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    The document provides guidance and resources for integrating various business intelligence tools into a Microsoft Dynamics 365 CRM system, including Churn analysis, Chatbots, Voice Analytics, and Social Listening. It lists URLs for tutorials on using machine learning to predict customer churn in Dynamics 365, integrating chatbots into Dynamics 365, and capturing customer feedback through voice-based surveys directly in Dynamics 365. The final URL links to a Dynamics CRM blog containing various tutorials and guides related to Dynamics 365.

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    CRM analytics

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    The document provides guidance and resources for integrating various business intelligence tools into a Microsoft Dynamics 365 CRM system, including Churn analysis, Chatbots, Voice Analytics, and Social Listening. It lists URLs for tutorials on using machine learning to predict customer churn in Dynamics 365, integrating chatbots into Dynamics 365, and capturing customer feedback through voice-based surveys directly in Dynamics 365. The final URL links to a Dynamics CRM blog containing various tutorials and guides related to Dynamics 365.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    Download as docx, pdf, or txt
    7 views1 page

    Trabajo de Virginia

    Uploaded by

    Alberti
    The document provides guidance and resources for integrating various business intelligence tools into a Microsoft Dynamics 365 CRM system, including Churn analysis, Chatbots, Voice Analytics, and Social Listening. It lists URLs for tutorials on using machine learning to predict customer churn in Dynamics 365, integrating chatbots into Dynamics 365, and capturing customer feedback through voice-based surveys directly in Dynamics 365. The final URL links to a Dynamics CRM blog containing various tutorials and guides related to Dynamics 365.

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    © All Rights Reserved
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    of 1

    Cul es la metodologa a seguir para usar (conectar, incorporar)

    herramientas de BI como Churn, Chatbot, Voice Analytics o Social List,


    partiendo de un CRM Microsoft Dynamics 365 (que incorpora Azure,
    Cortana Intelligence, Power BI, Reporting, etc)

    Churn: Use Machine Learning to Predict Customers You Might Lose (hay 4 partes si buscas en
    el buscador)

    http://dynamicscrmcoe.com/use-machine-learning-part-1/

    Chatbot integration with Dynamics:


    http://www.botccelerator.com/blog/2017/2/8/chatbot-integration-with-dynamics-365

    Build a Chatbot for Dynamics CRM Part 1:


    http://dynamicscrmcoe.com/build-chatbot-for-dynamics-crm-part-1/

    Voice Analytics: Social CRM, Unified Service Desk, Voice of the Customer

    Cuestionarios para preguntarle al cliente: Voice of Customer for Dynamics CRM 2016
    https://community.dynamics.com/crm/b/crminogic/archive/2016/07/13/voice-of-
    customer-for-dynamics-crm-2016

    Dynamics crm Blog donde hay de todo

    http://dynamicscrmcoe.com/tag/dynamics-365/

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