The NYNEX Unity Project

Help the people of NY & NE help themselves.

Their loyalty and dollars will follow.

A proposal for NYNEX

First Draft, May 1995
Prepared by Scott Stagg
 How:

Make Nlmex the leader of a private sector initiative to

improve the quality of life inthe New York - New England
areas.

(Ways this might play out - in no particular order)

. Solicit responses from customers, both residential and business, as

to the problem areas that affect them the most.
Categorize the areas of concern; drugs, education, crime,
domestic violence, health-related issues, filth . . .

. Tabulate the responses, and address these areas first.

. Make the organizations that address social concerns and

problems more easily available to the people who need them.
Become a 'Clearing House'for people who want to help
themselves and those around them.

. Become 'Information Central'. Let people call 511 to get the

telephone number(s) and/or information they need. Set up
strategically located walk-in HeIp Centers staffed with Nynex
volunteers and local college students interested in or studying
social issues.

. Nynex already has the largest band of roving ambassadors in both

areas - enlist and empower the crews to observe, rePort and
recommend efforts as well as take the pulse of the constituents. Use the
signage on the vu:ts to do something other than just sell products.

Publicly support, endorse, salute the organizations that are already

trying to make a difference.

Solicit partnershipt with other private sector powerhouses on eu:I as

needed basis. (OnIy for the large scale initiatives.)
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=-
New York City 3ll Systern Takes
{OO Million Calls
Mayor Michael Bloomberg commemorates occasion by
taktng rco millionth callfor 511.

BY NEWS REPORT (HTTP//WWW.GOVTECH.COi/I/AUTHORS/98567509. HTML) /

MAY 12, 2010

New York City's customer service system took

its roo millionth call this week, with Mayor
Michael Bloomberg answering the call live
from the city's 3rr facility.

The system, which is available by phone and

through the Web (http://www.nyc.gov
/appslgLLl), was launched by Bloombergls
administration in March 2oo3, and desiped
with support from Accenture.

According to the mayor's office, the 3rr

Customer Service Center has exceeded
industry standards by handling more than roo
million calls, with 87 percent of calls answered
in 3o seconds or less, at an average answer
speed of 15 seconds. Open year-round 2417,
the call center takes more than So,ooo calls
per day.

Since the system was launched in zoo3, the

top three tSrpes of calls have been for noise,
heat problems and public transportation
information.

New capabilities continue to be added to New

York City's 3rr. In 2oog, the city added Slqpe
lof2
and Twitter accounts, a free iPhone 12118114,1:17 PM