Mercedes-Benz Toorak

Authorised Mercedes-Benz
Sales, Service & Parts
ABN 79 004 074 819

Mercedes-Benz Toorak Privacy Policy

Mercedes-Benz Toorak respects your personal information and shares your concerns regarding data protection. We aim
at all times to comply with the Privacy Act 1988 (Cth) as amended from time to time.

This Privacy Statement relates to personal information which Mercedes-Benz Toorak collects, holds, transfers, uses and
deletes/destroys about our customers, visitors to our websites, service providers, apps, social media and other digital
services, event attendees and members of the public. We collect, hold and use your personal information to provide you
with information which relates to our products and services relevant to your interests.

Our personnel and job applicants can contact our human resource team for details about the privacy of their personal
information.

What personal information does Mercedes-Benz Toorak collect?

The type of personal information we collect depends on the nature of your dealings with us which is made clear at the
time the information is collected. An example of this is when you request product information, purchase a vehicle or
enter a competition.

The types of personal information that we may collect and hold for our activities includes, without limitation an
individuals name, date of birth, physical or postal addresses, e-mail address, telephone and fax numbers, drivers
license details, vehicle details, credit card details, occupation, salary and personal finances (for loan applications), health
information (for life or disability insurance) and details of current or previous insurance (for motor insurance).

How does Mercedes-Benz Toorak collect information?

Mercedes-Benz Toorak may collect personal information from you in a variety of ways including, without limitation:
on vehicle or parts purchase orders and contracts,
service repair orders,
loan applications
questionnaires,
through our website,
over the telephone; or
during person-to-person contact.

We will collect information directly from an individual wherever possible. If this is not possible, we will take reasonable
steps to ensure that the individual is made aware that the information being collected is outlined in the collection
statement.

If the information we request for the provision of products or services is not provided to us, then this may affect our
ability to provide those products or services to you.

Why does Mercedes-Benz Toorak collect personal information?

We collect personal information only to the extent that this is necessary for one or more of our following activities:
selling you a new or used motor vehicle and registering that vehicle in the name provided by you. We are required by
law to provide certain information to the relevant licensing authorities and motor registries;
completing an application for the provision of financing facilities relating to the purchase of a new or used motor
vehicle. The information requested is as required by the finance providers;
completing an application for the provision of insurance cover;
selling you spare parts or accessories;
providing after-sales services for your vehicle including warranty servicing;
to offer you new products and services that we believe may interest you;
market research in relation to the products and services that we offer; and
to satisfy any legal requirements.

Mercedes-Benz Toorak 11 Carters Ave

Toorak VIC 3142
Tel +613 8825 5000
www.mbtoorak.com.au
 Mercedes-Benz Toorak
Authorised Mercedes-Benz
Sales, Service & Parts
ABN 79 004 074 819

Generally, the purpose for which Mercedes-Benz Toorak collects personal information will be apparent from the way in
which we collect it or will be disclosed at the time of collection. If at any time the purpose for which we are collecting
your personal information is unclear, please raise your concerns with the person you are dealing with or contact us using
the contact details below.
We will reply to your email address for the purpose for which you provide it.
We may also use your email address to respond to feedback given about our website, and to confirm receipt of emails
sent to us.

Should Mercedes-Benz Toorak wish to use your information for another purpose, your consent will be sought prior to
that occurring.
Mercedes-Benz Toorak does not collect, hold or use any personal information unless the information is considered
necessary for the effective functioning or activities of our business.
Mercedes-Benz Toorak only holds and uses personal information for the purposes for which it was originally
collected, unless required or authorised by or under law or if the individual concerned has consented to the intended
use.
Mercedes-Benz Toorak destroys or permanently de-identifies personal information that is no longer needed.
Mercedes-Benz Toorak does not collect, hold and/or process any personal or sensitive information against the
expressed wishes of an individual, unless we are required by law to do so.
When entering into transactions with Mercedes-Benz Toorak, you have the right to remain anonymous unless such
anonymity would be considered unlawful or impracticable.

Disclosure of Information
Mercedes-Benz Toorak may disclose your personal information to other organisations (including related entities)
that provide us with various services such as (but not limited to) vehicle manufacturers, distributors and financiers,
parts and service providers, contractors, agents, printers, mail houses, lawyers, document custodians, scrutineers,
business analysts, I.T service providers, marketing companies and event organisers.
Whilst Mercedes-Benz Toorak does not ordinarily disclose your personal information overseas, there may be
circumstances where we need to disclose your personal information to a third party and this third party may disclose
your personal information overseas.
As Mercedes-Benz Toorak is a franchised Dealer of Mercedes-Benz Australia Pacific and Daimler Group, your
personal information may be transferred, accessed and/or stored in various countries within Asia, Africa, Europe
and other parts of Australasia in the ordinary course of Mercedes-Benz Australia Pacifics business and the business
of its service providers please visit MBAuP Privacy Policy to view the privacy policy of Mercedes-Benz Australia
Pacific and Daimler Group.
Mercedes-Benz Toorak uses all reasonable endeavours to ensure that any personal information collected, is kept
safe from misuse, loss and unauthorised access, modification and disclosure and to only deal with third parties
that can demonstrate the same level of commitment to your privacy as we do or which have agreed to comply with
Australian privacy laws.
Other Information Uses and Disclosures
Mercedes-Benz Toorak may use information relating to your visit to our website, or information you provide to us for
market research purposes in order to continually improve the product and services that we deliver to you.
Whilst Mercedes-Benz Toorak does not sell personal information provided by you to any other organisations, we
may form relationships with other organisations from time to time with the specific purpose of presenting you with
special offers or competitions relevant to your preferences.
In the unlikely event that Mercedes-Benz Toorak sells a part or whole of its business, records of personal information
may be transferred to the new business owner. The information will remain subject to privacy law and until further
notified, will remain subject to our privacy policy.
If at any stage you no longer wish to receive communications from Mercedes-Benz Toorak, please let us know.

Mercedes-Benz Toorak 11 Carters Ave

Toorak VIC 3142
Tel +613 8825 5000
www.mbtoorak.com.au
 Mercedes-Benz Toorak
Authorised Mercedes-Benz
Sales, Service & Parts
ABN 79 004 074 819

Digital
Mercedes-Benz Toorak provides information and services through a range of digital and online services including
websites, apps, email, online advertisements and social media profiles. These services may be operated by us,
Mercedes-Benz Australia Pacific, other Daimler group companies or third party service providers to provide a
consistent experience, personalise your use of each of those services and provide targeted marketing.
When using our website, you should be aware that no data transmission over the Internet can be guaranteed as
totally secure. Although we strive to protect such information, we do not warrant the security of any information
that you transmit to us over the Internet and you do so at your own risk. Mercedes-Benz Toorak does not accept
responsibility for the security of information transmitted to us over the Internet.
Our website may contain links or plug-ins to other sites. We are not responsible for the content of or the practices or
policies of those sites.
Mercedes-Benz Toorak may use cookies. A cookie is a piece of information that allows the server to identify and
interact more effectively with your device. The cookie assists us in maintaining the continuity of your browsing
session and remembering your details and preferences when you return. Other technologies that may be used
include web beacons (which may operate in conjunction with cookies), Flash local stored objects and JavaScript.
Some of these cookies and other technologies are consistent across various digital services used by us, allowing us
and the other providers of these services to understand you better and provide a more consistent experience across
these services. You can configure your web browser to reject and delete cookies and block JavaScript but you may
find some parts with limited functionality. You can control your preferences regarding Flash local stored objects by
visiting this link: Control your preferences
Mercedes-Benz Tooraks systems record a variety of information in relation to interactions with our online services.
This can include information about software versions used, device identifiers (like IP address), location data (where
available and not disabled by the user), dates, times, file metadata, referring website, data entered and user activity
such as links clicked.
In some cases third parties may use cookies and other technologies such as those described above. These
technologies may be used in connection with activities like surveys, online behavioural advertising, website analytics
and email campaign management. The services we may use from time to time include Google Analytics, Google
Display Network, Google AdSense, DoubleClick, Yahoo, Adobe, Campaign Manager and Microsoft. You can find more
details in the privacy policies for those services (e.g. Googles Ads Preferences Manager), including information on
how to opt-out of certain conduct. Bear in mind, you may need to opt-out separately from each service. The website
youronlinechoices.com.au also allows you to opt-out of some online behavioural advertising and provides further
information about how online behavioural advertising works. You can contact us to request further details of the
services we use. Many of these services operate without collecting or using any personal information whatsoever.
Some information which Mercedes-Benz Toorak or a third party acting on our behalf may collect is not related to
an individual. In many cases the information only relates to a device or is of an aggregated or statistical nature, and
we will have no way of knowing the identity of the user. In other cases we may associate information about your
use of our digital services over time with your personal information, e.g. where on any occasion you have logged in,
followed a link sent to you by email or we have otherwise been able to identify you.
Please refer to our Cookies section on our website for further information: Cookie Information
Mercedes-Benz Toorak is constantly developing and enhancing our use of online technologies, and makes
reasonable efforts to ensure we keep this Privacy Statement and related documents up to date in this regard.

Mercedes-Benz Toorak 11 Carters Ave

Toorak VIC 3142
Tel +613 8825 5000
www.mbtoorak.com.au
 Mercedes-Benz Toorak
Authorised Mercedes-Benz
Sales, Service & Parts
ABN 79 004 074 819

How you can contact us and access your information

At all times, Mercedes-Benz Toorak strives to ensure your personal information is treated confidentially and in
accordance with the Privacy Act 1988 (Cth). You have the right to access your personal information held by Mercedes-
Benz Toorak. If you believe your personal information has been handled in a way that does not comply with the Privacy
Act 1988 (Cth), or if you wish to access or correct information that Mercedes-Benz Toorak holds about you, please
contact us in writing and provide as much information as possible to assist us in providing you with a prompt response.

All such enquiries should be directed to:

The Marketing Manager

Mercedes-Benz Toorak
11 Carters Ave
Toorak VIC 3142

By phone: 03 8825 5000

By email: enquiry@mbtoorak.com.au

For information about privacy generally, or if your concerns are not resolved to your satisfaction, you may contact the
Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.
Last updated: May 2016

Mercedes-Benz Toorak 11 Carters Ave

Toorak VIC 3142
Tel +613 8825 5000
www.mbtoorak.com.au