I.

Opening

Hi! it's Ruth giving you a call with Crewbloom. how are you?
IF:
a. Pre-Event
I noticed that you will be going to (Name of Event).
Thats awesome! Brianna, CrewBlooms founder will also be going to the event.
b. Post Event
I noticed that you went to (Name of Event).
Thats awesome! Brianna, CrewBlooms founder was also there.
c. Launching a new product
I noticed that you will be launching / youve launched a new product.
Thats awesome! Congratulations on your companys growth.
Well, I called because I do think that you are a perfect fit for the opportunity that we offer.
CrewBloom is an outsourcing company looking for innovative companies such as yours to
help you in growing your BD roles.
And from looking at it, I see a great potential for growth, and I am confident that we can
help you further achieve this growth if you partner with us.
II. Transition / Probing
a. GENERAL
Would you like to tell me little bit about your business and the role or would you like me to
dive in and give you an overview of what CrewBloom does?
Everyones in office?
Are you familiar with outsourcing?
What are your questions with outsourcing in general?
When is your target date to fill in the role?

b. NOT INTERESTED
What could be the reason why you wouldnt want to outsource from us?
What would make you interested to partner with us?

c. WE ALREADY HAVE A RECRUITMENT TEAM THAT WORKS

How is it working for you?
Do you have a lot of applicants?
And have you met the applicants?
How do you find them?
You current sales team, how do you find them?

III. Rebuttals + Benefits

a. Top caliber sales talents
WHY SHOULD WE OUTSOURCE? (Choose one from 1-4 or two as necessary)
1. Let me give you 2 reasons why you should outsource from us.
- First reason: Im sure youd agree with me that
forming a sales team in the US is gruesome. It is
 costly, it is time consuming and challenging. Because
you want to get someone whos exceptionally good,
you cant just hire someone? Do you agree?
- Well if you partner with us, we will do this challenging
part for you. Infact, we already have a pool of
exceptional talents just waiting to be placed by a
company like yours.
- With that first reason, have I convinced you now to
consider partnering with us?
- What questions do you have with what I said earlier?

- Second Reason: If you partner with us, we will provide

you with top caliber sales talents who will deliver
results for you at a rate significantly more economical,
for only 10USD/hr per placement or 24k/for the first
yr, and 22k/for the succeeding year.

2. When you outsource with CrewBloom, you will be:

a. working with top sales professionals with native-like English
skills
b. people who can go off-script anytime and has conversational
skills the level that both you and I have.
3. Hiring locally will:
a. entail you having to pay for extra expenses like vacation leaves,
health care, dental, insurance, plus other operating expenses.
b. With CrewBloom, you can save that extra expense and invest it
instead on other areas that will help your company grow.
4. Because for your sales team, you need: (Choose 2 from a-d)
a. top caliber talents
b. Individuals that have business instinct,
c. can foster relationships, and
d. deliver your value proposition.
e. And if you partner with us, you will get this level of professional.

b. MONITORING/ COMMUNICATION
Im not comfortable with having remote workers.
1. How to monitor?

That is totally understandable. Most of our current clients had

never supported a remote team prior to partnering with CrewBloom.
 Weve partnered with HiveDesk:
o Its a platform that takes screen shots throughout your
teams shift, tracks their key strokes and productivity along
with manage working hours, breaks, and logins.

2. How to communicate with them?

o Our client partners have found that their remote teams are in more

regular, reliable communication through platforms like Slack you can

reach your team members at any time throughout their shift.

3. Your team leader acts as an invested, reliable bridge between

your leadership team and your CrewBloom team.

4. We have a dedicated client success manager who oversees our

contractors and he sees to it that they perform and deliver results for
you.

IV. Feeling uncomfortable with something you will be doing for the first time is but natural, I
mean I felt the same when I first worked remotely with CrewBloom as our founder is of
course American, but it didnt take me long to get adjusted.

c. What sets CrewBloom apart from others

We recognize that the current outsourcing / call center structure is flawed, and that is why we
are disrupting the current outsourcing/ call center model, and we do this by addressing these 2
important points:

Quality: You need someone with business instincts, who can speak native English and cultivate
relationships. Well cover that for you. We only accept the top 2% of applicants and guarantee
their performance.
Attrition: We believe the happiest people produce the best results and its helped us in achieving
the lowest rate of attrition in the industry. Our contractors work remotely for nearly twice the
industry average.
.

IF STILL NOT INTERESTED:

Weve been talking for about 5 minutes now John, do I meet your expectations in terms of
English communication skills? I am a top-performing sales executive with more than ten years of
sales experience spanning accounts from telecommunications, webhosting, to office supplies,
 and it took me almost two months before I got into CrewBloom. Thats how stringent the
recruitment process here is to make sure that we dont just meet expectations; we exceed them.

d. I know of another outsourcing company that can offer cheaper rates, as low as $5/hr, why should I
consider you?

Let me give you two reasons why:

1. You will not find top performers listed on a number of short term
platforms because they are looking for a meaningful, dependable work.
2. Partner with us, and what well give you are not mediocre talents, but
top caliber talents which at the same time would not cost you as much
as when you hire top performers in the US. In short, well provide you
with exceptional talents while allowing you to still save from your
capital.

e. Client hesitant because he is not sure how remote employees could understand their business

We here at CrewBloom recognize that nobody will understand your business the way your team
does.
That is why we recommend that you assign a dedicated member from your leadership to
facilitate and conduct the two week, fully paid training program.
We just make sure that the outline of the training is prepared, and if you have any materials that
you can send over to us, we would recommend that as well so we can send them out to the
contractors for them to prepare and study at least one week before the start of the training.
Training notes:
In Screening, we will do the recruiting process for you.
o How we would connect is through an online platform of your preference.
o Most of our clients have worked with Webex because they find it very efficient.
o Ex. Cisco Conference platform (virtually connect you with others, common platforms
used for conferences), WebEx platform, Citrix, It really depends on your preference.

f. What we have already works for us.

Thats really great but, I am sure that you are looking to grow, is that correct?
Would you agree with me that growth would sometimes require taking a new approach?
Uber, Google, and Amazon were built and continue to be supported by talented individuals living
all over the world.
What Im offering you right now is an opportunity to further grow your business, and take what
currently works for you to another level.
 And this opportunity is to make these exceptional, top caliber sales talents become a part of
your business who would help you further grow your business.
And this opportunity (Name of DM) will only cost you 24k annually for the first year, and 22k for
the succeeding years.

g. Timezone difference

I know that this is really a concern for you,

And Im not sure if you know but the Philippines could actually be considered as a call center
capital.
Graveyard shift is nothing new to experienced call center professionals from the Philippines
In fact, I am calling you right now from Manila, and here I am sharing with you my enthusiasm
with CrewBloom

h. Can I choose which contractor I would like to work with?

Yes, once youve gone through the onboarding process

After the training, you can pick the contractor that you would want to move forward with the
training, that way you get to choose the best among the liters.
How contractors salary is paid

VEEM:

1. We track their productivity with HiveDesk, we track their payroll through it, and this is how we
base how much we invoice the client.
2. As far as commissions and bonuses go, we communicate how much commissions they have.

j. How do they make their calls?

A lot of our clients are using telecommunication platforms such as RC and Salesforce CRM
<HubSpot (database that tracks leads)>.
We are also equipped with headsets, so we dont necessarily use hard phones, so we use
softphones along with our headphones and that works perfectly.