Junaid Mufti

Cellular: +92-3339191699
+92-3455444455
E-mail ID: junaidmufti@hotmail.com

OBJECTIVE STATEMENT:

Seeking for a challenging job in an esteemed organization where I can use all my personal and professional abilities while
contributing to its growth. Also hoping to expand on my Marketing & Management degrees.

WORK EXPERIENCE:

April 2009 to till date: Customer Relationship Officer

Telenor Peshawar, PK
I am working as “CRO” and am responsible for the following

 To ensure the organizational policy and strategies been implemented while dealing with
customers
 Timely reports and necessary queries been sent to Regional Office.
 To co-operate with different departments to ensure that customer s are been updated about
their post paid bills.
 Customer complaints handling & and maintaining a healthy environment for customer to be
on board.
 Responsible for dealing with new clients,
 Take part in different departmental trainings to enhance skills to perk up my working
strength.
 Examined and diagnosed problems in documents and files and queries.

Trainings Attended:

I have attended the following trainings

 ESS (Enterprise Service Solution) 1st July 2010

 SIP (Seibel Interface Protocol) 18th March 2010
 M-Wallet (Mobil Wallet) 15th Jan 2010
Nov 08 – April 09 : Customer Services Representative
Cristech International, Peshawar, PK

I Have worked as CSR and I was responsible for following

 To make sure that every call I make should get closed.

 Responsible to report the Team Leader for the entire concerned Calls imperative for
strategic decision making.
 To ensure that I should sell my product before the call get disconnected, As these were in
bound calls..
 Preparing Sales report on monthly as well as daily basis.
 Responsible for the customer feedback survey and necessary actions to be taken in order to
increase revenue .

Trainings Attended:

I have attended the following training in Touch Stone call center Islamabad where
i learnt how how to deal

 B2B (Business to Business) Dealing

 Rebuttals to British Customer
 How to close sale .

May 08 – Oct 08 : Relationship Officer

United Bank Limited, Peshawar, PK

I have also worked as Relationship officer in Pakistani based bank. I was responsible for the following.

 I had gone through the operation in Direct Sales as well as help the customers in different
bank dealings.
 Demand projection to order the Approvals and set daily sales targets and craft respective
suggestive selling strategies.
 Follow up with customer Approvals & necessary arrangements for any problem.
 Achieve and as well as Increase sales targets 100%.
 Analyzing monthly sales & reporting also ensuring proper documentation.

EDUCATION:

2009-10 Master of Business Administration (Marketing). Continued 2010

Preston University, Peshawar PK.

2006-08: Bachelor of Arts. 2nd Division ( Economics & Social works )

Edwards College Peshawar, PK.

2003-05: Faculty of Computer Science. ( Computer Physics, Mathematics )

Peshawar Model Degree College, Peshawar, PK.

2
SKILLS:

Professional:
 Strong Decision Making Skills.
 Strong Communication Skills
 Ability to lead and work with team.
Computer Literacy :
Microsoft Office® components,
Adobe Acrobat.
Trouble Shooting Computer Software.
Hardware
PDF to MS word.
Scanning
OS Installation

ACHIVEVEMENTS:

 Certification of “Customer Mania & Customer Mania Plus”.

 Certification of “HWWT” (How We Work Together).
 Certification of “Sales Generation”.
 Certification of “Product Expert”.

Certifications:

Certification of CIT (Certification of Information Technology) 6 months (15th April 08 to 15th Oct08)
Certification in F./ac ( Financial Accounting) (2nd Feb,08 to 2nd April,08)

PERSONAL INFORMATION:

Nationality: Pakistanian

Date of Birth: 15th March, 86

Gender: Male

Marital Status: Single