CURRICULUM VITAE

DATE: 12 June 2016

NAME: Fatmir SHABANI

NATIONALITY: Kosovar

GENDER: Male

DATE OF BIRTH: 02 March 1979

ADDRESS: Marin Barleti 19

TELEPHONE No.: Mobile +386(0)-49- 57-57-47

+377(0)-44-92-23-58

E-MAIL ADDRESS: fatmirshabani79@yahoo.com

LANGUAGES: Mother tongue: Albanian

Read Write Speak

Language Very Very Very
Good Weak Good Weak Good Weak
Good Good Good
English Y Y Y
Serbian Y Y Y
Italian Y Y Y

Profile:
Enthusiastic, ambitious, highly motivated with excellent learning abilities and creativity. Client
oriented and with good managerial capabilities. I am capable of working in a team as well as on
my own and I do posses a good communication skills.

SPECIAL CONSIDERATION RELATED TO PLACEMENT:

(e.g., family situation, health or schooling)
Married
EDUCATION:

High School Economic Silvira Tomazini Mitrovica, Kosovo, 1992-1996 Diploma

University- Economic, Prishtina, Kosovo, 1997 Present

Technical Skills:

Computer, Word, Excel, Internet, Fax Machine, Photocopy Machine and other office equipment.

SUMMARY OF EXPERIENCE:

January 2014 September 2015

Gulf Catering Services, Khartoum, Sudan / Warehouse manager

Responsible for three warehouses consisting from 25,000 square meters in hard buildings and sea
containers while storing and distributing 1,400 ton of dry, frozen and fresh food on weekly basis
for the United Nations mission in Darfur. On daily basis liaising with the Stock Controller in
regards to daily picks and ensuring pick lists are returned to Stock Controller daily, even if they
are not completed. Assisting Stock Controller with off-loading containers in the correct order to
supply sector warehouses and ensuring pallets are packed correctly for road transport and in
exceptional circumstances for air transport.
Checking the warehouse at least twice a day for damage and/or goods that is in the wrong place.
Reporting all the damages occurred to Stock Control and Quality Assurance. Checking all teams
during the off-loading are they completing the GRNs correctly and are they labeling the pallets
correctly and stocks are put away in the correct locations as directed by stock control.
Checking the seals on the warehouse doors at the start and the end of the working day and
signing lists to state all is correct or reporting any anomalies if/when occurred.
Contact Quality Assurance if there are any issues with stock whilst off-loading or loading.
Providing teams for the Stock Controller to facilitate the stock counts.
Ensuring the Warehouse Supervisors control and teach their local staff.
Monitor and report performance related issues like temperature control of delivery vehicles,
timely arrival of deliveries at final destination to the end customer.
Ensure Food Delivery Notes are checked against the food received, corrected where necessary
and duly signed by all relevant parties.
Carry out quality inspections of fresh, frozen, dry and canned food rations during deliveries to
the warehouse locations.
Inspect the storage facilities and verify stock balance reports submitted to the company.

Consolidates and verifies contingent/unit requisitions for food rations, reviews orders and
deliveries to ensure compliance with CMR and actual troop strength reports.
Implements the Quality Assurance Surveillance Program for the warehouse location.
Receives documents and reviews consumption patterns, participates in routine hygiene
inspections conducted in warehouse and provides advice on food related issues.
Prepares stock rotation plans and verifies stocks are rotated to prevent product quality
degradation.

April 2010-2013
Bistro House Ma Belle -Livorno Italy

Responsible for kitchen and assisting management team to meet customer service objectives, in
shop sales, cost, and staffing goals
Team building and development of in house sales team including training manual, policies and
procedures. Leading the training of all shop/customer service employees, providing continuous
feedback, and constructive assessments. Ensure adherence to local government health, labor and
fire department standards are complying. Ensure outstanding customer service including
responding to customer inquiries regarding our products and feedback. Maintain and grow a
culture of actively seeking feedback from customers, generate familiarity with new customers
and acknowledge repeat customers. Control dry goods and beverage inventories as well as costs
without compromising standards and customer experiences. Responsible for the Facility
Management including completing opening and closing duties in few locations.

December 2007 March 2010

Ciano Company, Kabul, Afganistan as Accountant / Warehouse manager

Ive been working in Afghanistan as Accountant / Warehouse manager for the Italian Company
"Ciano". Planning, organizing and controlling operation in a professional manner ensuring
prompt, efficient and quality service to the clients including the food and drinks inventory in the
warehouse, service, housekeeping, laundry as per contractual specifications and in line with
superiors instructions. Closely monitoring the stock level and stock rotation to ensure
compliance with the given targets and objectives. Conduct regular inventories to check
discrepancies between physical and actual stock. Ensure that stock is properly maintained and
procedures are followed properly, FIFO (first-in, first-out). Inspect the storage areas to check any
spoilage or damage to inventories.
I was accountant for the salaries of 150 employees, holidays, paying electric and phone bills for
the restaurant and PX stores, as well as other staff related issues; I was responsible for the
incoming and outgoing goods, on behalf of the restaurant and several PX stores. Informing
Operations Manager of all the major issues or development related to the operation.
Ensure that updated copy of service contract / scope of work is always available on the site.
Frequently refer the same to ensure compliance with the service provisions and scope of work,
particularly the clauses of the contract where penalties or legal actions could be imposed.

May 2007 November 2007

Ciano Company, Tyr, Lebanon as Accountant/Warehouse manager

I was responsible for keeping the books of all incoming and outgoing goods for the restaurant
and PX's in deferent regions of Lebanon; responsible for the accounting of salaries for the
employees within Ciano company. Monitoring and controlling all food deliveries and invoices,
quality and storage of the food. Make sure all the storage areas and doors are locked when not in
use. Prepare duty roster of staff on site and monitor compliance and ensure proper allocation of
duties to control overtime. Prepare and maintain documents, reports and records as per the
company and clients requirements.
Consult and seek approval from superior for any non-contractual request from client involving
extra cost, handle every complaint/suggestion from clients with positive attitude, sincerity and
promptness. Inform and consult superiors for major issues before responding and keeping clients
informed about actions through regular feed-back.
Achieve excellence in all areas of service ensuring compliance with company recognized
standards.

September 2005 April 2007

Ciano Company, Pristina, Kosovo as a Deputy Manager for the "Peacekeepers"
Restaurant run by "Ciano" Company

I used to work as a Deputy Manager for the "Peacekeepers" Restaurant run by "Ciano" Company.
Monitoring the maintenance and keeping the books of the restaurant and other staff relating to
the restaurant. Performing functions related to requisitioning, receipt, storage, distribution,
accounting of frozen and dry, fresh, fruits and vegetables including soft drinks and water.
Conduct frequent inspections of services under the assigned contract to ensure contractual
compliance and quality control for the customer satisfaction. Plan and prepare menus in
coordination with Chief Cook and seek clients approval for the changes. Propose and participate
in the preparation of new menu as and when required. Review monthly and daily requisitions
with Chief Cook and Storekeeper to control excess or shortages of stocks.
Inspect all areas of operations regularly to ensure compliance with company clients standards
and procedures. Keep and maintain an approved record of client and company supplied
equipments. Update equipment list through periodic inventory. Request in writing repair or
replacement of equipments as and when required and keep a record of the same.
February 2005- August 2007 ESS- Eurest

I was employed as a Facility Administrator and Catering Support-ESS with duty station in
Pristina and monitoring, supplying different goods for Catering and Cleaning/Janitorial services
for ten UN Special Police Camps in different Regions in Kosovo within UNMIK mission
monitoring contracted Restaurants and Cafeteria including 10 UN kitchen facilities, warehouses
and food delivery of fresh, dry, frozen, bottled water and food trucks/freezers.
Also during the most of the time I was in charge personally to arrange all necessary paperwork
for the Customs/Border to ensure that all the trucks coming from abroad and delivering Food
items like Frozen, Dry, Fruits and Vegetables, drinking bottled water and cleaning material
/equipment.
I was also liaising with UNMIK on daily basis to finish all the invoices for the Custom Clearance
and make sure that there is all done in time. Ensure timely execution of contractual services to
various units and maintain daily control on quality and quantity of food served to client.
I achieved a good working relationship with all of the end customers (contingents) and
colleagues maintaining open communications throughout and knowledge sharing. I manage to
establish and maintain effective working relations in a multi-cultural, multi-ethnic environment
with sensitivity and respect for diversity.

November 2000- January 2005 ES-KO INTERNATIONAL

I was employed as the Warehouse Supervisor of the ES_KO in KFOR Film City Prishtina with
duty station.
Manage the receiving, shipping, handling, distribution, and storage of all
freight, product, and supplies that come in and out of corporate
warehouses.
Ensure all production orders are shipped to customers in a timely manner
in adherence to delivery schedules.
Communicate all delays or variances in inbound/outbound freight to the
appropriate parties.
Maintain strict control over inventory levels in order to meet internal and
external demand of product.
Plan warehouse layout and space requirements in order to prevent loss or
damage, and to achieve full warehouse optimization.
Take into account full implications of freight turnover, size, weight, and
other factors when allocating warehouse space.
Manage an annual budget or capital investment plan for warehousing
functions across the organization.
Develop and/or enforce corporate policies regarding security and safety in
order to maintain a safe working environment.
Maintain appropriate and complete documentation regarding regulated
products and/or hazardous materials.
 Supervise a team of warehouse employees, including hiring, delegation,
training, performance evaluation, disciplinary actions, and termination.
Conduct periodic spot-checks of inventory levels, supplies, or equipment.
Assess the need for, and arrange the purchase of, moving equipment like
trailers, forklifts, crash pads, dollies, and so on.
Identify discrepancies between inventory records and take action.
Investigate causes of lost or damaged shipments and other matters; make
adjustments where necessary.
Implement and monitor performance metrics for shipping and receiving.
Supervise facility design, improvements, and contracts, including real
estate transactions, leases, repairs, and design.
Federal Customs shipping experience.
Transportation of Dangerous goods shipping certificate (ground and air).

Skills:
Professionalism

Ability to work as a team member

Communication skills

Excellent negotiating skills

Stock keeping

Monitoring stock levels

Observes deadlines and achieves results

Demonstrated skills to use time effectively

Allocates appropriate time and resources for completing work

Adjusts priorities as required

Planning and Organizing

Creativity

Ability to learn fast

Continuous learning