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Personal Care-Cleansing and Dressing, Skin Care Case History-Mrs. Mcbride New Vocabulary and Difficult Words
Personal Care-Cleansing and Dressing, Skin Care Case History-Mrs. Mcbride New Vocabulary and Difficult Words
Therapeutic Communication
1. Nurse: Hello Mrs McBride. Im Nurse Ramos. (Greeting and Introduce)
2. Nurse: Tell me in your own words how you think you are managing. (Open
question-Present Illness). What about if we start with any difficulties you might be
having with washing and dressing? (Providing General Leads/Close question-ask
about habit)
3. Nurse: Whats more difficult? (Open-Ended question about Present Illness)
4. Nurse: Are you able to have a bath or shower? (Closed question-ask about habit)
5. Nurse: How often did you have a bath when you were able to manage? (Open-
Ended question-ask about habit)
6. Nurse: How do you heat the water for your strip wash? (Open question-ask about
habit)
7. Nurse: Would you like to have a bath if it was possible? (Clarifying about Present
Illness)
8. Nurse: I quite agree (Reflecting). Is there anyone who could help you? (Seeking
Clarification)
9. Nurse: You have a button to push that lowers and raises the seat. (Giving
Information) If you like we can arrange for someone from social services to come out
and do an assessment (Planning). What about washing your hair? (Closed question-
ask about habit)
10. Nurse: Dou you have any problems getting dressed and undressed? (Being specific-
asking Present Illness)
11. Nurse: The occupational therapist can suggest some simple gadgets [appliances,
devices] to help with dressing and show you about easier ways of doing things.
(Summarizing and planning) Would you like me to arrange for her to come?
(Offering Self)
SLEEPING
Case History-Mrs.Bell
Therapeutic Communication
1. Nurse: Good Morning Mrs.Bell. (Greeting)
2. Nurse: How are you sleeping? (Being specific-ask Present Illness)
3. Nurse: Is that usual for you? (Closed question-ask about habit)
4. Nurse: Do you have trouble falling asleep [going to sleep] or do you wake up in the
night? (Closed question-prefer to Present Illness)
5. Nurse: Do you get to sleep eventually? (Closed question-ask about habit)
6. Nurse: Do you wake up earlier than usual? (Closed question-ask about habit)
7. Nurse: Did you usually have a short nap [sleep] during the day before you came to
us? (Close question about Past History)
8. Nurse: What time have you been falling asleep in the chair? (Clarifying time)
9. Nurse: Do you have a bedtime routine-things help you get to sleep? (Being specific-
ask Present Illness)
10. Nurse: What sort of time [approximate timing] would you usually have the bath?
(Open-Ended question-asking about habit)
11. Nurse: I will have a word [discuss it] with the nurse in charge tonight about making
sure you can have a bath if you want, and get a milky drink. It is so important to get a
good nights sleep. (Summarizing and Planning)
12. Nurse: Is there anything else that can be done to help you sleep properly? (Focusing
another complaint)
13. Nurse: We can turn the thermostat down, so it just takes the chill off the room [make
sure that the room is not cold] (Giving Information)
14. Nurse: Ill get on to [contact] the maintenance staff right away [at once] (Offering
Self)
15. Nurse: What about when you get up in the morning, will you be warm enough?
(Open-Ended question-ask about habit)
16. Nurse: I like that dark pink. (Reflecting)
17. Nurse: Is there anything else that stops you sleeping? (Focusing another complain)
18. Nurse: Were you used to sleeping in complete darkness? (Clarifying)
19. Nurse: We need to keep the light on in the corridor, so that everyone can move about
safely. (Giving Infomation)