Stuttgart News Briefs: August 16, 2010

U.S. AFRICOM Public Affairs

STUTTGART, Germany, Aug 16, 2010 — AAFES Working Double Time to Correct

Inadvertent Double Charges
Army and Air Force Exchange operations are experiencing a double whammy no one saw
coming; a processing error that resulted in duplicate charges on credit and debit card
transactions August 7-9.

Shoppers who used debit and credit cards on these dates are strongly encouraged to review
their statements to see if they are impacted by this issue, however, AAFES officials say
because they are working to correct the inaccuracies, there is no action required by
customers.

Depending on the type of card used, corrective action could be visible to the customer
anywhere from 24 hours to a couple of weeks.

AAFES officials say every possible measure is being taken to eliminate any additional
charges and rectify any concerns created as a result of this processing miscue.

The error by AFFES' systems also affected customer purchases made at FMWR facilities,
including Army Lodging and the Edelweiss Lodge and Resort.

These facilities rely on the AAFES card processing system to process debit and credit card
transactions.

AAFES' corrective actions will also remedy any FMWR duplicate transactions.

MWR officials say they regret any inconvenience to their customers, and that unfortunately;
local FMWR facilities and staff personnel are unable to fix the problem of double charging.

NOTE: Information for this news brief was provided by AFFES and FMWR.

C.A.R.E. Fair tent set-up to block off some PX parking starting August 16
The big fest tent that will house the Aug. 21 C.A.R.E. Fair will be set up in the Panzer
Kaserne Post Exchange parking lot on Aug. 16. To accommodate the tent's need for space,
a large portion of the PX parking lot, mostly near the used car lot area, will be block off at 8
p.m. on Sunday, Aug. 15, and will remain blocked off until the following week when the tent
will be removed.

Bowling Center re-opens August 18

The Galaxy Bowling and Entertainment Center will reopen for business Aug 18 at 11 a.m. A
re-opening celebration will be held from 2-6 p.m. with free bowling, shoe rentals and light
refreshments. At 2:45 a ribbon-cutting ceremony will be held. (Courtesy of Family and MWR
Marketing).

New partner joins ERMC healthcare delivery team September 1

When the new TRICARE Overseas contract begins Sept. 1, a new partner will be available to
help Europe Regional Medical Command beneficiaries when they receive care at host nation
medical facilities.

International SOS Assistance, Inc., which has offices in 66 countries with 250 full-time
physicians and a medical referral network in more than 175 countries worldwide, will
coordinate for health care and process claims for TRICARE Prime beneficiaries living
overseas.

Additional information, including a new TRICARE Overseas Program Handbook and an

Overseas Commanders Toolkit, are now available on the TOP Contract Web page at
www.tricare.mil/topcontract/. The TOP Handbook offers detailed benefit and claims
processing information. (Courtesy of ERMC).

Stuttgart USO to hold 19th Annual Golf Tournament August 21

The Stuttgart USO will conduct its 19th Annual Golf Tournament on Aug. 21 at the Stuttgart
Golf Course in Kornwestheim. Today is the last day for pre-registration, however same day
registration will be held from 7 to 8 a.m., with the tournament's shotgun start kicking off at
8:30 a.m. For more information or to register for the USO tournament, call 431-3505/civ.
07031-15-3505.