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2017 Task 6.2 Bsbldr402 Bsbdiv301 Assessment v2
2017 Task 6.2 Bsbldr402 Bsbdiv301 Assessment v2
Assessment
Submission Checklist
(Student must submit Assessor Observation Report (must be signed and dated by your assessor)
all of these
documents)
Performance Evidence
To complete the unit requirements safely and effectively, the individual must:
give examples of how work relationships, and the cultural and social environment, can support or hinder
achieving planned outcomes
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Navitas Professional 2015 ABN 25 100 404 199
Professional Year Program
BSBLDR402 Lead effective workplace relationships
BSBDIV301 Work effectively with Diversity
Assessment Task 6.2 - Role Play
explain techniques for developing positive work relationships and building trust and confidence in a team
including interpersonal styles, communications, consultation, cultural and social sensitivity, networking
explain the impact of legislation and organisational policies on workplace relationships
describe a range of methods and techniques for communicating information and ideas to a range of
stakeholders
outline problems solving methods
explain methods to resolve workplace conflict
explain methods to manage poor work performance
explain how to monitor, analyse and introduce ways to improve work relationships.
Performance Evidence
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
identify major groups in the workplace and community, as defined by cultural, religious and other traditions
and practices
identify reasonable adjustments that facilitate participation by people with a disability
explain the value of diversity to the economy and society in terms of:
workforce development
Australias place in the global economy
innovation
social justice
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Disclaimer: Printed copies of this document are regarded as uncontrolled
Please check Navitas Professional Careers & Internships Workplace Information Point to ensure this is the latest version
Navitas Professional 2015 ABN 25 100 404 199
Professional Year Program
BSBLDR402 Lead effective workplace relationships
BSBDIV301 Work effectively with Diversity
Assessment Task 6.2 - Role Play
Document1 P a g e |3
Disclaimer: Printed copies of this document are regarded as uncontrolled
Please check Navitas Professional Careers & Internships Workplace Information Point to ensure this is the latest version
Navitas Professional 2015 ABN 25 100 404 199
Professional Year Program
BSBLDR402 Lead effective workplace relationships
BSBDIV301 Work effectively with Diversity
Assessment Task 6.2 - Role Play
You are to observe a role play and offer feedback based on the determined criteria in the table below. A mark of
Satisfactory (S) means that the criteria have been met. A mark of Not Yet Satisfactory (NYS) means that additional
learning or evidence is required. Note: it is compulsory for the trainer to provide feedback in the comments section.
Participants name:
Assessors name:
S NYS
Addressed cultural sensitivities professionally
S NYS
Developed ongoing effective relationships with colleagues
S NYS
Provided support to colleagues to resolve difficulties
S NYS
Followed up with an action plan with regular reviews
Trainer Notes:
Mandatory Question:.
Note: all students must answer these questions as part of the role
play
1) What relevant information do you need to share with the
work team to improve overall work performance
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Disclaimer: Printed copies of this document are regarded as uncontrolled
Please check Navitas Professional Careers & Internships Workplace Information Point to ensure this is the latest version
Navitas Professional 2015 ABN 25 100 404 199
Professional Year Program
BSBLDR402 Lead effective workplace relationships
BSBDIV301 Work effectively with Diversity
Assessment Task 6.2 - Role Play
2) What follow up steps are taken once you have dealt with the
scenario?
3) Who else needs to be notified of the situation within the
organisation of the workplace scenario? S NYS
4) At what point would this scenario be escalated to higher
management?
Additional Questions: Choose a random selection of the following questions to ask the participant in order to clarify
understanding of observed behaviour during the role play. Assessor Note: Please circle those questions asked during
the observation and make relevant notes in the feedback section below.
1. What are the steps to conflict resolution?
2. What communication skills are required to be an effective team leader?
3. How do you use your emotional intelligence to solve these workplace conflicts?
4. How does an effective team leader build trust?
5. What problem solving methods did you use to address the workplace issue?
Is the participant Satisfactory (S) or Not Yet Satisfactory (NYS)? (S) ( NYS)
Feedback:
Assessors Signature:
Date:
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Disclaimer: Printed copies of this document are regarded as uncontrolled
Please check Navitas Professional Careers & Internships Workplace Information Point to ensure this is the latest version
Navitas Professional 2015 ABN 25 100 404 199