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    Secret Shopper Form: If Known)

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    Kebutuhan Rumah Murah
    This secret shopper form collects information about a store visit including the date, time, employee names, items ordered, cleanliness, service quality, employee appearance, food preparation, and whether any specials were offered or the customer was thanked. The form uses yes/no questions to assess these various aspects of the customer experience.

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    Secret Shopper Form: If Known)

    Uploaded by

    Kebutuhan Rumah Murah
    18 views1 page
    This secret shopper form collects information about a store visit including the date, time, employee names, items ordered, cleanliness, service quality, employee appearance, food preparation, and whether any specials were offered or the customer was thanked. The form uses yes/no questions to assess these various aspects of the customer experience.

    Original Description:

    Form customer

    Original Title

    Secret Shopper Form

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    This secret shopper form collects information about a store visit including the date, time, employee names, items ordered, cleanliness, service quality, employee appearance, food preparation, and whether any specials were offered or the customer was thanked. The form uses yes/no questions to assess these various aspects of the customer experience.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    18 views1 page

    Secret Shopper Form: If Known)

    Uploaded by

    Kebutuhan Rumah Murah
    This secret shopper form collects information about a store visit including the date, time, employee names, items ordered, cleanliness, service quality, employee appearance, food preparation, and whether any specials were offered or the customer was thanked. The form uses yes/no questions to assess these various aspects of the customer experience.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    of 1

    SECRET SHOPPER FORM

    Store Address____________________________________________________________

    Date of visit______________________ Time of visit___________________ a.m./ p.m.

    Name of server (If known) ___________________________________________________

    What item did you order?___________________________________________________


    ________________________________________________________________________

    Was the store clean? ................................YES_____ NO______

    Were you greeted promptly? YES_____ NO _____ If no, how much time elapsed?______________

    Were you greeted in a friendly manner?...YES_____NO______

    Was the employee neatly dressed in clean apparel?..YES_____NO______

    Did the employee wash their hands before handling food?.. YES_____NO______

    Was the product fresh?...........................YES_____NO______

    Was your order prepared efficiently?.....YES_____NO______

    Was you order prepared as you requested?YES_____NO______

    Was the employee able to answer your question?..YES_____NO______

    Were you offered any specials?..............YES_____NO______

    Were you thanked and asked to come again?.YES_____NO______

    Additional comments / observations: __________________________________________

    ________________________________________________________________________

    ________________________________________________________________________

    ________________________________________________________________________

    ________________________________________________________________________

    ________________________________________________________________________

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