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  • Crosstabs: Case Processing Summary

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    EvoLetd'Leen
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    This document summarizes survey results about the relationship between patient satisfaction and quality of service. It shows that 40 patients responded to questions about quality of service and satisfaction level. A crosstabulation shows the distribution of responses for quality of service and satisfaction level categories. Symmetric measures are also displayed, with the Pearson's R and Spearman correlation coefficients both indicating a moderate positive correlation between quality of service and patient satisfaction.

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    crs

    Original Title

    Cross Tabs

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    This document summarizes survey results about the relationship between patient satisfaction and quality of service. It shows that 40 patients responded to questions about quality of service and satisfaction level. A crosstabulation shows the distribution of responses for quality of service and satisfaction level categories. Symmetric measures are also displayed, with the Pearson's R and Spearman correlation coefficients both indicating a moderate positive correlation between quality of service and patient satisfaction.

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    14 views1 page

    Crosstabs: Case Processing Summary

    Uploaded by

    EvoLetd'Leen
    This document summarizes survey results about the relationship between patient satisfaction and quality of service. It shows that 40 patients responded to questions about quality of service and satisfaction level. A crosstabulation shows the distribution of responses for quality of service and satisfaction level categories. Symmetric measures are also displayed, with the Pearson's R and Spearman correlation coefficients both indicating a moderate positive correlation between quality of service and patient satisfaction.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 1

    Crosstabs

    Case Processing Summary

    Cases

    Valid Missing Total

    N Percent N Percent N Percent

    kualitas pelayanan * 40 100.0% 0 0.0% 40 100.0%


    kepuasan pasien

    kualitas pelayanan * kepuasan pasien Crosstabulation


    Count

    kepuasan pasien Total

    puas sangat puas

    kurang setuju 2 0 2

    kualitas pelayanan setuju 27 2 29

    sangat setuju 2 7 9
    Total 31 9 40

    Symmetric Measures

    Value Asymp. Std. Approx. Tb Approx. Sig.


    Errora

    Interval by Interval Pearson's R .657 .119 5.372 .000c


    Ordinal by Ordinal Spearman Correlation .675 .124 5.643 .000c
    N of Valid Cases 40
    a. Not assuming the null hypothesis.
    b. Using the asymptotic standard error assuming the null hypothesis.
    c. Based on normal approximation.

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