Survey about level of customer's satisfaction of KohSamui

Hi!We are students of National Economic University, we are carrying out the
research about level customer satisfaction of KohSamui. Please let us know your opinion
about KohSamui through filling in this questionnaire.We very appreciate your help!

All your responses will be used only for this project.

A. General information(Please the most appropriate answer)

1. Gender: Male Female
2. Age:
Less than 18 From 18 to 25 More than 25

3. Which distribution of KohSamui you offen go to?

KohGiangVo KohQuangTrung
KohPhanDinhPhung

B. Quality of KohSamui on diffirent aspects: : Please rank your choice following scale
1is very bad to 5 is very good

Factors Items Rate ( 1:very bad, 2: bad, 3:

normal, 4:good, 5: very good)

Product - The food and drink have good taste 1 2 3 4 5

- The hygiene of the food 1 2 3 4 5

- The quantity of the food 1 2 3 4 5

- The menu is variety 1 2 3 4 5

- The food and drink are well presented 1 2 3 4 5

Service - Staffs have good attitude when serving 1 2 3 4 5

(friendly, enthusiastic, polite)

- The food/drink is served quickly

1 2 3 4 5
-The food/drink is served accurately
1 2 3 4 5
- The payment process is quickly and accurately
1 2 3 4 5
Location - The location is easy to find 1 2 3 4 5

- The location have good view 1 2 3 4 5

- The parking lot is safe and convenient 1 2 3 4 5

Design and - The restaurant is clean (general space, table, 1 2 3 4 5

space toilet etc)

- The restaurant have good design& decoration 1 2 3 4 5

- The restaurant have comfortable atmosphere 1 2 3 4 5

Price - The price is reasonable comparing to others 1 2 3 4 5

- The price is appropriate with quality 1 2 3 4 5

C. Customer's satisfaction of KohSamui: Please rank your choice following scale 1 is

very bad to 5 is very good
1. What is your general satisfaction about KohSamui?

1 2 3 4 5

2. What is your satisfaction about product quality (food/drink) of KohSamui?

1 2 3 4 5

3. What is your satisfaction about service quality ofKohSamui?

1 2 3 4 5

4. What is your satisfaction about product price of KohSamui?

1 2 3 4 5
 5. What is your satisfaction about location of KohSamui?

1 2 3 4 5

6. What is your satisfaction about design & space of KohSamui?

1 2 3 4 5

Please describe if there are any particularly unique aspects of the service experience:

Thank you for answering this questionnaire! We sincerely appreciate your honest opinion
and will take it into consideration in order to provide the better products and services in
the future!