Ashley Derden

841 Scrub Jay Way, Davenport FL, 33896 (404)992-9161

aderden@yahoo.com, http://ashleyderden.weebly.com/

Experience
Party City, Douglasville, GA
Front End Supervisor
September 2013-May 2015, April 2016-December 2016
Served as the first responder to all management functions, such as guest recovery, price changes,
returns, technology challenges, and training
Part of the leadership team during Halloween that resulted in 25% of sales for the fiscal year
Managed over twenty-five seasonal trainees during the Halloween season to ensure the utmost
efficiency for our guests throughout their shopping experience

Disney College Program, Frontierland-Magic Kingdom, Theater District-Hollywood Studios

Merchandise Hostess
May 2015-January 2016, January 2017-August 2017
Assisted with Halloween and Christmas party event merchandise through product set-up and by
courteously answering all guest questions regarding the event merchandise
Included in the opening team of college programmers in Frontierland who were cross trained in
several lines of business including Food and Beverage and Attractions in an effort to allow maximum
efficiency of all our cast
Participated in a Communications Team within my workplace and offered ideas such as a cast social
media page, recognition tokens for our extra hour cast members and multiples way to improve overall
communication within the area
Part of the opening team of cast members that distributed specific event merchandise for Galactic
Nights at Hollywood Studios

Disney College Program, Theater District-Hollywood Studios

Merchandise Trainer
May 2017-August 2017
Coached new cast members on the importance of Disney heritage, the Four Keys Basics and Next-Level
Courtesy
Prepared trainees through teachings about several components of merchandise such as: Role
standards, cash handling, counting the Disney way, stocking and closing procedures, cash apron
vending and leather engraving
Facilitated over different sessions of DLearn, the merchandise assessment and protocol regarding the
Disney Hub
 Ashley Derden
841 Scrub Jay Way, Davenport, FL 33896 (404)992-9161
aderden@yahoo.com, http://ashleyderden.weebly.com/

Front Entrance Operations, Magic Kingdom

Park Greeter
August 2017-Present
Analyzed the touch points to ensure all guests are safely and efficiently entering and exiting the park
Partnered with Guest Relations in matters concerning ticket scanning, biometric scanning, My Magic+ ,
and all other inquires regarding park policy and procedures
Demonstrated the four keys while being one of the first cast members guests interact with when
entering the park

Education
University of West Georgia, Carrollton, GA, Bachelors of Science, December 2016
Major: Mass Communication/Public Relations
Administrated as a leader on executive board for terms in Delta Zeta Sorority as Vice President and
Risk Management Chairman
Achieved the honor of Deans List several semesters throughout my time in college and graduated with
a GPA of 3.49