Severity Time To Assign (TTo) Target Resolution Status Call (TTs) (TTr) Priority 1 <minutes> <hours/ASAP> <hours/minutes/closure> Priority 2 <minutes> <hours/ASAP > <hours/minutes/closure> Major <minutes> <hours/ASAP> <hours/minutes/closure> Ordinary <minutes> <hours/ASAP> <hours/minutes/closure> Request Defined by the Request