ASAP - as soon as possible B2B business to business B2C business to consumer CAD computer aided design CEO chief executive officer CFO chief financial officer CIO chief investment officer/chief information officer CMO chief marketing officer COO chief operating officer CTO chief technology officer DOE depending on experiment EBITDA earning before interests, taxes, depreciation and amortization EOD - end of day/end of discussion ERP - enterprise resource planning (business management software that a company can use to store and manage data from every stage of business) ESOP employee stock ownership plan ETA estimated time of arrival FYI - for your information HTML hypertext mark-up language IPO initial public offering ISP internet service provider KPI key performance indicators LLC limited liability company MILE - maximum impact, little effort MOOC massive open online course MSRP manufacturers suggested retail price NDA non-disclosure agreement NOI net operating income NRN - no reply necessary OTC over the counter PR - public relations QC quality control R & D research and development RFP - request for proposal ROI return on investment RRP recommended retail price SEO search engine optimization SLA service level agreement VAT value added tax VPN virtual private network