Coyle Chapter 15 PowerPoint Slides.

ppt - Presentation
Transcript
1.
o Chapter 15 Managing Reverse Flows in the Supply Chain
o Learning Objectives
 After reading this chapter, you should be able to do the following:
 Understand why reverse flows in the supply chain were
traditionally regarded as being unimportant to the financial success
of companies.
 Appreciate why global supply chains present special challenges for
reverse flows.
 Discuss the reasons for some of the early reverse logistics systems
and closed loop supply chains.
 Understand why there has been a significant increase in the volume
of items moving in reverse in supply chains today and list the eight
major categories of reverse flows.
 Appreciate the difference between reverse logistics systems and
closed loop supply chains and understand their respective
characteristics.
 Understand the three major forces that drive reverse logistics
systems and describe their differences and similarities.
 Discuss the differences between value streams and waste streams
for reverse flows.
2.
o Introduction
 Traditionally, reverse flows were not viewed as adding value for
customers or revenue for the manufacturer or producer.
 Information and financials (cash) are also an important dimension of
reverse logistics and closed loop supply chains.
 Global supply chains present challenges and opportunities for reverse
flows Including green laws.
3.
o Importance and Magnitude of Reserve Flows
 Transportation companies and warehouses have dealt with returns.
 Retailers lose 3 to 5% of gross sales to returns accounting for about 4.5%
of the cost of logistics.
 Internet returns are about double the counter sale returns.
4.
o Eight categories of reverse flows:
 Products that have failed; are unwanted, damaged, or defective; but can be
repaired or remanufactured and resold
 Products that are old, obsolete, or near the end of their shelf life but still
have some value for salvage or resale
  Products that are unsold from retailers, usually referred to as overstocks
that have resale value
 Products being recalled due to a safety or quality defect that may be
repaired or salvaged
5.
o Eight categories of reverse flows :
 Products needing “pull and replace” repair before being put back in
service
 Products that can be recycled such as pallets, containers, computer inkjet
cartridges, etc.
 Products or parts that can be remanufactured and resold
 Scrap metal that can be recovered and used as a raw material for further
manufacturing
6.
o Reverse Logistics Systems versus Closed Loops
 Reverse logistics—The process of moving or transporting goods from
their final destination for the purpose of capturing value or for proper
disposal.
 Reserve logistics involves the processes for sending new or used
products “back up stream” for repair, reuse, refurbishing, resale,
recycling, or scrap/salvage.
 Closed loop supply chains—Designed and managed to explicitly consider
both forward and reverse flows activities in a supply chain.
 Explicitly designed and managed for both flows
7.  
8.  
9.  
10.
 Customer Returns
 A variety of reasons for customer returns can be given (as
indicated previously) including defective or unwanted items,
warranty problems, recalls, and miss-shipments.
 Environmental Challenges
 Recycling and environmental concerns are frequently viewed
simultaneously because of their association with regulatory policy
at the local, state, and/or federal level.
 Economic Value
 Value has become an important for businesses and even some
nonprofit organizations.
 Making reverse flows profitable is a challenge as well as an opportunity.
11.
o Achieving a Value Stream for Reverse Flows
 These barriers may be internal or external and may including the
following:
 Priority relative to other issues and potential projects or programs
in the organization
  Inattention or lack of “buy-in” from top level management in the
organization
 Financial resources necessary for operations and asset
infrastructure
 Personnel resources required to develop and implement the reverse
flows program
 Adequacy of material and information systems to support the
returns program
 Local, state, and federal restrictions and/or regulations
 The economic value added of utilizing a 3PL has to be considered.
12.
o The Reverse Logistics Educational Council recommends consideration of the
following:
 Avoidance —Producing high-quality products and developing processes
to minimize or eliminate returns
 Gatekeeping —Checking and screening merchandise at the entry point
into the reverse flows process to eliminate unnecessary returns or
minimize handling
 Reducing reverse cycle times —Analyzing processes to enable and
facilitate compression of time for returns to enhance value recapture
 Information systems —Developing effective information systems to
improve product visibility, reduce uncertainty, and maximize economies
of scale.
 Returns centers —Developing optimum locations and facility layouts for
returns centers to facilitate network flow
13.
o The Reverse Logistics Educational Council recommends consideration of the
following:
 Asset recovery —Classifying and disposing of returned items, surplus,
scrap, and obsolete items to maximize returns and minimize cost
 Pricing —Negotiating the best price for products being returned and resold
 Outsourcing —Considering a relationship with a third-party organization
to handle and manage reverse flows in cases where existing personnel,
infrastructure, experience, and/or capital may not be adequate to
implement a successful program
 Zero returns —Developing a policy to exclude returns by giving a returns
allowance and/or “destroying” the product in the field
 Financial management —Developing guidelines and financial procedures
to properly account for charges against sales and related financial issues
when items are returned by customers
14.
o Summary
 Forward flows in the supply chain have traditionally received the most
attention, and reverse flows have often been ignored or mismanaged.
  Effective supply chain and logistics management requires that reverse
flows be accorded careful attention as important elements of a supply
chain.
 Good management of reverse flows can reduce costs, enhance sales, and
positively affect the profit margin of a company.
 Globalization of business and the associated more complex supply chains
have added new challenges for proper reverse flows management.
 The scope and magnitude of flows has increased dramatically because of
customer service policies, catalog and Internet sales, and environmental
policies.
15.
o Summary (cont.)
 The scope and magnitude of flows has increased dramatically because of
customer service policies, catalog and Internet sales, and environmental
policies.
 Reverse logistics systems and closed loop supply chains are similar
concepts, but they have distinctive characteristics and procedures.
 The major forces affecting the volume of goods being handled in the
reverse flows processes of organizations are customer returns,
environmental policies, and issues and economic benefits for
organizations.
 Proactive management of reverse flows can lead to the creation of a value
stream as opposed to a waste stream.
 When designing a returns flow program, consideration needs to be given
to the various types of returns with the development of procedures and
processes for each one.
 Forward flow costs are usually well defined, making tradeoffs easier to
analyze. Care needs to be given to developing realistic costs for reverse
flows in order to analyze tradeoffs.

hey here's a couple of jokes for you. you could post some jokes too just for fun..
Joke #1
A man's wife asks him to go to the store to buy some cigarettes. So he walks down to the store only to
find it closed. So he goes into a nearby bar to use the vending machine. At the bar he sees a beautiful
woman and starts talking to her. They have a couple of beers and one thing leads to another and they
end up in her apartment.

After they've had their fun, he realizes its 3AM and says, "Oh no, its so late, my wife's going to kill me.
Have you got any talcum powder?" She gives him some talcum powder, which he proceeds to rub on his
hands and then he goes home. His wife is waiting for him in the doorway and she is pretty pissed.

"Where the hell have you been?!"

"Well, honey, it's like this. I went to the store like you asked, but they were closed. So I went to the bar
to use the vending machine. I saw this great looking chick there and we had a few drinks and one thing
led to another and I ended up in bed with her."
"Oh yeah? Let me see your hands!"

She sees his hands are covered with powder and... "You God damn liar!! You went bowling again!!"

Joke #2
A guy came into a bar one day and said to the barman "Give me six double vodkas."

The barman says "Wow! you must have had one hell of a day."

"Yes, I've just found out my older brother is gay."

The next day the same guy came into the bar and asked for the same drinks. When the bartender asked
what the problem was today the answer came back, "I've just found out that my younger brother is gay
too!"

On the third day the guy came into the bar and ordered another six double vodkas.

The bartender said "Jesus! Doesn't anybody in your family like women?"

"Yeah, my wife..."

This post has been edited by googlue: 10 May 2005 - 02:03 AM

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#2   OhMyBosh 

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Posted 09 May 2005 - 11:19 PM

The first wasn't that funny, and I heard the second one before.

Here's some of my favourite jokes. I suggest you print them out, next time you and your friends are
talking about jokes you'll remmeber.

Yo mama is soo old she sat beside Jesus in third grade, but the thing is she's soo fat she wasn't even in
the same school as him.

--

What do you do when a blonde throws a grenade at you?

answer: pull the pin and throw it back!

--

These three guys are dring in a car and there drunck and a cop pulls them over..The cop sais"if u can
show me 12 inches of penis ill let u go" so they say ok. the first guy pulls out a 6 inch..the second guy
pulls out a 5 inch.. and the third guy pulls out a 1 inch..so the cop lets them go. but the first guy sais ur
lucky i have a 6 inch then the second guy says ur lucky i had a 5 inch and then the third guy sais ur luckey
i had a bonner..

--

There were three people stranded on an island, a brunette, a redhead, and a blonde. The brunette
looked over the water to the mainland and estimated about 20 miles to shore. So she announced, "I'm
going to try to swim to shore." So she swam out five miles, and got really tired. She swam out ten miles
from the island, and she was too tired to go on, so she drowned.
The second one, the redhead, said to herself, "I wonder if she made it." I guess it's better to try to get to
the mainland than stay here and starve." So she attempts to swim out. The redhead had a lot more
endurance than the brunette, as she swam out 10 miles before she even got tired. After 15 miles, she
was too tired to go on, so she drowned.
So the blonde thought to herself, "I wonder if they made it! I think I'd better try to make it, too." So she
swam out 5 miles, ten miles, 15 miles, NINETEEN miles from the island. The shore was just in sight, but
she said, "I'm too tired to go on!" So she swam back.

--
The Lone Ranger and Tonto are camping in the desert, set up their tent and are asleep.

Some hours later, The Lone Ranger wakes his faithful friend.

"Tonto, look up at the sky and tell me what you see."

Tonto replies, "Me see millions of stars."

"What does that tell you?" asks The Lone Ranger. Tonto ponders for a minute.

"Astronomically speaking, it tells me that there are millions of galaxies and potentially billions of planets.

Astrologically, it tells me that Saturn is in Leo.

Chronologically, it appears to be approximately a quarter past three.

Theologically, it's evident the Lord is all-powerful and we are small and insignificant.

Meteorologically, it seems we will have a beautiful day tomorrow.

What it tell you, Kemo Sabi?"

The Lone Ranger is silent for a moment, then speaks:

"Tonto, you dumb-ass, someone has stolen our tent.

--

A poor gambling couple can not seem to make any money, so they mutually decide that the wife will
work the streets at night. So she goes out the one night, comes back the next morning looking really
terrible. The husband, feeling really guilty, asks her how she did. "I didn't do bad at all, I made five
hunred twenty five dollars and twenty five cents", she says. The husband says,"Wow! That is very good...
I just have one question... who was it that paid 25 cents?!" She replies, "They all did".

--

Three blondes walked into a bar. The bartender asked the first what she wanted. She replied "I'll have a
bl." He thought a moment and then asked her "What's a bl?" She replied, "Well, duh, a bl is a Bud Lite."
He turned to the second one and asked what she wanted. She replied "Make mine a ml." He thought ok,
if a bl is Bud Lite, then ml could be Michelob or something, and said, "OK, what's a ml?" She replied,
"Well, duh, it's a Miller Lite." He then turned to the third one and asked what she wanted. She replied
"I'll have a 15." He said, "Ok, bl is Bud Lite, and ml is Miller Lite, but I have never heard of a 15. What is
it?" She said, "Well, duh, it's a 7-7."

--

A blonde went to a hair dresser's one day, listening to a walkman. The hair dresser asked her what she
wanted, and the blonde replied, "I need to get my hair trimmed, just make sure that you do not take
these headphones off." The woman looked at the blonde, surprised, but did as she was told. While she
was brushing the blonde's hair, she accidentally bumped the headphones, knocking them to the ground.
As she bent down to pick them up, the blonde fell over, onto the floor. The hair dresser was very
confused. She picked up the head phones and listened. This is what she heard..."breath in...breath
out...breath in...breath out..."!

--

A high school English teacher reminds her class of tomorrow's final exam. "Now class, I won't tolerate
any excuses for you not being there tomorrow. I might consider a nuclear attack or a serious personal
injury or illness, or a death in your immediate family - but that's it, no other excuses whatsoever!"
A smart-ass guy in the back of the room raises his hand and asks, "What would you say if tomorrow I
said I was suffering from complete and utter sexual exhaustion?" The entire class does its best to stifle
their laughter and snickering.
When silence is restored, the teacher smiles sympathetically at the student, shakes her head, and
sweetly says, "Well, I guess you'd have to write the exam with your other hand."

--

It was snowing heavily and blowing to the point that visibility was almost zero when the little blond got
off work. She made her way to her car and wondered how she was going to make it home. She sat in her
car while it warmed up and thought about her situation.

She finally remembered her daddy's advice that if she got caught in a blizzard she should wait for a snow
plow to come by and follow it. That way she would not get stuck in a snow drift. That made her feel
much better and sure enough in a little while a snow plow went by and she started to follow it.

As she followed the snow plow she was feeling very smug as they continued and she was not having any
problems with the blizzard conditions. After quite sometime had passed she was somewhat surprised
when the snowplow stopped and the driver got out and came back to her car and signaled for her to roll
her window down.

The driver wanted to know if she was alright as she had been following him for a long time. She said that
she was fine and told him of her daddy's advice to follow a snow plow when caught in a blizzard.
The driver said that it was OK with him and she could continue if she wanted, but he was done with the
Walmart parking lot and was going over to K-mart next.

--

Three women escaped from prison. One was a redhead, one a brunette, and one a blonde. They ran for
miles until they came upon an old barn where they decided to hide in the hayloft and rest. When they
climbed up, they found three large gunnysacks and decided to climb into them for camouflage. About an
hour later the sheriff and his deputy came into the barn. The sheriff told his deputy to go up and check
out the hayloft. When he got up there the sheriff asked him what he saw and the deputy yelled back,
"Just three gunnysacks." The sheriff told him to find out what was in them, so the deputy kicked the first
sack, which had the redhead in it. She went, "Bow-wow", so the deputy told the sheriff there was a dog
in it. Then he kicked the sack with the brunette in it. She went, "Meow", so the deputy told the sheriff
there was a cat in it. Then he kicked the one with the blonde in it, and there was no sound at all. So he
kicked it again, and finally the blonde said, "Potatoes."

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#3   ladyspanky 

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Posted 10 May 2005 - 01:34 AM

why didn't you tell me that you wanted to see more jokes. okay i'll give it to you. anyways, i have already
heard all the jokes you posted.
joke #1
single bone in her body. "That's impossible!" says the doctor.

The blonde says, "No, it's really true. Look!" She then touches her leg with
her index finger and screams "Ouch!" Then she touches her arm and yells
"Eeeeoooow!" Finally she touches her ribs and can barely maintain her
composure as the tears start to roll down her face. She says, "See, I told
you I broke every bone in my body."

The doctor rubs his chin, then conducts a thorough examination. "Well, miss,"
he tells her, "I've got some good news and some bad news. The good news is,
you haven't broken every bone in your body. The bad news is, you've broken
your finger."

joke#2

A woman gets home, screeches her car into the driveway, runs into the house, slams the door and
shouts at the top of her lungs, "Honey, pack your bags, I've won the lottery!" The husband says, "Oh my
God! What should I pack, beach stuff or mountain stuff?" The wife yells back, "It doesn't matter..... just
get out!"

joke#3
Jake was dying. His wife, Becky, was maintaining a candlelight vigil by his side. She held his fragile hand,
tears running down her face. Her praying roused him from his slumber He looked up and his pale lips
began to move slightly.

"Becky my darling," he whispered. "Hush my love," she said. "Rest, don't talk." He was insistent. "Becky,"
he said in his tired voice, "I have something that I must confess." "There's nothing to confess," replied
the weeping Becky, "everything's all right, go to sleep." "No, no. I must die in peace, Becky. I ... I slept
with your sister, your best friend, her best friend and your mother!"

"I know, my sweet one" whispered Becky, "now get some rest and let the poison work"

joke#4
A man approached a very beautiful woman in a large supermarket and said, "You know, I've lost my wife
somewhere in this huge supermarket. Can you talk to me for a couple of minutes?" "Why?" she asks.
"Because every time I talk to a beautiful woman, my wife suddenly appears out of nowhere and I'm tired
of looking for her!

joke#5
A married couple went to the hospital to have their baby delivered. Upon their arrival, the doctor said
he had invented a new machine that would transfer a portion of the mother's labor pain to the father.

He asked if they were willing to try it out. They were both very much in favor of it. The doctor set the
pain transfer dial to 10% for starters, explaining that even 10% was probably more pain than the father
had ever experienced before.
But as the labor progressed, the husband felt fine and asked the doctor to go ahead and bump it up a
notch. The doctor then adjusted the machine to 20% pain transfer. The husband was still feeling fine.

The doctor checked the husband's blood pressure and was amazed at how well he was doing. At this
point they decided to try for 50%.

The husband continued to feel quite well. Since it was obviously helping out his wife considerably, the
husband encouraged the doctor to transfer ALL the pain to him.

The wife delivered a healthy baby with virtually no pain.

She and her husband were ecstatic.

When they got home, the mailman was lying dead on their porch.

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#4   FuChelle 

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Posted 10 May 2005 - 07:59 AM

LOL Those are all good. I've heard some of them before, but they're still good. Here's some more...

Late one afternoon, the Air Force folks out at Area 51 were very surprised to see a Cessna landing at
their "secret" base. They immediately impounded the aircraft and hauled the pilot into an interrogation
room.
The pilot's story was that he took off from Las Vegas, got lost, and spotted the Base just as he was about
to run out of fuel. The Air Force started a full FBI background check on the pilot and held him overnight
during the investigation.

By the next day, they were finally convinced that the pilot really was lost and wasn't a spy. They gassed
up his airoplane, gave him a terrifying "you-did-not-see-a-base" briefing, complete with threats of
spending the rest of his life in prison, told him Las Vegas was that-a-way on such-and-such a heading,
and sent him on his way.

The next day, to the total disbelief of the Air Force, the same Cessna showed up again. Once again, the
MP's surrounded the plane...only this time there were two people in the plane.

The same pilot jumped out and said, "Do anything you want to me, but my wife is in the plane and you
have to tell her where I was last night!"

-------------

Doctor! I have a serious problem, I can never remember what i just said.
When did you first notice this problem?
What problem?

--------------

In a long line of people waiting for a bank teller, one guy suddenly started massaging the back of the
person in front of him. Surprised, the man in front turned and snarled, "Just what the hell are you
doing?"

"Well," said the guy, "I'm a chiropractor and I could see that you were tense, so I had to massage your
back. Sometimes I just can't help practicing my art!"

"That's the stupidest thing I've ever heard!" the guy replied. "I work for the IRS. Do you see me screwing
the guy in front of me?"

------------------

One bright, beautiful Sunday morning, everyone in tiny Smithville wakes up early and goes to their local
church. Before the service starts, the townspeople sit in their pews and talk about their lives, their
families, etc.

Suddenly, at the altar, Satan appears!! Everyone starts screaming and running for the front entrance,
trampling each other in their determined efforts to get away from Evil Incarnate.
Soon, everyone is evacuated from the church except for one man, who sit calmly in his pew, seemingly
oblivious to the fact that God's ultimate enemy is in his presence. This confuses Satan a bit.

Satan walks up to the man and says, "Hey, don't you know who I am?"

The man says, "Yep, sure do."

Satan says, "Well, aren't you afraid of me?"

The man says, "Nope, sure ain't."

Satan, perturbed, says, "And why aren't you afraid of me?"

"Well, I've been married to your sister for 25 years."

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#5   electriic ink 

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Posted 31 May 2005 - 08:28 AM

Don't think these have been said before but here we go...

#1

A brunette was on a railway line and she was skipping. Everytime she hit the track she said 26, 26, 26. A
blonde came and asked, "What ya doing?"

She replied, "Skipping"

"Can I join in?"

"Yeah, sure." And they went on skipping. Then a train came down the track and just as the train was
about to hit the brunette she jumped back onto the platfrom.

The brunette got on the track and skipped again this time chanting 27...

#2

Why did the beetroot blush?

He saw the salad dressing.

#3

What did the red light say to the green light?

Don't look I'm changing.

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#6   iGuest 

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Posted 21 October 2007 - 05:33 PM

What do you call a happy cowboy?

a jolly rancher!!

two blondes were going to disney, they saw a sign that said disney land left, so they went home. on the
way home the blonde driving said is that policeman's lights on? the other one said yes, no yes, no, yes,
no.
get it?

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#7   iGuest 

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Posted 14 July 2008 - 04:38 PM

YA MOMMA>>>>>
Here's Some Jokes To Make You Laugh A Little.

YA MOMMA IS SOOO FAT THAT EVERY MORNIN SHE WAKES UP BIT BY BIT...
YA MOMMA IS SO FAT WHEN SHE SMILES HER EYES CLOSE...

Just thought that id post these as I had nothing better o do...Lol...Take it easy ..

-reply by Ian

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#8   iGuest 

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Posted 16 September 2009 - 03:26 AM

My Fuandandandandandy Jokes !

why are there no mexicans in the movie "Star Trek"?

- Mexican's don't work in the future either !

Why do mexican teenagers walk around school like they own the place?

- Because their dad built it and his mom cleans it !

Why can't mexicans play Uno?

-They always steal the green card .

2 Mexicans are in a car. Who's driving ?

- A Cop .

Why can't mexicans be firemen?

-They can't tell the difference between "Jose" & "Hose B"

Whadd'ya call Mexican baptism?-Bean Dip !!

Theres a maze with a million dollars in the middle - Who do you think would win?A) Easter
Bunny .

B) Santa Claus .

C) A smart Mexican .

D) A dumb mexican .

- D . A dumb mexican . The rest don't exist .

What do you call mexican Basketball ?- Juan On Juan . (This is my favorite !)

 -reply by timmy

[/inde

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#9   iGuest 

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Posted 06 April 2010 - 09:59 PM

Some jokes from Namibia!Here's Some Jokes To Make You Laugh A Little.One day my friend wanted to
kill himself but I walked in on him. I saw a rope hanging from the roof but awkwardly tied around his
waist. So I asked him the obvious question, "Why tie the rope around your waist and not around your
neck?" He replied :"I tried to tie it around my neck but I could not breath!!"

-reply by KingLeo

 Step 1 Determine teams by having partners sit on opposite sides of the table from one
another. This game is for four players.

 Step 2

Reduce the size of your deck by removing the 2 through the 6 of each suit. For the game of
Twenty-Eight, you’ll be using a deck of only 32 cards—J, 9, A, K, Q, 10, 8 and 7 in ranking
order.

 Step 3

Deal out the deck until each player has a total of four cards in her hand. Typically, standard
dealing mechanics are used in Twenty-Eight—cards are dealt to each player one at a time—but
feel free to use increments of two to expedite the deal. The remaining cards are set aside and
used later in the game.

 Step 4

Bid your hand for the opportunity to call trump, starting with the player to the left of the dealer
and moving around the table in a clockwise direction. Since you are playing in teams of two,
your bid will be based not only on your hand, but what you think your partner will bring to the
table if you win the chance to call trump. Bids start at 14 and move on up to a maximum bid of
28 (the total points available in a given hand). Subsequent bids may be either a pass or a raise in
points.

 Step 5

Choose trump if you have the highest bid at the table. However, you will not announce the suit in
which you wish to make trump, it is called by placing a card of that suit from your hand face
down in front of you.
 Step 6

Deal out an additional four cards to each player, bringing each hand up to a total of eight cards.

 Step 7

Lay a card, starting with the person to the left of the dealer. Follow suit when possible. Highest
suited card takes the trick. If you are unable to follow suit, ask for trump to be revealed. Once
revealed, either throw off or play trump. Highest trump card takes the trick. In both scenarios, the
winner of the trick leads the next card.

 Step 8

Continue to play until all tricks have been taken and no cards remain in any player’s hand.

 Step 9

Tabulate the point cards within those tricks won. Not all cards are worth points, so your bid
should have been based on your ability to win tricks which contain point cards. Point cards and
their values are as follows—jacks are worth 3 points, 9s are worth 2 points and both aces and
kings are worth 1 point.

 Step 10

Earn 1 point to your overall team score if you and your partner were able to take at least the
number of bids you called when you were the highest bidder. Earn 2 points to your overall score
if you were able to keep the highest bidding team from taking its bid points.

 Step 11

Win the game of Twenty-Eight by being the first team to accrue 10 points total.