Professional Documents
Culture Documents
Fa 1
Fa 1
Q2. What are the sub-functions within the function? Pricing for ECEB, ECNB, NCNB and also pricing for
greenfield locations.
Q4. What are the other teams that the function needs to interact with regularly? What are the
dependencies?
Q5. Important task and deliverables of the function? Of each sub function? providing price along with
margin simulation.
Q6. Detailed understanding of every important task being done within the function.
Q7. Future projects that the Function will embark upon. mentioned in
Nomenclatures used:
Revenue Assurance
Q1. What is the structure of this function?
Q4. What are the other teams that the function needs to interact with regularly? What are the
dependencies?
Q5. Important task and deliverables of the function with all sub function
Q6. Detailed understanding of every important task being done within the function
Employee Engagement
Q1. What is the structure of this function?
Q4. What are the other teams that the function needs to interact with regularly? What are the
dependencies?
Q5. Important task and deliverables of the function with all sub function
Q6. Detailed understanding of every important task being done within the function
Workforce Management
Q1. What is the structure of this function?
Q4. What are the other teams that the function needs to interact with regularly? What are the
dependencies?
Q5. Important task and deliverables of the function with all sub function
Workforce
management
Math behind
Real time analyst are They prepare 2
ration of FTE and
HC which involved wheer they types of reports
includes see whether people i.e contingency
are actually adhering reports and
consideration of Pattern of
Estimation against shrinkage, to their schedule. postmortern
the Weekly targets calling wgat reports.
occupancy, number of They check if there is
are provided attrition. any variance ( Delta), if
people at what Contingency
For e.g. Target of Factors time and for there is any delta the reports deals
800 FTEs for Sky what interval ( gap is pooled in . with one
considered are
TV help centre capacity mandays and E.g. manage breaks, particular day
and seat shift pattern ) Cancel coaching while
utilization postmortern
Thumrule is DANER, reports looks into
which stands for historical analysis
detect, alert, notify, or a report of one
escalate, resolve entire week
Q6. Detailed understanding of every important task being done within the function