Dear Valued Customer,

For security and verification of ownership for the account kim_jason, please provide us all the following
requirements:

1. Account Information (REQUIRED)

Approximate date of registration (MM/DD/YYYY): 01/05/13
Date of last access to the account (MM/DD/YYYY): 02/04/17
Country of residence upon creating the account: Philippines
Have you registered a Mobile number: (Yes/No) No
If Yes: Please provide us the mobile number: _____________
Have you redeemed item using Garena Energy: (Yes/No) No
If Yes: Please state the items: _____________
Have you ever change your Garena Username: (Yes/No) No
If Yes: Please provide us the previous username: _____________
Is the account given by friends or relative: (Yes/No) No
If Yes: Please provide us the name that gave you the
account _____________
If Yes: Please state your relationship to the player that gave you the account
__________
Have you ever retrieve the account successfully in the past through our Customer Support: (Yes/No)
No
If Yes: Please indicate the Ticket Number _____________
2. Personal Information (REQUIRED)
Full Name: Jason Forteza Rizon
Nationality: Pilipino
Current Location/Country: Manila
Screenshot of your IP Address from this link whatismyipaddress.com.

3. Identification Documents (Scanned copy of any of the following; must be currently valid) (REQUIRED)
School ID

Company ID
Government Issued ID
Any other Valid IDs
Note: Requirement 4 is only applicable for account with successful transactions. You can disregard these
requirements if you did not make any transactions.
4. Official Receipts of Transaction to the Account
Payment Gateways (Captured Image or Screenshot)

PayPal Receipt
Paymentwall (Bank Receipt)

Garena Prepaid Card (Captured Image or Screenshot)

Garena Physical Card showing the Card Number

SMS / Text Message showing the Card Number
Electronic pins / Epins coming from (LoadCentral, Gamex, Gamer, 711/Cliqq, Load
Extreme, etc)
Note: You must be logged in to the specific Payment Gateway and view the full Transaction Receipt. Image must
be clear, un-cropped and unedited. Transaction ID number must be visible.
Please note that all the requirements asked shall be kept confidential and will only be used for documentation
and verification of your account ownership. We have such rights to request for the specified requirements to
confirm your account ownership. We seek your cooperation and patience during the time of our
investigation. Please reply to this email within 5 days to keep this ticket active, otherwise this ticket will be
automatically closed.
In the event that the account ownership could not be established based on the documents and information you
provided, your request for "Account Retrieval" could be denied.

Upon receipt of the complete requirements, we will investigate further and inform you of the progress.

Thank you.

Best Regards,

Account Security Division

Garena Customer Care Team