Desjardins, Eric (PCH) From: Sent: July-01-17 1:59 PM To: Kiosque info de la capitale / Capital Info Kiosk (PCH) Subject: Canada day in ottawa s.19(1) Hi there, We are visitors from the UK and have come to Canada Day today. We are a bit confused of what's going on! ‘We have heard that the line to get into Parliament Hill is 5 hours long, is that true? Also where are the access points to access the area? Once you get into Parliament Hill can you walk to Majors Hill Park or do you have to line to get there again? Thanks in advance for your hel 000001Sent: July-01-17 3:33 PM 3.1900 To: Kiosque info de la capitale / Capital Info Kiosk (PCH) Subject: Terrible Organization ‘The organizers of Canada Day 2017 should be ashamed of thenselves for the shoddy work that went into this ‘years event. ‘Thousands of people spent at least 4 hours in line this morning only to be told the line they were in was not the “official” line and we were barricaded from entering a line and told to go to the back of another line. This was despite being instructed by both Police and security to take our place in the original line. The two policewoman at the comers of Bank & Sparkes were desperately trying to calm frustrated people down and explained they eishrd they had a way to communicate to the crowd that continued to Tine up in the wrong line. This experience has left me with no desires to EVER visit Ottawa again. 000002Nadeau5, Eric (PCH) From: Ottawa 2017 Sent: Sunday, July 2, 2017 8:00 AM aca To: ce: INFO/INFO (PCH) Subject: RE: Epic fail Good morning ‘The Canada Day celebrations are organized and managed by the Department of Canadian Heritage. I've CC’d them on this email for them to reply. Have a great day, The Ottawa 2017 Team Léquipe d’Ottawa 2017 OTTAWA. | 613-232-2017 Ottawa2017.ca meee From: Sent: Saturday, July 1, 2017 8:31 PM To: Ottawa 2017 Subject: Epic fall Very disappointed with Canada Day events in Ottawa. Thousands lined up for hours and never got to set foot on Parliament Hill. Why were there lines going nowhere? Why were there no volunteers herding people? Why were there ‘no washroom facilities for the thousands waiting to get in? Definitely not worth the outrageous hotel prices we paid for this weekend! ‘Come to Heritage Days in Edmonton if you want to see how a festival should be run! Disappointed from Alberta 000003Nadeau5, Eric (PCH) INFO/INFO (PCH) Wednesday, July 12, 2017 12:17 PM s.19(4) RE: Epic fail! Dear Madam, Canadian Heritage and all of its security partners have worked diligently so that all Canadians could celebrate Canada Day in a very safe atmosphere and environment. We understand that you experienced some challenges, and we regret any inconvenience it may have caused, ur security partners adapted their procedures during the two days of celebrations, on Canada Day and the day after, to speed up passage through security checkpoints. For Canada Day festivities, Canadian Heritage worked closely with a number of partners. These included the Parliamentary Protective Service (the organization responsible for security on Parliament Hill), the RCMP and the Ottawa Police Service (which is responsible for security in the surrounding areas) to ensure the safety of everyone attending Canada Day festivities. Please be assured that we have noted your comments and shared them with our partners. Eric Nadeau ‘Agent Centre de renseignements | Enquiry Centre Agent Centre de renseignements | Enquiry Centre Patrimoine Canadien | Canadian Heritage Gatineau, Canada K1A OMS Téléphone | Telephone 819-997-0055 Sans Frais | Toll Free: 1-866-811-0055 Téléimprimeur (sans frais) | Teletypewriter (toll-free) 1-888-997-3123 Gouvernement du Canada | Government of Canada From: Sent: Saturday, July 1, 2017 8:31 PM To: Ottawa 2017 Subject: Epic fail! Very disappointed with Canada Day events in Ottawa. Thousands lined up for hours and never got to set foot on Parliament Hill. Why were there lines going nowhere? Why were there no volunteers herding people? Why were there ‘no washroom facilities for the thousands waiting to get in? Definitely not worth the outrageous hotel prices we paid for this weekend! Come to Heritage Days in Edmonton if you want to see how a festival should be run! Disappointed from Alberta 000004From: Sent: July-02-17 3:13 PM To: Jane:maciatchy@remp.gc.ca ce Bill Blair, justin trudeau@ par. gc.ca; Goodale, Ralph (Ext); geoff regan@parl.gc.ca, ‘george urey@sen parl.gc.ca; bob paulson@remp.gc.ca; john tory@toronto.ca; Gary Crawford; BordeleauC@ottawapolice.ca; michael perreault@torontopolice.on.ca; ‘mark anders@torontopolice.on.ca; melanie joly@parl.gc.ca; Kiosque info de la capitale / Capital info Kiosk (PCH); richard.ubbens@toronto.a; info@ottawatourism.ca; Jim Watson@ottawa.ca; salem husain@torontopolice.on.ca Subject: Problems with Security Screening At Parliament Hill for Canada 150 Celebrations Importance: High sn) Hello Chief Superintendent Maclatchy; | am writing about the severe problems Canadians, and tourist experienced accessing Parliament Hill yesterday for the Canada 150 celebrations. This was due to an inadequate number of security check points, inadequate security screening staff, and scanners. There was no staff assigned to manage lineups. Canadian and tourist travelled from around the country and world, many at great expense to visit Parliament Hill, and many were denied the chance due to poor planning, and inadequate resources being assigned for security screening. | understand only about 25,000 people made it on the hill, many more were shut out, since they could not get through the security screening bottleneck. As head of the Parliamentary Protective Service, what are you going to do today to fix the problem, and going forward what are you going to do to avoid another fiasco? You may want to consider tapping into the expertise of the TPS, lihave many very proficient event planners. ‘The current head of this group (Public Safety — Special Events) is Staff Sergeant Michael Perreault, Tel: 416-808-5051, Email: michael.perreault@torontopolice.on.ca., their main phone number is : 416-808-5049, office hours are 7 a.m. to 3 p.m., Monday to Friday. Links for media coverage on problems at Canada 150 Celebration: 1 000008the Access to-parliament- :/iglobalnews.calnews/3570040/canada-150-celebrations-bring-long-lines-in-ottawa/ http:/Awww.cbe.ca/news/canada/ottawa/parliament-hill:security-line-2017-1.4187867 http:/www.citynews.ca/2017/07/01/canadians-come-together-mark-canada-day-milestone/ s.19(1) I look forward to receiving a reply today from you. ‘Thanks in advance;Nadeau, Eric (PCH) From: Sent: ‘Sunday, July 2, 2017 11:41 PM To: INFO/INFO (PCH) Subject: Re: Ottawa Failed it's Tourists! s.19(4) On Jul 2, 2017 7:37 PM, > > You wanted us to come to Ottawa. We came. We spent over the top exorbitant prices for hotel rooms. We got up early in the rain to line up for what we thought might be 2 hours to get onto Parliament Hill. No! We waited Sand a half hours in the rain....this is with no exaggeration. When we reached Kent St it was barracaded. We finally pushed our way through and we were one of the few people we came to bond with that made it through. It was terrible! Where were the volunteers that would direct line ups? Where were the barracades to stop people from jumping the lines?. It was total disorganization and a huge disappointment for the thousand of tourists who spent a lot of money in your city not to be granted the opportunity to join in the hill festivities. Even the set up for video monitors was a huge disappointment. If you can't t get there, one could enjoy the celebration in real time on monitors throughout the city. But there was nothing to accommodate the thousand who came to celebrate Canada 150 with monitors outside The Hill. Even the monitors on The Hill were clearly not up to the standard to service those inside. 1 could rant further but what is the point. We we're lucky and persevered through the line up, the torrential rain, the mud and slop on the hill and enjoyed a spectacular performance on the hill. Maybe Ottawa or Heritage Canada should have looked to the experienced such as those organizing your Blues Festival. I heard from locals how secure but accommodating this event is to high volumes of people. I am from Toronto. We manage large events and crowds all the time. Did the Ottawa organizers consider consulting with any of these experts? I guess not! After all, you invited us to come. You even acknowledged 450,000 we're re coming to Ottawa for Canada 150. Did you think we would be satisfied to sit in our hotels watching the event on TV? Hell for'$600 a night, I don't t think so. Shame on you Ottawa. Shame on you Heritage Canada and the organizers. You failed us! from Toronto wrote: 000007Nadeau5, Eric (PCH) Ottawa 2017 Tuesday, July 4, 2017 10:18 AM INFO/INFO (PCH) s.19(4) RE: Ottawa Failed it's Tourists! Good morning} ‘The Canada Day celebrations are organized and managed by the Department of Canadian Heritage. I've CC’d them on. this email for them to reply. Have a great day, ee | The Ottawa 2017 Team Dips | Uéauipe d'ottewa 2017 ortawa. | 613-232-2017 Ottawa2017.ca From: Sent: Sunday, July 2, 2017 11:51 PM To: jim.watson You wanted us to come to Ottawa, We came. We spent over the top exorbitant prices for hotel rooms. We got up early in the rain to line up for what we thought might be 2 hours to get onto Parliament Hill. No! We waited 5 and a half hours in the rain...this is with no exaggeration, When we reached Kent St it was barracaded. We finally pushed our way through and we were one of the few people we came to bond with that made it through. It was terrible! Where were the volunteers that would direct line ups? Where were the barracades to stop people from jumping the lines?. It was total disorganization and a huge disappointment for the thousand of tourists who spent a lot of money in your city not to be granted the opportunity to join in the hill festivities. Even the set up for video monitors was a huge disappointment. If you can't t get there, one could enjoy the celebration in real time on monitors throughout the city. But there was nothing to accommodate the ‘thousand who came to celebrate Canada 150 with monitors outside The Hill. Even the monitors on The Hill were clearly not up to the standard to service those inside. I could rant further but what is the point. We we're lucky and persevered through the line up, the torrential rain, the mud and slop on the hill and enjoyed a spectacular performance on the hill. Maybe Ottawa or Heritage Canada should have looked to the experienced such as those organizing your Blues Festival. 1 heard from locals how secure but accommodating this event is to high volumes of people. I am from Toronto. We manage large events and crowds all the time. Did the Ottawa organizers consider consulting with any of these experts? I guess not! After all, you invited us to come. You even acknowledged 450,000 we're re coming to Ottawa for Canada 150. Did you think we would be satisfied to sit in our hotels watching the event on TV? Hell for $600 a night, I don't think so. Shame on ayou Ottawa, Shame on you Heritage Canada and the organizers. You failed us! (J) from ~ Toronto s.19(4) 2Nadeau5, Eric (PCH) From: INFO/INFO (PCH) Sent: Wednesday, July 12, 2017 12:22 PM eae) To: Subject: RE: Ottawa Failed it's Tourists! Dear Madam, Canadian Heritage and all of its security partners have worked diligently so that all Canadians could celebrate Canada Day ina very safe atmosphere and environment. We understand that you experienced some challenges, and we regret ‘any inconvenience it may have caused. ur security partners adapted their procedures during the two days of celebrations, on Canada Day and the day after, to speed up passage through security checkpoints. For Canada Day festivities, Canadian Heritage worked closely with a number of partners. These included the Parliamentary Protective Service (the organization responsible for security on Parliament Hil), the RCMP and the Ottawa Police Service (which is responsible for security in the surrounding areas) to ensure the safety of everyone attending Canada Day festivities. Please be assured that we have noted your comments and shared them with our partners. Steve Lela ‘Agent Centre de renseignements | Enquiry Centre Agent Centre de renseignements | Enquiry Centre Patrimoine Canadien | Canadian Heritage Gatineau, Canada K1A OMS Téléphone | Telephone 819-997-0055 Sans Frais | Toll Free: 1-866-811-0055 ‘Téléimprimeur (sans frais) | Teletypewriter (toll-free) 1-888-997-3123, Gouvernement du Canada | Government of Canada From: Sent: Sunday, July 2, 2017 11:51 PM To: jim.watson ; Ottawa 2017 Subject: Fwd: July 1 Begin forwarded message: From: Subject: July 4 Date: July 3, 2017 at 2:45:34 PM EDT To: Jim. Watson@ottawa.ca, PCH.infor-info.PCH@canada.ca, justin trudeau@parl.gc.ca, Kellie Leitch@parl.gc.ca, To whom it may concern: Tama Canadian citizen who wants to be heard, Four of us arrived in Ottawa June 29th for the festivities. We went over to Parliament on June 30, having to wait 40 minutes in the rain to get through security. No problem. We were dressed and expecting that. Each one of us had parasols checked, coats, checked, backpack and bags checked and a body scan. It took at least 4 minutes per person. ‘There were pethaps 40 security guards set up - that is all. We walked onto Parliament Hill, noticed the lack of toilets for a large crowd, no food tents. ‘We were dressed for the weather. Got into a lineup about 8:30 in the morning that snaked through many streets. We were in line until after 2:00 pm. Had to watch the opening ceremonies on cellphones. We never did get into the Hill. Once we reached Wellington and Bank Street, over four hours later, we were told we were in a false line and that we now had to 20 into another line which was going to take another 2-3 hours to get in. I talked to the police about the chaos and the absolutely non-existent crowd control and they told me they were only interested in terrorist activity and did not give a care about the crowd or crowd control People were starting to bud in at intersections because no one knew where they were supposed to be going. We had to give up after 2:00 because the police told us that once parliament hill reached capacity, which was soon, many thousands would be tumed away. You needed a good plan for lineups and crowd control. You needed hundreds of people hired just for crowd control and you needed to form one proper line with barriers s0 people could not bud in. Ihave never seen such a poor, chaotic display. Shame on you Ottawa. You actually ruined Canada Day for many thousands of people visiting Ottawa. If this is the way Canadian citizens now have to be treated at an event in our country, then perhaps the terrorists are winning 00014the war! And one other thing - after that fiasco going through security on June 30, when my spouse got home that night, he realized he had a swiss army knife in his pocket that he had forgotten to take out - security never caught it or he would have turned it in as it was his mistake, but still -it surely does not make me feel any good about security in this country.......and I was treated with absolute disrespect as a Canadian citizen and will never attend another large Canadian event. ‘Thanks - you absolutely ruined our Canada Day and made me ashamed to be a Canadian that day ~ the government spent so much time and effort protecting the dignitaries that the ordinary Canadian citizen was left behind (in the mud) literally. ‘Shame on you. 21911) Tottenham, Ontario, Canada 000185Nadeau, Eric (PCH) From: INFO/INFO (PCH) Wednesday, July 12, 2017 12:18 PM essen RE: July 1 Dear: Canadian Heritage and all of its security partners have worked diligently so that all Canadians could celebrate Canada Day in a very safe atmosphere and environment. We understand that you experienced some challenges, and we regret any inconvenience it may have caused. ‘Our security partners adapted their procedures during the two days of celebrations, on Canada Day and the day after, to speed up passage through security checkpoints. For Canada Day festivities, Canadian Heritage worked closely with a number of partners. These included the Parliamentary Protective Service (the organization responsible for security on Parliament Hil), the RCMP and the Ottawa Police Service (which is responsible for security in the surrounding areas) to ensure the safety of everyone attending Canada Day festivities. Please be assured that we have noted your comments and shared them with our pariners. Steve Lela ‘Agent Centre de renseignements | Enquiry Centre Agent Centre de renseignements | Enquiry Centre Patrimoine Canadien | Canadian Heritage Gatineau, Canada K1A OMS Téléphone | Telephone 819-997-0055 Sans Frais | Toll Free: 1-866-811-0055 Téléimprimeur (sans frais) | Teletypewniter (fol-free) 1-888-997-3123, Gouvernement du Canada | Government of Canada Fro Sent: July-03-17 4:02 PM To: RCIP/CHIN (PCH) Subject: Fwd: July 1 Begin forwarded message: From: Subject: July 4 Date: July 3, 2017 at 2:45:34 PM EDT. To: Jim.Watson@ottawa.ca, PCH.infor-info.PCH@canada.ca, justin.trudeau@pari.gc.ca, Kellie.Leitch@parl.gc.ca, To whom it may concem: lama Canadian citizen who wants to be heard. Four of us arrived in Ottawa June 29th for the festivities. We went over to Parliament on June 30, having to wait 40 minutes in the rain to get through security. No problem, We were dressed and expecting that, Each one of us had parasols checked, coats, checked, backpack and bags 6 00016checked and a body scan. It took at least 4 minutes per person. There were perhaps 40 security ‘guards set up - that is all. We walked onto Parliament Hill, noticed the lack of toilets for a large crowd, no food tents. ‘We were dressed for the weather. Got into a lineup about 8:30 in the morning that snaked through many streets. We were in line until after 2:00 pm. Had to watch the opening. ceremonies on cellphones. We never did get into the Hill. Once we reached Wellington and Bank Street, over four hours later, we were told we were in a false line and that we now had to go into another line which was going to take another 2-3 hours to get in. I talked to the police about the chaos and the absolutely non-existent crowd control and they told me they were only interested in terrorist activity and did not give a care about the crowd or crowd control People were starting to bud in at intersections because no one knew where they were supposed to be going. We had to give up after 2:00 because the police told us that once parliament hill reached capacity, which was soon, many thousands would be turned away. You needed a good plan for lineups and crowd control. You needed hundreds of people hired {just for crowd control and you needed to form one proper line with barriers so people could not ‘bud in. Ihave never seen such a poor, chaotic display. Shame on you Ottawa. You actually ruined Canada Day for many thousands of people visiting Ottawa. If this is the way Canadian citizens now have to be treated at an event in our country, then perhaps the terrorists are winning the war! ‘And one other thing - after that fiasco going through security on June 30, when my spouse got hhome that night, he realized he had a swiss army knife in his pocket that he had forgotten to take out - security never caught it or he would have tuned it in as it was his mistake, but still -it surely does not make me feel any good about security in this country.......and I was treated with absolute disrespect as a Canadian citizen and will never attend another large Canadian event. ‘Thanks - you absolutely ruined our Canada Day and made me ashamed to be a Canadian that day ~ the government spent so much time and effort protecting the dignitaries that the ordinary Canadian citizen was left behind (in the mud) literally. Shame on you, 5.1900) Tottenham, Ontario, Canada 000017Nadeau5, Eric (PCH) From: Ottawa 2017 Sent: Tuesday, July 4, 2017 10:33 AM To: 2.1901) ce: INFO/INFO (PCH) ‘Subject: RE: Shameful fiasco on many levels Good morning: ‘The Canada Day celebrations are organized and managed by the Department of Canadian Heritage. I've CC’d them on. this email for them to reply. Have a great day, — 4 | x | The Ottawa 2017 Team Véquipe d’ Ottawa 2017 2 cE | 613-232-2017 Ottawa2017.ca From: Sent: Tuesday, July 4, 2017 8:39 AM To: Ottawa 2017 Subject: Shameful fiasco on many levels, Hello, ‘and was well aware of the security infrastructure being built, yet when | got close to the Hill (corner Elgin and Sparks), on Saturday (around 112m), it was impossible to see where those fences that we were supposed to € up into. All | saw was an extremely dense mass of people trying to find their way, having no idea of what was in place or how to get through it. ‘We were all extremely lucky that nothing sparked any panic, because we were corralled, with no place to go, no capacity ‘to move (I kid you not), no view of anything, and a (I presume) dysfunctional sound system. There was a huge television screen, but no sound, With my husband, | was stuck, in “a souriciére”, between the buildings lining west Elgin to my left, the security gate that blocked southbound Elgin to my right and in front, and to the south, the gate that ran the entire length of Albert. There was only a tiny hole by which we could get out. Everybody was trying to get through this and there was next to no movernent. It took me close to 30 minutes of being pushed around and shoved to reach that hole (remember, | was at the corner of Queen and Elgin, perhaps 20’ north of Queen Street, no more). In this throng, | tried to protect a group of, 4 elderly individuals that were also trying to leave, from the hot heads (unfortunately, big burly adults) that were getting impatient and were pushing everybody (bullies anyone?) It was an explosive situation, Was there anybody in charge of supervising this event and ensuring the security of all involved: of those who made it on the Hill? ie. not just the security 3B 0018‘Wasn't there any brain at the top that could see how DANGEROUS this situation was? Wasn't there anybody in charge of the security that could have ordered some of those fences to be removed? Wasn't there someone who could have said that the buses needed to be rerouted to Laurier to keep a dangerous situation under control? The screening was stupid ~ it protected a few individuals who managed to make it on the Hill, but put at risk probably ‘more than 10x that amount of people. You want to secure the VIPs, by all means, but you didn’t have to put the lives of the rest of us at risk. I didn’t make it to the line, but 've heard that people (visitors, families with children) were ‘expected to line up for hours (I've heard a lot of 5 hours), with no access to toilets, and not access to drinks or food. Really, who can be so... Idon’t know a polite word for this lack of planning. Keeping the OC Transpo buses running on Albert and Slater also contributed to the dismal security of those who had had ‘the bad idea of trying to get on the Hill. Those fences contributed to the mayhem. Why, oh! Why did you not transfer ‘the buses to Laurier, and close Albert and Slater to traffic WITHOUT any fences??? i would like to hear a formal apology from your organisation. you have singlehandedly put ‘he lives of countless people at risk and did nothing to try and correct the situation. Please assure me that you will do an honest lessons learned from this and that never again will you place the security of a few so far above the security of the masses (not withstanding their basic human comfort — you know: toilets, drinks, food, and hour long fine ups?) s.19(1) Thank you. 4 00019NadeauS, Eric (PCH) From: Sent: Wednesday, July 12, 2017 1:48 PM To: INFO/INFO (PCH) 1911 Subject: RE: Shameful fiasco on many levels Hello, | understand that the partners were trying to speed up the passage through security checkpoints, but they obviously failed miserably. | have heard that the capacity for the Hill was in the 30K individuals. In other words, it was simply impossible to process the expected amount of people. Just there, that should have rung warning bells in the orgenization. ‘The situation | experienced, along with thousands of other people, was not “an inconvenience”. | would qualify it as an extremely risky situation. While the people who made it on the hill were safe, it was far from being the case for those of us‘on the outside. No one is addressing this. There was a very real risk of being trampled to death. And I choose these words carefully. There was no one in charge of ensuring the security of those who had not yet made it through the security checkpoint, and that is appalling From: INFO/INFO (PCH) {maitto:PCH.info-info.PCH@canada.ca) Sent: July-12-17 12:14 PM To: Subject: RE: Shameful fiasco on many levels. Dear Madam, Canadian Heritage and all ofits security partners have worked diligently so thet all Canadians could celebrate Canada Day in a very safe atmosphere and environment. We understand that you experienced some challenges, and we regret ‘any inconvenience it may have caused. Our security partners adapted their procedures during the two days of celebrations, on Canada Day and the day after, to speed up passage through security checkpoints. For Canada Day festivities, Canadian Heritage worked closely with a number of partners. These included the Parliamentary Protective Service (the organization responsible for security on Parliament Hil), the RCMP and the Ottawa Police Service (which is responsible for security in the surrounding areas) to ensure the safety of everyone attending Canada Day festivities, Please be assured that we have noted your comments and shared them with our partners. Steve Lela ‘Agent Centre de renseignements | Enquiry Centre Agent Centre de renseignements | Enquiry Centre ° 000020Patrimoine Canadien | Canadian Heritage Gatineau, Canada K1A OMS Téléphone | Telephone 819-997-0055 Sens Frais | Toll Free: 1-866-811-0055 Téleimprimeur (sans frals) | Teletypewriter (tol-free) 1-888-997-3123 Gouvernement du Canada | Government of Canada s.19(1) From: Sent: Tuesday, July 4, 2017 8:39 AM To: Ottawa 2017 Subject: Shameful fiasco on many levels Hello, and was well aware of the security infrastructure being built, yet when I got close to the Hill (corner Elgin and Sparks), on Saturday (around 11am), it was impossible to see where those fences that we were supposed to line up into, All | saw was an extremely dense mass of people trying to find their way, having no idea of what was in place or how to get through it. ‘We were all extremely lucky that nothing sparked any panic, because we were corralled, with no place to go, no capacity ‘to move (I kid you not), no view of anything, and a (! presume) dysfunctional sound system. There was a huge television screen, but no sound. With my husband, | was stuck, in “a souriciére”, between the buildings lining west Elgin to my left, the security gate that blocked southbound Elgin to my right and in front, and to the south, the gate that ran the entire length of Albert. There was only a tiny hole by which we could get out. Everybody was trying to get through this and there was next to no ‘movement. It took me close to 30 minutes of being pushed around and shoved to reach that hole (remember, | was at the corner of Queen and Elgin, perhaps 20’ north of Queen Street, no more). In this throng, | tried to protect a group of 4 elderly individuals that were also trying to leave, from the hot heads (unfortunately, big burly adults) that were getting impatient and were pushing everybody (bullies anyone?) It was an explosive situation. ‘Was there anybody in charge of supervising this event and ensuring the security of all involved? i.e. not just the security of those who made it on the Hill? Wasn't there any brain at the top that could see how DANGEROUS this situation was? Wasn't there anybody in charge of the security that could have ordered some of those fences to be removed? Wasn't there someone who could have said that the buses needed to be rerouted to Laurier to keep a dangerous situation under control? The screening was stupid - it protected a few individuals who managed to make it on the Kill, But put at risk probably more than 10x that amount of people. You want to secure the VIPs, by all means, but you didn’t have to put the lives of the rest of us at risk. | didn’t make it to the line, but 've heard that people (visitors, families with children) were expected to line up for hours (I've heard a lot of 5 hours), with no access to tollets, and not access to drinks or food. Really, who can be so...|don’t know a polite word for this lack of planning. Keeping the OC Transpo buses running on Albert and Slater also contributed to the dismal security of those who had had the bad idea of trying to get on the Hill. Those fences contributed to the mayhem. Why, oh! Why did you not transfer the buses to Laurier, and close Albert and Slater to traffic WITHOUT any fences??? t would like to hear a format apology from your organisation. you have singlehandedly put the lives of countless people at risk and did nothing to try and correct the situation. Please assure me that you will do an honest lessons learned from this and that never again will you place the security of a few so far above the 000024Document communiqué en vertu de Ja Lol sur Facets @ Pintormat Document released pursue security of the masses (not withstanding their basic human comfort - you know- toilets, drinks, food, and 5 hour long” ~ line ups?) ‘Thank you. 900022cmaorr- 04088 Joly, Mélanie (PCH) ate 4 Prem: Joy, Méaie- MP. % Seat: Suly-04-17 10:52 AM 3 Ter Joly, Mélanie ®CH) y Subject ‘TRE patament il celebrations : Envoyé : 1 juillet 2017 16:09 s.19(1) 2s Joly, Mélanie - MP. Ce: Goodale, Ralph E.-M.P.; Trudeau, Justin - Député Objet : parliament hill celebrations, For shame on the organizers for not knowing that your security plans were not sufficient for moving that many people onto the hill in a timely manner. CBC spoke with people who were in line 5 hrs and indicated less than 2000 actually were able to make it on the hill to watch the show. Compare this to other years and you failed miserably. ‘Time to start work know on our bicentennial when pethaps you will have taken some courses in moving people in and out with efficiency, 000023Cm 2011-0 400 rr Joly, Mélaie~ MP. Subject: Canada 150 celebration on Ottawa Asa citizen who attended the events in Ottawa on July 1, | would appreciate knowing which department, level of government or agency was responsible for the people management (queues) that were set up outside the security perimeter. As an individual that was caught up in the chaos, | have concerns that | would like to address to the responsible/accountable party as there are many lessons to be learned for the next event of this nature. Thanks Sent from my iPhone 16 000025Nadeau5, Eric (PCH) From: INFO/INFO (PCH) Sent: Tuesday, July 4, 2017 1:37 PM maa To: Subject: RE: Information Request Dear Madam, The Parliamentary Protective Service is the organization responsible for Parliament Hill security on Canada Day. Please send your questions or concerns regarding this matter to Melissa. Rusk@remp-rc.ac.ca. We thank you for visiting our Internet site. Steve Lela ‘Agent Centre de renseignements | Enquiry Centre Agent Centre de renseignements | Enquiry Centre Patrimoine Canadien | Canadian Heritage Gatineau, Canada K1A OMS ‘Téléphone | Telephone 819-997-0055 Sans Frais | Toll Free: 1-866-811-0055 Téléimprimeur (sans frais) | Teletypewriter (toll-free) 1-888-997-3123 Gouvernement du Canada | Government of Canada From: Sent: Tuesday, July 4, 2017 10:16 AM To: INFO/INFO (PCH) Subject: Information Request Hello Please send me the name of the person and his/her contact information who was in charge of the line up for the security check to get into Parliament Hill on July 1, 2017. I wish to email this person directly. Thank you. Canadian Citizen and Taxpayer v7 000026Joly, Mélanie - M.P. ¥ Suly-04-17 1:46 PM. i Joly, Mélanie (PCH) ‘TR! Canada 150 Celebration in Ontawa 7 Juillet 2017 00:45 s.19(1) A:Joly, Mélanie - M.P. ‘Objet : Canada 150 Celebration in Ottawa Minister Jody, ‘1am sure you are aware of the disappointment of many Canadians with how disorganized the July 1 Canada celebrations in Ottawa were. Of course the world today is, sadly, faced with threats that require heightened security for large public events. However, with the money our federal government spent on this event, one would have thought that someone with experience planning large scale events would have recognized that making people stand in chaotic lines for hours would not make this a memorable experience. There were no designated line up areas with people directing and managing the lines- how could that be overlooked? The majority of attendees were outside the secured | Parliament site -as a result one has to question how "secure" the crowd really was - anyone with ill intentions and a backpack could have caused serious casualties as thousands of people were just standing and waiting. tt would have seemed more prudent to try to protect as many people as possible by widening the area that was after security by having more streets closed and many more security clearing entrances. So rather than protecting only the 35,000 or so people on the Hil, the tens of thousands more people in the vicinity would also have been protected. Given that it seems apparent that there was a never an intention to actually allow the hundreds of thousand of proud Canadians onto the Hill, why were there not many screens set up to allow people to watch what was happening on the Hill? The few screens had no sound. - what good is that? And no portable toilets outside the secure zone? What type of organized large scale event does not include those in its planning? No one can put fault on the government for the bad weather - but for a event that had been much hyped - truly a failure. While the artists and speeches may well have been fantastic it was only a privileged few (or those that could bear hours of waiting - not easy with young children, by the way) that could really enjoy them live. It does not bode well for future Canada Day celebrations. Perhaps some lessons might be learned? Regards, Sent from my iPad 000027NadeauS, Eric (PCH) From: INFO/INFO (PCH) Sent: ‘Wednesday, July 5, 2017 9:04 AM To: Subject: RE: Canada Day s.19(1) Dear Madam, We have forwarded your email to Capital Experience. ‘Thank you for visi our Internet site. Centre de renseignements | Enquiry Centre Patrimoine Canadien | Canadian Heritage Gatineau, Canada KiA OMS ‘Téléphone | Telephone 819-997-0055 ‘Sans Frais | Toll Free: 1-866-811-0055 ‘Téléimprimeur (sans frais) | Teletypewriter (toll-free) 1-888-997-3123, Gouvernement du Canada | Government of Canada From: Ontario / Ontario (PCH) Sent: Wednesday, July 5, 2017 8:35 AM To: INFO/INFO (PCH) Ce: Redhead, Amanda (PCH) Subject: FW: Canada Day ‘As she is talking about festivities in Ottawa, | am forwarding this one to you. Kindly respond directly to the client. Thank Subject: Canada Day To whom it may concern: As a bom citizen of this country and having lived and experienced many aspects of it's systems, I have to say Thave never been more embarrassed or ashamed of my country then in the past several years ‘The mismanagement of the natives, who peacefully wanted to set up a tepee as a representation of the fact that they own the land on the Hill and as a statement that they are not there to celebrate 145 years of abuse and suffering at the hands of all previous Canadian governments but to continue to bring awareness of the fact that the Canadian government has a long way to go before they are atoned for these injustices. I stand up for and beside the natives who are the true original stewarts of this great land and | stand united!!! ‘The Canada Day celebration was highly unorganized, lacked any real excitement regardless of the weather and from my prospective was handled by many inept personnel. I went down there at 1:30 in the afternoon and was corralled around the city center like a cow going to slaughter. How ridiculous to have only 2 entry points to the hill for 35,000 people. There were no porta potties in sight, although I heard there were many on the hill but what about the other 100,000 condensed in the downtown core. Ah yes and lets talk about the hill. Line up after line up for this that and the other. Considering the hype that the news media spewed that it would be a Canada Day to remember, it sure will. It will be remembered as a debacle of enormous proportions from the lack of services, the garbage a