B 30 CU HI PHNG VN TNH HUNG

Kh nng lm vic nhm

1. Talk about a time when you had to work closely with someone
whose personality was very different from yours.

Ni v khong thi gian m bn phi lm vic chung vi mt ngi

c tnh cch rt khc vi bn.

2. Give me an example of a time you faced a conflict while working on

a team. How did you handle that?

Hy cho ti mt v d v mt ln bn phi i mt vi mt cuc

xung t trong khi lm vic trong mt nhm. Bn x l iu
nh th no?

3. Describe a time when you struggled to build a relationship with

someone important. How did you eventually overcome that?

M t thi gian khi bn u c gng xy dng mt mi quan h

vi mt ngi no quan trng. Bn vt qua iu nh th
no?

4. We all make mistakes we wish we could take back. Tell me about a

time you wish youd handled a situation differently with a colleague.

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 Chng ta u c nhng sai st, chng ta c chng ta c th quay
li. K v mt ln bn c mnh x l mt tnh hung khc vi mt
ng nghip.

5. Tell me about a time you needed to get information from someone

who wasnt very responsive. What did you do?

K v mt ln bn cn c thng tin t mt ngi khng nhit tnh. Bn

lm g?

K nng giao tip vi khch hng

6. Describe a time when it was especially important to make a good

impression on a client. How did you go about doing so?

M t li khong thi gian c bit quan trng to n tng tt

cho khch hng. Lm th no bn lm c nh vy?

7. Give me an example of a time when you did not meet a clients

expectation. What happened, and how did you attempt to rectify the
situation?

Hy cho ti mt v d v mt thi gian khi bn khng p ng k

vng ca khch hng. Nhng g xy ra, v bn c gng khc
phc tnh trng ny nh th no?

8. Tell me about a time when you made sure a customer was pleased
with your service.

K v khong thi gian khi bn chc chn mt khch hng hi

lng vi dch v ca bn.

9. Describe a time when you had to interact with a difficult client. What
was the situation, and how did you handle it?

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 M t khong thi gian khi bn c th tng tc vi mt khch hng
kh tnh. Tnh hung l g, v bn x l n nh th no?

10. When youre working with a large number of customers, its

tricky to deliver excellent service to them all. How do you go about
prioritizing your customers needs?

Khi bn ang lm vic vi mt s lng ln cc khch hng, l

kh khn cung cp dch v tuyt vi cho tt c. Lm th no
bn u tin v nhu cu ca khch hng?

K nng thch nghi vi hon cnh

11. Tell me about a time you were under a lot of pressure. What was
going on, and how did you get through it?

K v mt ln bn phi chu rt nhiu p lc. iu g xy ra,

v lm th no bn vt qua c?

12. Describe a time when your team or company was undergoing

some change. How did that impact you, and how did you adapt?

M t thi gian khi i hoc cng ty ca bn tri qua mt s thay

i. iu nh hng n bn th no, v bn thch nghi nh
th no?

13. Tell me about the first job youve ever had. What did you do to
learn the ropes?

Hy ni cho ti v cng vic u tin m bn tng c. Bn hc

c g t cng vic ?

14. Give me an example of a time when you had to think on your

feet in order to delicately extricate yourself from a difficult or
awkward situation.

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 Hy cho ti mt v d v thi gian khi bn phi t mnh suy ngh
t cu mnh khi mt tnh hung kh khn hoc kh x.

15. Tell me about a time you failed. How did you deal with this
situation?

K v mt ln bn tht bi. Bn i ph vi tnh hung ny nh th

no?

K nng qun l thi gian

16. Tell me about a time you had to be very strategic in order to

meet all your top priorities.

K v mt ln bn phi rt chin lc p ng tt c cc u
tin hng u ca bn.

17. Describe a long-term project that you managed. How did you
keep everything moving along in a timely manner?

M t mt d n di hn m bn qun l. Lm th no bn c
th qun l thi gian hiu qu?

18. Sometimes its just not possible to get everything on your to-do
list done. Tell me about a time your responsibilities got a little
overwhelming. What did you do?

i khi bn khng th lm mi th trong danh sch bn ra. K v

mt ln bn nhn trch nhim qu sc mt cht. Bn lm g?

19. Tell me about a time you set a goal for yourself. How did you go
about ensuring that you would meet your objective?

K v khong thi gian bn t mc tiu cho chnh mnh. Lm th

no bn m bo rng bn s t c mc tiu ca bn?

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 20. Give me an example of a time you managed numerous
responsibilities. How did you handle that?

Hy cho ti mt v d v thi gian bn c giao rt nhiu trch

nhim. bn gii quyt n nh th no?

K nng giao tip

21. Give me an example of a time when you were able to

successfully persuade someone to see things your way at work.

Hy cho ti mt v d v khong thi gian m bn c th thuyt

phc thnh cng mt ngi tin theo cch lm vic ca bn ti ni
lm vic.

22. Describe a time when you were the resident technical expert.
What did you do to make sure everyone was able to understand
you?

M t khong thi gian khi bn l chuyn gia k thut thng tr.

Bn lm g m bo tt c mi ngi c th hiu bn?

23. Tell me about a time when you had to rely on written

communication to get your ideas across to your team.

K v khong thi gian khi bn phi da vo thng tin bng vn bn

c c nhng tng cho nhm ca bn.

24. Give me an example of a time when you had to explain

something fairly complex to a frustrated client. How did you handle
this delicate situation?

Hy cho ti mt v d v thi gian m khi bn phi gii thch mt

ci g kh phc tp vi mt khch hng ang tht vng. Bn x l
tnh hung nhy cm ny nh th no?

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 25. Tell me about a successful presentation you gave and why you
think it was a hit.

K v mt bi thuyt trnh thnh cng m bn thc hin v l do

ti sao bn ngh rng l mt thnh cng.

K nng t thc y bn thn

26. Tell me about your proudest professional accomplishment.

K v thnh tch ng t ho nht trong cng vic ca bn.

27. Describe a time when you saw some problem and took the
initiative to correct it rather than waiting for someone else to do it.

M t khong thi gian m khi bn thy mt s vn v c

sng kin chnh sa n thay v ch i ngi khc lm iu .

28. Tell me about a time when you worked under close supervision
or extremely loose supervision. How did you handle that?

K v thi gian m bn lm vic di s gim st cht ch hoc gim

st v cng lng lo. Bn x l iu nh th no?

29. Give me an example of a time you were able to be creative with

your work. What was exciting or difficult about it?

Hy cho ti mt v d v thi gian bn c th sng to vi cng

vic ca bn. N c g th v hay kh khn?

30. Tell me about a time you were dissatisfied in your work. What
could have been done to make it better?

K v mt ln bn khng hi lng trong cng vic ca bn. Bn

lm nhng g cho n tt hn?

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