HOW A QMATIC SYSTEM WORKS

- Basic Patient Flow Management

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e
tak
ase t
Ple r ticke
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Patient proceeds to the self-service kiosk The kiosk issues a unique ticket Directed to sit and wait until called

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2 3 4

NEXT

..the attendant calls forward the next patient

When the next counter is ready.. using our on-screen queuing application

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1 2 3 4

Now
Serving

Displays in the lobby flash the ticket The patient is served at the counter The transaction is completed
number and counter

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The power
behind
great
experiences
Managers generate and analyze reports PFM - Our methodology for
to improve operational efficiency managing patient flow

Qmatic 2400 Commerce Avenue, Building 1100, Suite 100, Duluth GA 30096
Phone: (800) 852-6768 E-mail: info.us@qmatic.com Web: www.qmatic.com/us
 Qmatic Patient Experience Management Solutions for Healthcare Facilities
Qmatic patient experience management solutions seamlessly link your patient-facing service points together by queuing
patients and gathering data at each step. As soon as a patient walks though the door, the system begins to monitor and direct
them. As a result, managers have a complete overview of the service areas, which enables them to generate statistics that
can assist them with achieving their organizational goals.
1. Self-Serve Ticket Printers
When a patient walks into the lobby, they encounter a touchh
screen or buttoned ticket printer and select the service
category they require. A ticket is printed and the waiting
time begins. This virtual queuing process takes the patient
out of a physical line and allows them to relax while they
wait their turn. It also guarantees service in a prompt, fair,
and efficient manner.
2. Self-Serve Kiosks
Self-serve kiosks are another form of an automated front-end
component of the patient flow management process that allows
patients to place themselves into a virtual service queue. A card
scanner or card swipe can be added to the kiosk. Kiosks are
interactive and an ideal method for delivering patient surveys
and providing patients useful or educational information.
3. Tickets
Printed tickets include a number and other information such as
the current wait times or special offers. Tickets can also be bar-
coded so they can be scanned for information and check in.
4. Calling Patients
An available staff member calls the next patient using the
Qmatic application. This automatically ends the wait time and
begins the transaction time.
2400 Commerce Avenue, Building 1100, Suite 100, Duluth, GA 30096 (800) 852-6768 sales.us@qmatic.com www.qmatic.com/us
5. Informational Displays
Staff call the next patient using the Qmatic application or
workstation terminal. This action signals the LED
displays to flash the ticket number for the next
patient to be served and directs them where to
go for service.
6. Audible Alerts
Integrating an audible alert system with the patient
management solution informs patients when their number is
called and alerts staff when preset service level thresholds are exceeded.
7. Video Queue Monitor
Integrated video monitors alert patients when it is
their turn for service. The monitors can
display information such as wait times, public
announcements, entertaining content, and
advertisments, all of which are proven methods
to shorten perceived wait times.
8. Statistics and Reporting
A Qmatic system collects key metrics about
wait and transaction times, number of patients
waiting and being served, and overall patient flow
volume for any specified period of time over a day,
week, month, and year. With this valuable data,
management can accurately predict traffic patterns, patient needs, staffing
needs, and begin to identify operational bottlenecks and weaknesses with
the proof necessary to make proactive changes.