS QUALIFIED CUSTOMER SERVICE?

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3. WHAT IS YOUR GREATEST CHALLENGE OF BEING A GUEST SERVICE CREW
HERE IN YOUR WORK PLACE?

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