Professional Documents
Culture Documents
Daftar Pustaka
Daftar Pustaka
Aaker, David. (1991). Managing Brand Equity; Capitalizing on the Value of Brand
Name. Nrw York: Free Press.
Bowen, John and Siang-Lih. (2001). The relationship between customer loyalty
and customer satisfaction. International Journal Contemporary Hospitality
Management. International Journal of Contemporary Hospitality
Management, 13 (5), 213-217.
Cannon & Tom. (2008). Basic Marketing. 6 th ed. New York: McGraw-Hill.
International Edition.
Chao, Wu & Yen. (2015). The Influence of Service Quality, Brand Image, and
Customer Satisfaction on Customer Loyalty for Private Karaoke Roomsin
Taiwan. The Journal of Global Business Management, 11 (1), 122-130.
Cronin, Joseph and Taylor. (1992). Measuring Service Quality : Reexamination and
Extension. Journal of Marketing 8(3), 12-19.
Davies, G., Chun, R., da Silva, V., Roper, S. (2003). Corporate Reputation and
Competitive-ness, London: Routledge.
Earl and Jones. (2004). Marketing 2nd edition. Mc Graw Hill Inc : United States
of America
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Fornell, C., Johnson, M. D., Anderson, E. W., Cha, J., & Everitt Bryant, B. (1996).
Growing the trust relationship. Journal of Marketing, 60(4), 7-18.
Griffin and Lemmon. (2002). Book-to-Market Equity, Distress Risk, and Stock
Returns. Journal of Finance. 57 (5), 23172336.
Halim, Heskett, Sasser and Schlesinger. (1997). The Service Profit Chain, Free
Press, New York, NY. European Journal of Business and Management, 6
(29), 112-121.
Hoyer, W. D., & MacInnis, D. J. 2001. Consumer Behaviour. 2nd ed., Boston:
Houghton Mifflin Company
Johnson, Herman & Huber. (2006). The Evolution of Loyalty Intentions. Journal
of Marketing, 70 (1), 122132.
Juan & Yan. (2010). Dimensions And Influencing Factors Of Customer Loyalty In
The Intermittent Service Industry. Journal Frontiers of Business Research
in China, 3(1), 63-78.
Keh, H. T., & Xie, Y. (2009). Corporate Reputation And Customer Behavioral
Intentions: The Roles Of Trust, Identification And Commitment. Industrial
Marketing Management, 38(1), 732742.
Kotler dan Keller. (2012). Marketing Managemen 14E. New York. Prentist Hall.
Keller. (1998). Strategic Brand Management: Building, Measuring, and Managing
Brand Equity, Prentice Hall, New Jersey.
83
Kotler and Amstrong. (2001). Prinsip-prinsip Pemasaran. Edisi keduabelas. Jilid
1. Jakarta: Erlangga.
Kotler dan Keller. (2009). Manajemen Pemasaran. Jilid I. Edisi ke 13 Jakarta:
Erlangga.
Lorenzo & Lane. (2010). How Service Quality Affects Customer Loyalty.
Proceedings of the Academy of Information and Management Sciences, 14
(1).
Miller & Muir. (2004). The Business of Brands. John Wiley & Sons, Ltd.
84
Papasolomou I. and Idowu, S. O. (2006). Are the Corporate Social Responsibility
Matters Based on Good Intention or False Pretences? An Empirical Study of
the Motivations Behind the Issuing of CSR Reports by UK Companies.
Corporate Governance Journal, 7 (2). 11-19.
Peter and James. (2007). Marketing Management. New York Americas: The mc
Grow Hill Companies.
Rai & Sri vastava. (2012). Customer Loyalty Attributes:A Perspective. Nmims
Management Review XXII.
Seok Lee. (2010). Factors Influencing Customer Loyalty of Mobile Phone Service:
Empirical Evidence from Koreans. JIBC, 15 (2), 12-21.
Silvia, Da., Vinhas, Rui., Alwi, Syed., & Faridah, Sharifah. (2008). Online
Corporate Brand Image, Satisfaction and Loyalty. Journal of Brand
Management 4 (119-144).
Sondoh. (2007). The Effect Of Brand Image On Overall Satisfaction And Loyalty
Intention In The Context Of Color Cosmetic. Journal Management Kedah
Campus, Malaysi, 2(1), 34-44.
Steel, R.P dan Ovalle, N.K. (2004). A Review and Meta Analysis on the Relatioship
Behavioral Intention and Employee Turnover. Journal of Applied
Psychology, 69 (2), 673-686.
85
Svensson, G. and Wood, G. (2005), The serendipity of leadership effectiveness in
management and business practices. Journal Management Decision, 43 (7),
1001-9.
Upamanyu & Mathur. (2012). Effect Of Brand Trust, Brand Affect And Brand
Image On Customer Brand Loyalty And Consumer Brand Extension Attitude
In FMCG Sector, 3 (2), 21-33.
Wilson A., Zeithaml V.A., Bitner M.J., Gremler D.D. (2008). Services Marketing,
McGraw-Hill Education.
Yani. (2017, May 12). Gojek Gandeng 3 Bank. Koranjakarta.com. Rertieved from
http://www.koran-jakarta.com/gojek-gandeng-tiga-bank/.
Yuen & Thai. (2015). Service Quality And Customer Satisfaction In Liner
Shipping. International Journal of Quality and Service Sciences, 7 (3), 170-
183.
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