USN

NMAM INSTITUTE OF TECHNOLOGY, NITTE

(An Autonomous College under V T U, Belgaum)
Second Semester M.B.A. (Credit System) Degree Examinations
May/June 2009
Time: 3 Hrs 08MBA21 – Management Information System Max. Marks: 100

1. Answer the following questions. (2x10)

a. Explain the Management’s dimension to an information system.
b. List out the types of computer software with the help of a diagram.
c. What is the difference between data and information?
d. What is an operating system? Give examples.
e. What is DSS?
f. What are CRM Systems?
g. Draw a Data flow diagram for a customer order processing.
h. What is Six Sigma?
i. What is ERP?
j. What are the dimensions based on which the evaluation of IT solution is done?
2. Answer any FOUR of the following questions. (5x4)
a. What are the challenges to an information system? Explain any 2 of them.
b. Explain the different steps in database development.
c. Explain how strategic analysis of CSF is used for establishing organizational information
requirements during the process of redesigning a system.
d. Define a product and a service. What are the various features of service?
e. Explain the application of MIS in airline industry.
f. What are the benefits and challenges of ERP? Give reasons for each.
3. Answer any FOUR of the following questions. (10x4)
a. What are the powerful worldwide changes that have altered the business environment? Explain
in detail.
b. What are the steps in system analysis and design? Explain each of them.
c. Explain in detail, the application of MIS in personnel management.
d. Explain the application of MIS in the following services:
i. Hotels
ii. Other utilities.
e. Explain the evaluation of IT solutions based on the technical, operational and financial
dimension.
f. What is GDSS? Explain their features and components? Also explain their merits and demerits.
4. Case Study (Compulsory). (5x4)
A Book House is known for offering books on various subjects in science and technology under one
roof. The owner of the book house maintains inventory of Rs.20 Lakhs or more. Of late, it is
observed that there are some slow moving titles. These titles have not moved since last year, which
results in dead stock. To clear this dead stock, a reduction sale was organized. The revenue
generated out of this sale was less than the list price. The inventory carrying also accounts as an
interest cost for the last one year.
The owner is interested to computerize the whole process to avoid such cases in the future. The
existing monthly stock report provides a stock statement by titles. It gives status of opening
balance, receipts, sales and balances.
Answer the following questions.
a. Evaluate the existing system.
b. Explain the information needed to design a suitable MIS.
c. Advice various output requirements so that the reports will be used efficiently and can be made
actionable to control the business. Also suggest input technologies wherever necessary.
d. Suggest new technologies to coordinate stocking, billing, accounting and decision making.