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    Counseling Discussion Guide With Script

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    john benedict reguindin
    This document provides a script for counseling discussions with employees. It outlines six steps: 1) describe the problem specifically and state why you are having the discussion, 2) indicate your concern and ask for help solving the problem, 3) discuss details and listen to the employee's perspective, 4) ask the employee for suggestions to improve the situation, 5) decide on specific actions and communicate them, and 6) summarize the conversation and schedule a follow up, expressing confidence while discussing consequences if improvements are not made. The script offers suggestions for phrases to use at each step of the counseling process.

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    Counseling Discussion Guide With Script

    Uploaded by

    john benedict reguindin
    88 views3 pages
    This document provides a script for counseling discussions with employees. It outlines six steps: 1) describe the problem specifically and state why you are having the discussion, 2) indicate your concern and ask for help solving the problem, 3) discuss details and listen to the employee's perspective, 4) ask the employee for suggestions to improve the situation, 5) decide on specific actions and communicate them, and 6) summarize the conversation and schedule a follow up, expressing confidence while discussing consequences if improvements are not made. The script offers suggestions for phrases to use at each step of the counseling process.

    Original Description:

    kayu bahala

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    This document provides a script for counseling discussions with employees. It outlines six steps: 1) describe the problem specifically and state why you are having the discussion, 2) indicate your concern and ask for help solving the problem, 3) discuss details and listen to the employee's perspective, 4) ask the employee for suggestions to improve the situation, 5) decide on specific actions and communicate them, and 6) summarize the conversation and schedule a follow up, expressing confidence while discussing consequences if improvements are not made. The script offers suggestions for phrases to use at each step of the counseling process.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    88 views3 pages

    Counseling Discussion Guide With Script

    Uploaded by

    john benedict reguindin
    This document provides a script for counseling discussions with employees. It outlines six steps: 1) describe the problem specifically and state why you are having the discussion, 2) indicate your concern and ask for help solving the problem, 3) discuss details and listen to the employee's perspective, 4) ask the employee for suggestions to improve the situation, 5) decide on specific actions and communicate them, and 6) summarize the conversation and schedule a follow up, expressing confidence while discussing consequences if improvements are not made. The script offers suggestions for phrases to use at each step of the counseling process.

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    © All Rights Reserved
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    of 3

    COUNSELING

    DISCUSSION SCRIPT

    1. Describe the problem in a non-threatening manner. Be specific. Get to the point.


    Suggestions
    The purpose for this meeting is
    I asked you here to discuss
    I want to spend some time discussing how you

    State why you are having this conversation. Suggestions.

    I have a concern about


    A problem has occurred in

    Describe what you know. Suggestions.


    I saw
    When I was told, I looked into the issue by

    2. Indicate your reason for concern and ask for help in solving the problem.

    Describe how you feel about what you know. Suggestions.

    I am very concerned aboutbecause


    I do not think it is right thatbecause
    I am upset that errors in the function keep occurringbecause

    3. Discuss details and probe for causes. . Listen openly and respond empathetically.

    Encourage the other party to give their side of the story. Suggestions.

    Now, thats what I know but what is your view


    Is that the way you saw it
    OK, now what is your reaction?

    Ask as many questions as you need to understand the situation from the other persons
    perspective. Suggestions.

    Well, how do you know that


    And then what happened?
    If you did that, then why did

    COUNSELING
    DISCUSSION SCRIPT
    COUNSELING DISCUSSION SCRIPT
    4. Ask the employee what can you do to improve or change this situation? PAUSE!!
    Discuss alternatives for solving the problem. Suggestions.

    What do you suggest as a way to address this issue

    5. Decide on specific actions to be taken, when and communicate that to the other party.
    Suggestions.

    I believe you must


    In the next meeting, as Point 4 in the agenda, you will

    COUNSELING DISCUSSION SCRIPT


    6. Summarize the conversation. Schedule a follow-up meeting. Express your confidence in
    the employee. Discuss consequences if there is no improvement. Suggestions.

    Lets recap, you willand I will

    Follow up. Suggestions.

    I will contact you next


    This sounds like a good plan and I believe you have the ability to do it, however if this
    does not work, I will

    COUNSELING DISCUSSION SCRIPT

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