A] CAMBRIDGE off UNIVERSITY PRESS BUSINESS a Ad CURT Tt eid alae Vi bs + ., UNIVERSITY of CAMBRIDGE » ESOL Examinations Pe eC ite) PTs ty FROM CAMBRIDGE ESOL Cette Cur aCe ee eu ee ae Fe Eee eee RCM ae eaeContents Introduction = 4 Test 1 Reading and Writing 20 Listening 36 Speaking 43 Test 2 Reading and Writing 46 Listening 62 Speaking 69 Test 3 Reading and Writing 72 Listening 88 Speaking 95 Test 4 Reading and Writing 98 Listening 114 Speaking 121 Key (including tapescripts and sample answers) Test 1 124 Test 2 32 Test 3 141 Test 4 150 Speaking test interlocutor frames 159 Sample Answer Sheets 161 Thanks and acknowledgements 167Introduction TO THE STUDENT This book is for candidates preparing for the Cambridge English: Business Preliminary examination, also known as BEC Preliminary. It contains four complete tests based on past papers, Cambridge Englis! Business Cambridge English: Business is a suite of certificated tests which ean be taken on various dates throughout the year at approved Cambridge centres. They are imed primarily at individual learners who wish to obtain a business-related English language qualification, and provide an ideal focus for courses in Business English. Set in a business context, Cambridge English: Business examinations test English language, not business know! Vantage and Higher. Cambridge Engl ledge. The examinations are available at three levels ~ Preliminary, : Business is linked to the ALTE/Cambridge levels for language assessment, and to the Council of Europe's Framework of Reference for Languages. Ivis also aligned with the UK Qualifications and Curriculum Authority's National Standards for Literacy, within the National Qual -ations Framework (NQF). “Council of Europe Hench UENQE Level _| ‘Cambridge English: Proficiency a Certificate of Proficiency in English (CPE) | (SLTE Level 5) Business Cambridge English: Advanced cr Level 2* | Higher Certificate in Advanced English (CAE) __| (ALTE Level 4) Business Cambridge English: First Bz Level 1 Vantage First Cerificate in English (ECE) (ALTE Level 3) Business Cambridge English: Preliminary BI Entry 3 Preliminary | Preliminary English Test (PET) (ALTE Level 2) Cambridge English: Key az Key English ‘Test (KET) (ALTE Level 1) Business Preli ary Reading and Writing | 1 hour 30 minutes Listening 40 minutes {approximately) Speaking, 12 minutes 4 The Business Preliminary examination consists of three papers: This represents che level typically required for employment purposes to signify the successful completion of compulsory secondary edueation in the UK, Test ‘The R with 4 multi conta’ conral Part 7 requir messa Part 2 comp 80 we For P; organ Test This twon very $ or me text. interv They skills Test ‘The $ a sho candi The a Vocal The i Mar The Writ is ba satis! is pre perfe BordIntroduction Test of Reading and Writing (1 hour 30 minutes) The Reading section of the Reading and Writing paper consists of seven parts with 45 questions, which take the form of two multiple-matching tasks, four multiple-choice tasks, and a form-filling or nore-completion task. Part 1 contains five very short texts, Part 2 contains one short text, and Part 3 contains graphs, charts or tables. Parts 4, 5 and 6 each contain one longer text. Part 7 contains two short texts. The texts are mainly taken from newspapers, business magazines, business correspondence, books, leaflets, brochures, ete They are all business-related, and are selected to test a wide range of reading skills and strategies. For the Writing section of the Reading and Writing paper, candidates are required to produce two pieces of writing, For Part 1, they write a note, message, memo or email to a colleague or colleagues within che company. For Part 2, they write a piece of business correspondence to somebody outside the company. Candidates are asked to write 30 to 40 words for Part | and 60 to 80 words for Part 2. For Part 1, assessment is based on achievement of task For Part 2, assessment is based on content, communicative achievement, organisation and language. Test of Listening (approximately 40 minutes) This paper consists of four parts with 30 questions, which take the form of two multiple-choice tasks and two note-completion tasks. Part 1 contains eight very short conversations or monologues, Part 2 contains a short conversation or monologue, Part 3 contains a monologue, and Part 4 contains one longer text, The texts are audio recordings based on a variety of sources including interviews, telephone calls, face-to-face conversations and documentary features. They are all business-related, and are selected ro test a wide range of listening skills and strategies. Test of Speaking (12 minutes) The Speaking test consists of three parts, which take the form of an interview section, a short presentation on a business topic, and a discussion. In the standard test format, candidates are examined in pairs by two examiners: an interlocutor and an assessor. The assessor awards a mark based on the following four criteria: Grammar and Vocabulary, Discourse Management, Pronunciation and Interactive Communication The interlacuror provides a global mark for the whole test. Marks and results The three Preliminary papers total 120 marks, after weighting, Each skill (Reading, Writing, Listening and Speaking) is weighted to 30 marks. A candidate's averall grade {s based on the toral score gained in all three papers. It is not necessary to achieve a satisfactory level in all three papers in order to pass the examination. Every candidate is provided with a Statement of Results, which includes a graphical display of their performance in each skill. These are shown against the scale Exceptional - Good ~ ine ~ Weak and indicate the candidate’s relative performance in each paper.Introduction TO THE TEACHER Candidature Each year Cambridge English: Business exams are taken by over 130,000 candidates throughout the world. Most candidates are either already in work or studying in preparation for the world of work. Content, preparation and assessment Material used throughout the Business exams is as far as possible authentic and free of bias, and reflects the international flavour of the examination. The subject matter should not advantage or disadvantage certain groups of candidates, noz should it offend in areas such as religion, politics or sex. TEST OF READING No. of Part | Main Skill Focus Input Response Questions | 1. | Reading - understanding | Notives, messages, timetables, adverts, | Multiple choice 5 short, real-world notices, | leaflets, etc. messages, tc. 2 | Reading - detailed Notice, list, plan, contents page. ete. | Matching $ comprehension of factual material; skimming and |_| scanning skills 3. | Reading — interpreting | Graphs, charts, tables, ete. (The | Matching 5 visual information information may be presensed in eight | separate graphics or combined into a) composite graphic.) 4 | Reading for detailed Longer text (approx. 150-200 words): | Right/Wrong/ 7 factual information article, business letter, product Doesn't say | description, report, minutes, ete 5 | Reading tor gist and | Longer text (approx. 300-400 words}: Multiple choice 6 specific information newspaper or magazine article, advert, report, leaflet, etc. 6 | Reading-grammatical | Longer text (approx. 125-150 words): | Multiple-choice 2 accuracy and newspaper or magazine article, advert, | cloze understanding of text leaflet, cre. structure Reading and information. | Short memos, letters, notices, adverts, transfer ete. Form-flling, note completion Inch mul will cont can This distis visua grap! Prepi This to in such shou share Rea: This EachIntroduction Reading Part One In this part there are five short texts, each of which is accompanied by a multiple-choice question containing three options. In all cases the information will be brief and clear and the difficulty of the task will lie not in understanding context but in identifying or interpreting meaning. A wide variety of text types, representative of the world of international business, can appear in this part. Bach text will be complete and have a recognisable context. Preparation Inorder to prepare for this part, it would be useful co expose students to a wide range of notices and short texts taken from business settings. It is also useful to practise answering sample questions, asking students to explain why the answer is correct (and why the two incorrect options do not apply). Reading Part Two This is a matching task comprising one text and five questions, which are often descriptions of people’s requirements. Candidates are required to match each question to an appropriate part of the text labelled A-H. (As there are only five questions, some of the labels are redundant.) The testing focus of this part is vocabulary and meaning. Preparation Tor preparation purposes, students need to be familiar with text types that are divided into lists, headings or categories; for example, the contents page of a directory or book, the plan of an office, the departments in a business or shop, or the items in a catalogue. Many of the questions in this part require a simple interpretation of what the parts of the text mean, and preparation for this could involve setting students real-world tasks of this kind using authentic (but simple} sources. Reading Part Three This task consists of eight graphs or charts (or one or more charts or graphs with eight distinct elements) and five questions. Each question is a description of a particular visual, and candidates are expected to match the questions to their corresponding graphs, which are labelled AH. Preparation ‘This part focuses on understanding trends and changes. Candidates need to be able tointerpret graphic data and understand the language used to describe it. Fxpressions such as ‘rose steadily’, ‘remained stable’, ‘decreased slowly’ and ‘reached a peak” should be introduced to students, along with relevant topics, such as sales of goods, share price movement and monthly costs. Reading Part Four This task is a text accompanied by seven, three-option multiple-choice items, Fach question presents a statement, and candidates are expected to indicateIntroduction whether the statement is A ‘Right’ or B ‘Wrong’ according to the text, or whether the information is not given in the text (C “Doesn't say’). Candidates will not be expected to understand every word in the text but they should be able to pick out salient points and infer meaning where words in the text are unfamiliar, The questions will refer to factual information in the text but candidates will be required to do some processing in order to answer the questions correctly. Preparation This can be a difficult task for candidates who are not familiar with the three choices represented by A, B and C, and who might not understand the difference between a statement that is incorrect and one that depends on information that is not provided in the text. Students need to be trained to identify a false statement, which means that the opposite or a contradictory statement is made in the text, and to recognise that this is not the same as a statement that is not covered in the text (for which an alternative answer might be ‘Don’t know’). . Reading Part Five ‘This part presents a single text accompanied by six multiple-choice comprehension items. The text is informative and is often taken from a leaflet, or from a newspaper or magazine article. Candidates are expected to employ more complex reading strategies in this task, in that they should demonstrate their ability to extract relevant information, to read for gist and detail, to scan the text for specific information, and to understand the purpose of the writer and the audience for which the text is intended. Preparation In preparing candidates for this part, it would be a good idea to expose them to a variety of texts of a similar length. As texts become longer, slow readers are at a disadvantage and some practice in improving reading speed would be beneficial for this part. It would also be useful to discuss the following areas: @ the title the topic the writer’s purpose the theme or main idea of each paragraph factual details that can be found in the text the writer's opinions (if they are evident). Reading Part This is a multiple-choice cloze test. Candidates have to select the correct word from three options to complete twelve gaps. This part has a predonsinantly grammatical focus and tests candidates’ understanding of the general and detailed meaning of a text and in particular their ability to analyse structural parterns,Introduction Preparation Any practice in the grammatical and structural aspects of the language is useful in preparing students for this part. However, it is equally important for students to analyse the structure and coherence of language within longer discourse so that they are encouraged to read for meaning beyond the sentence level. As tasks such as this typically focus on common grammatical difficulties, it is also useful to ask students to analyse the errors in their own work. Pairwork activities might be productive as students can often help each other in the areas of error identificati and analysis. Reading Part Seven Candidates are given two short texts, for example a memo and an advertisement, and are asked to complete a form based on this material. There are five gaps, which should be completed with a word, a number or a short phrase. In this part, candidates are tested on their ability to extract relevant information and complete a form accurately. For this part, candidates need to transfer their answers in capital letters to an Answer Sheet. Marks One mark is given for each correct answer. The total score for Reading is then weighted to 30 marks. TEST OF WRITING Functions/Communicative | Part | Task Inpuc Response Register 1 | eg. (r-Jarranging Rubric only (plus layout of | Internal Neuteal/ appointments, asking | output vext type) communication formal/ for permission, giving | (medium may be note, | informal instructions message, memo or email) (30-40 words) 2 | eg apologising and One piece of inpus, which may | Business Neutral/ offering compensation, | be business correspondence _| corsespondence formal | snaking or altering (medium may be letter fax or | (medium may be reservations, dealing email), internal communication | letter, fax or email) | wit requests, giving medium may be note, memo or | (60-80 words) information about a email), notice, advert, et. (plus product layout of output text type) | For BEC Preliminary, candidates are required to produce two pieces of writing: ‘an internal company communications this means a piece of communication with a colleague or colleagues within the company on a business-related mater, and the delivery medium may be a note, message, memo or email; © « pigce of business correspondences this means correspondence with somebody outside the company (e.g. a customer or supplier) on a busine: related matter, and the delivery medium may be a letter, fax or email.Introduction Writing Part One Candidates are asked to produce a concise piece of internal company communication of between 30 and 40 words, using a written prompt. The text will need! to be produced in the form of a note, message, memo or email, and candidates are given guidance on the layout of memos and emails. The reason for writing and target reader are specified in the rubric, and bullet points explain what content points have to be included. Relevant ideas for one or more of these points will have to be ‘invented’ by the candidate. Writing Part Two Candidates are asked to produce an extended piece of business correspondence of between 60 and 80 words. This task involves the processing of a short text, such as a letter or advertisement, in order to respond to it. A number of bulleted content points below the text clearly indicate what should be included in the answer. Some of this information will need to be ‘invented’ by the candidate. Although the use of some key words is inevitable, candidates should not ‘lift’ phrases from the question paper to use in their answers. This may be penalised. Preparing for the Writing questions In preparing students for the Writing tasks, it would be beneficial to familiarise them with a variety of business correspondence. Analysing authentic correspondence would help students understand better how to structure their answer and the type of language to use. When doing this, it would be useful to focus on the following areas: © the purpose of the correspondence references to previous communication factual details the feelings and attitude of the writer the level of formality the opening sentence the closing sentence paragraphing @ the desired outcome. If students are in a class, it might be possible to ask them to write and reply to each other's correspondence so that they can appreciate the importance of accurate content. In a similar fashion, internal company memos and messages might also be written and analysed in terms of the above so that students can recognise the different levels of formality involved. It is a necessary part of preparing for the test thar students understand the uses of, and styles inherent in, different types of business communication so that they are aware of how and why different types of correspondence are used. 10Introduction Assessment An impression mark is awarded to each piece of writing. Examiners look at four aspects of the candidate's writing: Content, Communicative Achievement, Organisation and Language. Content focuses on how well the candidate has fulfilled the task, in other words if they have done what they were asked to do. Communicative Achievement focuses on how appropriate the writing is and whether the appropriate register has been used. Organisation focuses on the way the candidate put the piece of writing together, in other words if ir is logical and ordered, and the punctuation is correct. Language focuses on the use of vocabulary and grammar. This includes the range of language as well as how accurate it is. For Part 1, examiners use the mark schemes primarily to assess task achievement. For Part 2, examiners use the mark schemes to assess all of the above criteria. Foreach of the criteria, the examiner gives a maximum of 5 marks. The total score for Writing is then weighted to 30 marks, Both general impression mark schemes are interpreted at Council of Europe Level BI. General Mark Scheme for Writing Part One Very good attempt at task, achieving all content points. Good attempt at task. achieving all content points. Satisfactory attempt at task, achieving all content points with some effort by the reader, oF achieving two content points. 2 | Inadequate attempt at task, achieving one content point, possibly with noticeable irrelevance. Poor attempt at task; no content points achieved, has little relevance. 0 | No relevant response or too little Language to assess. WWIntroduction All content is relevant to the task “Varger reader is fully informed, Usos a range of everyday vocabulary appropriately, wth occasional inappropriate use of less common lexis. Uses a range of simple and some complex grammatical forms with s good degree of control. Errors do not impede communication Testis generally ‘well-organised and ‘coherent, using & varity of linking swords and cobesive devices. Uses tae conventions of the communicative task to hold the targer reader's attention and commuvicate straightforward ideas, Performance shares features of Bands 3 and 5. ‘Minor irrelevances and/or omissions may oa ‘Target readers on the whole informed. Uses everyday vocabulary generally appropriately, while occasionally ‘overusing catain lexis Uses sinaple grammatical forts with a good degree of contol While erzors are noriceable, meaning ean still be determined. ‘Text is connected and coherent, using basic linking ‘worcs and a limited number of cohesive devices. Uses the conventions of the communicative task in generally appropriate ways 10 communicate straightforward ideas Performance shares features of Bands 1 and 3. Irrelevances and misinterpretation of task may be present. “Target reader is minimally informed. Uses basie vocabulary reasonably appropriately. Uses simple grammacical forms with some degree of conto Ersors may impede meaning at ines. Text is connected using basic, high= Frequency linking words Produces text that communicates siraple ‘ideas in simple ways. Content is totally ielevant. Target reader is not informed. Performance below Berd 1 Length of responses Guidelines on length are provided for each task; responses which are too short may not have an adequate range of language and may not provide all the information that is required, while responses which are too long may contain irrelevant content and have a negative effect on the reader. These may affect candidates’ marks on the relevant subscales. Varieties of English Candidates are expected to use a particular variety of English with some degree of consistency in areas such as spelling, and not for example switch from using a British spelling of a word to an American spelling of the same word. 12Introduction TEST OF LISTENING 7 No. of art | Main Skill Focus Input Response Questions 1 | Listening for specific | Short conversations/imonologues | 3-option multiple 8 information choice 2. | Listening for specific | Shore telephone conversation’ Gap-filing (numbers | 7 information prompted monologue and spellings) 3 | Listening for specific | Monologue Note-aking (content | 7 information words) 4 | Listing for gisvspecific | Conversation/inserview/discussion | 3-optioa mulkiple 8 | information between two or more people choice Listening Part One ‘The eight questions in this part of the paper are three-option multiple-choice questions. For each question, candidates hear a short conversation or monologue, typically lasting around 15 to 30 seconds. Each monologue or dialogue is repeated on the recording in order to give candidates a chance to check their answer. The multiple-choice options may be textual or they may be in the form of pictures, graphs or diagrams. In the extracts in Part 1, candidates are being tested on their understanding of spoken * English used in a range of situations and on their ability to extract factual information. They may need to pick our a name or time or place. Alternatively, they may have to identify a trend in a graph ot a place on a map or the location of an object ina room. Inevery case, it will be necessary for candidates to follow the conversation closely. Listening Part Two ‘This part consists of a short conversation or monologue, typically lasting around a minute and a half, which contains factual information. On the question paper there isa form, table, chart or set of notes with seven gaps where information is missing. Candidates have to complete each of the gaps. This part has a numerical focus and the answers may include dates, prices, percentages or figures. Listening Part Three Candidates hear a monologue. On the question paper there is a set of notes or a form. with gaps, There are seven gaps to complete and the answers may be one or two ‘words. On occasion, the key to one of the gaps may be a date Listening Part Four This part, which lasts about three minutes, contains a longer listening text which generally takes the form of an interview, or a discussion between two or possibly more speakers. There are eight three-option multiple-choice questions onthe question paper and these are always in a written format, In this part of the Listening component, candidates are being tested on their ability to understand the 13Introduction gist of a longer text and extract detailed and specific information as required by the questions. They may also be tested on the speakers’ opinions. At the end of the Listening test, candidates have ten minutes to transfer their answers to their Answer Sheet. Preparing for the Listening paper The Listening component is carefully paced and candidates are tested on short extracts in Part 1, so that they can gradually ‘tune in’ to the spoken language and improve their listening skills without losing their place in the tes Listening can be a very demanding activity, and candidates should practise th listening skills regularly using a wide variety of listening sources. Candidates who enter the Listening test having, done this will be at an advantage. At Preliminary level, itis advisable to collect as much listening material as possible that is suitably paced and of an appropriate length. Native speakers speak at many different speeds and some speak much more clearly than others. If itis possible to collect a bank of authentic material that is carefully chosen, this would prove useful practice for students. Otherwise, it might be better to make use of specially designed materials for this level. For Part 1, candidates should try to listen to short extracts of speech, concentrating on understanding the general idea or main points of what is said. For Parts 2 and 3, practice should be given in note-taking. Prior to hearing tapes or audio materials, students should be given details of the information they need to listen for. Teachers should discuss the task with the students beforehand and encourage them to listen for cues and prompts that will help them identify the points they need to find, When listening to longer texts, it would also be useful to discuss areas such as: @ the purpose of the speech or conversation the speakers? roles the speakers’ opinions the language functions being used factual details conelusions. Marks One mark is given for each correct answer, giving a total score of 30 marks for the whole Listening paper. 14Introduction TEST OF SPEAKING Part | Format/Content | Time Interaction Focus 1 | Conversation between the interlocutor | About 2 | ‘The interlocutor encourages the candidates and each candidate minutes | to give information about themselves and to express personal opinions. General interaction and social language 2 | A‘mini presentation’ by each candidate | About § | Each candidate is given prompts which they ‘on a business theme minutes | use to prepare and give a short ralk ona Organising a larger unit of discourse busineue-eelened tonies Giving information and expressing [opinions | 3. | Two-way conversation between About 5 | The candidates are presented with a scenario candidates followed by furcher minutes | supported by visual of written prompts which prompting from the interlocutor generates a discussion. Expressing opinions, agreeing and The interlocutor extends the discussion with disagreeing further spoken prompts. The test is conducted by two Speaking examiners (an interlocutor and an assessor), with pairs of candidates. The interlocutor is responsible for conducting the Speaking test and is also required to give a mark for each candidate's performance during the whole test. The assessor is responsible for providing an analytical assessment of each candidste’s performance and, after being introduced by the interlocutor, takes no further part in the interaction. ‘The Speaking test is designed for pairs of candidates. However, where a ‘entre has an uneven number of candidates, the last three candidates will be examined together. Speaking Part One Inthe first part of the test, the interlocutor addresses each candidate in turn and asks questions about where they work or study, where they live or what they do in their free time, The questions will be slightly different for each candidate, and candidates will not be addressed in strict sequence. This part of the test takes about two minutes and during this time candidates are tested on their ability to talk briefly about themselves, to provide information on subjects such as their home, hobbies and jobs, and to perform simple functions such as agreeing and disagresing, and expressing preferences. Speaking Part Two The second part of the test is a ‘mini presentation’, Candidates are asked to speak for about one minute on a business-related topic. At Preliminary level, candidates are given two topics from which they should choose one. Each topic is presented as a main focus with three bullet points. Candidates are given one minute toprepare the talk (both candidates or group of three prepare at the same time). After cach candidate finishes speaking, the next candidate is asked which of the bullet points thy think js the most important. This part of the test focuses on the candidate's ability to present basic ideas and organise a longer piece of discourse. 15Introduction Speaking Part Three The third part of the test is a discussion between candidates. The interlocutor outlines a scenario and provides prompts by way of black and white pictures or written, prompts to help the candidates. The candidates are asked to speak for about two minutes, The interlocutor will support the conversation as appropriate and then ask further questions related to the main theme. This part of the test focuses on the candidate's ability to interact appropriately using a range of linguistic skills. Preparing for the Speaking test Itis important to familiarise candidates with the format of the test before it takes place, by the use of paired activities in class. Teachers may need to explain the benefits of this type of assessment to candidates. The primary purpose of paired assessment is to sample a wider range of discourse than can be elicited from an individual interview. In the first part of the test, candidates mainly respond to questions or comments from the interlocutor. In the second part, candidates are given the opportunity to produce an extended piece of discourse and to demonstrate an ability to maintain a longer speech turn. In the third part, they are required to interact more actively, taking turns appropriately, asking and answering questions and negotiating meaning. To prepare for this part, itis a good idea to encourage students to change partners in class so that they grow accustomed to interacting with a variety of people, some of whom they do not know so well. For all parts of the test, students need to practise the exchange of personal and non-personal information, and prompt materials will be needed to help them do this. Teachers could prepare a selection of these for each part of the test. Students could discuss the materials as a class group prior to engaging in pairwork activities. Such activities would familiarise students with the types of interactive skills involved in asking and providing factual information, such as: speaking clearly, formulating questions, listening carefully and giving precise answers, Assessment ‘Throughout the test candidates are assessed on their own individual performance and not in relation to the other candidate. They are assessed on their language skills, not on their personality, intelligence or knowledge of the world. Candidates must, however, be prepared to develop the conversation and respond to the tasks in an appropriate way. Candidates are awarded marks by wo examiners; the assessor and the interlocutor, ‘The assessor awards marks by applying performance descriptors from the Analytical Assessment scales for the following criteria: Grammar and Vocabulary This refers to the accurate use of grammatical forms and appropriate use of vocabulary. It also includes the range of language. 16Introduction Discourse Management ‘This refers to the extent, relevance and coherence of each candidate's contributions. Candidates should be able to construct clear stretches of speech which are easy to follow. The length of their contributions should be appropriate to the task, and what they say should be related to the topic and the conversation in general. Pronunciation This refers to the intelligibility of contributions at word and sentence levels. Candidates should be able to produce utterances that can easily be understood, and which show contral of intonation, stress and individual sounds. Interactive Communication This refers to the ability to use language to achieve meaningful communication. Candidates should be able to initiate and respond appropriately according to the task and conversation, and also to use interactive strategies to maintain and develop the communication. 5 |* Showsagood depree |» Produces extended sreches | + 1s ineligible. + Anjcases and of contol of simple coflanguage despite some | © Intonation responds srammutical forms, and | hesitation is penerally approprisely. aompes some complex | * Contributions ace relevant appropriate © Maintains and etimmatical forme despite some repetition. © Sentence and word | develops the + Usesaxange of + Uses range of cohesive stress is generally interaction and appropriae vocabary | devices. accurately placed, egoriates towards to give and exchange + Individual sounds anoutcome with views on familiar are generally very little support. ropies, auticulated cleacy I. Performance shares features of Bands 3 and 5, 3 | © Shows a good degree © Produces responses which © Ismostly © Initiates and. ‘of control of simple are extended beyond short jmeligible, and responds ‘grammatical forms. phrases, despite hesitation. has some control appropriately. + Uses. range of + Conteibutions are mostly cf phonological | + Keeps the appropriate vocabulary | relevant, but there may be features at both interaction going ‘when talking about some repetition. urterance and word | with vey ele topes. + Uses basic cohesive devices levels prompting and suppor eee: Performance shares feateres of Banals 1 and I. *+ Shows sufiient control | + Produces responses which ae | * Is mostly ‘Maintains simple ‘of simple grammatical characterised by short phrases | intelligible, despive exchanges, despite forms and frequent hesitation, Limited coneeol some difficulty. Uses a limited range of | © Repeats information or of phonological © Requires, appropriate vocabulary | digresses from the topic. fearuces. prompting and total about familiar support topics, Perforinance below Band t, : 17Introduction ‘The interlocutor awards a mark for overall performance using a Global Achievement scale. 5 | * Handles communication on familiar topics, despize some hesitation, + Organises extended discourse but occasionally produces utterances that lack coherence, and some inaccuracies and inappropriate usage occur. 4 Performance shares features of Bands 3 and 5. 3. | * Handles communication in everyday situations, despite hesitation. © Constrmats longer utterances but is not able to use complex language excent in well-rehearsed itterances, 2 Performance shares fexeures of Bionls 1 and 3. 1 | © Conveys basic meaning in very familiar everyday situations, + Produces utterances which tend to be very short ~ wores or phrases — with frequent hesitation and pauses. 0 Performance below Band 1. Assessment for Preliminary is based on performance across all parts of the test, and is achieved by applying the relevant descriptors in the assessment scales. Gra Grading takes place once all scripts have been returned to Cambridge ESOL and marking is complete. This is approximately five weeks after the examination. There are two main stages: grading and awards. Grading 9 and results ‘The three papers toral 120 marks, after weighting. Each skill represents 25% of the total marks available. The grade boundaries (Pass with Distinction, Pass with Merit, Pass, A2) are set using the following information: ¢ statistics on the candidature ¢ statistics on the overall candidate performance « statistics on individual items, for those parts of the examination for which this is appropriate (Reading and Listening) ¢ the advice of the Principal Examiners, based on the performance of candidates, and on the recommendation of examiners where this is relevant (Writing) ¢ comparison with statistics from previous years’ examination performance and candidature A candidate’s overall grade is based on the total score gained in all three papers. Ic is not necessary to achieve a satisfactory level in all three papers in order to pass the examination. Awards The Awarding Committee deals with all cases presented for special consideration, e.g. temporary disability, unsatisfactory examination conditions, suspected collusion, etc, The Committee can decide to ask for scripts to be re-marked, to check results, to change grades, to withhold results, etc. Results may be withheld because of infringement of regulations or because further investigation is needed. Centres are notified if a candidate's results have been scrutinised by the Awarding Committee. 18Introduction Results Exceptional candidates sometimes show ability beyond B1 level. Candidates who achieve Distinction receive the Business English Certificate Preliminary stating that they demonstrated ability at Level B2, Candidates who achieve Merit or Pass receive the Business English Certificate Preliminary at Level B1. Candidates whose performance is below B1 level, bur falls within Level A2, receive a Cambridge English Certificate stating that they have demonstrated ability at A2 level. Candidates whose performance falls below Level A2. do not receive a certificate. For more information about Cambridge English: Business or any other Cambridge ESOL examination, write to: University of Cambridge ESOL Examinations Tel: +44 1223 553997 Hills Road Fax: +44 1223 553621 Cambridge CB1 2EU email: ESOLHelpdesk@ucles.org.uk United Kingdom. website: www.CambridgeESOL.org Jn some areas, this information can also be obtained from the British Council. 19Test 1 READING AND WRITING = 1 hour and 30 minutes PART ONE Questions 1-5 @ Look at questions 1-5. @ In each question, which sentence is correct? © For each question, mark one letter (A, B or C) on your Answer Sheet. Example: SboossouosODSEOoaLDNS When does Claudia Lang expect to arrive? elephone message A 9.30 B 11.30 Claudia Lang caught 9.30 fight — due laudia Lang caught ight — du e ipoe here 11.30 now, nat. 12.30. The correct answer is B, so mark your Answer Sheet like this: www.insure.net | EASY-TO-USE WEBSITE SPECIALISTS IN COMPANY VEHICLES COMPETITIVE QUOTES FROM A RANGE OF INSURERS: | ‘Use this website to A renew a vehicle insurance policy. B claim on your vehicle insurance. © find cheaper vehicle insurance. 20Reading 2 (BsioiarbuionNenager | [De nnn ‘This is Fastway’ first month dalivering our goods to corporate customers, Please compare expenditure with last month's. ‘What should the Distribution Assistant do? A work out if delivery costs have changed B change to a new delivery company C contact corporate customers about changes to deliveries PHOTOCOPIER Please loud paper in the correct direction ~ first check side of packaging for instructions. A Remove packaging to check directions on how to load paper. B Refer to information on the packaging to see how to load paper. © Load paper according to the instructions on the side of the photocopi Calling current managers and management trainees! Join the Corliss Institute for unlimited access to our management database swwweorlissinst.com Members of the Corliss Institute can use its information resources. ‘The Corliss Institute organises training for its members. Anyone can apply to become a member of the Corliss Institute. oop Mr Jin hae postponed today's meeting, Please phone his assistant on Thursday to make new arrangements, Sue ‘A MrJin’s assistant will contact Andrew to change the day. B The meeting with Mr Jin will now take place on Thursday. MrJin would like to meet at a later date. 21Test 1 PART TWO : Questions 6-10 Look at the list below. It shows a range of business books available from an internet bookseller. © For questions 6-10 on the opposite page, decide which book (A-H) each person needs. ® For each question, mark one letter (AH) on your Answer Sheet, © Do not use any letter more than once. THIS WEEK’S MOST POPULAR BUSINESS BOOKS | A New Technologies - companies to invest in B_ Great Answers to Difficult Interview Questions © Negotiating International Contracts | D Which MBA? A Guide to the Best Courses, E A Dictionary of Business Terms | F How to Sell your Products ( G The Perfect Project Manager | H_ Getting what you want in the office | 22Reading 6 Sandy Powell is finding the vocabulary on his international marketing course very demanding, and needs a suitable reference book. Ingrid Grieg-Gran would like a pay rise and is worried about how to approach her boss. Ram Banerjee is applying for a job in a new company and needs some advice about preparing for the selection process. Belinda Thomas is considering buying some shares in internet businesses fora project on her MBA course. Doreen Yip designs software for major companies and plans to expand her firm’s customer base. 23Test 1 PART THREE Questions 11-15 @ Look at the charts below. They show a manufacturing company’s production levels, the number of staff in its production department, and its average annual market share over a ten-year period. ‘© Which year does each sentence (11-15) on the opposite page describe? © For each sentence, mark one letter (A-H) on your Answer Sheet. # Do not use any letter more than once. Production levels and number of production staff BB Units produced roduction Staff 0008 280 on al 20 50 | sa 0 ia on 220 Tmo 0 Ero 200 2 720 290 5 770 260 m0 18 ri - 4 20 —+— Market share Annual average 24 Production staffReading While employee numbers rose and more units were produced than in any previous year, market share declined. In this year output increased despite staff cuts, but market share remained the same as the previous year. The workforce was smaller than the previous year, and neither output nor market share increased. Market share fell from the previous year’s level, and output was almost at its lowest for the period. Although fewer staff were employed than the previous year, output was higher and market share recovered to the level of two years earlier. asTest 1 PART FOUR Questions 16-22 © Read the article below about a takeover battle between a hotel chain and an investment company. # Are sentences 16-22 on the opposite page ‘Right’ or ‘Wrong’? If there is not enough information to answer ‘Right’ or ‘Wrong’, choose ‘Doesn't Say’. @ For each sentence (16-22), mark one letter (A, B or C) on your Answer Sheet. Unigroup Unigroup, the hotel chain, has company to postpone the meeting at recently announced that it will close which they will vote on Rockford’s its headquarters in London as part of offer. This will also give Rockford its attempt to reduce costs ahead of the chance to reconsider the package | its break-up. itis offering, parts of which were ‘The group, currently fighting off criticised by its own shareholders. a takeover bid from Rockford Rockford has maintained that | Investments, is keen to show Unigroup shareholders have given it shareholders it can save £100m as a friendly reception, but refused to part of its defence. It is also selling comment on its bid, currently worth hotels in London and several more 648p per share, in the US. Unigroup has started a ‘The battle increased last Friday when programme there for making staff Lideoey emmngecarenaptie redundant and is considering further ee comments a Rockford representative job cuts across Europe, to the Takeover Board about negative ‘Unigroup spent Friday putting had made about the company at a forward its arguments to press conference earlier that day. shareholders. It is understood that Rockford later apologised for winat its | the shareholders have asked the representative had said. Pe 26Reading The headquarters of Unigroup will close after the rest of the business has broken up. A Right B Wrong Doesn't say Unigroup is cutting costs to help persuade shareholders to reject a rival takeover bid. A Right B Wrong © Doesn't say Unigroup’s US staff who have already lost their jobs were senior managers. A Right B Wrong © Doesn't say Unigroup’s shareholders wish to delay their decision on Rockford’s proposal. A Right B Wrong © Doesn't say Rockford's shareholders support the offer their company is making. A Right B Wrong CC Doesn't say Itis believed Rockford will increase its bid if the current one looks likely to fail A Right B Wrong © _Doesn'tsay Rockford was reported for publicly criticising Unigroup, A Right B Wrong © Doesn't say 27Test 1 PART FIVE Questions 23-28 ‘ Read the article below about Contrast, a chain of sandwich shops. ¢ For each question (23-28) on the opposite page, choose the correct answer. © Mark one letter (A, B or C) on your Answer Sheet. _ Sandwich Queen In a surprise move, 33% of the shares in privately-owned British sandwich chain Contrast, were recently sold to King Coffee, the international coffee shop chain. ‘We could already afford to expand overseas,’ says Caroline Bell, Contrast’s Chairman, ‘but didn’t know the best way to do it. This way, we'll benefit from King Coffee's experience, while keeping the two companies’ brands and branches quite separate” Caroline Bell and Johnny Nash's first venture was to sat up a clathes shop ten years ago. Later they began selling sandwiches there, and then, inding sandwiches more profitable, gave up selling clothes. During this e Bell has been involved in every aspect of the business, including sandwich making and now heading the company, while Johnny Nash is the Chief Executive, With Nash responsible for day- to-day management, Bell can find time to concentrate on what she describes as the secret of their success: experimenting with different ingredients, to add to the menu. ‘We believe in doing what we do best,’ she says, ‘so we won't move into other fields. And our customers like ‘our friendly service, so we'll make | sure that doesn’t change.’ ‘One reason for the friendly service is that five times @ year, the shop managers spend a day at another branch serving customers, so that they don't forget what it's like for the sales staff. Senior managers, too, participate in this scheme. ‘t's great because you're in contact with both customers and staff,’ Bell says. ‘We considered introducing it for the whole workforce, but it was too difficult’ The company see their staff as key, and Bell is proud that most managerial appointments come from within the chain, ‘Some people think that companies need to bring managers in from outside, but we haven't found that. In fact we've done so well that there's a risk we'll stop trying, which would ruin Contrast. We would like to think that as long as sandwiches stay popular, we'll always be successful, but of course that isn’t true.” And will she always be the sandwich queen? ‘If | were just doing it for the money, | could sell out tomorrow and be rich. But what matters to me is that the people | work with think I'm doing a good job. I'll stay for as long as they think that, but | can’t imagine finding anything else more interesting.’ 2823 Reading Why has Contrast sold shares to King Coffee? A Itneeds the money to fund expansion abroad, B_ It hopes to Jearn how to move into foreign markets. € It wants to use the King Coffee name in other countries. How did Caroline Bell begin working for Contrast? A She was one of the people who started the company. B She joined the company as a sandwich maker. C She was appointed at senior manager level. Bells plan for the company is to A expand the range of sandwiches on offer. B_ move into new types of products. © _ improve the quality of the ingredients they use. What happens on five days a year? A Customers have the chance to talk to managers. B Managers go to a different shop to work C All employees work in another shop. What does Bell consider to be the biggest danger to the company? ‘A Most of the managers were promoted internally. B Sandwich shops are going out of fashion. © The management might relax their efforts. Bell says she would leave the company if she A lost the respect of colleagues. B made enough money. C became bored with the work. 29Test 1 PART SIX Questions 29-40 @ Read the article below about staff surveys. @ Choose the correct word to fill each gap from A, B or C on the opposite page. @ For each question (28-40), mark one letter (A, B or C) on your Answer Sheet. Staff Questionnaires Surveys are now an everyday part of business life. Most business people probably have a survey on their desk (29) to be completed. Companies fee! they have to collect information from their employees on (30) matters as job satisfaction, or their attitude (81) wc... team working, But (32) of real value is gained from these questionnaires, and in some (33) the surveys produce bad data, on the basis of which bad decisions are (34) For a start, many of the questions are too general, and (35) open to different interpretations. very high (36) people agree with the statement, ‘Knowledge-sharing is important (37) .. competitiveness? But a (38) ........0-focused question could produce better statistics: for example, "Is knowledge-sharing encouraged in your company?” In addition, research which was (39) .. ‘out at one university shows that questions about job satisfaction get different responses on different days, depending on (40) . the employees fill in the questionnaire on a Monday or a Friday. 308 8@ e838 8 > > Pp bP Pp > he > > wait such at ‘one times done either amount for more carry what waited many to any cases made however percentage about much carried why Reading waiting enough by little occasions found therefore quantity through mainly carrying whether 31Test 1 PART SEVEN Questions 41-45 e Read the letter and the email below. © Complete the form on the opposite page. ® Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet. Dear Ms Fisher | have just returned from an extended sales trip in Singapore, and | saw your advertisement for a marketing manager, published in Business Week on 18 April. | am based in the sales office of my company in Canada, and currently hold the post of Senior Representative. | have wide experience of overseas markets and speak three languages. Yours sincerely, Erica Simon (Encl. CV} 52k Car | Jack, please fill out an interview form for this applicant. Our deadline was 10 May, and she applied late, but her CV looks good, so I'm going to fit her in on 31 May. I'll let you know the time later. I'm seeing each applicant individually at the Milford Hotel first, then bringing them all back here to the conference room for a reception. 32INTERVIEW FORM Full name of applicant: Job vacancy applied for: Date of interview: Time of interview: Place of interview: Applicant's employment derails Location of applicant’ present workplace: a1) (42) (43) Reading 33Test 1 PART ONE Question 46 e You are about to go to a meeting and you want your assistant to make an urgent phone call to a customer. © Write a note to your assistant Clare which you will leave on her desk: saying who she should call © giving her details of what to say telling her where she can find the information she needs. © Write 30-40 words on your Answer Sheet. Clare 34Two lestion 47 Read this part of a letter below from Ben Dawson, the Marketing Director of a business software company. You expressed interest in our software range at the recent Capital Computer Show. We believe you may also be interested In our latest products: + Accounting Magic™ makes your book-keeping easy + Customer Call™ is a user-friendly datarase We would be delighted to demonatrate these products either at cur premises or in your own workplace. tea letter to Mr Dawson: asking for a product demonstration at your workplace explaining why you are interested in one of the products telling him which staff from your company would like a demonstration ‘suggesting a possible date. ite 60-80 words on your Answer Sheet. not include any postal addresses. Dear Mr Dawson Writing 35Test 1 LISTENING = Approximately 40 minutes (including 10 minutes’ transfer time) PART ONE Questions 1-8 * For questions 1-8, you will hear eight short recordings. © For each question, mark one letter (A, B or C) for the correct answer. Examp! When were the machine parts sent? Thursday 3rd The answer is A. Mond: Tuesday ais ‘st A B c © After you have listened once, replay each recording. 1 When should the woman phone Mr Hashimoto? A B c 2 Which chart shows graduate recruitment for this year? R= Research S= Sales E= Engineering 36Listening What do both speakers think the company needs to review? A prices B quality © delivery times Which graph is the speaker referring to? Company snare pices in pence Company share pcos In pence Company share prices in pence 0; 280 250 0 200 200 180 150. 160. 0. 100. 100: 0. 50. 0 ° o ee aM 4 Aw 4 A B c What is the subject of the seminar? Communication Skills B Time Management C Recruitment Strategies Which number should you press to discuss payment? A c What does the woman want information about? am B c 37Test 1 8 What does the man order? a! ALE SsListening PART TWO. jestions 9-15, # Look at the notes below. Some information is missing. You will hear a man leaving an answerphone message about electrical goods. For each question (9-15), fill in the missing information in the numbered space ing a word, numbers or letters. ‘After you have listened once, replay the recording, ew Company name: (9) Contact name: (10) Roger Phone number: (1) o¢73 (12) onan Artdge/ freeter brochures (13) wa price lists of (14) (15) 39Test 1 PART THREE, sid Questions 16-22 e Look at the notes from a staff meeting in a department store. © Some information is missing. © You will hear a talk by the store manager. For each question (16-22), fill in the missing information in the numbered space using one or two words. © After you have listened once, replay the recording. STAFF MEETING HELD ON 8 JUNE Mame of news Assistant Manager (16) Amanda ... Sportswear Department. Promotion opportunities (17) Steckroom aleus (18) improve stock handling Design Team staff training - subject (19) vestt From: (20) date: (21) 13th Subject of talk (22) well 40Listening PART FOUR, Questions 23-30 # You will hear an interview with Michael Wright, a managing director, talking about his company, ALC. ¢ For each question (23-30), mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording. % Michael’s company first started in business A producing parts for lorries. B doing lorry repairs. € building special lorries for clients. Michael joined ALC because he wanted to A continue as an engineer. B run the production department. © bea director. Atthe time Michael became a director, ALC was A doing good business. B buying new equipment. C negotiating a contract. Michael suggested that the company should change its production methods. B aim to take over its biggest rivals. C increase its production rate. One of the reasons ALC started producing ambulances was because A acustomer had asked it to. B the company already had a good design. © the market for ambulances was fairly stable. When it started producing ambulances, ALC’s main problem was A competing with another company. B__ having to cut its prices. © losing a contract. 41Test 1 29 Michael feels ALC is unusual because the directors A. are responsible for marketing the products, B have little contact with managers. © work on the production line. 30 Now ALC is aiming to A improve its cash flow. B recruit more staff. C do more training. You now have 10 minutes to transfer your answers to your Answer Sheet. 42Speaking SPEAKING 12 minutes SAMPLE SPEAKING TASKS PART ONE Inthis part, the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions. PART TWO. Inthis part of the test, you are asked to give a short talk on a business topic. You fave to choose one of the topics from the two below and then talk for about one minute. You have one minute to prepare your ideas. A: What is important when . . .? Starting a new job © Arriving on time © Visiting all departments © Wanting to learn B: What is important when . . 2 Showing goods at a trade fair Location of trade fair © Cost Number of visitors 43Test 1 PART THREE \n this part of the test, the examiner reads out a scenario and gives you some prompt material in the form of pictures or words. You have 30 seconds to look at the task prompt, an example of which is below, and then about two minutes to discuss the scenario with your partner, After that, the examiner will ask you more questions related to the topic. For two or three candidates. Scenario I'm going to describe a situation. ‘The retail company you work for is planning to improve its internet website, Talk together for about 2 minutes* about some of the things the company could add to the website and decide which three are most important. Here are some ideas to help you. A minutes for groups of three candidates Prompt materi fee NA Cor job vacancies information about new products online order service information about senior managers location of branches } company history customer feedback eovccee 44Speaking n questions # Can you think of any other things the company could include on its website? (Why?) '* Do you think all companies need to have a website? (Why?/Why not?) Do you think there are any disadvantages for a company of having a website? (Why?/Why not?) ¢ Would you like to work in designing websites? (Why?/Why not?) # Do you think company websites should be in different languages? (Why2Why not?) 45Test 2 READING AND WRITING 1 hour and 30 minutes PART ONE Questions 1-5 © Look at questions 1-5. In each question, which sentence is correct? © For each question, mark one letter (A, B or C) on your Answer Sheet. Telephone message A 9.30 Claudia Lang caught 9.30 fight — due Bo 11.30 c 12.30 here 1.30 now, not 1250, iLe ABC When does Claudia Lang expectto arrive? | ‘Te avoid loss of information during the predicted overnight power cut, please remember to shut down IT equipment ‘The purpose of this message is to A remind staff about the installation of new computers. B__ instruct staff to switch off their computers. C warn staff of a possible computer virus. 46Reading Peter's PA rang — please ensure the report is completed within the week and given to departmental managers to circulat A Jan should finish the report by Friday and send it to department managers. B Liz must check that the department managers have done their reports by Friday. © Peter wants department managers to read the report by the end of the week, Invoices issued within 7 days of receipt of order form. Please settle account within 7 days of receiving goods. Clients should pay within a week of A receiving their bill. B placing their order. © obtaining their purchases. Amazing New Products Manufacturer needs UK and overseas distributors for hi-tech products with tuge sales potential worldwide. Generous commission rates. A Worldwide distributors looking to expand are needed for hi-tech products. B Distribution company requires new hi-tech products to meet customer demand. C Established distribution company for hi-tech products offers generous ion to sales staff. ‘When sending in this month's figures to Finance, include additional cost of hiring temporary statf over holiday period. This email asks Department Managers to A inform Finance of extra employment expenses. B take on extra staff to cover vacation times. send reports to Finance by the end of the month. 47Test 2 PART TWO Questions 6-10 @ Look at the list below. It shows companies that provide services for export businesses. ¢ For questions 6-10, decide which company (A-H) each person on the opposite page should contact. @ For each question, mark one letter (A-H) on your Answer Sheet. # Do not use any letter more than once. COMPANIES PROVIDING SERVICES FOR EXPORT BUSINESSES A Cabot Services - language training and interpreters B__ Belfor Ltd — legal advisers in import/export business © TLS Co—experts in packing and shipping valuable goods D Palin Consultants - marketing advice for international business E Mentex Worldwide — insurance for exporters F __Pieiffer Investment Finance — loans for expansion abroad / G Proteus Global — advertising agency { \ H__ Beilen Co ~ training consultants with worldwide business \ experience 48Reading Margit Schumann runs a translation agency and wants to employ a company to help her research the needs of potential clients abroad. Per Svensson has a distribution company, and wants information on the customs regulations of the countries it exports to. Lin Yao needs to borrow money to extend the se company to a wider international market. 's of her advertising Sanders Insurance Co is expanding, and needs a course on the corporate culture of the countries where it will operate. Ronan Pate Ltd, clock-makers, is looking for a specialist firm to handle the worldwide transportation of its goods, as required by its insurers. 49Test 2 PART THREE Questions 11-15 © Look at the charts below. They show the performance rating, as marks out of 20, that a supermarket chain gave to eight of its suppliers, over a four-year period. ® Which supplier does each sentence (11-15) on the opposite page describe? © For each sentence, mark one letter (A-H) on your Answer Sheet. # Do not use any letter more than once. Performance Rating of Suppliers Wovaity — Mvsivery A 27 B 2% 18 fp __. ———— 10} 10 i 5 5 ' ° of 7 “+ 2004 2005 * 2006 * 2007 2004" 2005" 2003." 2007 c D 20 - 15 10 5 2004 "2005" 2008 * 2007 — 2-——______ F 20) ——_______ 15 16 10 10 5 5 ° : ° zoo’ 2005" 2006 * 2007 G 2-——_____ H 20, 61+ 18 10 10 5 5 o ‘ ° : 308” 2005 ” 2006” 2007 2004" 2005 "2008 "2007 104” 2005, 20 20 2008 "2007Reading In 2005, this supplier's rating for delivery briefly overtook its rating for quality but then fell back for the rest of the period. This supplier's rating for delivery peaked in 2008, when quality continued to be given its highest rating for the period, although this performance level was not maintained. This supplier's quality and delivery both made progress after falling in 2005, although they failed to equal their levels of the opening of the period. This supplier's rating was lower for delivery than for quality throughout the period, and the gap between the two categories was smallest in 2005, becoming wider the following year. The overall trend in rating for this supplier's quality and delivery was downward, with neither category showing improvement in any year. 51Test 2 PART FOUR Questions 16-22 © Read the article below about the importance of communication skills. © Are sentences 16-22 on the opposite page ‘Right’ or ‘Wrong’? If there is not enough information to answer ‘Right’ or ‘Wrong’, choose ‘Doesn't say’. © For each sentence (16-22), mark one letter (A, B or C) on your Answer Sheet. COMMUNICATION SKILLS People are often offered 2 job because of their technical skills. However, as they propren in a somipany they-aait thane abily to commusizare oh ofsers beconrs more and more significant, Nevertheless, experts with good technical knowledge rarely | sueceed in explaining details of their work to non-specialists. | Immediately after leaving college, Jane Burton became a food technician at Roston International. Ten years later, after joining a competitor to take up the position of training manager, she found that her communication skills were limited, In my first week had to make a presentation about food testing in front of 300 staff,’ she recalls. ‘They were bored for the whole time, mainly because | had no idea how to do it. This experience made me realise that I needed to enrol on a course in communication skills, and now I can happily speak to any group, on any subject, | prepared or even unprepared. The more speaking you do, the easier it gets.” In toclay's fast-moving world of electronic communication, people also need to be able to express their choughts clearly in writing, In all companies, though, the importance of the spoken word remains unequalled for ensuring that things get done. | 52Reading 16 According to the article, the importance of commu are promoted. A Right B Wrong € Doesn't say 7 According to the article, people with technical skills often have difficulty talking clearly about their work. A Right B Wrong Doesn't say Jane Burton has spent all her working life with the same company. A Right =B Wrong Doesn't say ‘The audience for Jane's first presentation included experts in the subject. A Right = B Wrong © Doesn't say Jane felt her first presentation failed because of her lack of training. A ight B Wrong C Doesn'tsay Jane always needs to plan carefully before speaking to a group of people. A Right B Wrong CG _Doesn'tsay According to the article, poor writing skills among staff have an effect on company growth. A Right B Wrong C Doesn't say 53Test 2 PART FIVE Questions 23-28 @ Read the article below about changes that a hotel chain is making. © For each question (23-28) on the opposite page, choose the correct answer. © Mark one letter (A, B or C) on your Answer Sheet, 54 Henderson looks ahead Henderson owns and operates 150 hotels in major cities of the Asia-Paci region, In some locations, tourism has long been an additional source of guests, through the company close links with foreign travel providers. However, the company mainly targets the corporate sector, that is, business people whose expenses are met by their employers, Henderson's experiment of signing business agreements with North American companies within its own sector — by which each side recommends the other's hotels to its guests —is also proving successful, and Jooks likely to continue. Henderson hotels are reasonably profitable, and like most of its rivals, the company is able to pass on rising overheads to its customers. While guests are becoming more demanding, Henderson hotels are of a high enough standard for the great majority to be satisfied, There is increasing competition, however, from unexpected sources, such as airlines. This has led the Board to carry out a review of its marketing strategies, in an effort to locate new competitive strengths. ‘The company has. system of negotiating room discounts with its largest corporate customers, Henderson intends to change this, as it has the disadvantage of providing savings for those customers rather than for the guests themselves. In addition, as several major organisations have discontinued central booking of hotels, Henderson now has to build relations with a larger number of customers, who each provide ewer guests for its hotels. Although this takes time, the total number means that the effort is worth making. In order to maintain its market share, Henderson has followed the path taken by other global hotel companies in certain respects. Rooms and restaurant menus are duplicated company-wide, so guests can be absolutely sure of what to expect, wherever they find themselves. Unlike some chains, though, Henderson gives its hotel managers complete responsibility in particular areas, such as stalf training. ‘The company has already made some decisions as a result of the strategy review. A computer database will be created, to include guests! preferences, for instance for smoking or non-smoking rooms, As facilities are already of a high standard, changing these is not seen as urgent. On the other hand, stuif recruitment processes are currently under careful review to make sure that only very good applicants are accepted. despite differences in local conditions and laws. ‘This brief description shows how one company is trying to increase its profitability ina very competitive sector.Reading % Which of these is a new activity for Henderson? A co-operating with other hotel chains B providing services for business guests getting bookings through travel companies Why has Henderson decided to review its marketing strategy? A Guests expect a higher level of service than it provides. B The cost of running hotels is rising very fast. © _ tis facing challenges from new directions. Why does Henderson want to change the discount system? A It does not encourage small companies to negotiate. B__ Itdoes not attract the expected number of guests. © Itdoes not benefit people staying at the hotels. other hotel chains, Henderson places great stress on the value of staff training. ensures that certain facilities are the same in all its hotels. establishes rules for every aspect of its hotel managers’ work. {1 What decision has Henderson made? A to increase the number of staff it employs B toimprove the range of facilities it offers G _ tostore personal information about guests This article was probably written for A an in-house magazine for hotel staff. B a book of case studies for business students. © a brochure for Henderson's corporate customers. 5STest 2 PART SIX Questions 29-40 @ Read the company profile below about a retail group. ¢ Choose the correct word to fill each gap from A, B or C on the opposite page. © For each question (23-40), mark one letter (A, B or C) on your Answer Sheet. The Arne Group | The Arne group consists of a large number of retail stores, The organisation employs 19,500 people and had total sales last year of $2.5 bn.The main areas we trade (29) «nuns are books, stationery, newspapers and magazines. But 0) an average department store will usually stock around 10,000 lines, our major stores offer a range in (31) of 45,000. | @2) business we operate seeks to be a market leader, (33) the overall goal being to boost shareholder (34) We always focus 01 35) the very best service to our customers, which we believe puts the business in (36) . trong position for the future, @7) some disappointing sales figures, our profits have continued to grow. (38) slast year we were forced t0 (39) sums the decision to close several smaller stores. (40) ..c.n.- came as a result of a detailed review of our cost base. 568 6 8 8 8% 8 & & BB to whereas increase Every by rate delivering the Despite Equally make These in whether majority Many through price sending a Except However do This Reading for whenever excess All with value issuing one Since Therefore have They 57Test 2 PART SEVEN, ‘e Read the memo and the advertisement below. @ Complete the form on the opposite page. ‘@ Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet. MEMO. To: Alan Smith From: — Maria James Date: 16 May Subject: Travel form Ineed to attend this conference at the London Business School - the one on Advertising was fentastic. I'm leaving on the 26, but \ can’t make the last day as {'m flying back early that morning, {t makes sense to fly to City Airport rather than Heathrow Airport. As the university accommodation lacks the facilities | need, Ill try the Sunly Hotel. Could you complete my travel form for me, and send it to Paula Costa in the Travel section? I'm away till Monday. Thanks. London Business School presents 2008 International Marketing Conference 27-29 August Accommodation £65 per night in the university rooms For more information, contact Lee Chang. ee 58TRAVEL REQUEST FORM Full name of Traveller: (41) Title of Event: Destination Airport: (43) Date of Departure: Airline: Cost of Flight: Date of Return Journey Accommodation: Cost of accommodation:Test 2 PART ONE Question 46 Your company is planning to move to new premises in the Alpha Business Centre and you want to inform staff of this. © Write an email to all staff: © giving the company’s reason for moving @ saying when the move will be @ telling them how to get more information. © Write 30-49 words on your Answer Sheet. Planned move to Alpha Business Centre iWriting Two iestion 47 ) Read part of a letter from a magazine publisher, Madeleine Carson. We are including a series of articles by business people in our newly launched magazine Business First, and we wish to invite you to write a short article for us on a business topic of your choice. Write a letter to Madeleine Carson: ‘saying how you fee! about the invitation to write the article «saying which business topic you would like to write about explaining why you think this topic is important asking her when the article needs to be ready. Write 60-80 words on your Answer Sheet. ‘not include any postal addresses. Dear Ms Carson 61Test 2 LISTENING Approximately 40 minutes (including 10 minutes’ transfer time) PART ONE Questions 1-8 For questions 1-8, you will hear eight short recordings. @ For each question, mark one letter (A, B or C) for the correct answer. Example: Who is Emily going to write to? A the staff B_ the supplier | C the clients ee answer is A. © After you have listened once, replay each recording. 1 When will the component arrive? A Tuesday afternoon B Wednesday morning Wednesday afternoon 2 What will the customer pay for the printer? A £315 B £350 Cc £375 62Listening 3 When will the woman call Miss Takemura? 4 Why are many staff not in the office? A They are at a conference. B_ They are on holiday. © They are off sick. § Which pie chart is correct? (Philippines {J China Wi Korea ve § Who is going to take the visitor for lunch? A Jane B Peter © Robert 63Test 2 7 Which chart is correct? 000 units 35. 30 25 20 15 0 5 o Jan Fab Mar A 8 What is the man worried about? A last year's sales figures B the cost of employing staff © the profit forecast 64 Jan Feb Mar 000 units 35 30 2 20 16 0Listening Look at the notes belo Some information is You will hear a woman telephoning about a missing stationery order. For each question (9-15), fill in the missing information in the numbered space sing a word, numbers or letters. iter you have listened once, replay the recording, Staker Office & Stationery Supplies Ltd. (9) z oe Insurance Address: (10) IS reesccettnctnnteretteneee HOUSE, Borough High Street wtbmkurst | Postcode: (1) Delivery due on: (12) or Cctober | Items not arrived: (13) . packs At paper Total order price: (14) £ New delivery on morning of: (15) October 65Test 2 PART THREE Questions 16-22 @ Look at the notes below about an IT project. ‘ Some information is missing © You will hear part of a talk by the director of a hotel to his managers. © For each question (16-22), fill in the missing information in the numbered space using one or two words. © After you have listened once, replay the recording. East Rock Hotel IT Project Original purpose - to use internet for (16) Stage | Web page with similar (17) Stage 2 Site developed to include (18) Date site went online: (19) Two new functions: + sends to clients (20) * allows clients to book online (shows floor plans and (2) Stage 3 Possible to send out (22) electronical to brochure activities 2003 every month ordine 66Listening FOUR westions 23-30 + You will hear a conversation between a manager, Ann Williams, and a staff representative, Bill Jones, about changes at their company, For each question (23-30), mark one letter (A, B or C) for the correct answer. Ailer you have listened once, replay the recording. What change was made to the canteen? A The company hired a new chef. B The opening hours are longer. © Thecanteen was repainted. Why are staff still complaining about the canteen? A The food is sometimes cold. B The prices are very expensive. The furniture is uncomfortable. ‘The company now wants to pay the factory workers A weekly. Bevery fortnight. C€ once a month. What do the factory workers think about changes to how they are paid? A They are angry. B They have no view. © They are happy. ‘The staff are keen on having sports facilities because they A. could do sport with their families at weekends. B want something to do at lunchtime. © would like to be fitter and healthier. The MD dislikes the idea of a sports centre because he thinks A it would cost too much. B_ only a few staff would go there. © itwould take a long time to build. 67Test 2 29 What other facilities do both the MD and the workers agree on? A astafftibrary B aswimming pool G accommodation for new staff 30 How will the company decide what facilities to have? A The manager will give everyone a questionnaire. B The manager will offer staff choices to vote for. The manager will talk to reps from each department. You now have 10 minutes to transfer your answers to your Answer Sheet. 68Speaking SPEAKING 12 minutes Sea ia OCR PART ONE inthis part, the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions. PART TWO inthis part of the test, you are asked to give a short talk on a business topic. You heve to choose one of the topics from the two below and then talk for about one minute. You have one minute to prepare your ideas. A: What is important when . . .? Choosing between two products © Price © Quality Manufacturer B: What is important when . . .? Recruiting a new manager © Experience © Qualifications @ Personal qualities 69Test 2 PART THREE In this part of the test, the examiner reads out a scenario and gives you some prompt material in the form of pictures or words, You have 30 seconds to look at the task prompt, an example of which is below, and then about two minutes to discuss the scenario with your partner. After that, the examiner will ask you more questions related to the topic. For two or three candidates Scenario _ Pim going to describe a situation. | ‘The company you work for wants to reduce costs by cutting some of the things it provides for staff. Talk together for about 2 minutes* about some of the things the company could do, and decide together which three | things the company should stop providing. Here are some ideas to help you. | A minutes for groups of three candidates Prompt material een Reem ORC) @ language training for all members of staff © company cars for all managers @ first-class travel for senior staff cheap meals in staff canteen © free coffee and cold drinks all day @ free parking | © staff parties 70low-on questions Speaking ‘« What other things can companies do to save money? (Why?) ‘¢ Do you think that employees should be asked for their opinions when changes like this are made? (Why?/Why not?) ‘¢ What can staff do to save money for their company? (Why?) ‘¢ Can it sometimes be a bad idea for @ company to reduce its costs? (Why?Why not?) ® How do you think companies can manage time more efficiently? ATest 3 READING AND WRITING $1 hour and 30 minutes PART ONE Questions 1-5 @ Look at questions 1-5. @ In each question, which sentence is correct? © For each question, mark one letter (A, B or C) on your Answer Sheet. Example: A Members of the Corliss Institute can use its information resources. The Corliss Institute organises training for its members. © Anyone can apply to become a member of the Corliss Institute. Calling current managers and management trainevsl 5 Join the Corliss Institute for unlimited access to our management database wow.corlissinet.com The correct answer is A, so mark your Answer Sheet like this: Peter Ray called — he's cancelled Thursday's meeting because hie report isn't ready. Please return his call. liz What should Peter do? A getin touch with Ray B return the report to Ray C__putoff the meeting with Ray[Supervisors Production Line 2 will shut down for routine maintenance during the night shift. Alternative work will be provided for affected operators. Reading Some of the factory equipment has broken down There will be temporary changes for some production staff. Some night-shift workers should not report for duty. omp Interlec managers’ loss of confidence in their CEO results in several directors’ resignations — board considers CEO's future. GLICK HERE FOR FULL STORY “—) ( A The CEO of Interlec resigned because of a loss of confidence in his leadership. B_ The board of Interlec is deciding whether to appoint a new CEO or not. C The management of Interlec is dissatisfied with both the board and the CEO. BUSINESSES FOR SALE BUSINESS OPPORTUNITIES BUSINESS SERVICES, To advertise in these sections of the newspaper, Tel: 745890 Ring this number to ‘A purchase an existing business. B obtain information about business opportunities. puta business on the market. Delivery is normally wi additional payment of £20. 7 days, but next day deliveries are possible for an A Payment of £20 will be requested the day after deliveries are made. B For £20 extra, delivery can be made the day after placing an order. © The additional £20 charge must be paid within 7 days of delivery 73Test 3 PART TWO ‘Questions 6-10 © Look at the list below. It shows some of the stands at a trade fair. © For questions 6-10, decide which is the most suitable stand (A-H) for each company on the opposite page to visit. © For each question, mark one letter (A-H} on your Answer Sheet. © Do not use any letter more than onee. TRADE FAIR | A Printing services: bulk stationery and publications ) B_ Promotional gifts: wide range of samples for inspection | C Protective clothing 10 meet legal standards D Vehicles and premises: signs made to order E Conferences and exhibitions: portable displays for hire or purchase F e-Commerce: website design and maintenance G Modular workplace desks and units for adaptable assembly | H_ Corporate hospitality: sporting and cultural events 74Reading Sterts Industrial Workwear wants to advertise its products more widely, so plans to have its brand name displayed on the lorries it uses. Manufacturer Werder Schmidt wants brochures and leafiets produced showing the designs for its new range of office furniture. Marketing consultants Pradesh & Co are hosting a weekend seminar for some major clients, and want to subcontract arrangements for the social programme. Herman & Valdo, a firm of (T consultants, wants some mouse mats with its company logo on them to send to its corporate clients. Folters UK is a distribution agent, and needs appropriate footwear for drivers following new Health and Safety regulations, 7STest 3 PART THREE Questions 11-15 Look at the chart below. It shows a manufacturing company’s sales in three of its regions, and average sales for the company over a nine-month period. © Which month does each sentence (11-15) on the opposite page describe? © For each sentence, mark one letter (A-H) on your Answer Sheet. © Do not use any letter more than once, GRC Manufacturing Monthly sales in 3 regions 600 sm Scotland mmm England = Weles 500 —* Average 400 300 sales £000s 200 100 76Reading Scotland showed a decrease in sales from the previous month, unlike Wales, which made a slight improvement, and England, where sales overtook the other regions. Wales recorded the same results as the previous month, but both Scotland and England improved, increasing the average sales figures, Although England's sales dropped, those for Wales recovered, reaching their highest point of the period so far, and resulting in an increased average figure. Scotland saw a decline in sales, as did England, while there was no change in Wales. Though Wales and England maintained their levels of sales, average performance was down because the figures for Scotland had declined considerably. 7Test 3 PART FOUR ‘Questions 16-22 © Read the article below about a new service offered by an airline called Fleetair. @ Are sentences 16-22 on the opposite page ‘Right’ or ‘Wrong’? If there is not enough information to answer ‘Right’ or ‘Wrong’, choose ‘Doesn't say’. For each sentence (16-22), mark one letter (A, B or C) on your Answer Sheet. Good News for Air Passengers Fleetair discovered from its recent survey, that what many of us want as we fly around the world is inereased personal space at an affordable price. In response, the airline has created a new class of travel, specially designed for cost-aware business passengers, which is priced closer to an Ecortomy than to a Business Class fare, Called Company Firs, the service closes the gap between Business and Economy by offering extra leg room and menu choices, as well us individual business facilities such as in-seat laptop points and telephones, With double the hand-luggage allowance of Economy, equal to that of Business 78 Class, the Company First cabin allows business travellers to work and rest more effectively, so delivering them to their destination not only fresh, but also up to date with their work, Fleetair also expects that once business travellers have experienced the benefits of Company First, they will want to move up from economy travel for their holidays too, And if you're short of time, you can avoid airport queues by making use of telephone check-in, and electronic self-service check-in machines and fast baggage-drop at major airports.16 Reading Fleetair carried out market research into passenger requirements. A Right B Wrong © Doesn'tsay Company First costs the same as Economy Class. A Right 68 Wrong GC Doesn'tsay Company First customers get the same standard of catering as those in Business Class. A Right B Wrong CG _ Doesn't say Passengers in Company First are allowed less hand luggage than Business Class passengers. A Right B Wrong € Doesn't say There is a special arrivals lounge for Company First passengers. A Right B Wrong Doesn't say Fleetair hopes that travellers will use Company First for both business and leisure purposes. A Right B Wrong © Doesn't say Company First provides a way for passengers to reduce waiting time at airports, A Right B Wrong CC _ Doesn'tsay 79Test 3 PART FIVE Questions 23-28 © Read the article below about an entrepreneur who started a company making equipment for fitness centres. ® For each question (23-28) on the opposite page, choose the correct answer, ® Mark one letter (A, B or C) on your Answer Sheet, TECHNOFIT When Hiro Morabito benefit from exercise if it centre for the promotion founded TechnoFit, a was painful, and customers _ of healthy lifestyles. R&D manufacturer of gym were not prepared to buy is always at the top of Hiro equipment,he took ahuge the machine, Morabito’s agenda and this tisk by opposing the current means looking for ways to idea that exercise machines However, he continued to help people enjoy exercise should be designed only to. push the theory that gyms He believes that customers build up physical strength, should promote general today expect gyms to be He cxeated his business health, and it paid off, places that are pleasant for round the belief that it was Consumers began to accept the senses as well as good less important for people his ideas and he came to for the body. His company to be strong than to be be seen as an innovator. has now opened several generally fit. At first, he was TechnoFit was not just fitness centres, equipped with not taken seriously by his another company making the TechnoFit machines. These competitors in the industry, sort of machinery you could are attractive to look at and who thought his ideas could find in any gym—they were _ operate smoothly and quietly. not work. selling something original The equipment is made of and they were able to create atop quality materials that are In the early days, Hiro niche in the market, pleasant to touch, and the air Morabito made some in the centres is kept fresh. mistakes, He invented Ten years on, Hiro Morabito equipment that was at the _isslill experimenting and ‘ViLalways remain time highly innovative in researching, His most committed to the health its technology —itexercised recent activities include the —_of the body,’ says Hiro the body in a way that ‘TechnoFit Senator project, Morabito, ‘and I don't was very comfortable for designed to improve life for regret that I've dared to be the user. TechnoFiit had people with sports injuries different in my approach to invested a lot of effort in and for older people who the fitness business, A lot of research and development _have difficulty walking. companies are now copying of the product. But this He isalso developing a what TechnoFit does, and was siill a time when people ‘Health and Fitness Park’ in. this shows that the hard believed they could only California as an international work was worthwhile.” 80Reading 23 Why did the fitness industry fail to take Hiro Morabito seriously? A He was starting a business in a competitive market. B_ He had no experience of producing fitness equipment. © He did not agree with the current attitude towards fitness. 24 What mistake did Morabito make in the early days of TechnoFit? A He launched a product that did not work efficiently. B He introduced a product before the market was ready. C He used technology that was seen as being out of date. 2% Eventually Morabito was successful because he A found customers who were willing to try something different. B adapted his designs to the changing needs of the public. C created a new market by using innovative sales mathods. 2% Recently Morabito has been involved in ‘A purchasing a company that owns a fitness centre in California, B developing a programme for people who have problems moving. © doing research into healthy lifestyles practised by different nationalities. 21 How does Morabito attract customers? A He creates a nice environment in the fitness centres. B He locates the fitness centres in pleasant surroundings. © He frequently upgrades the equipment in the centres. 2% What is said in the last paragraph about Morabito’s present situation? | A He intends to work less hard in the future. B He feels satisfied thet his ideas have become accepted. € He is concerned that competitors are copying TechnoFit's products. 81Test 3 PART SIX Questions 29-40 © Read the text below about the media group Chrysalis. © Choose the correct word to fill each gap from A, B or G on the opposite page. ‘© For each question (23-40), mark one letter (A, B or C) on your Answer Sheet. POSSIBLE SALE OF PART OF CHRYSALIS Fund manager Schroders is the largest shareholder in the media group Chrysalis. Schroders, (23) has increased its share in the group to 24%, wants Chrysalis either to separate its radio and publishing division (30) .. to sell its publishing division altogether and focus its attention (31) . radio, However, the founder of Chrysalis, Chris Wright, is (32) to sell the publishing business, as he believes it is (32) very well. Some business analysts disagree with Wright. They note that Chrysalis was (24) .. a favourite company in the media sector, but it has suffered from poor results in its radio division. Despite (38) ... a large number of changes, Chrysalis has fallen (38) its competitors in the fight for listeners. Investors are aware that Chrysalis (37) its third profit warning in five months in January. It may be difficult for (38) to continue supporting the company, according to one analyst. He adds that Chrysalis were divided into two companies, part would have a much higher value. 82that or with rejecting performing yet introducing after informed them if any which so in preventing acting once introduced behind noticed us unless each Reading what but on refusing serving ever introduce under announced it although all 83Test 3 PART SEVEN Questions 41-45 « Read the memo and the advertisement below. * Complete the booking form on the opposite page. ‘= Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet. Masson Ple MEMO To: Alyson Hampton From: — John Kelly Date; 11 May 2009 Subject: September exhibition Peter Klein cannot make this, so I'd like you to go in his place. | think both myself and David Lister also need to be there. As you're going to be away for a couple of weeks, you'd better ask them to send the details to me. We're a member of the Association, s0 it'll be cheaper. We need a stand near the entrance; it'll be better than in the middle. Get the biggest available, and we'll also need four shelves. Can you book this by the end of the week, please. Associ n of Steel Producers: 2009 Exhibition 12-15 September Dubt Registration fees Full fee Member - 500 Non-member ~ 525 Fee if booked before 31 May Member — 465 Non-member — 490 Fees include cost of stand and admission for up to four delegates per company. Stands Typeofstand Size Alpha 3mx6m Beta 5mx10m Delta 6mx12m For position, see enclosed map. For further details contact: ON “Ripa ee 84Reading ASSOCIATION OF STEEL PRODUCERS BOOKING FORM 2009 EXHIBITION Company name: Masson ple Number of delegates: Three Full name of contact person: (41) ‘Type of stand requi (42) Position of stand: (43) ditional requests: (44) Hease supply Registration fee payable: (45) 85Test 3 PART ONE Question 46 © Your department has been given a special budget to replace some o| equipment. © Write an email to all staff: e telling them how much money is available © suggesting which equipment to replace saying why you think this equipment should be replaced, ‘¢ Write 30-40 words on your Answer Sheet, pecial budget for new equipment — 86Writing Two ion 47 Read part of a letter below from Ms Zhang, inviting you to give a presentation at a careers conference she is organising. We would like to invite you to give & presentation at our Careers Conference for university leavers. The dates are 14 and 15 July. We would be grateful if you could talk for shout 10 minutes on why a caroor in your company is an exciting opportunity for graduates. A summary of your presentation for our conference programme would also be very useful. Please advise us if you are able to accept this invitation. Write a letter to Ms Zhang: # thanking her for her invitation # saying which of the two dates you would prefer # giving a brief summary of your presentation # enquiring about parking arrangements. Write 60-80 words on your Answer Sheet. Do not include any postal addresses. Dear Ms Zhang, 87Test 3 LISTENING = Approximately 40 minutes (including 10 minutes’ transfer time) PART ONE Questions 1-8 ‘© For questions 1-8, you will hear eight short recordings. ¢ For each question, mark one letter (A, B or C) for the correct answer. Example: What time does the man expect to arrive at the meeting? A B c The answer is C. © After you have listened once, replay each recording. 1 Which layout did they choose? Globalnet is best Globainet is best A B c 88Listening 2 What does the woman say about her company? A tis losing clients. B__ Ithas little competition. € thas more orders than usual. 3. Where do the company plan to advertise their new product first? 4 Why was the conference cancelled? A The regular venue was unavailable. B The costs were going to be too high. c Participants were too busy to attend. 5 Which graph is correct? ‘Share Price of Pearson Oil 5 ee 7 oe a ” ; | ES =i a fe = : ; : eee oe Feb March Apri van Feb March Apel A B ic 6 What does the man say about his recent business trip? A He meta potential client. B He hired a sales agent. © He won a large order. 89Test 3 7 Which chart shows current exports? yp Textiles A 8 — What does the manager need the sales figures for? A asales conference B adepartment meeting Cc alecture 90Listening PART TWO Questions 9-15 # Look at the notes below. * Some information is missing. You will hear a man leaving a message for a colleague about changes to a product. # For each question (9-15), fill in the missing information in the numbered space using a word, numbers or letters. # After you have listened onee, replay the recording. MESSAGE For: John Grimm From: George Lever New specifications: Component reference no: (9) . Length: (10). mm (le. no Change) Width: ( - 0H Weight: (12) sassxmesorame | | Production to begin on (18) ccmmenemmemanazeen me May, Ifany problems call (14) Ken... Tel:Test 3 PART THREE Questions 16-22 @ Look at the notes below. © Some information is missing. © You will hear a short presentation to a group of investors about a bu is for sale. © For each question (16-22), fill in the missing information in the numbered space using one or two words. Once you have listened once, replay the recording. ess which BusinessesForSale.com Name of company: Office Online Type of company: (16) retatl, specealising in equtpment Additional services include: (17) Location: (18) xexd to Reason for sale: (19) Recent additio1 (20) 2 new How to approach seller: (21) Final date for offers: (22) 92Listening PART FOUR Questions 23-30 # You will hear an interview with Elena Chan, Chief Executive of Adora, a retail chain, * For each question (23-20), mark one letter (A, B or C) for the correct answer. # After you have listened once, replay the recording 23 Elena Chan says the recent drop in Adora sales was caused by A the company's pricing policy. B competition from cheaper clothes. © lower spending in general. What does Adora hope to achieve in its UK stores this year? A increased quality B increased sales C increased profits What does Adora plan to do overseas? A keep the same number of retail outlets B rapidly expand the number of outlets € cut the number of outlets by half What are Adora’s customers most interested in? A purchasing high quality clothes B__ receiving good customer service € choosing well-designed, original clothes What does Elena Chan say about internet sales? A Customers like buying furniture online. B Customers will buy more clothing online in the future. € Customers buy more online than in stores. What challenge does Elena Chan think Adora faces? A adapting its products B forecasting consumer trends developing its market share 93Test 3 29 What does Elena Chan say about the development of Adora’s furniture sales? A twas a natural expansion of the business. B Itwas aimed at a gap in the market. C Itrelied on careful financial analysis. 30 Why does Elena Chan think the Adora design service is successful? A It provides a complete service. B_ It saves clients time and money. . Iti known to be reliable. You now have 10 minutes to transfer your answers to your Answer Sheet. 94Speaking SPEAKING 12 minutes Sea eS CRASS PART ONE Inthis part, the interlocutor asks questions to each of the candidates in tum. You have to give information about yourself and express personal opinions. PART TWO. inthis part of the test, you are asked to give a short talk on a business topic. You | have to choose one of the topics from the two below and then talk for about one minute. You have one minute to prepare your ideas. A: What is important when . Choosing a newspaper to advertise in Number of readers @ Type of newspaper Cost of advertisement B: What is important when . . .? ‘Trying to sell more products @ Advertising eG ving discounts @ Free product samples 95Test 3 PART THREE In this part of the test, the examiner reads out a scenario and gives you some prompt material in the form of pictures or words. You have 30 seconds to look at the task prompt, an example of which is below, and then about two minutes to discuss the scenario with your partner. After that, the examiner will ask you more questions related to the topic. For two or three candidates Scenario I'm going to describe a situation. Anew employee is starting work in your department next week and you are going to be in charge of her. Talk together for about 2 sinutes* about some of the things you should arrange for the first day and decide which three are the most impertant. Here are some ideas to help you. 3 minutes for groups of three candidates Prompt material Dee cea LY © tour of company building meeting with Managing Director ¢ computer training ¢ introduction to colleagues demonstration of photocopier @ explanation of office systems 96Speaking llow-on questions # What would you do to make a new employee feel welcome? (Why?) | © What kinds of training do new employees need as soon as they start in anew job? (Why?/Why not?) «Ifa new employee is replacing somebody, i people ta meet? (Why?/Why not?) it important for the two ¢ What are the advantages for companies of offering long-term staff training? (Why?/Why not?) # Is it important for staff to give feedback to management on training programmes? (Why?/Why not?) 97Test 4 READING AND WRITING 1 hour 30 minutes PART ONE Questions 1-5 Look at questions 1-5. @ In each question, which sentence is correct? @ For each question, mark one letter (A, B or C) on your Answer Sheet. Example: RRR R RR RRC RC RCRR CR CCR eee When does Claudia Lang expect to arrive? Telephone message A 9.30 Claudia Lang caught 9.30 flight — B 11.30 due here 11.30 row, not 12.30. c 12.30 The correct answer is B, so mark your Answer Sheet like this: ' REMINDER TO CONFERENCE SPEAKERS To allow enough time for questions, each speaker has a maximum of 50 minutes for their presentation. A __ Speakers are given at least 50 minutes for each presentation. B_ Aperiod of up to 50 minutes is allowed for questions. € No presentation should take longer than 50 minutes. 98Reading MESSAGE | To: Gill From: Stephanie ‘Tony phoned. As requested, he’s corrected next month's production figures. The problem was that some components’ prices were entered wrongly. | Why did Tony phone? A toask Gill to calculate some production figures again B to report that there is no longer a mistake in the figures C to inform Gill that the prices of some components have risen LTS Computer Training Company We require experienced engineers for our Manchester office. Only IT graduates need apply. Excellent relocation package offered A Applicants for this post will receive training from the company. B Applicants for this post should live within reach of Manchester. © Applicants for this post must have a qualification in computing. Minto Deliveries We guarantee to deliver your goods nationwide within 24 hours. Free estimates and insurance quotes eries takes under a day to deliver anywhere in the country. Minto Deliveries provides free insurance for its delivery service. \to Deliveries quarantees to charge lower prices than other companies. omPr When working late, consult Security rather than your line manager, as you may require a permit. A Allstaff need a permit to work late. B Security can tell staff whether they need permits to work late. € Staff working late should get permits from their line managers. 99Test 4 PART TWO. Questions 6-10 ‘© Look at the list below. It shows the contents of a magazine for small businesses. © For questions 6-10, decide which part of the magazine (A-H) each person on the opposite page should read. @ For each question, mark one letter (A-H) on your Answer Sheet. ‘© Do not use any letter more than once. SMALL TALK The magazine for small bu: esses A News: Has high tax situation caused a fall in start-up firms? B Letters: Readers’ views on our articles C Exporting: ‘The latest research on opening up new markets D Advice: Running an IT department E Article: Better boss, more focused staff | F News: Future increases in tax on small businesses G Cover story: IT Conferences abroad ~ are the costs too high? H_ Opinion: Reducing business overheads ee 100Reading Sophie van Sommeren owns a small recruitment agency and needs to know how to cut her running costs. Jimmy Loh runs a small export firm and needs to understand how proposed changes in tax rates will affect his business. Joachim Koch designs games software, and wants advice on expanding his business by selling products abroad. Market researcher Angela Ponti wants to find out what people think of the contents of the magazine. Tax consultant Yvonne Kiwitz wants to learn how to motivate her team more effectively. 101Test 4 PART THREE Qu ions 11-15 @ Look at the graphs below, They show domestic sales and exports of cooking oil for two companies, Farenzo and Veria, over a ten-year period. © Which year does each sentence (11-15) on the opposite page describe? © For each sentence, mark one letter (A-H) on your Answer Sheet. @ Do not use any letter more than once. Cooking oil: domestic sales 40 Company Sal i Farenzo 1004 — 4 ver Ex en 5 oot 40 20 °. A B.C DE F GH Year Cooking oil: export sales 140 Company Bi Farenzo vera 4 2 1021 Reading In this year Farenzo's domestic oil sales rose, but its exports, like those of Veria, were reduced. Although the volume of oil sold by Farenzo to the home market equalled that of Veria, Veria exported a larger quantity. In this year both domestic and foreign sales increased for the two companies, although their exports fell in the twelve months following. Veria sold more oil abroad than at home in this year, while Farenzo’s domestic sales recovered after a dip, equalling a previous peak. In this year the volume of Farenzo’s exports rose as domestic sales fell, while there was an opposite trend at Veria. 103Test 4 PART FOUR Questions 16-22 © Read the article below about managing change at a bank. © Are sentences 16-22 on the opposite page ‘Right’ or ‘Wrong’? If there is not enough information to answer ‘Right’ or ‘Wrong’, choose ‘Doesn't say’. © For each sentence (16-22), mark one letter (A, B or C) on your Answer Sheet. How A BANK MANAGES CHANGE As a major bank, we often make big internal changes, such as reorganising our branch network. My responsibility, as Vice-Chairman, is to manage those changes— even if T don't altogether agree with them. This sometimes happens, as decisions of this nature are made by the whole senior management team. These decisions always involve assessing financial risks, and also any potential damage to the company’s reputation, We take this very seriously, as we havea high public profile. A project team is then set up to plan the change in detail. This team is always headed by one of our project managers, who, in consultation with me, selects 104 ‘members of the team. Many of our stalf have valuable experience of project work. With several projects running at the same time, my role is to co-ordinate them and keep an eye on progress. | must ensure each project Keeps on schedule, and I may have to make difficult decisions in order to prevent waste and poor performance, When an individual project is nearly complete, my involvement is over and it is passed to the appropriate department head, who must then make sure that the agreed changes are introduced, We depend on that person to take full responsibility for its success,Reading Changes that are needed in the company are decided by the writer alone. A Right = B Wrong Doesn't say Public opinion of the bank may be affected by the way it manages change. A Right B Wrong C€ Doesn't say The writer's responsibilities sometimes include leading project teams. A Right B Wrong Doesn't say Members of project teams are chosen on the basis of their experience. A Right B Wrong Doesn't say The writer is responsible for knowing what each team is doing. A Right B Wrong G_ Doesn't say It is sometimes necessary to end a project if a team does not make enough progress, A Right B Wrong Doesn't say Project managers have the responsibility for introducing the changes in the final stage, A Right B Wrong Doesn't say 105Test 4 PART FIVE Questions 23-28 ‘© Read the article below about a bicycle manufacturing company. ‘© For each question (23-28) on the opposite page, choose the correct answer. ‘® Mark one letter (A, B or C) on your Answer Sheet. THE SUPABYKE John Stone likes to watch --Supabyke covered 2,300 km with a recruitment agency people’ faces as they pass per annum, replaced three run by my wife.” by his office and see his car journeys per week, and bicycle outside. I’snot that in the morning rush hour ‘Stone has managed to pay back funding he received it’s a racing machine: in traffic it provided a journey 5 Nature capitad fact, it’s not easy to lift and time faster than a bus. = ap it’s far from small. Nor is Another independent survey True: Che DORATTOREGE itanywhere near the upper showed that everyday ey ral ieee chen end of bike prices it sells expenses were lower than cooks Withweee thigwil for only about £600. But it those of rival produets. Best eae cng Ee eat attracts attention because it of all, with a JS Supabyke, iselectric and that makes it you don’t need a driving faster than an ordinary bike. licence and there are no “We will have to look outside for investment and | am going to have to look at our His company, JS Supabykes, P&"ing problems! bourd. We need people who started in 1999, ‘I saw an The company now wants have a deeper understanding electric bike advertised, got to expand overseas. Stone _of the business, especially of one and rode it around the has the capacity to meet export markets’ city’ says Stone, ‘People the demand and he believes 4.5. gw thinking of wanted to know how much —_he would only need one or e upgrading the company’s website so that customers can easily access information about the Supabyke, Currently the website is receiving over 10,000 hits a month and they are expecting to have twice as many when the upgrade is complete. Things are looking good for the company. it cost and where they could two more staff, At present get one.” He realised this was he has ten staff looking a business opportunity and _after sales, marketing told everyone, without doing and logisties. Production any research, that ‘the bikes facilities in Asia would were £500 and would be be able to increase output available soon.’ quickly. "We don’t need a Jot of R and D and our overheads are extremely manageable,’ he says, ‘as JS Supabykes shares an office ‘The Supabyke was instantly popular. A recent survey of electric bicycle owners showed that the average 106Reading What is said in the first paragraph about John Stone's bike? A Itis reasonably priced. B_ itis quite light. © itis compact. John Stone set up JS Supabykes because A amarket research firm advised him to. B he realised the bikes would be easy to make. C he could see there was a demand. The Supabyke is popular because A itis easier to park than other electric bikes. B__ it is cheaper to run than other electric bikes. €__ its top speed is higher than the normal speed of a bus. What does John Stone say in the fourth paragraph about the company? A Itcan only afford to employ a small staff. B Its offices are too small, C Its overheads are not too high. Why will John Stone make changes to JS Supabykes’ board? A He needs to take on someone experienced in selling abroad. B__ Heis unhappy with the present board's performance. © He has to include someone from the venture capital company. What does John Stone intend to do with the company's website? A redesign it so customers can purchase a Supabyke online B make it more user-friendly € double its links to other sites, 107Test 4 PART SIX Questions 23-40 @ Read the report below about a marketing exhibition, @ Choose the correct word to fill each gap from A, B or C on the opposite page. ¢ For each question (29-40), mark one letter (A, B or C) on your Answer Sheet. Beautech Marketing Exhib France is, after Germany, the largest European cosmetics market This i a fact, which (29) ican ideal location for Beautech, the major incernational exhibition of new materials for the cosmetic industry, (30) xen at the Paris Conference Centre last April. Beautech has enjoyed enormous success (31) it was established ten years ago. The (32) visitors atthe stand of SCC, one of the leading represencatives ofthe industry.ll wanted to learn about the company's latest products, (83) nnn particular attention to the new Efal CB 390,This product isa cleaning agent in shampoos;it can (34) .....uebe applied directly to improve the coneition of the hair Several firms expressed interest (35) the technical developments behind the product. In response to previous requests, (36) the exhibition, (37) . and their effects (38) _o- Was a conference accompanying examined recent developments in chemical technology modern cosmetics. The next Beautech Exhibition is due to take (39) Conference Centre next year Anyone wishing to exhibit (40) .......contact the Beautech Committee as soon as possible.29 30 an 33 34 35 38 8 > bp > Db > > > > Pb D> D did holding when many having even to that This on part need made hold since much paying well of there These with place might 2 9 0 ° Reading put held while plenty setting too Those time should 109Test 4 PART SEVEN Questions 41-45 © Read the notice and the email below. ¢ Complete the application form on the opposite page. Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet. Hallam Lifts (UK) : Human Resources Department | Team Development Courses 9 April, Highfield Hotel, Swindon 16 April, Waterfront Hotel, Bristol Participants must choose one workshop for each session: Morning: ‘Group Behaviour’ (sorry, fully booked on both days) or ‘Company Culture’ Afternoor : ‘Agreeing Goals’ or ‘Sharing Responsibilities’ All departments are welcome to participate. Jan Fisher has expressed an interest in th fill in an application form for her and send it to us? She said she can only attend the second one because she’s unavailable on 9 April. She'd like to take part in the workshop on setting objectives. Many thanks Jeanette 110Reading APPLICATION FOR TEAM DEVELOPMENT COURSE Full name of applicant: (41) Applicant's department: (42) Course date: (43) Full titles of preferred workshops am: pm: wdTest 4 PART ONE Question 46 @ You work in a large international company. You are expecting an important delivery to arrive tomorrow, but will not be in the office to receive it. Write an email to your assistant, Markus: @ saying what the delivery © explaining why you will not be in the office @ telling Markus what to do with the delivery. © Write 30-40 words on your Answer Sheet. 112Writing PART TWO. Question 47 ® Read part of a letter from Isobel Nursten, who runs an organisation called Business Links. Our organisation, Business Links, supports local busitesses. We are holding a eeries of evening meetings on the firot Tuesday of each month about how to succeed in business. We would like to invite you to speak at one of the meetings. For our publicity material, could you please send me a short description of your role in the compatty you work for, alta the reasons why your company has grown 60 rapidly. «Write a letter to Isobel Nursten: @ thanking her for the invitation # saying which month would be convenient for you # describing your role in the company you work for # explaining why your company has been successful # Write 60-80 words on your Answer Sheet. * Do not include any postal addresses. Dear Ms Nursten 113Test 4 LISTENING Approximately 40 minutes (including 10 minutes’ transfer time) PART ONE Questions 1-8 © For questions 1-8, you will hear eight short recordings. ¢ For each question, mark one letter (A, B or C) for the correct answer. Example: 0 Who is Anna going to write to? A the staff | B the supplier C the clients The answer is A. © After you have listened once, replay each recording. 1 When will the launch party take place? nh 218 27 October October October A B c 2 How does the woman feel about the proofs? A angry B disappointed C worried 114Listening 3 Which group of consumers will the company target? A students in their late teens B young families with children C people in their 50s and 60s 4 How will the part be delivered? 5 Which task is the priority? A preparing the contract B negotiating the fee C inspecting the venue 6 What do MBA graduates do after studying at Regent Business School? 1 move company & return to same job I get promotion (within company) | A B 7 Where is the teamwork session taking place? A the boardroom B the small meeting room © David's office 11sTest 4 8 Which chart is correct? 1st" 2nd or ada A B c tstQr andar sedate ath air 1stQr 2nd Ot sriaMr tno 116Listening PART TWO Questions 9-15 ¢ Look at the notes below. # Some information is missing. * You will hear a man from a software company arranging a meeting. ¢ For each question (9-15), fill in the missing information in the numbered space using a word, numbers or letters. « Aiter you have listened once, replay the recording. Meeting arranged with: 9) Olver Date: (10) Time: (11) Car registration number: (12) Phone no: (13) 223 PA: (14) Anna Name of new invoicing software: (15) ...Test 4 PART THREE. Questions 16-22 © Look at the notes below about making business contacts, or networking, © Some information is missing. ¢ You will hear part of a talk by a company director to @ group of Business Studies graduates. © For each question (16-22), fll in the missing information in the numbered space using one or two words. © After you have listened once, replay the recording. Details of speaker: Date he started hes company: Ways of finding clients Most successful method before networking: Name of most usetul networking group? Networking meetings Best time to network: To be effective a meeting should haye> Other networking methods Speaker alse recommends: Type of company he launched: (16) (17) (18) (19) (20) (21) @) -. Peter North advertising “International . ® Cd handouts weth company profiles networking 118Listening PART FOUR Questions 23-30 You will hear an interview with Martin Baker, founder of a company called Coffee Express. ¢ For each question (23-30), mark one letter (A, B or C) for the correct answer. » After you have listened once, replay the recording. 23 Martin started Coffee Express because he wanted A todo something challenging. B_ to make a lot of money. © torun his own company. 24 Where did he get funding to start his business? A from a colleague B_ from his bank c from a group of investors 25 What sort of company is Coffee Express? A Itruns a chain of coffee shops. B__ It provides self-service drinks machines. _ Itsets up internet cafés. 26 Martin says the company website is particularly important because A__ itgives information about Coffee Express and its products. B__ it helps Coffee Express to promote its latest offers. ¢ itlets customers make comments about Coffee Express. 21 What does Martin say about working hours? A He works for as long as necessary. B_ He tries to make sure he has free weekends. © He keeps to a nine-hour working day. 2% Martin prefers to employ staff who A are dynamic and creative B__ have business qualifications, © have experience of service industries. 119Test 4 29 What advice does Martin give to people starting a business? A B c Have a clear business plan. Learn from your mistakes. Employ people you know well 30 What plans does Martin have for Coffee Express? 120 A B c to increase the company’s market in the UK to take the company into other countries to widen the company’s range of products You now have 10 minutes to transfer your answers to your Answer Sheet.Speaking SPEAKING 12 minutes gaa ee) PART ONE Inthis part, the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions. PART TWO Inthis part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the two below and then talk for about one minute. You have one minute to prepare your ideas. ‘A: What is important when... .? Going for a job interview e Learning about the company Preparing questions to ask © Choosing the right clothes B: What is important when Planning to increase production | © Recruiting more staff © Increasing working hours © Buying new equipment 121Test 4 PART THREE In this part of the test, the examiner reads out a scenario and gives you some prompt material in the form of pictures or words. You have 30 seconds to look at the task prompt, an example of which is below, and then about two minutes to discuss the scenario with your partner. After that, the examiner will ask you more questions related to the topic. For two or three candidates Scenario I'm going to describe a situation, The large company you work for is planning to introduce a magazine for its staff, Talk together for about 2. minutes* about some of the things to include and decide which three would be most interesting for staff to read about. Here are some ideas to help you. = 3 minutes for groups of three candidates Prompt material information about social events information about staff sales figures information about company products information about training letters from staff information about different departments 122Speaking Follow-on questions ¢ Do you think the company should produce a staff magazine every week? (Why?/Why not?) ‘¢ Do you think staff magazines are 2 good idea for all companies? (Why2Why not?) ‘¢ Who should decide what to include in a staff magazine? (Why?) ‘« Would you like to see information about yourself in a staff magazine? (Why?/Why not?) ‘¢ What other ways are there to give information to staff? 123KEY Test 1 Reading Part 1 1¢ 2A 3B 4A sc Part 2 6E 7H 8B 9A 10 F Part 3 uD 12€ 13a 4G isE Part 4 16 B 17 A rc 1d A 208 21€ 224 Part5: 23B 248 25 A 26 B 27C 28 A Part 6 29C 30A 31B 32C 33B 34B 35C 36B 37A 38A 39B 40 C Part7 41 (MS / MRS / MISS) ERICA SIMON 42 (A) MARKETING MANAGER 43 (ON) (THE) 31(ST) OF MAY / 31/(0)5 / MAY (THE) 31 (ST) 44 (AT) (THE) MILFORD HOTEL (FIRST) 45 CANADA Test 1 Writing Part 2 Sample A 14 May 2005 Dear Mr Dawson Thank you for your Letter. We are very interested in a demonstration at our workplace of your new book-keeping software Accounting Magic, because we are still working with your very first book-keeping software which is pretty old. now. We would like to have a demonstration for our 12 bookkeepers. Would. the 1st of June be good for you? We are looking forward to receiving an answer from you. Yours sincerely 124Test 1 Scales Mark | Commentary _ Content 5 __ | Allcontent is relevant to the task. The target reader is fully informed. ai eaNS. ‘The conventions of etter writing (appropriate opening/closing sentence and dehererent | 2 | tSXister) are used te hold the target reader's attention and commuricale straightforward ideas, 5 _| Thetextis very well-organised and coherert, using a variety of inking words and peaieation ‘cohesle devices (which i pretty of row). The text is ambitious and uses a range of everyday vocabulary appropriately (very Language 5 _| first; oretty old}. Complex grammatical forms are used with a good degree of control (We are looking forward to receiving an answer from you) Sample B Dear Mr Dawson Thank you for your letter on 27th June. I would be grateful if you could demonstrate your new products in our location in Frauenfeld. We are going to set up a new call centre in Basle that’s why we are looking for new software. Our sales manager and also the head of customer service will attend at the demonstration. Would it be possible to held the demonstration on 14 July at 2 p.m.? am looking forward to hearing from you. Yours sincerely Scales [Mark | Commentary Content 5 __| The target reader is fully informed and all content is relevent to the task SF crecawee “The conventions of later writing (appropriate opening/olosing sentence and 5 _| register) are used to hold the target readers attention and communicate ao straightforward ideas, ‘The text is generally well organised using paragraphs. It is conneated and coherent Ogerisation | 4 —_| using basic inking words al sentence lavel and a limited number of cohesive devices (that’s why we are looking). A range of everyday vocabulary is used appropriately (0 sal up a new call centre; lenguage 4 | looking for new software). Simple grammatical forms are used with a good degree of control; errors do not impecie communication. 125Key ‘Sample C Dear Mr Dawson We are very interrestet In your products. Is it possible to make a demonstration directly on the workplace? The reason for our big interesting is the reasonable price for this special software. |s it also possible to bring a big Humber of our otaff to this first demonstration? Between 10 to 14 employes, What date in the next: morith is possible for you to demonotrate your product? Yours sincerally Marketing Manager Scales [Mark | Commentary Two elements are clealty commmuricated but the tas is not completely developed. Content 2 | Omissions are present and there is some misinterpretation of the task. However, target reader is, on the whole, informed. Communicative | , | The conventions of letter writing are used in generally appropriate ways to Achievement communicate straightiorward ideas. ‘The text is connected and coherent using basic linking words (also) and a limited rganisati rgenisation | 3 _| number of cohesive devices, allhough use of punctuation is somites inaccurate Everyday vocabulary is used generally appropriately (eroaucts; price; softvrare) Language 3 | although errors are noticeable (interrester; empvoyes) Simple grammatical forms are used with a good degree of control (question forms). ‘Sample D Dear Mr Dawson Thank you very much for your letter, may | ask if it's maybe allright have. time to explain the whole thing to my staff Im really intrested in this things you made so | wanted to ask if it may allright when you cane to my office tomorow half past 5. Yar sincely Scales Mark | Commentary The target reader is only minimally informed as most of the content elements are Cont 1 tet either omitted or unclear. Commuricative | | The conventions of letter writing are used in generally appropriate ways (opening Achievement sentence), There is an attempt to communicate simple ideas. The text is connected and coherent using basi, high frequency inking words. A Organisation | 2 | cok of punctuation means sentence boundaries are absent. Basic vocabulary is used reascnably appropriately (my staff; explain) although Language 1 | speling errors are noticeable (tomorow; sinceiy), Simple grammatical forms are used with some degree of control. 126Test 1 Test 1 Listening 18 2€ 3A 4a SA 6B 7C BA 9 NAUGHTON 10 WOODES Al 453339) 17 JUNIOR SALES (STAFF) (LEVEL) (ASSISTANTS) I§ (UPDATED / NEW) SOFTWARE (PROGRAMME(S) / PROGRAMMING / PROGRAM / PROGRAMING) WINDOW DISPLAY(S) / SHOP DISPLAY(S) (THE) (OUR) CHAIRMAN / (COMPANY) CHAIRMAN / THE CHAIRMAN OF THE, COMPANY / THE COMPANY'S CHAIRMAN 13TH / 13TH OF JULY (THE) (COMPANY) / (COMPANY'S) EXPORT(S) / EXPORTING (POLICY) 2B 25C 2A 27G 2A IA 30B is is the Business English Certificate Pretiminary 5, Listening Test 1. One. Questions 1 10 8. questions 1-8, you will hear eight short recordings. For each question, mark one letter (A, Bor C) the correct answer. isan example: When were the machine parts sent? ave] sman: Mr Hooper rang, He needs those parts for the packing machine by the chird, : Well, its already the first today ... but wait . .. 20, i's OK. They were sent out on the thirty-first. man: Good. He'll certainly get them by the third, then. you have listened once, replay each recording. use] 127Key One: When should the woman phone Mr Hashimoto? [pause] Man: Linda, Mr Hashimoto called again. Woman: Oh no, ~ when was that? Man: Around eleven o'clock. He's got a meeting at three o’clock, so can you call him at two = not Jater. He said it's very important. Woman: I know, I know «.« [pause] Two: Which chart shows graduate recruitment for this year? [pause] Woman: ... We've attracted a lot of graduates into Engineering this year, with similar numbers entering Sales, but we must look at Research. This year our recruitment there has been very low. We'd prefer equal numbers to enter both that and Engineering. [pause] ‘Three: What do both speakers think the company needs to review? [pause] Man: ‘These figures aren’t good. Woman: No. The MD's asked’ us for recommendations. I think we need to look at prices, and to find & way to improve quality. Man: Bat our quality control’ excellent. I agree about the charges though. Maybe we don’t deliver fast enough. Woman: Well, we're better than our competitors. Man: OK, well, we agree on one thing. pause} Four: Which graph is the speaker referring to? [pause] Man: and share prices have finished the three-month period at their lowest point in spite of ig sharply in the first month, and remaining fairly steady for a few weeks. Ipause] Five: What is the subject of the seminar? [pause] Man: Welcome to today’s seminar. Our speaker is Susanna Jones. Woman: Thank you John. As managers, [ know you're all extremely busy. Constantly having deadlines to meet is stressful, But don’t pass that stress on to stafl, Having recruited and trained good stall, it’s essential to be able to communicate your message effectively. So what I'm going to suggest... [pause] Six: Which number should you press to discuss payment? fpaiise] Man: Hello, this is Wesley Electronics. If you would like a copy of our new catalogue press one, If you have an enquiry about an invoice, press two. If you would like to report a technical fauk, or speak to a service engineer, press three. [pause] 128Test 1 Seven: What does the woman want information about? pause] Woman 1: Please leave a message after the beep. Woman 2: This is Barbara Newman. Thanks for the flight details. The thing is, I've got to stay ‘overnight now, so I need a hotel and a car. Actually, 'm hiring a car at the airport, so it’s just accommodation details. Can you fax me some information? {pause} Eight: What does the man order? [pause] Man: Hello, this is Turners Led. T'm ringing to order more stationery. We need thirty packets of M4 paper. Woman: Oh yes, good morning. Would you like your company name on the top? Man: Ithink plain will be fine. Woman: What abour envelopes? They're half-price at the moment. Man: Um, okay, could you put thirty packers of those in as well, then? Thanks. [pause] That is the end of Part One. [pause] ‘Part Two. Questions 9 to 18. Look at the notes below. sme information is missing, Yow will bear a man leaving an answerphone message about electrical goods. Fur each question, 9-15, fill in the missing information in the nuanbered space using 4 word, numbers or tr you have listened once, replay the recording. Yau have ten seconds to look at the notes. [pense] Now listen, ane (ill in the missing information, am: Thank you for calling the FOR customer care line, Please speak clearly, spelling your name and including a daytime phone number. Hello. I'm phoning from Naughton Department Score, that’s Naughton spelled N-A-U-G-H- 'T-O-N, and I'd like to order some brochures. My name's Roger Woodes, with an e- that’s We-double O-D-E-S. I'm in the Home Electrical department and my direct line is ob-one- cight-seven-three, four-ive double three-three-nine. Right, what we need urgently is your fridge and freezer brochure ~ we've run out of the hundred you sent us, so we'd like two hundred and fifty more. And please include the price list ~ half a dozen copies of that should be enough, no make it eight, could you? Also I have a question about your dishwashers ~ in the new brochure for those there's no reference to the JQ one-six-five model, but it shows the new JQ one-six-eight, which looks similar but is wider. Have you stopped making the carlier one? I've gor a customer who wants to buy it— or another model of the same width. Ie’ fve-nine-oh millimetres instead of the usual six hundred, which she needs to fit in a particular space. Could someone call me back as soon as possibie about chis? Thank you. use] 129Key Now lisien to the recording again. That is the end of Part Tevo. You now have ten seconds to eheck your answers, [pause] Part Three. Questions 16 to 22. Look at the notes from a staff meeting in a department store, Some information is missing. You will hear a talk by the store manager For each question, 16-22, fill in the missing information in the numbered space using one or two words. After you have listened once, replay the recording. You now have ten seconds to look at the notes. {pause} Now lisien, and complete the notes, Woman: Well, P've gor a few things to tell you about this morning. I know some people aren’t here yet, but lets start anyway. We haven't got muck time before we open. The first ching is we've appointed a new assistant manager to replace John Black when he leaves next month, Joha’s replacement is Amanda Hill from the Oxford branch, I’m suze you'll enjoy working with her and Thope she'll have your full support. Now, with the opening of the new sportswear department, we have a number of vacancies at senior level. If you are 2 member of the junior sales staff and you are interested in applying for one of these senior positions, see Personnel. Moving on, some of you in the stockroom, complained about the way stock is handled and I'm pleased to say head office have agreed to update the software we use to make the process more efficent, and that'll be installed in a few weeks. Still no news on the stock room management training, but, for those of you in the creative design team who are responsible for the shop displays, theres a one-week course on ‘window display. This will be held at head office and we're allowed to send four of you, Anyone in the team interested in going on this course, speak to your supervisor at the end of this meeting, Finally, some news of an important visit ~ our chairman. is coming to this store next month, He wants to meet as many of you as possible so he'll be with us all day ~ thar’s on the thirteenth of July. He’s going to make a tour of the sales areas in the morning and talk +o senior managers in the afternoon about the company’s export policy. There'll also be the opportunity t0 ask any questions you may have. [pause] Now listen io the recording again, [pause] That is the end of Part Three. You now have twenty seconds to check your answers [pause] Part Four, Questions 23 to 30. You will hear an interview with Michael Wright, a managing director, talking about his company, ALC. For each question, 23-30, mark one letter (A, B oF C) for the correct answer After you have listened once, replay the recording. You now have forty-five seconds to read through the questions. [pause] Now listen and mark A, B or C. 130Test 1 The motor industry may be having a hard time in some areas. But at ALC, a small vehicle plat in the UK, business has never been better. I have with me today ALC’s managing director, Michael Wright. ‘Michael, your company has a long history, doesn’t it? Yes, ALC began life as a small workshop that specialised in fixing lorries that had broken down, before moving into making lorry components for garages doing repairs. Then later on the company went on to design and build special vehicles according to customers’ requirements, And when did you join the company? In the ninewen eighties — after a career in engineering. | wanted something different and Td always been interested in production, so T came in to manage that side of the business. Sometime later a couple of colleagues invited me to become a director. ‘What was the company like when you joined the board? Well, we'd begun lorry production, but business was slow. Then one of our exis customers was considering offering us a much larger contract. Talks were just beginning with them when I began as a director. It suited us perfectly because if they guaranteed us a lot of work, we could invest in. new equipment. So what was your plan? Well, I proposed working with our main competitor, so that instead of producing the whole vehicle ourselves, we could get some of the lorry parts from them and add our own special components here, to build lorries 10 suit this customer’s requirements. But I never thought it would be so successful — we can now produce one vehiele every fifty-three minutes! And next you turned to ambulance production Well, we soon decided we needed to expand our customer base by developing another product of our own, so we started working on a design for producing a new line in ambulances, Economie changes aren't as much of a problem as they are for manuiacturers of other types of vehicles. Ambulances will always be needed. And did you have any problems? ‘Well yes, at that time one supplier had the monopoly of the entire marker, but as our prices. have always been very competitive that’s helped us to win customers from them. Since then we've developed onr own marker, and gor several contracts to produce ambulances for major organisations. And P've read that your company organisation is rather different. ‘Well, management on the production and development side is strong and we all work well as a team, But what is different is tha we've achieved our success without a marketing manager Hook after all that, with my two fellow directors. It’s obviously working ~ turnover will be up again next year, and that’s just the beginning! Ie all sounds too good to be true! Don’t you haye any problems? Welt, we have a strong balance sheet, and a satisfactory cash flow, but yes we do have our problems, We need another twenty people, and there aren’t any suitably qualified people living locally, There are trained workers in other parts of the country looking for jobs, but we've found they're not willing to move here and we're certainly not going to move — we like it here too much. Woman: Well, [hope you manage to sort it out. Thank you for talking to us, Michael. Man: Thank you. Ipause] Now listen to the recording again. ipause] ts the end of Part Four. You now have ten minutes to transfer your answers to your Answer Sheet Ipause] ‘Teacher, stop the recording here and time ten minutes. Remind students when there is one minute remaining. That is the end of the test. 131Key Test2 Reading Part 1 1B 2A 3C 4A SA Part 2 6D 7B 8F 9H 10 Cc Part3 1B 12: 13 F 14 A 1s H Part 4 1A 7A 18B 9c 204 218 ae Parts 23 A 2c 25c 268 27C 28 8B Part 6 298 30A 31C 32A 33C 34C 35A 36B 37A 38B 339A 40B Part7 41 (MS/MRS / MISS) MARIA JAMES 42 (2008) INTERNATIONAL MARKETING (CONFERENCE) 43 (LONDON) CITY (AIRPORT) 44 29TH AUGUST / (THE) 29(TH) (OF) AUGUST / AUGUST (THE) 29(TH) / 29/08 / (0)8/29 45 (AT) (THE) SUNLY (HOTEL) Test 2 Writing Part 2 Sample A Dear ..., Thank you for inviting me to write an article for your magazine. | am very pleased that you have chosen me and | would like to write an article for you with pleasure. | would like to write about e-commerce and about making business in the IT sector. | am sure that this topic is relevant enough and ib will be interesting for your readers. Therefore, | only wish to know when should | send it to you? Yours sincerely, 132Test 2 Scales Mark | Commentary Content 5 _| Alicontentis relevant to the task and the target reader is fully informed. Porrenwiciceans ‘The witter uses the conventions of letter writing, using an appropriate register pcheverment.. |S. | afdfriandly tone, to hold the target reader's attention, Straightforward ideas are communicated very effectively. The text is generaly well-organised and coherent. A variety of linking words Organisation | 5 | (and; therefore) and cohesive devices, including referencing (this topic; it wil be interesting) are used effectively, “The text displays a range of vocabulary effectively and appropriately (e-commerce; Language 5 _| the IT sector). A range of grammatical forms are used with a good degree of control, The minor error is nan-Impading. Sample B Dear ww Thanks for your letter of 1st July. | am very touched, that you had chosen me to write the article for your magazine. | would like to write about “outdoor advertising”, because | work for a company in this part of business, that is why | think i can do my best in this topic. Advertising is essential part for any kind of business and outdoor advertising is not less effective, as TV. adv, but it is rather cheaper. Also it will attract our possible cliente. Could you inform me, when the article needs to be ready? Yours sincirely, Scales [Mark | Commentary Peek 4 | The target reader is fully informed and all content is relevant to the task although some effort is required to fully understand point three. Pe rerectes: ‘The waiter uses the conventions of letter writing to hold the target reader's, hoavernent, |_| attention, despite omitting to name the aderessee, and communicates ideas effectively, Format and register are appropriate. “The text is connected end coherent using basic inking words (that, because, bul) Oganisation — |_| anda limited number of cohesive devices (reterencing). Punctuation and sentence boundaries are not always accurate, | Everyday vocabulary is used generally appropriately (topic; advertising: essential = 3__| affective). Simple grammatical forms aro generally usod with a good dagree of control. Frors are noticeable (this part of businass; as TV. ad) but meaning can stil | be determined, } 133Key Sample C Dear Me Caraon | am very pleased to take the letter with inviting me to write an article for your magazine, | would like to write about Small Business in Developing post sovet countries. | think it ie very important question on this day, because it hao a huge influence on their development, Please write me the date then my article should be ready. Best regards Scales Mark | Commentary ae g_ | Tree content elements are clearly achieved but the thir content element is ackiressed out not achieved. The target reader is, on the whole, informed. ‘Communicative | , | The writer uses the conventions of latter writing (opening/closing sentence, Achievement register in generally appropriate ways to communicate straightforward ideas. ‘The text is connected and coherent, using some basic linking words (because) and Organisation | 8 _—_| limited number of cohesive devices, Inagoropriate linking may cause confusion in places, for example: (write me the clata than my articfe should be ready) Everyday vacabulary is used generally appropriately (Developing; important: influence; develooment). Simple grammatical forms are used with a good degree Language 2 | of coma out there are also noticeable errors (o lake the letter, with inviting re} although meaning can stil bs determined. Sample D Dear Ms Carson \ appriciate your invitation that you send about week ago, and, | would. like to write about restaurant business. In my oppinion, restaurant business is very important nowadays, because many people that have their own restaurant don't know exactly how to run it, they often have mistakes in their design or menu, so I'd like to show them how they can solve their problems | working on that article now, and. | will send it to you within two days. Can you please inform me when | must send it to your office mail. Sincerely yours, 134Test 2 Scales [Mark | Commentary om 43 _| The irc tree elements are achieved but the final points not clear and contradictory. The targst reader is on the whee informed. erinieatve The writer uses the conventions of letter wring (opening/closing senilence, forme! joravemcat |S. | easter witha friendly tore) to hold the target readers attention and communicates streightlonward ideas effectively Tha text is connected and coherent using basic linking words (and; so; because) Crganisation | 8. | and some cohesive devices. Sentence boundaries are not always implemented effectively. Everyday vocabulary is used generaly approprately (solve ther problems; ce _| restaurant business), Apert from a faw rion-impecing grammatical errors you ‘send, simple grammatical forms are used with a good degree of conto’. There are some noticeable errors (appriciate: oppinion) but meaning can sill be determined. Test 2 Listening Part 1 1B 2B 3B 4A $C 6C€ 7B 8A Part 2 9 SINCLAIR 10 (15) RIVER (HOUSE) i WHI 7BZ 12 (THE) 19(TH) / NINETEENTH (OF) 13 35 (PACKS A4 PAPER) 4 (£) 246 (POUNDS) 15 (MONDAY) (THE) 23(RD) / TWENTY-THIRD (OF) (OCTOBER) Part 3 16 (JUST / ONLY) ADVERTISING 17 GRAPHIC / GRAPHICS 18 SALES (ACTIVITIES) 19 MARCH (2003) / MARCH (OF) (2003) 20 (THE) (MONTHLY) NEWSLETTER(S) / (A) NE 21 VACANCIES 22 (ISSUE) INVOICE / INVOICES Part 4 BB 224A IB 2%C 227A WR WC 3C )LETTER(S) / NEWS Tapescript Ustening Test 2 This is the Business English Certificate Preliminary 5, Listening Test 2. Part One. Questions 1 to 8. Fur questions 1-8, you will hear eight short recordings, For each question, mark one letter (A, B or ©) for the correct answer. 135Key Here is an example: Who is Emily going to write tot [pause] Man: Emily, that supplier we use has become very unreliable, and we've decided t0 look for another one. Woman: Seems a good idea. Man: We don’t need to inform our clients, but could you send a note round to all our departments when we've decided who to replace the supplier with? Woman: — Yes, of course. [pause] The answer is A. Now we are ready to start. After you have listened once, replay each recording. [pause] One: When will the component arrive? [patoe] Man: You said the component would be here for Tuesday . .. Is three pm now and nothing's arrived. Woman: I'm sorry, it'll be with you Wednesday afternoon, definitely. Man: Uh, that’s no good, I need it in the morning! Woman: Okay, if I send it special delivery you'll get it before midday. Man: Ah, good, because the customer's picking the car up Wednesday afternoon. [pause] Twor What wll the customer pay for the printer? [pause] Man: and how much is your AE one-two-five printer? Woman: Well, the printer itself is three hundred and fifty pounds, sit, but if you're buying the computer with it, you get a ten per cent discount, so that’s, um, three hundred and fifteen pounds. Man: Mm, that’s a good discount, but I only want the printer, How much would it be including delivery? Woman: For this printer. ..um.. . . three hundred and seventy-five pounds, si. Man: Oh... [think Pll come and fetch it myself. Three: When will the woman call Miss Takemura? [paus [pause] Man: Shall T book your call to Miss Takemura for tomorrow? Woman: Oh, yes please. Man: What time? Woman: ight’ usually the best time for her, but ler’s think. The supplier’s coming in and we've got a lot to discuss. Berter make it nine to be safe, How many hours ahead are they? Ten, ‘Oh, that’s OK then. Man Woma [pause] 136Test 2 Pour: Why are many staff not in the office? [pause] A lot of the staff haven't come in today, John. Where are they all? We don’t usually get so many people off sick at this time of the year when the weather's good. They're all at the annual sales conference, remember? It’s been changed from spring this year. Ab yes. I chouglat chey’d all taken their summer holiday together. Hives Which pie chart és correct? Ipause} Man: —_... we're importing components from three different countries. . . our principal supplier is in Korea, but a quarter of our components come from China, and the rest fom the Philippines . [pause] Six: Who is going to take the visitor for lunch? [pause] Woman: I forgot that Mr Tanawa is arriving tomorrow morning. Can you take him to lunch, Robert? Man: I'm having lunch with Peter tomorrow, Jane. Woman: Well, Fm out of the office till dhree. [cuit really get back any earlier, Couldn't you asrange to see Peter another day? Man: [don’t suppose he'll mind, Leave it to me. Hause] Seven: Which chart is correct? oxi Man; Our rotal production for January was just over thirty thousand units. There was a slight fall in February, which I can understand, because itis a short month, but an even bigger crop in March whieh T can’s explain, [pause] Fight: What is the man worried about? pause] ‘Man: This profit forecast is better than I thought it would be, What a relieft Woman: Why? Man: Well, Innow we cut down on the staffing costs last year so they're not a problem any more, but the sales figures for that period still concern me. They rose but by far less than we thought they would, Woman: True. [pause] hat is the end of Part One. pause Part Tivo. Questions 9 10 15. Look at the notes below. 137Key Some information is missing You will hear a woman telephoning about a missing stationery order For each question, 9-15, fill in the missing information in the numbered space using @ word, numbers or letiers. After you have listened once, replay the recording. You have ten seconds to read through the notes. [pause] Now listen, and fill in the missing information Man: Good morning, Staker Supplies. How can I help you? Woman: Hello. I'm phoning about an order my company placed with you. Some of it hasn't arrived. Man: Can I check the details? What's the name of your company? ‘Woman: — Sinclair Insurance. $-I-N-C-L-A- Man: And your address, please? Woman: Yes, it’s fifteen, River House, Borough High Street, Wilmhurst. Man: Aha gor thar. Woman; Do you want the postcode? Man: ‘Yes, please. Woman: WH one-seven BZ. Man: Thanks. When was the delivery expected? Woman: — It was ordered on the seventeenth of October, and we were told it would arrive on the nineteenth, ‘There were some R3 staples, several boxes of paper clips, thirty-six packs of A3 paper, bur thirty-five packs of A4 paper haven’t arrived. Man: P'lljust see what's happened. Woman: Thank you. If it’s any use to you, the total cost quoted was two hundred and forty-six pounds. Man: Ab, yes, here itis. Ab, 'm tersibly sorry but there’ve been some problems because of staff illness in the packing department. I'm afraid there are no more deliveries today, but we could deliver tomorrow morning, Saturday the twenty-first. Woman: We're closed on Saturdays. Could you make it Monday? Man: Certainly, so they'll be delivered to you on the morning of the twenty-third. ‘Woman: Thank you very much, [pause] Now listen to the recording again. ‘That is the end of Part ‘Tivo. You now have ten seconds to check your answers. [pause] Part Three, Questions 16 to 22. Look at the notes below about an IT project. Some information is missing. You will hear part of a talk by the director of a hotel to bis managers. For each question, 16-22, fill in the missing information in the numbered space using ane or two words. After you have listened once, replay the recording. You have ten seconds to read through the notes. [pause] 138is. Test 2 Now listen, and fill in the missing information. Man: As you know, this project was originally designed to explore use of the internet just as a means of advertising. Sa at the first stage, axtr consultants designed a simple bur aetractive web page, with more or less the same graphics as our ordinary brochure, but a different layout. We were very pleased with the results. In the first month alone, we had around ‘one thousand five hundred ‘hits’ - visits to the website ~ a very good figure for our type of business, T understand. Ar the second stage, we asked the consultants to extend the site so that it included sales activities, This was quite a big development, and took some time. Work began on the new site in February two thousand and three, but it wasn’t till March two thousand and three that it finally went online. It’s too early for me to give you any figures about use, but I'l tell you what it can do. First of all, it gives clients or potential clients the option of receiving monthly newsletrers electronically, This allows us to stay in contact with people and to build up our user base. Secondly, the site allows clients to make online bookings. And to make this process easier, it shows floor plans for the East Rock hotel as well as vacancies. And although ir’ still early days, the signs are that this is very popular. We're now in the process of developing the function further, so that ac stage three we'll be able to issue invoices. Finally, when we get... pause] Now listen to the recording again. [pause] That is the end of Part Three. You now have twenty seconds to check your answers. [pause] Part Four, Questions 23 to 30. You will bear a conversation between a manager, Ann Willianss, and a staff representative, Bill Jones, about changes at their company. For each question, 23-30, mark one letter (A, B or C) for the correct answer After you have listened once, replay the recording. You now have forty-five seconds to read through the questions. [pause] Now listen, and mark A, Bor C. Woman: Good morning, Bill. Nice to see you. Come in and sit down. Man: Morning Ann. I see we have quite a lot to talk about this morning. Woman: Yes, let’s start with che canteen. Now, at our last meeting we talked about the possibility. of making more changes to the canteen — like repainting it to match the new furniture, Also you offered to ask the staff their opinions about what we've already done. What did you find our? Well, they like the chef's new recipes, especially after the same old menu he used to produce every week. And they're happy that we agreed to their request to open ior longer, so they can go there for their breaks as well, Woman: Good, so no more problems with the cauteen. Man: Um... Not quite, there are still complaints. Woman: About the higher prices? 139Key Man: Woman: Man: Woman: Man: Woman: Man: Woman: Man: Woman: ‘Man: Woman: Man: Woman: ‘Man: ‘Woman: Man: Woman: [pause] ‘Oh, they don’t mind paying a little more, and they even like the modern-style chairs that the company bought. Ir’ just that now the canteen serves lunch from eleven forty-five to two fifteen, the staff who get there later aren't happy about the quality of the food ~ they say it's not hot, and there isn't enough left Ah... Pil talk to the canteen manager and see what we can do, Thank you. Can we tall also about the factory workers’ pay? As you know, it’s quite unusual for companies to pay staff every week now, and it makes more work for the finance department. So, that’s why we want to give them their wages every two weeks. We hope it’s not a problem, Imean, it’s not like the office staff — they're only paid once a month, ‘Well, [read the memo about it and P've spoken to a lot of the factory workers. I vhought they'd complain very strongly, but in fact they’re very positive about this proposal ‘That's good to hear. We certainly have no plans to change the method of payment, just how often we pay them. Tve also spoken to staff about the Managing Director's proposal to provide some extra facilities for company workers. A sports centre was mentioned quite a lot, you know, squash courts, gymnasium, that kind of thing. So they want to keep fit at Innchtimest Not really. In fact, most people just want to relax at lunchtimes. No, they were thinking they could nse it on Saturdays and Sundays with their families. ‘Mm, yes. Although the MD isn’t keen on a sports centre, ‘Was he thinking of something cheaper? That’s not a problem; there’s a large budget for this. He’s not sure that many people would use it, and in the long term the building would stand empty. Mm, He'd like to know what other facilities the staff are interested in, Not something like a swimming pool because theres already one nearby. Something like a staff library would please him, Or one or twe company flats. ‘That was a suggestion — somewhere for new employees and their families to stay when they first join the company. A library wouldn't be popular, Pm sure. Well, the MD wants a decision soon - the end of the week in fact. What's the best way 10 hear everyone's opinion? | can’t really organise a vote on it until we know all the suggestions. Maybe I could ask the departmental reps to collect opinions and then set up a meeting with all the reps together. Twas going 10 say give everyone questionnaires but there isn’t really enough time ~ your suggestion’s best. Pilorganise that this week, then. Now listen to the recording again. [pause] That és the end of Part Four. You now have ten minutes to transfer your answers to your Answer Sheet. [pause] Note: Teacher, stop the recording here and time ren minutes. Remind students when there is one minute remaining, [pause] That is the end of the test. 140Test 3 Test 3 Reading Part 1 1A 2B 3B 4C SB Part 2 6D 7A 8H 9B 10C Part 3 uC 2F 3B 14D iSH Part 4. A 17B 18C 19B 20C 271A 22A Part 5 BC 4B A WB 227A WB Part 6 9B 30A MC 32C 33A 34B 35A 36B 37C BBA A 408 Part 7 41 (MR) JOHN KELLY 42 DELTA (6M X 12M) 43 BY /NEAR / NEXT TO / AT BESIDE (THE) ENTRANCE 44 (4, FOUR) SHELVES 45 ( /EURO(S)) 465 ( / EURO(S)) Test 3 Writing Dear Ms Zhang Thank you for inviting me and giving me this chance. | cannot come on 14 July, because then | have an important meeting, so | would de glad if | can give my presentation on 15 July. | will spend the most of the time talking about the sales of the last two years. | would be glad if you could give me some parking information. Yours sincerely 141Scales Mark | Commentary aiedt ‘4 _ | Allcontent is relevant to the task but information regarding the presentation m content is limitadl meaning the target reader is, on the whole, informed ‘Communicative | | The writer uses the conventions of letter writing (opening/closing sentence, Achievement register) to hold the readers attention and communicate straightiorward ideas. Organisation | 4 Text is generally well organised using basic inking words (and; because; so) and a limited number of cohasive devices {this chance; then { have an important meeting). a Language ‘Arange of everyday vocabulary is used approprately (Important meeting: sales; information). Simple andi some comiplex grammatical forms are used with a good degree of control (Thank you for Fwiting me; giving me this chance). Errors do not impede communication. Sample B Dear Me Zhang, ‘thank you fer your nice invitation. | think it’s very useful, too. | prefer ‘the 15 July becauge on this date I'll be in this surrounding. Now | want to give you a brief summary of my presentation. First in the Converence | would like to give some informations about me and my work. Further | would like to give ome tipps for this job (they are very useful). Should | go by bus or by my on... Scales Mark | Commentary ‘The first two elements of the task are clearly achieved and the targat reader is on Content 3 | the whole informed. However, information ragarding the presentation content is: rather simplistic and the ‘inal content element is incompiete. Communicative | 5 Achievement “The letter is unfinished but the conventions of letter writing are used in generally a2gpropriate ways to communicate straightforward ideas, Organisation | 3 “The ex! is connected and coherent using basic linking words (because; firsi; Turthen, Cohesive devices are usec but not always successfully and back referents axe not always clear, Language 3 142 Everyday vocabulary is generaly appropriate and speling errors do not impede communication (Converence’;'tgps). Simple grammatical forms are used wih a good degree of control ¢ would ike to ge)Test 3 ‘Sample C Dear Ms Zhang, Thark you for your letter of last week. It is a great pleasure for me to give a presentation at the converence. | would prefer the 15 July hecause 20 | have more time to prepare. My presentation would be about the good chances in our company. | would also talk about the qualifications they could get, working in our company, What | would like to know ig, if there are enought place to park at the conference. Youre faithfully Scales Mark | Commentary Content 5 _| Allcontent is relevant to the task and the target reader is fully informed, Communicative |< | The candidate uses the conventions of lite” writing (eaister, opening/losing Achievement Sentence) to Nold the reader's attention and communicate straightforward! ideas, The text is generally wall organised ancl ccherent using basic linking words and sora Organisation | 4 —_| cohesive devices There are instances of inaporopriate use (because so’; f} ancithe back referent they’ is not clearly determined. Everyday vocabulary is used generally appropriately (oleasure; qualifications) and —_ 4.__ | Speling errors do.not impece understancing (converence; enought). Simple and some complex grammatical forms are used with a good degree of contro) on the whole (my presentation would be about; what | would lke fo know is). Sample D (am thankful for the invitation to speak at the Careers Conference for university leavers. | would. prefer to come on July 14 as | have an office engagement on the 15. The tepic: for the presentation will be on communicating with foreign clients regarding new business ventures. I would. also like to know about the parking facilities since | will be arriving to the conference on own vehicle. | look forward t0 meeting you in person at the venue. Yours sincerely Supervisor of HR 143Key Seales Mark | Commentary Content 5 _| Allcontent is relevant to the task and the targat reader is fully informed, Communicative |, | The writer uses the conventions of letter writing to hod the reader's attention and Achievernent communicate straightionward ideas. ‘The text is generally well organised and coherent. A variety of liking words (as; Organisetion | © _| since) and cohesive davioes are effectively used ‘The writer uses a range of everyday vocabulary and lass common lexis aaa | a0b10priataly (oftce engagement: business ventures}. Simple and some complex grammatical forms are used with a good degree of control. The two prepositional errors do not impede understanding, Test3 Listening Part1 1B 2C 3B 4C $B 6A 7B 8C Part2 9 XJ19/XJ NINETEEN 10 805 (MM / MILLIMETRES) 11 202 (MM / MILLIMETRES) 12 114 (MG | MILLIGRAMS) 13 (THE) 7{TH) / SEVENTH (OF) (MAY) 14 (KEN) INOUE 15 8166303 Part 3 16 COMPUTER 17 WEB DESIGN 18 (NEXT TO) THE / (A) BANK 19 (POOR) TURNOVER(S) / (COMPANY) SALES (DECREASE) 20 (A) SECURITY SYSTEM 21 (BY) E-MAIL / EMAIL /E MAIL 22. TWENTY FOURTH (OF) JUNE / (THE) 24(TH) (OF) JUNE / 24/6 / 6/24 Part 4 23B 24C 2C %C 227A WR WA 30C Tapescript Listening Test 3 This is the Business English Certificate Preliminary 5, Listening Test 3. Part One. Questions 1 to 8. For questions 1-8, you will hear eight short recordings. For each question, mark one letter (A, B or C) for the correct answer. 144Test 3 Here is an example: What time does the man expect to arrive at the meeting? pause] Mat Hello Liz. It's Mark. I'm still at the airport. The plane’s delayed. | was supposed to be at the meeting at twelve thirty but I'm probably not going to make it until chirteen thirty. ‘We're not scheduled to take off for another hour yet so won't land till eleven forty-five at the earliest. Woman: Don’t worry. I'll send your apologies. Ipouse] The answer is C. Now twe are ready to start, Afier you have listened once, replay each recording, [pause] One: Which layout did they choose? Ipavse] Man: This is Richard from Gopytex. I was wondering if you'd had a chance to look ar the proofs for the new advertisement yet? Woman: Oh yes. We liked your suggestion chat the title should run aeross the pictures instead of above ‘or below it, and we'd like to go with that. Man: OK, fine. Could you just confirm that you'll be. . pause] Two: What does the woman say about her company? How’s business? Woman: Well there’s been a downturn in the last couple ef months, But that’s a seasonal trend — it’s the holiday period for our major clients, However, our order books are fuller than they normally are at this time of year So you'll be putting your prices up?! Woman: Not in the near furure - too many competiors! So, how shall we launch our new cosmetic range? Peter suggested a cinema campaign again. oman: It worked last time! True, bur I'm keen to try something different. I know TV commercials are expensive but Pm sure they'd pay for themselves in increased sales. man: Okay, let’s do that, We could try some magazine ads later perhaps . . . 7 Why was the conference cancelled? use] foman: So they've cancelled the conference. I suppose it’s all part of the cost reduction exercise. 145Key Man: Actually, T understand it’s because very few people can get time off to go to it. Woman: Oh that’s a shame. Ob, and I heard that the hotel we normally use is closed. Didn’t that affect the decision? Man: Definitely not. [pause] Five: Which graph is correct? [pause] Maa: Since we recommended Pearson Oil in January, the price has risen from twenty point five p to a hundred and sixteen point five p. ‘There was a downturn during February, but new discoveries in the Hawk field fed to further interest and we expect growth to continue. [pause] Six: What does the man say about his recent business trip? [pause] Woman: How was the trip to Italy? Man: Good, T went to meet possible sales agents to represent us there. I was really impressed with ‘one and will recommend to the MD that we hire him. [also visited a factory which makes: keyboards ~ they're looking for a cheaper supplier of cables. They seemed very interested. I'm hoping they'll place a big. order. Woman: Excellent. [pause] Seven: Which chart shows current exports? [pause] Woman: ... for the national economy. Turning now to international trade . . . Rice used to be the country’s most valuable export, but these days the chief earner is coffee; and textiles now represent more than a quarter of total export earings. [pause] Fight: What does the manager need the sales figures for? [pause] Woman: Morning Alan, Man: Hi Jane. I’m on my way to the monthly department meeting now, so as I was passing your office, I thought I'd ask for those figures I need. Woman: What the ones for the lecture on Friday? Ma ‘That's right, Pm at a sales conference tomorrow, so Pll take them with me now if I can. Woman: Fine —here they are Man: Thanks, [pause] That is the end of Part One. [pause] Part ‘Two. Questions 9 t0 15. Look at the notes below. 146Test 3 Sone information is missing. You will hear a mar leaving a message for a colleague about changes to a product. For each question, 9-15, fill in the missing information in the numbered space using a word, numbers or lewers. After-you have listened once, replay the recording, You have ten seconds to read through the notes. {pause} Now listen, and fill in the missing information. Man: John? George Lever here. I'm calling from Tokyo. We've discussed the technical problem and as a result we've had to change the specifications of one of our machine tool components, so I’m ringing with the details, The reference for the part is XJ nineteen — it's on page twenty- eight of the manual. Now the length won't change — that'll still be eight hundred and five millimetres. But we're reducing the width slightly, from two hundred and six to two hundred and two millimetres. And we’re changing the combination of materials too, which will affect the weight. So itll weigh a hundred and fourteen instead of a hundred and ten milligrams. OK? This'll all be in my report of course, but I thought I should let you know as soon as ossible. E ‘We'll set up the line as soon as I get back — that’s the fourth of May, and we'll aim to \duction on the seventh. Thar'l allow everyone time to get ready for it. Will you call back if there are any queries? Ring Ken Inove, that’s I-N-as in night, O-U-E. He's the new Design Manager so he makes the decisions this end. He’s on eight-one- double six-three-zero-three, That's till wo thirty your time. Thanks. Bye. sear pause] Now listen to the recording again. [pause] That is the end of Part Two. You now have ten seconds to check your answers. [pause] Part Three. Questions 16 to 22. Look at the notes below. Some information is missing. You will hear a short presentation to a group of investors about a business which is for sale. For each question, 16-22, fill in the missing information in the numbered space using one or two words. After you have listened once, replay the recording. You have ten seconds to look at the notes. [pause] Noo listen, and fill in the missing information. Woman: So, the last company Pd like to present is called Office Online. It came onto the marker at the end of last month, and there's been a lot of interest so far. Although Office Online originally sold office equipment such as furniture, today it mainly deals in computer equipment. This ‘was to respond to changes in the mazket but it’s not been totally successful 147Key In terms of extra services offered, Office Online does web design. ‘There were plans to offer IT training, but there wasn’t enough demand. Nexc its surroundings, i’s an area where there are a lot of cafés and restaurants which are popular with local business people. Office Online is situated beside a bank, so it’s ia a very good location for attracting customers. So far we've been unable to get exact figures regarding rental costs for the property, but those should be available from the owner. The owner has reached retirement age, but in fact the real reason for sale of the business is poor turnovers the company’s sales have recently decreased to just cighty thousand a year, although it does have a potential for sales of well over two hundred thousand a year. This means that there hasn't been a lot of investment in the shop for a while; although one recent improvement has been a new security system. If there are any potential buyers here interested in finding our more, rather than phoning directly the seller would prefer to be contacted by email so please make sure you do that. The final date for submitting offers for the business is not the twenty-fifta of June, as it says on the slide, but the twenty-fourth. So, that’s all I have to say about Office Online. OK. Are there any questions? Yes [pause] Now listen to the recording again, [pause] “That is the end of Part Three. You now have twenty seconds to check your answers [pause] Part Four, Questions 23 to 30. You will hear an interview with Elena Chan, Chief Executive of Adora, a retail chain. For each question, 23-30, mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording. You now have forty-five seconds to read through the questions. [pause] Now listen, and mark A, Bor C. Man: Today we welcome Flena Chan, Chief Executive of Adora, the rerail outlet special women’s desing, and home furniture. ‘Woman: Good morni Mam Good maceing Blasa. Now fst of al, wet¥e just heard in the Bnancial news:that Adora hes had a disappointing season in the UK with a significant drop in sales, What do you think has caused that? Woman: Well, people certainly aren’t spending less, so T think you have to look for another reason. In facr, in general, the price of clothing is going down, so the marker is extremely competitive at all levels. At Adora, we offer high quality items with a higher price and some people say this pricing policy is responsible for the drop, but I don’t believe that's so. Man: So what will your strategy be for this year? Woman: — Well rather than aiming to increase sales, we'll be focussing on becoming more profitable. By reducing overheads, we think that will be possible. Of course, we also want to maintain the quality of our products. There won't be any cuts there. Man: And do you have plans for growth internationally? ‘Woman: Mmm... actually although we have had some success as a retailer overseas, we're aiming to reduce the number of shops by fifty per cent in the next few years. We did have a period 148Test 3 in the eighties of very rapid expansion, followed by several years when the number of outlets remained about the same. Tsee. Let’s focus on your customers. You've mentioned quality a couple of times. Is that the main thing they look for wher they buy your products? Quality is very important, but interestingly, research has shown it’s not the most important factor, And while we provide an excellent customer service, what we've identified as our key selling point is onr designs. They're really original and customers like that, so its more important than service. How important are internet sales for Adora? They represent roughly twenty per cent of our sales, and that figure seems to be on the increase, in the furniture division. I don’t expect online clothing sales to rise dramatically though, laternet sales are growing, but customers still visit our outlets so they can try clothes on, even if they then go home and order the goods online. Isce, What sort of challenge will this bring in the furure? Well, previously our challenge was to develop our market share, Then we bad to work on adapting our products to the customer. What's important for our future success is to successfully predict what eustomers will want to purchase next so that our company can continue to grow. That's our major challenge now. Adora originally retailed only women’s clothing. Why did you go into furniture? Unlike many other clothing retailers, we've always produced our own materials rather than buying from cloth manufacturers. So it wasa’t difficult to start producing things like curtains, or materials for chairs and sofas. If we were starting to do this today, we would try and spot business opportunities in the market, and then make detailed financial plans. But back then it just seemed to happen naturally, and fortunately it’s been very successiul. And you now offer a design service for businesses as well. That's right. We create a professional image for companies, for example hotels, by offering a complete service from initial design, all the way to completion. Our reputation is the main factor for success in this area, Clients recognise the fact that we're reliable. That's probably more important than if we only saved them time and money. Elena, thank you for talking with us. Thank you. Now lister to the recording again. [pause] ‘That is the end of Part Four. You now have ten minutes to transfer your answers to your Answer Sheet. [pause] Note: Teacher, stop the recording here and time ten minutes, Remind students when there is one minute 149Key Test4 Reading Part 1 1C 2B 3C 4A 5B Part2 6H 7F 8G 9B 10E Part3 uC 2D 3B 4H SE Part 4 6B I7A 186 19C WA 2C 2B PartS 2A 24C 2B 2C 227A WB Part 6 29B 30C MB 32A 33B 34A 35C 368 39B 40 C Part7 41 (MR/ MS / MRS / MISS) JAN FISHER 42 MARKETING (SECTION / DEPARTMENT) 43 (ON) (THE) 16(TH) / SIXTEENTH OF APR(IL) / APR(IL) (THE) SIXTEENTH / 16(TH)/ 16(TH} / 16/4 14/16 44 COMPANY CULTURE. 45 AGREEING GOALS 38 A Test 4 Writing Part 1 Sample A *| am writing to thank you for the invitation | would be please to come on the first Tuesday in April | am the sales manager in our company. Our goods are frozen food and. a@ lot of people buy them. With our best customers we make contracts, that is why we are successful. Please do not hesitate to contact me for any further questions. yours sincerely Ramona. Saxer *Dear Ms Nursten 150Test 4 Scales (Mark | Commentary Content 5 _| All;contentis relevant to the task and! the target reader Is fully informed. Communicative |, | The writer uses the conventions of letter wring to hold the reader’ attention end Achievement ‘communicate straightforward ideas. ‘The text is generally well organised and coherent using basic linking words and Organisation | 4 | cohesive devices that is wy) although trere are some punotuation errors. Everyday vooabulary is used appropriately (goods; customers; further questions) Language 4 | Simple and some compiex grammatical forms are used! with @ good degree of ‘control, Errors do not impede communication. Sample B | feel 90 graceful by receiving your invitation. Ito my pleasure to speak in your organisation to how to Succeed in business | assure November will be good and convenient for me, a9 | have got Board meetings with mary companies this month. | will just give a short description of my role in the company, | work has a “Chief Designer”, my aim is to design extraordinary building other than doing now. | awarded as a ‘Best Designer’ in Ashok Leyland Many of my Projects have reached Abroad ana | have earned money for my best. My Company is being successful for many years, Its only because of our Team Spirit and Co-ordination thes is no cgo between one another. | just no want to separate it has a company, it’s a “Leading Family” or a “Achieving Family”. | juet now close all my apps here and | will be there on Next month and | will hold a series to how to suceed in business Scales Mark | Commentary Paar 4g __| The textcontains some irrelevant information but the target read is, on the whole, informed of the content elements. The writer uses the conventions of latter writing in generally appropriate ways to 3 | communicate ideas. There is a lack of opening/closing formulae but the register is appropriate. Communicative Pohievement The text is connected, using besio, high frequency linking words, but not always (Orgrisetion | 2._—_| coherent due to occasional misuse of punctuation. A limited number of cohesive Cevices are used (referencing) but not always successfully. Everyday vocabulary is used generally appropriately (oleasure; Designer; Projects; Co-ordination). Simple grammatical forms are usad with a good degree of control (present simple, future, present perfect). Numerous lexicel anc! grammatical errors are noticoable but in general, moaning can stil be determined, Language 3 151Key Sample C Dear Ms Nursten Thank you for your invitation. | work for the Company Alfa-Tech as the aseistant managing director: | do superwiae the works of the personnela under vary omall unit: atid suggest some pointe for their progress in every task. My company has been succeseful because of our peak co-operation and best team work. \ will be priviledged to speak at your meetings that would be a seed for success of emerging companies. My convenient month is June. Best wishes M.Dunga Scales. ‘Mark | Commentary Content 5__| Allcontent is relevant to the task and the target reader is full informed Communicative |, | The writer uses the conventions of letter wring in generally appropriate ways Achievement (register, opening/closing sentence) to communicate straightforward ideas. ‘The text is connected and coherent using basic linking words (and; beets) Organisation | 3 —_| and some cohesive devices (that would be a seed). Paragranhing is not always suocesstul. ‘The writer uses vocabulary generally appropriately (assistant managing director, supervise; theam work). Errors, although noticeable, (‘sucerwise' ‘the personnels’ ‘priviledgect,) do not impede understanding, Simple grammatical forms are used ‘with a good degree of contro Language 3 Sample D ‘Thak you very much for invitation, | would be glad to take part in your meeting. | want to tell aboub my company In the beginning my business | had much problems, But could fing on investors who helped. me that. my compary was adventased so well that | Have mary customers. So my company have success 152Test 4 Scales ‘Mark | Commentary eri i 1 The task is not fully Cevelopad as two of the task laments are omitted so the: pr { target reader is minimally informed. ‘The writer uses the conventions of letter writing in generally appropriate ways 3 | toconvey ideas. This is especially evident in the first half of the task, where Communicative penevernant appropriate register is also more evident, Organisation | g | Tetextis connected ane coherent using basic inking words (ouiso) and limited number of cohesive devices are used. ‘The writer uses basic vocabulary reasonably aporopriately but errors impede ——— 2 _ | meaning at times (! could fing on investors, my company was adventased), Simple ‘grammatical forms are used with a good degrve of control (! would be glad to fake part in your meeting). Test 4 Listening Port 4 1B 2B 3C 4B $C 6B 7B 8A Part 2 9 PEROWNE 10 (AUGUST / AUG) 6(TH) / SIXTH / 6 / 6 TH / SIXTH (AUGUST / AUG / 8) 11 12.00 (PM) / MIDDAY / 12 O'CLOCK / 12 / 12.00 12. WK0S2 CJ 13 347 6299 14 BLACK 15 INV 2010 (TWENTY TEN) Part 3 16 2004 17 PRINTING (FIRM / COMPANY) 48 NEWSPAPER 19 LYNX 20 A/‘THE / AT LUNCHTIME (LUNCH-TIME) (LUNCH) (LUNCH TIME) 21 (AN) EXCELLENT) /((A) GOOD) (CLEAR) AGENDA 22, ON LINE / ON-LINE / ONLINE (NETWORKING) Part 4 BC 24C 2B WC 2A WC WK BOA Tapescript Listening Test 4 This is the Business English Certificate Preliminary $, Listening Test 4. Part One. Questions 1 to 8. Tor questions 1-8, you will bear eight shore recordings. For each question, mark one letter (A, Bor C) jor the correct answer. Here is ax example: Who is Anna going to write to? 153Key [pause] Man: Anna, that supplier we use has become very unreliable, and we've decided to look for another one. ‘Woman: Seems 2 good idea. Man: We don’t need to inform our clients, but could you send a note round to all our departments when we've decided who to replace the supplier with? Woman: Yes, of course. [pause] The answer is A. Now we are ready to start. After you have listened once, replay each recording. [pause] One: When will the launch party take place? [pause] Tve gor the October launch party down for the twenty-first now. { thought it was the eleventh? ‘That was the original date, but it gives us too little time. Why don’t we go for the twenty-seventh then? Thar'd give us plenty of time. The vennie’s booked up then. I see ~ so we don’t really have a choice. Two: How does the woman feel about the proofs? [pause] Man: The proofs for the brochure design have come. Woman: Oh what a shame. . . Ohh, | thought there’d be more colour in them. Man: I think they’re attractive. But send them back if you’re not happy. Woman: Oh, my line manager will like them. And she won't be happy if I delay the process. 1 had hoped the printing depaztmenc would do a better job though. [pause Three: Which group of consumers will the company target? [pause] Man: Traditionally, we've targeted consumers under twenty, especially students, who buy CD-ROMs. New research shows our marketing should be directed at the fifty to seventy age-group; people who buy software for their children, grandchildren and themselves. They're now our target group. [pause] Four: How will the part be delivered? Ipause] Man: Where's that part we ordered? The suppliers promised it would come today. : ‘They've just phoned ~ they've got problems. Two vans have broken down. What?? But it's urgent — ask them to put it on the next train,Test 4 Woman: 1 Man: Well {pause} I, but their motorbike com that case... *s already set off with it, apparently. Fives Which task is the priority? [pause] Man: Hello, Suzy? Ben here from Events Section. ‘Woman: Hi. I've gor the fle bere on the investment conference. | see you've already identified a venue? Woman: The Northmead Centre, yes . . . But before we negotiate a price, I think you should go and take a look at it. We've never used the place before. oi OK. [ti leave the contract till later then. Woman: Right Woman: What do graduates from Regent Business School do when they've got their MBAs? Here at Regent Business School, we're proud of our record, Just under a quarter of our MBA graduates return to dhe same job they were doing, before. But the majority are successful in gaining promotion within their company. And about a third move to a new company. foause] Seven: Where is the teamwork session taking place? Ipause] Man: So where is the first session going to be? Woman: Ir depends which one you've chosen. The budger management one is in the Boardroom. The cone on working in teams is in the small meeting room, Only a few people chose labour law so they're in David's office. Man: Thanks. pause] ght: Which chart is correct? (pause) Woman: While the number of staff choosing to work flexible hours or flexitime has remained stable, a higher proportion of managers are now taking advantage of the scheme, after a slow start, Overall, the number of flexitime workers continued to rise slightly in the last quarter of the year, [pause] That is the end of Part One, ‘) art Two. Questions 9 to 15. k at the notes below. Sone information is missing. 155Key You will hear a man from a software company arranging a meeting. For each question, 9-15, fill in the missing information in the numbered space using a word, numbers or letters. After you have listened once, replay the recording. You have ten seconds to read through the notes. [pause] Now listen, and fill in the missing information. Man: Hello, Dan Jones here from Software Solutions. I'd like to come and show you some of out company’s new software products, Last time I met Jane Parker. Could I arrange to see her ain? ‘Woman: Ms Parker no longer works here. You'd need to see Oliver Perowne, 'm Sarah, his secretary. Man: ‘Thanks, Sarah, how do yon spell his name? Woman: It’s P-E-R-O-W-N-E. He's out today, but [ could arrange something. Man: Thanks. What about August fifth, when I'll be in your area? Woman: OK... Oh,sorry he’s aetually booked all day, Would the sixth suit you? Man: OK. Shall we say eleven o'clock? We'd need about an hour. Woman: Um, let’s make it ewelve. You could have lunch together here after your miveting? Man: Great. Woman: Could you let me know your car registration, and I'll book you a car parking space. Man: Sure, its WK-oh-five-two-CJ. Woman: OK. And your phone number, please? Man: Sure, I don’t think you'll need my mobile number. My PAs always there. She’s on three-four seven-six-two-double-nine. The code’s oh-one-double two-three. Her name’s Anna Hope, 10 sorry, Anna Black, she’s just got married - I keep forgetting, Woman: ‘Thanks. Have you something special to show Oliver at the meeting? Man: ‘We have some new invoicing software. It’s called INV twenty ten. It has a lot of great new features, among them . (pause] Now listen to the recording again. {pause} That is the end of Part Tivo. You now have ten seconds to check your answers. [pause] Part Three. Questions 16 to 22. Look at the notes below about making business contacts, or networking. Some information is missing. You will hear part of a talk by a company director to a group of Business Studies graduates. For each question, 16-22, fll in the missing information in the numbered space using one or two words. After you have listened once, replay the recording. You have ten seconds to look at the notes. [pause] Now listen, and fill i the missing information. 156Test 4 Man: Good moming, everyone. I’m here today to talk about networking. First, I'l introduce myself. My name is Peter Nozth. I first began to think about starting my own business in two thousand and one and J actually set up the company with my business partner in two. thousand and four. I'm pleased to say it’s doing very well. I's a printing firm and I'm sure the networking we've done has contrituted to its success. ‘When we launched the company, we knew we could provide a good product. We just didn't have enough clients! We'd iried different methods of advertising. We'd put ads in the trade press and on local radio, but we had the best results irom advertising in a newspaper Then we were introduced to networking, which made a real difference. We've made good contacts throngh an organisation called International Lynx ~ that’s L-Y-N-X. We go along to their meetings, where members talk for one minute about their business, and what kind of companies they wanr ro make contact with, But of course, you can’t attend every networking event — if you did, you'd never do any work. Alot of people think networking meetings take place over breakfast, but I think you'll find that most people prefer lunchtime as it’s more convenient and you'll probably meet more people, However, as to what makes a good meeting, well an effective networking meeting needs to have a clear agenda. It’s also useful if handouts with company profiles are circulared to everyone beforehand, OF course, meetings aren’t the only way of networking. Don't forget that online networking is increasingly effective nowadays, and will continue to be, Tknow.... pause] Now listen to the recording again. That is the end of Part Three. You now have twenty seconds to check your answers. [pause} Part Four. Questions 23 to 30, You will bear an interview with Martin Baker, founder of a company called Coffee Express. For each question, 23-30, mark one letter (A, B or C) for the correct answer After you have listened once, replay the recording. You now have forty-five seconds to read through the questions. [pause] Now listen, and mark A, Bor C. foman: This morning, Martin Baker is in our studio to tell us how he started his company, Coffee Express. Martin, good moming. Man: Good morning, Woman: First of all, Martin, what made you decide to start your own business? Man: Well, previously I worked as a consultant in the rerail sector, helping clients to face difficult challenges, or helping with their ambitions to make a lot of money, and [realised that what really interested me was not giving advice to other company owners, but actually having one myself. man: So where did you get the initial funding for Coffee Express? i; thought I wouldn't be able to get a bank loan, so I contacted a group called ‘Business Angels? which invests in small businesses, and they provided the capital. Later I found out that I did have a colleague with a substantial amount of money to invest who was very interested in becoming & business partner, but by then it was too late. man: I see. And what sort of company is Coffee Express? Van: [realised when 1 was in the US that there was a gap in the market for good quality coffee, 1s7Key Woman: Man: Woman: [pause] which you can get for yourself from machines in places like airports or stations, or even in the street. There are a lot of great chains of coffee shops, as well as internet cafés where you can get a good espresso, but I decided to explore the gap, and i's been very successful so far. ‘And what has helped the business develop? Actually, our website has been really important. We've found that it’s been the best way of finding out what our clients think about the quality of our coffee and about our service. Many other company websites just focus on giving a lot of information about the company or the product and others use websites for promotions and offers. How much time do you spend on the business now? In my consultancy job, | always tried ro keep to a nine-hour day, But when you're an entrepreneur, you live and breathe your business twenty-four hours a day, seven days a week. So T have no set rimerable. However, one day it would be nice to have some weekends free. ‘And what about your staff; what sort of people do you look for? Tdo think that business qualifications can be very helpful, but my preference is to have people who are used to working in the service sector. | interview a lot of dynamic and creative people, but they aren’e actually interested in how the business works. So what advice would you give to people who want to start their own businesses? A lot of business advisers will tell you thac you must have a very clear business plan before you start. J would say that ir’ actually more imporzant to be able to understand why things go wrong and avoid getting into the same situation again. sAnd you need to be able to find people you can trust. You'll always need the support of a good team. ‘And finally, what plans do you have for developing Coffee Express? ‘There's still a lot of potential to expand in the UK, so our goal for this year is to double the number of our outlets. We were considering setting up Coffee Express in other countries, and offering a wider range of products, such as teas and iced coffee, but we've come to the conclusion that we need to stay focussed, rather than broaden too quickly. Martin, thank you for coming in to the studio today, and all the best for Coffee Express. Now listen to the recording again. {pause} That is the end of Part Four, You now have ten minutes to transfer your answers to your Answer Sheet. {pause} Note: Teacher, stop the recording here and time ren minutes. Remind students when there is one minute remaining, That is the end of the test. 158INTERLOCUTOR FRAMES “To facilitare practice for the Speaking test, the scripts that the interlocutor follows for Parts 2 and 3 appear below. They should be used in conjunction with Tests 1-4 Speaking tasks. These rasks are contained in booklets in the real Speaking test. Interlocutor frames are not included for Part 1, in which the interlocutor asks the candidates questions directly rather than asking them to perform tasks. Part 2: Mini presentations for two candidates (about five minutes) Interlocutor: * Now, in this part of the test, I'm going to give each of you a choice of ewo different topics. I'd like you to choose one topic and give a short presentation on it for about a minute, You will have a minute to prepare this and you can make notes if you wish, + Allright? Here are your topics, Please don't write anything in the booklet. [interlocutor hands each candidate a booklet and a pencil and paper for notes.) Interlocutor: * Now, B, which topic have you chosen, A or B? * Would you like to show A your task and tell us what you think is important when [interlocutor states candidate's chosen topic}? [Candidate B speaks for one minute.) lnterlocutor: * Thank you. Now, A, which do you think is most important, finterlacttor reads out bullet points]? * Thank you. Now, A, which topic have you chosen, A or B? # Would you like t0 show B your task and tell us what you think is important when interlocutor states candidate's chosen topic|? [Candidate A speaks for one minute.) Imerlocutor: * Thank you, Now, B, which do you think is most important, finterlocuéor reads out bullet points]? * Thank you. * Can [have the booklets, please? Pact 3: Collaborative task and discussion (about five minutes) Interlocutor: + Now, in this part of the test, you are going to talk about something together. +» I'm going to describe a situation. Example: The manufacturing company you work for wants to improve contacts with a local business college. Talk together for about 2 minutes about some of the ways the company could help the college and decide which three are best. * Here are some ideas to help you. interlocutor places the booklet in front of the candidates so that they can both see 1] + Tl describe the situation again. Example: The manufacturing company you work for wants to improve contacts with a local business ‘ellege. Talk together for about 2 minutes about some of the way’ the company could help the college and ‘decide which three are best. 159Interloctstor Frames Now talk together. Please speak so that we can hear you. [Candidates have about two minutes to complete the task. * Can have the booklet, please? [Interlocutor selects one or more of the following questions as appropriate.) Examples: * Can you think of any other ehings a company could do to help a local college? (Why?) * How important do you think practical experience is for business students? (Why?/Why not?) # What do you think are the advantages to a college of having contacts with local businesses? (Why?! Why nor?) * Do you think there are advantages to a company in haying coneacts with a local college? (Why?/Why not?} * Do you think the skills people learn in one company are always useful in another company? {Why? Why not?) + Thank you. That is the end of the test,Sample Answer Sheet: Reading CCNIVERSTT¥f CAMBRIDGE SOL Homa 2 fi VA a S A mM PP L EB pe tn NY L = Cen Ro (Candidate's Signature Ccanaidate No, = Examination Tite Examination a Drtse centre superior: = ene ABSENT nn WTHORANN a = Instructions {Use a PENCIL (B or HB). Rub out any answer you wish to change with an eraser. Forpars to sone bn ech ane een iyeu nk ihe ght answer tothe queson ack your Answer forvan7 Hee ite yout enaver slay in CAPITALLETTERS, (eo lta or utr 2a bo Mine anewer fs nv hn re we aie ono ay bewoen wor PIGUEISITINOW HMALT) For orale 6 bh ) Turn over for Parts 3-7 > OUCES 2 EI! 161Sample Answer Sheet: Reading ous? 162Sample Answer Sheet: Writing Examination Tie Examination Contre Supernsor tv ras ABSENT ors WITHDRAWN coon EI AO ane ce | Part 4: Write your answer in the box below. Ee for use by Exainer only oh | CUCL 2012 ATT 163Sample Answer Sheet: Writing Part 2: Write your answer in the box below. ‘This saction for use by Examiner only [ao eres Sb td Part 2 +12 2 uo “a sa 52 Examiar Number be ade ab cle oc ocak cs Examiner's Snatare 164 OUCLES 2012 FTSample Answer Sheet: Listening aaeae aia ose : = a SA M P LE % ancidate Name Centre No. " Se. onan, SEER 7 7 es Examination Title Examination a I. 4 centre Petal 3 ee ‘cme ABSENT ~ ma WITHORAWIN de Eanes aera s instructions Use a PENCIL (B or HB) FRub out any answer you wish to change with an eraser. For Parts 4 and 4: ‘Marc one box for each answer [Se ‘For examcte: folla Hyun Co hi nsw qussion, mak your Answer Shoot ke tie: [8] For Parts 2 and 3 ‘We your answer clealy n CAPITAL LETTERS. White one lita in each box Ifthe answer has more than one word, Iaave one box emply belweer' words. en vow WER? e tol] pe > lo > io zl > (a lo ae 2 £ 6 7 \3| eo ‘Turn over for Parts 3 and 4 pp OUCLES 2012 INSEE 165Sample Answer Sheet: Listening ‘om eC eo TH = | co 8] a 5 4 H CULES 2012 TAT 166Thanks and acknowledgements ‘The authors and publishers acknowledge the following sources of photographs p. 115: (L) Shutterstock/Dmitry Nikolaev; (C) © PSL Images / Alamy; (R) Shutterstock/Vibrant Image Studio Book design by Peter Ducker MSTD Cover design by David Lawton The CD which accompanies this book was recorded at dsound, London, 167Audio CD track listings “rack comes 1 Tile ow 2 Test Inioduction 156 3 Test Part question 1 029 4 Test, Part V question 2 032 5 TestlParttquesion3 037 6 Test t,?art questions 24 7 Testi,Part questions = 038 8 Test ParlTquestioné 029 9 Test Part question? 036 10 Test 1, Part I question 8 042 WE Test 1, Part 2 rubric O52 12 Test Port questions 9-15 157 13: Test |, Part 3 rubric Ost 4 Test, Part questions 16-22 234 1S Test Part 4nubrie 124 46 Test Part dquostons 29-40 4°06 17 Tast2Inrccuction 54 18 Tost 2 Part cubic 104 19 Tost2,Partiquestion! == 037 20 Test2 Part iquestion2 0:47 21 Test 2, Part iquestion 3 0? 22 Tost 2,Part question = 0:34 23 Test2 Part iquesiionS 026 26 Test2 Part questions §—— 033 25 Test2.Partiquestion? 27 26 Test? Part iquestion8 038 27 Test? Part2 nie os 2B Test2 Par:2qvestions 9-15 185 29 Tost 2Part 31ubr'c 053 30 Tost 2,Part 3 questions 16-22 2.28 31 Test 2 Par ic 28 32 Test 2, Part 4 questions 23-20 359 ck Contes 33. Test 3 Introduction 34 Test 3 Part I nubric 35 Test3,Part 1 question 36. Test 3, Part I question 2 37 Test3,Part Iquestion 3 38 Test’, Part question 39 Test 3, Part question 40 Test 3, Part I question é AV Test 3, Part 1question 7 42 Test 3 Prt I question 8 43 Tect 3, Part rubric 44 Test 3, Part 2 questions 9-15, 445 Test 3, Pa 3 rubric ‘46 Test 3, Part 3 questions 16-22 AT Test 3, Part & rustic 4B Tost 3, Part 4 questions 23-30 49 Test 4 Introcuction '5O Test 4 Patt rubric 51 Test Part iquastion? 52 Test 4 Part question 58 Test 4, Part question 84. Test 4, Part quastion 4 55 Test 4 PartT questions 56 Tost 4 Part quastion 6 7 Test 4, Pert question? 58 Test 4 Port | quastion 59 Test d Part 2ubtic 60 Test Part 2 questions 9-15 61 Testa Pare brie (62 Test 4, Part 3 questions 16-22 63. Test Part rubric (64 Test Part 4 questions 23-20 12 382 Total Duration: 74 minutes approximatelyETN BUSINESS ENGLISH CERTIFICATE Sed a ee) ee ee aa ely Leder ae Ue OUP This Sth callection of examination papers for the Cambridge English: Business Preliminary provides all the See eee ee Fe eee ee ee ca a helpful overview of the Cambridge English: Business Preliminary exam to familiarise you with its format photocopiable answer sheets so you can practise transferring your answers answer keys and recording scripts making it ideal for self-study. An audio CD containing the recorded material for the ea eae te eae ae eee Cea ea tae CAMBRIDGE ENGLISH CORPUS, ur authored the Crpusto sham Esl woe. combridye.org/earpus CAMBRIDGE QUALITY GUARANTEE SBN 978-1-107 imi