A Project Report on

“JOB SATISFACTION IN NURSES”

At: -
BHAILAL AMIN GENERAL HOSPITAL
BHAILAL AMIN MARG,
GORWA, VADODARA

Submitted To: -
THE SCHOOL OF MANAGEMENT,
SUMANDEEP VIDYAPEETH
In the partial fulfilment of the award of the MBA Degree

Submitted By: -
Gunjan Shukla
SM20090031

Under the Guidance of

Faculty Guide Company Guide

DEVANG KALE Mr. ZUBIN ARDHESAR
Lecturer HR Manager
School of Management Bhailal Amin General Hospital
Piparia, Vadodara Vadodara, Gujarat.

July, 2010
 DECLARATION
I hereby declare that the SUMMER INTERSHIP PROJECT Report titled “JOB
SATISFACTION IN NURSES” is an original piece of work done by me for the fulfilment
of the award of degree of Master of Business Administration. And whatever information has
been taken from any sources had been duly acknowledge.

PLACE : Gunjan Shukla

DATE : (SM2009031)
 ACKNOWLEDGEMENT
At the outset I am thankful to BHAILAL AMIN GENERAL HOSPITAL and all the
employees of the PERSONNEL DEPARTMENT, FIRST FLOOR, SECOND FLOOR,
CARDIAC, DAY – CARE, CATH – LAB and the OPD for their kind co – operation during
the data collection and as well as my field work training in the company and helping and
guiding me through knowledge sharing discussions throughout.

I am thankful to Mr. ZUBIN ARDESHAR, for arranging all required assistance in the
relation to my fieldwork training in a very organized way with effective guidance and
training. I am also thankful to the staff members as for giving the required details about the
training purpose time – to – time.

I pay my heartiest gratitude to my college mentor Mr. DEVANG KALE Sir, who has
provided me with the valuable suggestions, support and guidance during my training to
successfully complete my project work.

July, 2010. Gunjan Shukla

(SM2009031)
 PREFACE
Job satisfaction is one of the important factors which have drawn attention of managers in the
organization as well as academicians. Various studies have been conducted to find out the
factors which determine job satisfaction and the way it influences productivity in the
organization.

Human Resource is the most valuable asset in an organization and the HR department is the
heart of the organization. Human Resource Management mainly deals with the management
of the people and welfare. Therefore, being a student pursuing MBA, we gained knowledge
about functions of personnel department and many other aspects like Gratuity, Attendance
Record, and Maintenance of personal records, Change management structure, and other
welfare facilities with practical implementation of them. We also learnt functions regarding
to the HR functions related to the staff with the co – operation of the staff members.
 CONTENTS
Sr. No. TOPIC Page No.
1. CHAPTER 1: Page 1
Topic Selection

2. CHAPTER 2: Page 7
About the Organization

3. CHAPTER 3: Page 20
Overview of Functional Areas

4. CHAPTER 4: Page 31
Model Applications

5. CHAPTER 5: Page 41
Research Methodology

6. CHAPTER 6: Page 47
Data Collection & Analysis

7. CHAPTER 7: Page 77
Findings

8. CHAPTER 8: Page 78
Suggestions & Recommendations

9. CHAPTER 9: Page 80
Annexure
 LIST OF TABLES

Chapter No. Table No. Table Name

Chapter 2 Table 1 Hospital Layout
Table 2 Milestones

Chapter 4 Table 1 Strategic Advantage Profile

Chapter 6 Table 1 Respondent Table

Table 2 Respondent Profile
Table 3 Organizational Status
Table 4 Response on Organization Status
Table 5 Work Tiredness
Table 6 Deal with Personal Work
Table 7 Work of Colleague
Table 8 Integral Part
Table 9 Physical Work
Table 10 Superior Relation
Table 11 Physical Surroundings & Working Condition
Table 12 Patient Relationship
Table 13 Mind Condition
Table 14 Peer’s Relationship
Table 15 Advancement Opportunity
Table 16 Future Growth
Table 17 Motivation Factor
Table 18 Relation with Organization
Table 19 Job Satisfaction Data
 List of Charts And Graphs

Chapter No. Chart No. Chart Name

Chapter 3 Chart 1 Sales Force
Chart 2 Organization Structure
Chart 3 Organization Chart

Chapter 4 Chart 1 Porter’s 5 Force Model

Chart 2 BCG Matrix
Chart 3 Value Chain

Chapter 5 Chart 1 Types of Research Design

Chapter 6 Chart 1 Respondent Table

Chart 2 Respondent Profile
Chart 3 Organizational Status
Chart 4 Response on Organization Status
Chart 5 Work Tiredness
Chart 6 Deal with Personal Work
Chart 7 Work of Colleague
Chart 8 Integral Part
Chart 9 Physical Work
Chart 10 Superior Relation
Chart 11 Physical Surroundings & Working Condition
Chart 12 Patient Relationship
Chart 13 Mind Condition
Chart 14 Peer’s Relationship
Chart 15 Advancement Opportunity
Chart 16 Future Growth
Chart 17 Motivation Factor
Chart 18 Relation with Organization
Chart 19 Job Satisfaction Data