81A Bedford St. Burlington, MA 01803 (781)534-5500 alexgiampapa@gmail.com
Education Bachelors in Communication, University of Massachusetts Amherst Customer Experience Team Lead, The Purple Carrot/TB12 Performance Meal Kits, June 2016 Present Upgraded existing reply protocol and new credit/refund policies that brought us from 1977 subscribers, $86k in credits/refunds, and a 91% satisfaction rating to 3592 subscribers, $18k in credits/refunds and a 97% satisfact ion rating Interviewed, hired and trained a full CX team for Tom Bradys Performance Meal Kits (TB12performancemealkits.com), a weekly subscription service that ships out recipes based on Tom Bradys diet and the first meal kit endorsed by a pro athlete Improved team efficiency in answering tickets, bringing average time spent per inquiry down from 5.7 mins in 8/16 to 3.1 mins in 4/17 Improved operations by finetuning our ERP to reduce incorrect shipments Customer Experience Associate, The Purple Carrot, December 2015 Present Had the highest Customer Satisfaction Rating (100%) and most contacts answered within the first quarter of 2016 Awarded Employee of the Month in January 2016 after improving CSM processes and culture Stand-up Comedian, 2011 - Present Hosting at Dick Dohertys Comedy Vault since 2011 Promoted to opener in 2013, and then feature performer in 2016 Founded The Comedy Zoo, a comedy club (still running today!) at UMass Amherst Creator of a WordPress blog that has garnered over 24,000 views Have worked with Bill Burr and Adam Devine of Workaholics. Recently headlined The Nasty Show at Laugh Boston, have also worked Haha Comedy Club (Los Angeles), Mutiny Radio (San Francisco), The House of Blues (Boston), Mullins Center (Amherst) Producer of CrossPoint Comedy in Lowell Assistant Office Manager, Dick Doherty Comedy Productions, 2013-2015 Promoted shows, scouted talent, booked comics & managed all social media accounts resulting in a 25% more sold-out shows and a 30% profit increase CollegeWorks Painting, 2012-2013 Raised 56k in revenue to become the #1 salesman for the Massachusetts division Used a CRM platform to oversee twenty-two clients and four different painting crews Wrestling NCWA All-American, State Champion, Assistant COTY at South Hadley HS