2. 3 sides to all arguments. 3. Never give directives to a subordinate when you are angry. 4. Treat everyone as if they were rich relatives from whom you expected to inherit something one day. 5. Look for the seed of an equivalent benefit in every unpleasant circumstances. 6. Asking questions and listen to the answer. Listen. Ask 'how do you know?' 7. Don't say anything or do anything that will hurt another person in all circumstances. 8. Learn the difference between friendly analysis and unfriendly criticism. 9. Take orders as cheerfully as you give them. 10. Tolerance.?