Download as pdf or txt
Download as pdf or txt
You are on page 1of 1

Ficha de SLA

<SLA_NAME> Versin <NMERO>

SLA (ASAP As Soon As Possible)


Severity Time To Assign (TTo) Target Resolution Status Call (TTs)
(TTr)
Priority 1 <minutes> <hours/ASAP> <hours/minutes/closure>
Priority 2 <minutes> <hours/ASAP > <hours/minutes/closure>
Major <minutes> <hours/ASAP> <hours/minutes/closure>
Ordinary <minutes> <hours/ASAP> <hours/minutes/closure>
Request Defined by the Request

You might also like